Net10 Wireless
Reviews and Complaints

Worst customer service experience of my life. In addition to the heavy accent, the csr had a major attitude problem, every word out of his mouth dripping with pedanticism and loathing. I told him I prefer not being treated like an imbecile and that he'd do well to improve his skills in dealing with the public. His response was that I shouldn't "go there with him." I then told him I'd like to speak with a manager afterward, and his response was "not a problem, but what makes you think you're in a position to complain?" Incredulous, I replied that the customer is always right, but "apparently Net 10 is not AT & T or Verizon, and we get what we pay for." I went on to tell him that he should be happy to have a job, given the disproportionate number of Net 10 customers who presumably aren't as lucky. The rep then called me an a$$hole (no hyperbole, that's the exact word his used, the sounds of other csr's chattering away in the background all the while, presumably abusing customers of their own). That's when I hung up. And all this over the matter of replacing a SIM card for an unactive phone, which in hindsight should have been straightforward. Instead I went back to the Radio Shack store where I originally bought the phone, and was given a new phone for little cost, apparently the easiest workaround for the de-activation problem. The Radio Shack employee commiserated with me over Net 10 horrible, shameful customer service. "It's not a company you want to be dealing with directly, " he admitted.

you took out 3 online payments on 12-18 of 38.32 you were to send 2 of them back to my account it did not hapend way

Run Run do not get Net 10 I just lost my phone # that I have had for 15 years they deactivated my phone without my request and now it is going to take an act of god to get it back. Horrible, horrible customer service and you cannot even understand them as they are not from the US.

Net 10 phone minutes. In the last hour I have received 3 emails and 4 texts to remind me to buy minutes. This is after many many many requests asking Net 10 to stop this. I know when to buy minutes. I hate Net 10.

ACYIVATED NEW PHONE TRIED TO TRANSFER MINUTES FROM OLD PHONE TO NEW ONE YOUR REPRESENTATIVE DID NOT DO IT I BOUGHT MORE MINUTES THEY DONT GO IN AFFECT UNTIL 12/28.I THINK I NEED TO CHANE CELL PHONE SERVICE CAUSE YOU PEOPLE DONT KNOW HOW TO DO YOUR JOB.

I have just bought a net10 phone card just a couple days ago and I revealed the pin number on it but when the operator asks me to add the pin he saying it's invaild pin and why. All I can say about the all of the net10's companies are f**king fakes just get out of business you fakes S.O.B's

Worst cell phone company ever.Customer Service is a joke.They will give you the run around and put you on hold for hours.They all speak with a thick foreign accent and communication with them is all but impossible.Avoid this company at all costs!

They inactived me for no reason. Tried to reactive, they took the money out but didn't active. Finally I'm active they took all my 3077 minutes and I can't get them back. Worst company I have ever dealt with. DO NOT go with this company. Took me years of crap to call it quits. STAY A WAY!

I just purchased the $50.00 per month plan with unlimited internet using my HTC smart phone and hoped to us this hotspot active on this phone to work at home with my laptop computer, however the local provider could not help me in completing this service? He shared with me that soon an app would be coming ready to download which would permit me to complete the sharing my hotspot with my laptop! my question today is do you have any comments regarding these matters that would assure me along these lines? Thank You signed Richard

I have had a Net Ten Phone for over a year and paid on the montly fee. On Dec. 3, 2012 I paid my fee and on Dec 8, 2012 my phone was either lost or stolen and within an hour I had reported it to them to be deactivated and ask for a refund. I called three times and got a run a round and on the third call was told very bluntly that I could not get a refund. The first time I was told that I had to notify them 24 hrs. prior to reload to get a refund, . I was told if I bought a new phone they would be glad to put the min. on the new phone. No way - I might have lost my money but I got rid of a bad apple. They do not honor their word and are very unethical in their dealings. If the problem is for their benifit, that is the way they will go . Satisfied customers are the least of their worry.

Abysmal customer service and junky phones seems to be the norm with trac and its subsidiaries.
My nightmare was similar to yours, but is hopefully almost over since I managed to move my airtime to an older featureless phone that at least works so the time can be used up.

