Net10 Wireless review: terrible customer service! 138

I've been a NET 10 customer for about 7 years - never a problem till now. I was approaching my service end date so bought a new card online thru a card retailer & paid by Pay-Pal as I've done many times before. My phone now shows over 2000 minutes (I don't use it much) & 113 days. Yesterday when I tried to make a call I was informed my phone had been de-activated. When I called customer service, I experienced the horror expressed by other users. After two hours I was finally told that the phone had been de-activated because of a credit card charge-back. I tried to explain I NEVER ordered anything from them with a credit card but they wouldn't listen. Said I had to send them $49.10 via money order before service will be restored. Numerous other hours, requests to talk to supervisors, security department, etc., have fallen on deaf ears, as well as direct e-mail requests. My delima now is: do I pay the $49.10 or forfeit over 2000 minutes?
As large a company as they are, you'd think they could hire AMERICANS who speak & understand English. Customer Service? It should be called Customer Harassment!

I am saddened by your experience. It is not the first nor the last time I will see this happening. I even wrote to corporate and got no response. They do not care. I am thinking about getting a hold of the attorney general for my state and seeking a class action legal suit. Maybe they would listen then!

I had a Net 10 phone. I was somewhat happy with it. (If you can believe that). Then I decided to upgrade the phone. BIG MISTAKE. This is where all the problems started. I was unequivocally assured that I could port my old number to my new phone. So I made the purchase. The new phone was a disaster. Didn't work well at all. And to boot, I was told by endless customer service reps that I could NOT port my old number to the new phone. I made complaints about the phone and was sent a replacement phone. (Having to send the original one back). The "new" replacement phone was a mess too. So I complained again. And was sent ANOTHER replacement phone. That phone TOO was a mess. I made a complaint to the Better Business Bureau. A rep from Net 10 called me and assured me that she would refund me the cost of the phone AND sent me another phone. THIS NEVER happened. I finally gave up. I never got a working phone. And I was never able to use up all my minutes. Yes, I lost money, but I'm free of the Net 10 run around aggravation now. They are blatantly ripping off the public and getting away with it! A testimony to free enterprise.

NET-10 is one of the worst company I dealt with.

Not only do they not deliver promised product - such as international Neighborg.

Furthermore I ask for full reimbursment for the time not used and I have been given the go around... Lost more than 3 hours talking to various peoples with no solution.

The complaints about customer service are absolutely correct. As long as everything works, you're ok. A problem comes up, you're screwed.
Avoid them. Here's what happened to me:
. After being with NET10 for over two years, I moved from NJ to FL; needed a new phone number. They said they couldn't change the number without sending a new SIM card. I install the SIM card and IMMEDIATELY the phone will not stop ringing unless you either answer it or turn it off. I called Cust Svc (hah) three times, entered code after code, (usually having to redo my contact list each time) and nothing solved the problem. This took up almost 6 hours! Nothing worked. Finally, emailed them - they answered without reading the email- emailed them again, then called them again. The guy said they had no record of my previous calls. The said it couldn't be the SIM card if the phone could receive calls, it had to be the phone because the phone was old and out of warranty. They advised buying a new phone. I asked, Why didn't the problem occur before the new SIM? They said you got that months ago, why are you just calling now? I said I have six hours worth of phone calls with you dating back months. Well, he has no record of those calls, therefore, it must be my phone and I should buy a new phone.
I would rate them 0 stars if I could. Again, avoid them.

Again, I cannot say it strongly enough: Avoid Net10. They may seem like a good deal for awhile, but you will come to regret every second and every penny you spent with them

net 10 is the worst pre paid service provider you can go with...i do not i repeat DO NOT recommend anybody in the world to choose them...the customer service is an absolute joke because you cant understand the foreign [censor] first of all and second off all the manual says your security code is 0000 which its not and you will be prompted with a PUK code after entering the wrong one which they provided in the manual what a joke THEY SUCK and really need to just go out of service..how they stay in service i have no clue because they are the worst company i have ever delt with in my entire life and i have delt with over 50...

