Nando's Chickenland
Reviews and Complaints

I ordered chicken with my friend hungry as hell. The lady t8ld me it will take 8mins.
After waiting for 20mins with no food the lady told me she ran put of chicken and sorry for not telling me now its 35mins later there is still no chicken.
The restuarant had 4 tables when we arrived and they were not busy at all. Poor management and service here I'm not in the mood for food anymore because I'm so angry.
Th8s has spoiled my experience here, if I went to the restaurant I would have not waited for more than 20mins

I have been trying to call Nandos for the last 40 minutes so that I'd make an order but I can't get through. I'm not sure if the employees there put the phone aside so that calls can't go through or they genuinely have a problem with their phone perhaps. Really disappointing and annoying. This is not the first time I'm experiencing this, normally I just opted to buy somewhere else, a place where they value their customers and make sure they put them first. Can I get feedback as to why this happens and can it be fixed, it's really unfair on Customers. Maybe it's a telephone line connection issue but whatever it is, fix it, we want to buy food.

Hi. 5 of us order the new festa fries with extra cheese sauce which worked us out R60 per person.

When we got to the office and opened the meals there was hardly any chips and a little bit of sauce and only 2 onion rings and 4 pieces of chicken.

Although it was delicious the portions were to little for the pirce charged. Its a big bowl but hardly any food in.

We are very disappointed!

ear Sir / Madam,

I am writing to you to raise an issue about: Eating in

The issue that I have experienced was: Dear Nandos
Wednesday 9th October 2019 Ordered half chicken with 2 sides the chicken wasn't probably cooked basically It was half raw and told the waiter about it he said we cant do anything n all. Whats this? The garlic bread was also not on point. Im a regular customer of nandos not only in riyadh saudi arabia but other country to.
Hope to hear back !

Thanks

It occurred on: 9/10/2019

Yours faithfully,

Hadi Janjua

Restaurant name and location Nando's Tahlia Street Riyadh KSA

Prince Muhammad Bin Abdulaziz Rd, Riyadh 12241
Riyadh Saudi Arabia

Not happy with the service we received because it's now twice that we have been given an incorrect order. Just today we ordered a full chicken and we specifically said they shouldn't cut it and they actually cut it. To our surprise the chicken pieces don't even make up a full chicken, so we not happy with the service because this is the 2nd we received such a bad service

I'm normally a huge fan and prefer sit down meals at Nandos. However, today was the absolute worst I've experienced. We were told the wait time was 25-30 min I've waited for over an hour for food while Uber eats and walk-in customers got food before me. There were at least 4 tables with the same issue. Why are takeaways proritised over sit ins?! Unacceptable

The order was place around 12:15 for 3x Quarter Chicken and sides. Two Cokes and a Sprite Zero.

The order arrived 3 hours later, Very Cold with 3 Sprite Zeros that were not even ordered.

Each time we tried calling, we were told the order is either 15 minutes away or a minute away but still took one more hour.

I have never experienced such bad service from anywhere my whole life.

The driver kept on saying our offices are far, I said to him if that is the case, Nandos should have cancelled our order and advised on a closer Nandos store.

If this is really how you treat customers, you will be left with no customers soon

The issue that I have experienced was: *Can you kindly advise if the basing source has been changed?
* Hence the meal I purchased on Saturday the biasing source was weak and it had no taste.
* Because of this I had to prepare something else as the food was totally disgusting
* If the receipt has changed well this is totally unacceptable as we pay the same price and the quality is not up to standards as Nandos used to be before.
* The spicy rice had no taste compare to before.

It occurred on 14/09/2019

This meant that * I had to prepare something else at home for my family.

Keep the standard that Nandos had because when preparing the food.
Hence should this occur again that I will have no choice but to enquire if this happening in all the branches or just at this specific branch

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

I placed an order on the 21st Sep at 18:54pm, my order was set to arrive at 19:40. After several calls to the branch my order still had not arrived at 20:15. After several calls back and forth the food still did not arrive. It was over 2hrs when the order finally arrived. The branch manager did not appologise for the major delay. My food was ice cold and horrible

I'm very unhappy about the service i received on Saturday 31-08-2019. before ordering i saw there wasn't any seat but there was two gentleman sitting in other food quart with their nando's plates so i then also ordered my food and told cashier i'll be sitting at food quart next door cause Nando's was full and didn't have any seats available. After waiting a while already a waitress came up to me saying that she can't serve me in Nando's plates cause we not in their Nandos food quart, I then showed her there are two gentleman served in plates and she responded "oh ok then it's ok i'll bring your as well' she then returned with our food in two paper plates with our chicken on top of each other and also hanging out of our plates on to the table. i then asked her why she brought our food in this manner she replied '' my manager said he can't serve us with plates then everyone also wants to eat there". I asked her to call the manger and he approached the table saying the only reason why he served those two gentleman in plates was because they were elderly people and can't serve us in plates. we asked him if he expects us to eat like this? he didn't respond so we then told him to cancel the order. He just walked away cross and sent his waitress back with our money. He didn't try offering us to wait a few seconds and maybe get a table at there section or try to please us in anyway. No apologies was done nothing

I've orders classic wraps multiple times these last few months and every time the lettuce is brown and tastes disgusting. It ruins the whole wrap and puts me off. I'm unsure whether it's because of the season, but even then they should not be serving off food. I really love nandos for its spicy sauce and flavouring but it's been disappointing from the lettuce. My reason for this complaint is to hopefully get the issue resolved.

I bought a few things from nandos
Firstly they did not have any medium products?
Had to take mild.
Then ordered a full portion chicken livers the box is nice and big —
Inside what a dissapointment — the box was not even half full with chicken livers - that could have been a starter livers?
I am attaching the photos..
Thank you bessie [protected]
[protected]@radpac.co.za

Good day, Nando's Head Office Customer service

The pita had two small chicken strips buried in a lot of salad. Upon complaining about the amount of chicken, the waitress took it back and the manager returned, saying 'there was 5 pieces of strips in there'. It was clear that pieces were added and my family witnessed that.
The wrap had more salad at the bottom than pulled chicken.
My husband's comment was: 'What a rip-off!'
The patrons next to us ordered he quarter chicken, received a very small thigh and drumstick which they sent back because it was 'too small'. The gentleman said that it would not even be enough for his child.
As we were leaving, I glanced at other patrons' meals and I was shocked to see a bowl of rice with 5 small pieces of chicken (I renamed it the 'Rice bowl') instead of a 'Chicken' bowl.
I urge Nando's Head Office to experience this first hand by visiting and ordering those meals.
Last night was my last visit to Nando's GrandWest, it was not a pleasant meal/experience.
(I did not take any photos.)

One hour ago, I wanted to order 2 1/2 chicken but there was only one at 8:30 pm, the only things I could order were chicken butterfly or one of the burgers (even the chicken wings were over). I had to order a sunset burger, much smaller than the 1/2 chicken I wanted ti orderd. this has never happened in any other nando's in which I had the pleasure of eating here in the UK