Awhile back on my birthday I asked for an android. I'd used net 10 for the no contract and they were the first I pick up and had no problems with the simple phone I originally had. Well that all changed when I got my android. I went to switch my numbers and got a message that said the phone wasn't going to be activated unless I called and asked them to send me a sim card. Well I called and was informed that only phones with sim cards are covered in my area and my phone cant use a sim card. I even tried 10 minutes ago thinking maybe in the months in between tries they'd updated their coverage. Nope nothing's changed. The customer service was useless I know nothing about phones and neither did the people I talked to after being transferred several times. I've also had plenty of problems with getting auto paid to work. I have debt cards, credit cards, all with plenty of money yet the website denies the cards it used to take. So now monthly I have to go find an unlimited card which takes going to 3-4 different places as they also sell a 50 dollar card that ads 1000 minutes when unlimited is 50... I'll be switching to another service provider as soon as possible. The frustration of dealing with net 10 makes it almost worth eating the 130$ phone they sold. The thing that bug me the most was they didn't even apologize when I brought up why are they selling phones in an area they don't work especially a 130$ phone. All I got was a run around and excuses. Real honest company they run. Also it wasn't even liket I bought the phone online or at some shady phone dealer. I bought it at walmart. Now it's not walmarts fault net 10 should have some sort of warning to check the area you live in. Would have saved me 130$ if there was a simple check the coverage to see if the phone works in you're area. Here's a hint to net 10 you want people to like you and trust you to be their service provider. When you screw them over, don't apologize, don't offer a refund, you bolster hate towards your company. But no they're focusing on making as much money as possible before some bigger company buys them out. They've lost my business and hopefully by posting this I save someone the agony of dealing with this company.

Ok, for the sake of being really pissed off, I'll make this short ... Net 10 has taken 27+ dollars from my account, for cell service, 750 minutes, that they will not put on my phone! They have talked to my wife for an hour saying they will fix it in 24-48 hours! It has been 72 hours, and we have NO Minutes on the phone! They say to call them ... its our only phone with no minutes, what are these Inians up too? How can we call with no minutes? Stay away from Net 10, they are deceivers and liars!

I bought my granddaughters cell phones from net 10, when I went to put 200 minutes each on them on got the minutes and the other didn't the one phone that didn't get the minutes I was told that they went on another phone, then I was told that they replaced the minutes and put them on the phone, when I checked with my granddaughter she still doesn't have any minutes.
STAY AWAY FROM NET 10 PHONES THEY ARE LIARS, VERY RUDE, AND THEY CHEAT YOU OUT OF YOUR MINUTES. BOYCOTT NET 10 PHONES

I purchased a galaxy precedent android phone, that was advertised on the net 10 site as available in my area only to find out that it couldn't be activated. After 2 hours of trying to find a solution instead of allowing me to give them $10. To upgrade to a phone they could activate to in my area, they offered me a downgraded phone, transferrng the difference to minutes, only after I would wait up to 30 days to get a return on the original money and having to return the original phone to get the new phone, with all the scammers today I could see they may not trust me to return the original, but after putting out $115. Dollars and waiting for the first phone and them false advertising that this was an approved phone for my area. I would think they could come up with a more viable solution. I was paying extra to keep another phone so I could port the service and that whole thing is now a loss, and their response was this is our policy no responsibility for the false advertising. Dos anyone have any ethics anymore?

phone was defective ? called net 1o support, was told they would send new phone wth old number but they had already given my old number to another customer the same day ? can you believe that ? was given the runaround for another 45 mins. the old i need to talk to my boss ### ! after all that they said they would send another phone ? have yet to see it ? does anybody there speak english ? could hardly understand them ? to hell wth them, will never deal with again !

I recently purchased a Net 10 phone and upon activation started to text someone I knew. Well it showed that they were charging me 50 cents for each text. Which is big difference from there advertised rate of 5 cents for texting. I called their customer service number only to be told that it was 50 cents and there was nothing they were going to do about the false advertisement that is on all there products. Claiming text messages for 5 cents. Purchaser beware this company is frauding people !