Alright, so that you have the customer service reputation, which is pretty bad and probably for a good reason. HOWEVER, there are many ways to avoid customer service (facebook page!) and avoid their farm out in India. If you manage to do that, you will find that their signal strength is a STEAL. Mainly because they use Verizon and ATT towers for their signals, so you can get a great signal pretty much anywhere. And you won't find a package as complete as their unlimited talk/text/data/411 for as cheap as 50 dollars a month, anywhere.

Net10 really needs to do better with customer service. They don't listen to you. I had a terrible experience with them. I'm a college student trying to save money and the company couldn't get my transferring of my number correct or even provide me with a working phone. I asked for a refund it took 3 days to talk to someone who finally made sense. I honestly see why when I worked in retail people weren't buying the service. I couldn't even tell you how the service is because I never received it. STILL WAITING ON A REFUND THAT THEY OWE ME FOR THE REP PUTTING MINS ON A NON-WORKING PHONE.

Yeah so the customer service seems not to be very good but I just found out that you can actually go on their facebook page and get help. Was about to quit when I got my answer there. Now that everything works, I can say that NEt10 signal strength is some of the absolute best that you can find, contract or no contract, and it's dirt cheap. Good luck.

Just write that money off. Sometimes you just have to move on and take the lesson learned.

OMG -- My husband bought a phone that was supposed to have data service for our area. He purchased from Net10 because he was promised it would be a fast delivery and setup. The phone did arrive very quickly. BUT -

Not only no data service but no service whatsoever. I've dealt with 5 customer service reps and one supervisor in 4 days and no joy. I can't tell you how many codes I've entered, how many minutes have been wasted due to them telling me to make "test calls" that I knew wouldn't go through (yet I'm charged for them!). They've changed the phone number 4 times and each time promised me that it would solve the problem. Of course it didn't.

My husband needed this phone for a trip he is taking tomorrow afternoon. I'll be calling back one more time tomorrow first thing in the morning. If this phone isn't working by then - they can keep it. $160 is at stake, but if I don't ever get the refund it'll be worth it to NEVER have to deal with their awful customer service again. I've wasted hours of my life these past four days with absolutely nothing to show for it but a terrible headache.

Oddly enough, I've got a Tracfone (same company, yes?) that works just fine in our area. Knock on wood it'll stay that way!

I'm a patient person. I've worked in a call center - I know what it's like. Believe me, I do. Yet after reading the scores of complaints about Net10 I cannot understand how they can still be in business! Oh, never mind - I guess they stay in business because suckers like my husband keep buying their phones.

I have been dealing with Net10 for so long---I went and purchased www.Net10SUX.com! Now there is a place on the web where we can share stories and GET RESOLUTION! send me your story of HATRED for Net10 and I will post it online for the world to see.
Email your story to--
admin@net10sux.com
--and I will post it online :D

Screw you net10!

Yeah guys Net10 is really great when it comes to signal strength but kind of shoddy when it comes to phones and CS. It's a discount option. But you go ahead and tell me where you can find unlimited everything with GREAT signal strength for only 50 bucks and get back to me. For me, it's totally worth it because I save about 100 bucks a month.

Customer service is provided by people who live in some foreign country, are taught the basic English, and have been given American names. Who do they think they are fooling here? We need to drop these 'out-sourced' C/S and bring the jobs back to the US and start providing quality CS to the customers. It is WAY LONG OVERDUE!

Every time I call Net-10 C/S, I am treated like some imbecile who doesn't know what's going on. If you ask too many questions or ask for information they don't know how to handle, then they put back into the lineup for service or hang up on you entirely. You have to call back and if you ask for a supervisor then you are put back on hold and are 'blind-transferred' to someone who claims to be a supervisor when all they are is some lead from the floor. I used to work for a sweat-shop like these and I know what tactics they use just to keep their people answering all the calls. The FCC has no control over a foreign C/S center other than the parent company and good luck trying to find that one!

I wanted to change my plan from a fixed monthly card to a monthly fee. My phone was deactivated and still has not been put back into service. I have been on the phone for 3 days @2hr per day. My phone is still not fixed. Every time you call you keep repeating the information and the same things are discussed over and over and over again. They do not appear to have any one in the service department that can actually fix a problem. I would not reccomend this service to anyone...

Worst service that I have ever received. The port was a disaster requiring multiple calls. It worked OK for a couple of weeks and then the current batch of problems started with being unable to add minutes. Multiple (6+) calls all lasting over and hour, 3 sim cards later, "lost" phone number 2 times and numerous attempts to assign me an alternate number. If this phone were not a gift Net 10 would be deep sixed a month ago. DONOT buy anything from them!

I bought $25 airtime online, but never get the 750 minutes. I called the customer's service twice and hardly understood what representatives' English. I wrote email and never get a reply.

The customer service at Net10 is way below the standard.

For 2 hours awaiting customer service on toll phone for reactivation and upgrade (((on hold-wait time))). heard the same elevater music and prompt messages, i swear i hear that again i will have a nightmere or total mental breakdown in the future... as stupid as i sound typing this it doesnt have a real lack of irony to my customer service expierence my best respects and wishes go out to fellow net10 victoms in the us and international. and i mean that sincerly guys ! :)! "Net10 please get a real Service orienintated life" From a Northwest Arkansas Citizen here. yaa i know i cant spell...boo hoo...

I will never purchase a Net 10 (LG900) phone. I purchased this phone two months ago and added 300 minutes of airtime. Suddenly, after minimal usage, the minutes were gone. I purchased yet another phone card with 300 minutes and had over 100 minutes left. Suddenly, the minutes are gone ONCE AGAIN. This company is a complete SCAM and I will be sure that I spread the word.

WORST SERVICE I HAVE EVER SEEN BY FAR!
I have been trying to activate and transfer a phone number to a new net10 phone now for OVER 2 WEEKS. I have spent at least 10 HOURS on the phone with them trying to resolve this and still no activation. The customer service is trrrible and their customer service people do not seem to know what they are doing. They transfered my phone number from T-Mobile and now it is someware in limbo. They sent me a new simm for my phone because they gave me a new number instead of transferring my old number, now they say they sent me the wrong simm and have to sens me another one. THEY ARE ALL IDIOTS!

Here is my story I will make it short I do not recommend net 10 cell phone it is a sham making calls for two weeks some lasting one and one half hours a total joke,
thanks

The only way to stop this insanity is to stop using their service. Cut your losses and get a real company to service your cell phone needs. This company has been treating its customers like garbage for years and will continue to do so because people stay with them. Are you really too poor to go with a real service? Is it worth the poor treatment you receive to save a few bucks? I think not. Hit em where it hurts, their pocketbook.

My phone was a Net 10 phone and it didn't have blue tooth on it so I purchased a new phone from Net 10 with the assurance that my phone number would be the same on my new phone. it was one problem after another I was without service for 3 days. My new phone was supposed to be activated but every time someone tried to call me my old phone would ring and I could not answer it because my minutes were transferred to my new phone which was not working. No one at Net 10 could figure out the problem. Finally when the problem was supposed to be fixed I tried to use my phone. One day while trying to make a call a recording came on saying my phone was deactivated another time it said my service was suspended. My service has been on and off for the past week. One of Net 10's reps (Pearline) keeps telling me she will check out the problem and call me back but never does. Great customer service, HUH. I am sorry I ordered a phone and service from Net 10. BUYER BEWARE OF NET 10

I am upset that net 10 sends enormous amount of emails and text messages reminding me to buy minutes. This is crazy. I am not stupid, I know when I need to buy minutes. Net 10 takes up a lot of time and space and minutes. I have made numerous requests that they stop this and my requests are ignored. I have tried calling several numbers to only get voice options, never a live person. I am ready to drop Net 10. I can no longer speak well of Net 10 and I have used Net 10 for 4 years.

Bye...bye Net 10. No more money for you and your greedy overseers. Here's to hoping you belly up and the flies won't even bother with your bloated carcasses.