I have had net 10 for close to a year and have had nothing but problems. The most recent started 2 months ago I can't send or receive picture messages. After hours and hours on the phone literally, purchasing 2 new phones and the problem still isn't resolved. I went to northern ca for my daughters wedding and my android lg 45 would not work there at all. I was told by net 10 that my android phone was not covered on those towers but would work on a cheaper phone that wasn't an android... Didn't make sense to me but went and bought a cheaper phone anyway $ 60.00 for phone plus $ 25 for airtime card and 2 hours on the phone trying to set it up and I still didn't have a phone. Finally I gave up until I got home. I went a week without a phone and my flight home was delayed 4 hours and had no way to contact my family because neither phone worked now. I finally got a hold of someone in the phillipinnes tried fixing my phone finally got it back up and running but now I have 2 phones and they refuse to compensate me in any way... And I still can't send or receive picture messages. I requested a manager contact me... Never heard from one. 3 weeks later I get a phone call asking if my phone was working properly... Hello no it isn't. I was told to call the managers support # from a land line so I did. I used someone else's phone and spent 1 hour arguing with a girl I could barely understand she told me I had to send my phone to them before they would send a replacement phone to me... Now hold up a minute.. My bill is paid in advance I spent $ 150.00 on the phone and I use it daily for work why should I have to be without a phone for a week. They had replaced my phone once before due to factory settings and they couldn't fix it over the phone, so why couldn't they do it now. Basically I was called a liar they never do that. At this time I was informed I always had the option of buying a new phone and they would compensate me for the cost with minutes for the next two months... Already did that and gave it to my boyfriend... I requested a supervisor I got someone different who after 30 minutes of him trying to fix my phone said he would send me out a new phone...3 days later I get a box with nothing in it but a prepaid air bill. I called back 2 hours and 48 minutes later a hard reset on my phone lost all my pictures and contacts because they didn't transfer to the sdcard. This idiot says i'll send you a new phone. 3 days later another empty box... Finally I bought a new phone called to have it activated and I was told we are not going to compensate you for purchasing a new phone... So twice now they tell me to buy a new phone and twice they refuse to compensate me for it... Here's the kicker the new android won't send or receive picture messages either... More hours with someone I cannot understand only to be told there is a problem with the tower my phone sends pictures off of. Yea right said give it a couple days it will work that was 2 weeks ago and it still doesn't work... I think I have had enough of net 10 someone should find a good attorney for a class action lawsuit... I might just look into that.

I have attempted to transfer my telephone number to Net10. The transfer went ok, but when Itried to set up my voicemail as directed, I was unable. Now the nightmare starts: Called their "customer un-service", after being on hold for approximately 15 minutes (and paying for the time to boot) spoke to someone who I could not understand. Finally able to communicate my difficult with voicemail and they said it would be rectified within 24hrs, never happened. Called back again, same scenario, hold for 15 mins., spoke with someone whose grasp of the English language was terrible and was told the issue would be rectified within 24-48 hrs, never happened. BE WARNED: their "customer service" is outsourced to either India or the Phillipines and they are basically useless and you will pay for the privlege of accomplishing nothing.

I have gotten a new net 10 cell and ordered a new sims card. They said it would be here in a few days. I waited a month and called back, they didnt even send it. They then sent it overnight and FINALLY when I got it I called and was on the phone for three hours. In that three hours they hung up on me twice. When I finally got to a real conversation she said if I buy a card over the phone for twenty dollars it would activate it so she could give me the number for unlimited minutes for a month because of the time it took for the sims card to get here. So I bought it and asked her about the unlimited minutes and hung the phone up after being rude to me. I called again and I finally got it resolved by an Erica. She was patient, unrude, and actually gave flyin' hoot. She said she could get the unlimited minutes but she would have to delete the 200 minutes and that she couldnt refund it. So I tried to get something for that 20 dollars but she said she couldnt do anything, but she was trying her best to do something about it and called up her supervisor. She got me refunded my 20 dollars and got me my owed minutes. If I had a say so I would be giving her an award and a raise or something for being the only employee net 10 has that cares about their job and their customers .
P.S.-I hope I have spelled Ericas name right.

Made a complaint 3 different times...due to not receving or being able to send picture messages..but Net10 still deducting several minutes for each attempted try.Was on the phone 3 different times with customer service..who I could barely understand.They attempted to credit my account 20min when I had orginally lost over 100 minutes to do the problem.I am very unsatisfied with this service and how they will not give credit when credit is due.Will not use this company at all in the future !