Today, I had the worst experience contacting this phone company. It took five hours, actually three hours to speak to several representatives. After speaking to the representative, I was cut off or put on hold for an extended period of time. In addition, I wasn't given any clear input as to why my phone numbers weren't transferred. Representative Eubert said that I have to receive new Sims cards, whereas another representative Suzanne stated that they had problems with the ticket numbers and were trying to contact us. If there's an issue, there should be honest and say what's the problem instead of giving me the run around.
I will not recommend this company to anyone...NET 10 sucks!

I was so frustrated and discouraged by the service that net 10 gave me, I never want to deal with a prepaid service again. 7 days after purchasing a new phone, service was in my phone however no minutes were ever added. I called the service number and every single time it was "escalated " to a manager and they are worse that the pencil pushers below. I was promised on 4 different ocassions that a manager weould call me back and then the last time another managaer by the name of paul used " as GOD as my witness" I will call you back. VERY sad to see excellent customer service has gone to the trash. After 8 days of no service I went back to Radio Shacjk where I purchased it ) El Paso texas) and the manager was so nice to be that she said she would give it a whirl. They gave her horrible service as well and she is sell these phones. She was able to finally get me a refund for the whole thing. I will continue to do business with radio Shack because they took care of me however I will never look to NET 10 for service and will discourage everyone I know from using it. Amazing that word of mouth will affevct a business. I have a big mouth !

Anyone have any problems using the 411 features? Like finding someone who could speak American and get you to a proper business phone number? I tried several times...and it was a lost cause. I couldn't believe that this lady was an operator...I finally told her to have a nice day and then had to go to a pay phone directory. Net 10 is history in about 20 days...I am going to loose big time, but the headache of trying to deal with those clowns will be gone.

Have three net 10 phones did not have a problem with the first two. The third has been nothing but a nightmare. Have spent over 5 1/2 hours on the phone with people from Guadmala when we live in the United States. Got a new phone for my birthday and spent 2 1/2 hours on the phone with them just to try to get my phone activated. Once they did get it activated they gave me a long distance number that all my friends, family, and emergency contact people cannot either get a hold of me or have to pay a fee. Have been trying to get the number fixed for two days. Paid $50 for unlimited everything and have not got to use it. Finally, got a local number (supposedly) was told to wait an hour and the phone would turn off and turn back on and it would be ready to use. Not true
and still the phone does not work. Spent another 3 hours on the phone today for them to tell me I must wait 24 to 48 hours for a new number to be given to me.

If companies are going to sell products in the United States than have offices in the United States. This way people can personally go down there and solve ther problem in person.

My NET 10 minutes finally ran out...and several days before they did...I would receive messages, text and voice...reminding me to renew my air time. This time...it felt good not to do so...I am no longer at their mercy. I gave the phone to those people that do good things with them. NET 10 can bite me...no longer have to listen to your arrogant, never do wrong people again. I had over 1400 minutes and 20 airtime days left on my phone, in an emergency, a lady had an accident on freeway and needed help...NET 10 had decided to cut me off, for no reason...would give me no reason and only giving me back 1000 minutes after fighting them tooth and nail. No reasons were given and I had been with them a very long time. Here's to hoping they get what is coming to them.

I want to fly to the call center in India and sock each "supervisor" in the head. They shut off my service for no apparent reason, then they couldn't locate my phone number. They said, it'll take 2 days to locate it. After I screamed at the manager, i just got a new number. Two hours later the phone deactivated again. I [censor]ed them out again, they extended my service due date to Mar 29 and turned it back on. Another two hours later, internet on the phone shuts off. I ### them out again (for 2 hours on different departments). Two hours later, text messaging service deactivates. I hide the phone in my room and go to the bar. (that was a week ago) On the phone now, reactivating the text messaging service... [broken English] "Sir, itzl tuke 4 ours to bee abel to werk." Note* If you ever have to talk to these rejects, just say "supervisor". Because you would rather not beat the side of your head with the landline phone. You're better off communicating with hand signs than you are with English.