That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at NT.CorpResolutionTeam@net10.com or you can chat with them live @ http://bit.ly/1b9xrmg. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

The customer service with this company is horrible. I called 5 times concerning the same issue and never spoke to anyone that could assist. The accent of the reps is so heavy you have to puzzle your brain to figure out what they are saying and no matter how many times you explain your issue they continuously ask you the problem over and over again as if they didn't get it the first 10 times you said it. I asked 3 times to speak to a supervisor and they couldn't even help so I asked to speak to a manager who was worst. The manager said, "I need to place you on hold to ask my supervisor, " which is the same line all the other reps had used on me. I then questioned, "If you are the manager, why do you need to confer with a supervisor?" Suddenly I was disconnected! That was the last straw...I decided then that NET10 is definitely not for me! If you can get a phone through another company PLEASE DO.

I did try Net10 wow what a mess in all direct site problems never have I seen such phucked up idiots. They lost my account my phone number and me ---LOL buy anything other than Net10 even chicken wire and soup cans would be better. Even e-mail from the stooges are useless. I have no idea how these inept 3rd graders get a job there. If you are looking for a laugh and spend hrs. for nothing give it a go. LOL still.

Oh their customer service skills are absolutely atrocious. I'm not sure how long ago you posted this, or if your problem has been resolved, but honestly, in the end, I would say go through a different company. I've been using Net10 for almost two years (I have no idea why I stayed with them this long), and within this last year I've had to get on the phone with tech support about every other month. As you say, once you get the phone activated it works well, but getting it activated in the first place is like pulling teeth, and it won't end. Like I said, you'll be on the phone with tech support about every other month, and then to add insult to injury, they'll treat you terribly.

I was hung up on today for saying "crap". Specifically I said, "I'm sorry, Lady, but you don't know the crap I've been through already." She said, "This is your warning, " and hung up me. "This is my warning?" (?!) What am I, a child being scolded by my mother? Cause I thought I was a customer giving them MY hard earned money for services that barely work. In the end, she knew I would just have to call back to resolve my issue and wait on hold for another 30 to 40 minutes, so what was her objective? To punish me. Plain and simple. She wanted to punish me for saying "crap" to her, so she hung up on me so that I would have to wait on hold again. That is DISGUSTINGLY horrid customer service skills.

I will NEVER use Net10 again, and I plan to make sure that every person I know knows exactly what kind of business they are. I'll start blogs about it, share my experiences in forums, start a group at facebook; whatever it takes to let people know to avoid them at all costs.

Spent an hour on the phone with Net 10 trying to add minutes, find out about the pricing, get instructions about using the phone, and get a manual or instruction leaflet sent to me, which was not included in the package. Very bad connection, very rote, non-English-as-native-language-speaker communication, very difficult to understand and incredibly time-consuming. I can't remember how many times I had to repeat my address. The rep claimed she had sent me a manual by e-mail and that I would have it in a few minutes. I had still not received it towards end of conversation and I had to twist her arm to get her to explain how to use my phone features. She then claimed I would have the manual in my e-mail within 24 hours. Suspecting this was not true, I talked to a supervisor, was put on hold, then told I would be transferred to the department that would do this for me, but instead I was hung up on. Today, still no manual (which should have come with the phone, no?) I talked to another rep who claimed he would send me the manual EITHER by e-mail or from the warehouse. When I asked to talk to a supervisor, she was told that the company "does not send manuals, you have to go to the website." Worst customer service ever. Also rep who was trying to get me to sign up with the plan that involved automatic withdrawals told me a couple times that "the money will only be extracted from your account one time"). Seeing the complaints on here, I am now regretting I gave them my credit card information and wondering if I have to watch my account like a hawk, which is not worth it. Note that the minimum you can spend to not have your service discontinued and lose your minutes is $20 a month without a plan, PLUS taxes, or $15 a month if you are willing to authorize a monthly debit. My whole reason for a "pay as you go" plan was to save money, and this is not going to do that. My regular provider has its problems but they are not like this. If I were looking for a pay-as-you-go phone again, this would not be the one I'd pick.

At Christmas time we came to Florida for 2 weeks knowing we would be returning in February for 2 months. I wanted to be able to call home to Canada and so I went to the local Walmart and asked for advice about which phone to purchase. The helpful associate suggested a Net 10 phone. I bought one and he activated it for me and all in all was helpful. My problem starts when I need to activate the phone for International Long distance (ILD) which I do by making the required phone call. I am told to wait for the text message that should arrive in 72 hours (which frankly seems like a long time to connect a phone ) – the message never comes – I call and am told to wait the 72 hours again – by this time we return to Canada. When we come back to Florida on Feb 2 we try again to connect to ILD – same thing wait for text message in 72 hours – no message. At that point I go on line and sign up again for ILD – same instructions – no text message arrives. Next I send an email with my problem – automated response says wait for reply which comes in 48 hours telling me that I should get a text message within a hour to say I am signed up for ILD – guess what no text and no ILD –I call the customer service number again but again (this is the second phone call) sit on hold for 15 minutes without speaking to anyone. It is now Mar. 4 and I have no ILD service. I have been trying to almost 4 weeks. I even bought more minutes to make sure I would have service for the duration of my time here. Silly me. I should have realized a scam way back in December

My experience as noted on here has been the same as Jaymann2--customer service or some of it seems to have been farmed out to Belize. I am now talking to someone at the corporate office for "customer escalation" number [protected]. We'll see if that results in me actually getting my manual or not.

I can understand people doubting prepaid phones but I personally thought Net10 was the best one out of everything. Because I lost my job I was unable to afford phone coverage from one of these big companies that has outrageous contracts so a friend told me to get a Net10 phone. It’s been working well and my phone which is a Motorola has everything I could really need. Customer Service was wonderful and they helped make everything easier to understand.

I don't make international calls, so I didn't encounter your problem. My nightmare involved junky phones and abysmal customer service.
However, since I've been relating my experience to others I am finding that complaints against trac and its subsidiaries are commonplace and, sadly, many people do give up due to the intense frustration.
We, the consumer need to remember that "we" outnumber "them" by a huge margin and start acting like it.

I got a new phone for Christ mas. I immediatly did all the customer service ### to port my number (took about an hour to finish) nOt including the 20 so minutes on hold. They said they would send a sim in 3 to 5 days. Never came. Called them back did the whole process over again. Got the new sim in 4 days. Went to activate it to get my old number back. Cs mess up and gave me back the number already on the phone... Said they apologized and wod have to send me a new sim card again. After 5 days I got the new sim. It is now Jan 15 over three weeks since having my phone and not using it. I called them up to get my old number. Was on the phone for over two hours.most of it was being on hold cause they had to contact the supervisor. They told me they were closing and I would have to cal them tomorrow. [censored] all I want is my old number hopefully tomorrow I will get it.

Net10 lies! They told me my 411 was NOT working because the lines were jammed and it was 1 am when people were sleeping. They then text me stating if I pay them 49.99 they will give me a live operator at 411. I called headquarters. They said that was false. They continue to state "this is your first..up to third warning." I have not even said anything wrong. They take everything that does not suit them to a tee as vulgar. They admitted it to me, so they think they understand English. They are in a foreign country. I will not say which one so as not to offend people. I would recommend either getting a US based carrier or going with AT&T for $79.99, as they have you sign a contract that locks both parties into an agreement, one of which is live 411 operators and no abuse. Net10 needs to give the jobs back to the originator--the US. They are pathetic!

Net10 honestly lies. Sorry to mention this to ya. But on my Net10 box it say's, 3 text's a minute. That's retarted. U get 2 text's a minute. Somebody need's too mention this too NET10! RIP OFF!:(

THIS COMPANY WILL STILL YOUR MINUTES AND CUSTOMER SERVICE IS HORRIBLE! THEY TRIED TO FIX MY PROBLEM THEN GAVE ME TWO NUMBERS TO CALL WHICH WERE ONLY ANSWERING RECORDINGS WHICH HANG UP ON YOU. THIS COMPANY CAN GO TO HELL WITH MY STOLEN MONEY.