Do not waste your time with Net10 and its subsidiary t-mobile. When you have an issue with a phone or phones as I did, and you will have problems, unless you speak another language you will have problems. If you go to the web site you will waste a lot of time just to get a message to give them a call. I made the mistake of buying a new phone and wanting to keep my old number. Their answer to everything seems to be, send you a new sim card, even with a brand new off the shelve phone. First I used my only working phone to call them to turn on and transfer my number, they said they could not help me because I could not be on any of the phones in the process put said to go to the website. After spending a lot of time there I received a message to fill out all my info so they could send me a sim card in 3 to 5 days. After receiving the sim card I called them back up for a couple more hours. They tried to transfer my hours and number and give me back my monthly days, but sad there was a problem, would need to create a ticket and I would be with out a phone for 24 hours. That did not happen, on my wife's next working day of work I spent 2 more hours on the phone with customer service. I did get my new phone working but with a new number. I am not even going to talk about what happens when you let a phone go dormant and try and activate again. I'll just say it cost me 20 dollars with no phone and I will be changing company's when I can afford to.

I have had Net10 service for a month, after leaving AT&T and using Net10's "Bring your own phone" program. What a complete joke this company is. When I activated the sim, I couldn't get data or mms to work on my iphone. So after hours with "tech support" and checking my APN settings 37, 000 times, they decided my sim was defective and sent a new one. Get the next one, call to activate, the "customer service" rep says he programmed the new sim, and all I need to do is turn the phone off and on, then wait an hour. Well it didn't work, and I eventually figured out that he didn't transfer my number to the new sim...he assigned a new number to it. So now data and mms work, but it's not my phone number...not even the same area code. So after another hour with "tech support", they decide that since a new number was assigned to that sim, they have to send me yet another new sim. You would think this was the end...no such luck. I get the 3RD sim activated with my phone number, but now I'm right back where I started...mms and data don't work! At this point, I know it's not my phone because mms and data DID work with the sim that had the wrong number assigned to it. But trying to explain this to the "customer service" reps is pretty much impossible, and now my phone number doesn't even bring up my account in their system. The only way they can find my account is by the sim number, which I have to fight to explain every time I call. Each new rep thinks I don't know what I'm talking about. I'm pretty sure I have spent at least 10 hours on the phone with them and I've only had the service for a month. Of course, I'm not going to continue my service with them. So today, I decided to port my number to another service provider. Low and behold, it's not working. Net10 has my number on lockdown and the new provider I'm trying to port to keeps getting random error messages when they try to port my number. I fear I will have to abandon my phone number and get a new one, which is a MAJOR inconvenience. But I'm not sure if I can deal with more hours of conversation with Net10. I'm ready to pull my hair out! I basically paid $50 for unlimited talk, text, mms and data but couldn't use the mms & data so I paid $50 for their $30 plan. ugh!

I do not think that anyone at Net10 knows how to successfully transfer an existing phone number and minutes from an old phone to a new phone. I have been trying since December 18, 2012, and it still has not transferred. You have to answer the same questions over and over again. The average call is about 40 minutes and you get nowhere. The Net10 Forum is even worse than the Customer Service Techs. I am heading over the the Better Business Bureau to see if that helps at all. Good luck everyone!

Loyalty means nothing to Net10! We have had 2 Net10 phones for 3 years, same phone numbers, very little problems- until now! We moved from NC to TX and for 6 months our phones worked great. We didn't want to change our numbers if we didn't have to, but my husbands phone suddenly couldn't receive text messages or incoming phone calls so we called them. We were told that replacing SIM card and getting a new local number was the ONLY way to resolve issue. They suggested i do the same to my phone. So after 3 years of using the same phone number, we did what they suggested and changed SIM card and phone number on both phones. New cards came, we activated them with new numbers and were then unable to use ANY of our Internet/browser applications as we had before we changed SIM cards! After over 3 hours of customer service 'assistance' (and i use that word lightly), we are told that our warranty has expired, they cannot replace phones or do anything to help us and we need to buy new phones! WHAT?! First of all, we have never been told our warranty would expire or even offered a chance to renew one! The customer service rep (none of which speak clear English!) tells me that information is on their website, well i never had to go to your website until i had a problem! who cares that we've paid $100/month for 3 years, like i said, loyalty means nothing to them! We can't even afford to replace 2 phones that have problems beyond OUR control! We have more problems now AFTER we did what THEY said to do to fix the original problem! When we can replace our phones, we will NOT use and will NEVER AGAIN use NET10!