I had a IPhone and now I went to net so now I don’t receive text messages or calls and they can fix it. I have chatted and called over a dozen times to we can help you. This company was horrible and a scam

I used to have a lot of issue with my phone. I looked online for a solution since Straight Talk's customer service is poor and bad. I found this contact information that helped me a lot. My phone issues were taken care of immediately, without frustrating me. Try it also. The email address is NT.CorpResolutionTeam@net10.com. You may also chat with them live for faster assistance

Net10 said it was unlimited talk text and data but it really isn't they want you to pay for more air time is not really unlimited for the highest speed chase and it really makes me mad they are a ripoff

Bought my phone and two 30 day cards at best buy last month. Best buy promotions say they set up your new phone for you. So the sales girl activated the phone and punched in the first air time card. When she punched in the second card nothing happened. She tryed calling their customer service but could'nt through. I said fine, I will take the card with me and enter it at the end of the month. When I got to thelast day of the 30 days, I tried entering the card and it came up invalid.
So then I tried calling their customer service. They won't do anything for you if you call them from your Net10 phone. So then I called from my majic jack phone. I was transfered 3 times. Everyone I spoke to, spoke english with heavy accents, so I assume they were all overseas. Their script includes asking you to please wait 3 minutes while they research the problem. Every 3 minutes they would come back to saying they were do this, or calling someone else and would I wait another 3 minutes. The last person who was suppose to be a supervisor but also had a heavy accent finally said you can't enter two cards on the same day. She said they had a record of both cards but she said the second card invalidates the first card. I was at work and could not wait any langer. I said you have all the information ( I told the same story to all 3) and please call me back and tell me what your going to do. They said no please wait 3 more minutes. They can't do anything for me unless I stay on the line and they can't make outbound calls.
After I got off work I went to Best Buy and told them what was going on. Best Buy replaced the invalid $25 card for me and I entered it right away to avoid a reactivation fee. Presumably Net10 got to keep the $25 dollars.
Bottom line don't expect any service from net10. Once they have your money it's theirs. And don't put in 2 monthly airtime cards on the same day. To their credit, Best Buy took care of me.

net10 stole my daughters $50 in BIRTHDAY MONEY and then cancelled my phone number, refused to give me a refund, and generally screwed us and stole our money. It has upset me so much that I have purchased http://www.net10sux.com/ and I am quitting my job and selling all of my worldly possessions so that we may travel across the united states and tell EVERYONE IN AMERICA how badly net 10 sucks!

Do YOU HATE this company?

I want to hear your story. Email me your complaint in detail and I will post it on my website, along with my own story and the stories of others too.

Lets declare MUTINY on this company and poke em in the eye REALLY HARD!

NET10SUX.COM

Net10 "support" should have been more clear to you about what your phone displays. Sadly, their "support" people aren't very savvy and that's probably why they didn't.
I recently returned an LG 900 g to the point of purchase and sent a replacement from net10 back to them because both were defective. I was able to move my airtime back to an older, featureless phone that somehow does work, so at least someone can use up the time instead of me losing it.
In my opinion, LG made a serious error in judgment selling the discontinued GW300 which was made for the AU / NZ market to trac to reprogram and rename to LG900g and sell in the US. The phones features and performance have been crippled by trac and LG will probably take the blame.

Ashley, I thought pokethamage was rude in the way they expressed their sentiments; but I do believe they are right in this case. On my phone it lists the number of minutes followed by a decimal point. Mine currently reads xxxx.20, and after I've sent (or received) a text message, it'll read xxxx.70. Each .10 represents one cent. Why exactly they do it this way, I don't know'; but you're not the only one who found it confusing.
fancy818, the 750 minute card is for a different Net10 phone plan. Was it a reddish-brown color card you bought? It gives you 750 minutes for $25 (3¢/min.); but the downside is, *those* minutes expire after 30 days - used or unused (there's no rollover) -- it's a *month-to-month* plan. I had someone purchase one of those refill cards for me by mistake; and we wound up having to eat it because there's (naturally) no refunds. :( It tells you in the fine print on the back of the card that when you enter it into the phone, it automatically switches to the monthy plan and any remaining minutes previously on the phone are lost. Guess you must've missed that.
I currently have the Samsung T401G, which (last I checked) is one of the most advanced phones they offer (not saying much). Their "mobile web" is a joke -- will only let you access VERY limited options (pay to download) stuff from their website; and when I tried to get some wallpaper it didn't work anyway but still charged me minutes. I like the camera on it (with memory card storage where I can move pictures direct to PC), but mostly use it for text messaging since the signal inside my house is crappy and often drops (I also have Verizon prepay that I use for in-network calls, and those will go for hours at a time without dropping signal).
But anyway, what I really dislike about Net10 is that they advertise 3¢ text messaging on this phone (marked clearly on both advertisement and the package); but it still charges 5¢/min. Called Net10 about it and they claimed it was showing correctly on *their* end and therefore they refused to do anything about it. Customer service reps are *Horrible* -- canNOT speak English (very broken). :(
Also I am keeping a closer eye on their "service days left" advisory on the home screen. Seems I noticed it changing over at different times of the day (could they be cheating their customers that way?). I liked it much better when it listed a service date *expiration* message instead.

I had the same thing happened to me sort of after I purchased a new LG900 net10 phone which I never had before but I did not get free air time with the phone I have but I purchased minutes that cost me $3o.00 and then I added a 750 minute card also that I purchased and I lost the $30 worth of air time and I was pissed for I only added them with a couple days after I got the phone and they only said in email that I messed up by loading another card that the minutes do not add up. I won't buy another phone like this one for prepay air time.

well i hate net 10 its not 10 cents i get card its 1.00 for call and 50 cents for text and 2.50 +1.00 for picture sending and well i have the 750 min its a 1.00 for text well they should sue net 10 they say no hidden fees r u kidding me.. there r hidden fees its not 10 cent its alot more...there just trying to get more money out of u...

It would have been better for me to research an honest prepaid phone company before going into Net 10.

i feel your pain when i transfered from my lg to my new lg 290c they stole over 400 minutes from me and i called them to tell them about it they said i had 1100 minutes on it and i argued with them and said i had 1495 I'm looking right at my old phone then the lady said something and i couldn't understand her because I'm pretty sure she lived in India

the customer service sucks don't buy a phone from them

To "Vicki in Cleveland" (and whomever else it may concern):

It is different from a contract firstly in that there is no ETF ("early termination fee") if you decide to stop using your phone for any reason. Contract carriers typically charge $175 (or more) *PER LINE* for breaking a cell phone contract -- partly because they offer more state-of-the-art equipment which they then offer to their customers for free or a substantially-reduced cost. I have never used contract service because of that, plus the potential for hefty overage fees (if you accidentally go over your minutes) and getting scammed by shady third-party "content" providers (like ringtone services). You don't have those problems (at least for the most part) with prepay services.

Having said that, however, I can identify with your situation:

>"even though many times I have so many left I don't know how I'll ever use them up (I'm a 55 yr old female and don't make that many calls but want a phone for emergencies ..."

as I myself have been with NET10 since *September 2006* and currently have over *3000* rollover minutes accumulated! Why? I don't get out much, and when I do I only make short calls (of like 2 to 3 minutes), just to see if someone needs anything from the store or whatever.

We have unlimited long distance on our home landline phone, so I rarely use NET10 for that, often thinking "I can wait until I get home" (to make those calls). For example, one out-of-state relative I talk to on a regular basis has a very hard time hanging up within a reasonable time frame, and typically we'll spend a minimum of an hour and a half per phone call, on up to 3 or 4 hours. So calling her on NET10 (at 10¢/min. -- are you *kidding*?) would be quite cost-prohibitive! :) Instead I use Verizon Inpulse (free mobile-to-mobile) for those calls; which if I limit my usage mostly to in-network numbers on their Core plan, I can get the full three-months out of a $30 card (do the math) -- which for those types of calls is actually less expensive (in some cases, a LOT less expensive) than Net10.

The thing about NET10 is, they're sort of in the "middle" when it comes to their calling plan setup. At 5 hours of talk time per two months (or whatever) of service, it's a bit more than one needs for "emergencies, " yet not enough for calling family or friends "just to chat, " or business-related calls (where heaven forbid you are placed *on hold* as often happen more than not!).