I bought an LGL40G on 04/15 at Best Buy in Muskogee. For the first few days, I had no trouble viewing programs or connecting. The last few days I keep getting a gray circle as in it is still loading. I contacted their "customer service" (a JOKE) and they told me my usage is violating their rules. I told them this is ridiculous as I have UNLIMITED usage! I am now looking to sue but of course cannot seem to find contact info for the CEO of the horrible company!

I want to speak to Everyone that has had any type of service with Net10wireless or Tracfone and has had trouble with the service or no service or no help with trouble with phone or service. Please join me in putting them out of business. Send your Complaints to Better Business Bureau, Federal Trade Commission and the ACC. If we all pull together maybe the company will either go under and stop taking people’s money or they will be forced to restructure. Email me at deenana47@yahoo.com I will send you links to the companies to contact and file a complaint. Let’s Do This!

7/6/2013 Not happy. My son and I have had Net10 phones for a while so I thought it would be safe to try buying iPhones for the BYOP program... wrong! Net10 arbitrarily sent TMobile SIMcards to me and the TMobile service in my area is terrible, either that or the BYOP program sucks because I spent 2 days with "No Service" and "Searching" messages as well as dropped calls - like 4 drops in 10 minutes! Something was wrong! Supposedly it's because of the TMobile cards- If I had known they were sending TMobile SIMcards I would not have done it. But I'm not convinved it was just because of the cards. I had Net10 phones before so I thought it would be fine, but my old Net10 phones had AT&T SIM cards. Why they didn't send me AT&T cards for the BYOP program is because they were "sold out" of them! Why would a company be sold out of AT&T SIMCards? Perhaps there's some litigation issues? It just seems like something is just not right! I told them I needed AT&T SIMCards and they refused to give me money back for the TMobile junk they sent me without asking me. So now to make my phone work I have to spend another $15 per SIMCard and I have to order them online through walmart. I was so frustrated that I asked them just to reactivate my old Net10 phone and they said they couldn't do that. So I have no working phone. The customer Service WAS TERRIBLE - I talked to 5 people before getting a hold of a supervisor who knew what I was talking about and could understand my english well enough - didn't make much of a difference once I got to her though, Sure she was willing to pay me back for my junk TMobile SIMcards in airtime, but that's not what I wanted. At that point I just wanted out. TERRIBLE EXPERIENCE - I spent days trying to get it worked out, and I still don't have a working phone. I don't trust the company.

Not happy. My son and I have had Net10 phones for a while so I thought it would be safe to try buying iPhones for the BYOP program... wrong! Net10 arbitrarily sent TMobile SIMcards to me and the TMobile service in my area is terrible, either that or the BYOP program sucks because I spent 2 days with "No Service" and "Searching" messages as well as dropped calls - like 4 drops in 10 minutes! Something was wrong! Supposedly it's because of the TMobile cards- If I had known they were sending TMobile SIMcards I would not have done it. But I'm not convinved it was just because of the cards. I had Net10 phones before so I thought it would be fine, but my old Net10 phones had AT&T SIM cards. Why they didn't send me AT&T cards for the BYOP program is because they were "sold out" of them! Why would a company be sold out of AT&T SIMCards? Perhaps there's some litigation issues? It just seems like something is just not right! I told them I needed AT&T SIMCards and they refused to give me money back for the TMobile junk they sent me without asking me. So now to make my phone work I have to spend another $15 per SIMCard and I have to order them online through walmart. I was so frustrated that I asked them just to reactivate my old Net10 phone and they said they couldn't do that. So I have no working phone. The customer Service WAS TERRIBLE - I talked to 5 people before getting a hold of a supervisor who knew what I was talking about and could understand my english well enough - didn't make much of a difference once I got to her though, Sure she was willing to pay me back for my junk TMobile SIMcards in airtime, but that's not what I wanted. At that point I just wanted out. TERRIBLE EXPERIENCE - I spent days trying to get it worked out, and I still don't have a working phone. I don't trust the company.