Hence one tends to modify their phone usage habits to fit within this particular price-point structure. It always amazes me when people talk about analyzing your ~current~ "calling patterns" in order to evaluate the cost-effectiveness and sufficiency of any mobile phone service they may be considering. Personally I'd LOVE to be able to access the internet (email and Twitter, for example) while I am away from home, and to be able to take & exchange photos, listen to music, etc. on a mobile phone. But the cost of a smartphone is *waaaaay* out of my reach. The 25 MB of "data access" Verizon (now) mandates on their 3G "multimedia" (middle-tier) contract phones, at $10/month is an absolute joke! If I were going to pay a monthly fee for online access, it'd have to be unlimited (or a fair amount) to make it worth my while.

But I digress. My point is that it's not just how one uses their phone, but how they WOULD (prefer to) use the phone, if cell phone service were more affordable. NET10 was my very first foray into the world of mobile phones, because (I *Will* give them this) -- their pricing structure was easy to understand for this (then) newbie. :) Back when cell phones cost 25 - 50¢ (or more!) per minute -- with dropped calls being rounded up to the next minute, overage fees, limited, spotty coverage and all that malarky -- I never even CONSIDERED joining the ranks of mobile phone users -- not even for emergencies. It was just too expensive! And no matter what the price-per-minute, as long as that "meter" is running, one feels restricted and confined whenever using it.

A family crisis during August of 2006 finally forced me into getting one; and I've never regretted making the decision. My ancient Motorola V176 is now dying, with extremely reduced uptime per charge (battery's been replaced twice), outgoing calls failing and etc. While very basic in design and features, I've kind of grown accustomed to this phone especially since it is sturdily built and easy to open, etc. Knowing I can't complain (after almost 4 years of dependable service), I've ordered a Samsung T401G to replace it. I have had to call NET10 customer service a few times in the past; and like most posters on this board I've found their heavily-accented English difficult to understand, resulting in (some) unresolved issues (like trying to get ringtones, for example). From what I've read on these boards and elsewhere online, I am NOT looking forward to the experience of transferring my number to a new handset (with all 3, 330+ minutes (hopefully) intact!), and am wondering if there's anything I can do to substantiate the rollover mins. I presently have in case (likelihood?) that things do not go smoothly. :(

But to address your indirect question re your own "emergency" phone service, Vicki, since the monthly cost and excess rollover minutes seem to be an issue for you (as they've been for me), perhaps NET10 may not be the best carrier for you. I'd like to suggest either Tracfone (at $20 for 60 min. for *3 months* = $7/mo.) for emergency-only calls; or Verizon prepaid on the "Plus" plan ($1.99/day used, with free nights after 9 p.m. and weekends). That way you could use it at least twice per month on weekends to call friends and family long-distance without any additional charges, with enough minutes left over for brief "emergency" calls while away from home. If you have a significant # of friends/family on the mobile Verizon network, the deal is even sweeter (you could opt for the Core plan at 99¢/day). The only other thing I can think of, if you have access to Cricket in your area ($30/mo. for unlimited talk & text), or Straight Talk ($30 and $45 monthly plans), both prepaid, if you need 1000 or more minutes per month. Everything else (prepaid) is at least $50+/mo. for unlimited access; and that's the cheaper companies. While it's more than NET10's $15 - $20/month, you get more minutes, including texting and even some limited web access. So it may be worthwhile to look into.

Just shut off my phone last night for the same reason. Asked them for a refund. Lets see if I receive it since they said it was processed out to me while I wasted my time on the phone with them for 40 minutes. I had an issue before where I placed a new card on my account & had to call them then as well about an 9 hours after I added it to use my phone. They got it working then but this time said it would be up to 72 hours to get my phone running again for some error message that was placed on my account. I am so unhappy. I told them I was switching carriers. Less of a coverage map but my fiance has never had his phone shut off other than for running out of minutes on Virgin Mobile.

only way NET10 will terminate your service with airtime and service days still on the phone is if you VIOLATE the terms of use which means using it OUTSIDE the USA or texting international numbers

Net10 would let you even see your bill without a hassle. You have to pay money to see a Notary Public. You must photograph the serial number of your cell phone and your Drivers License and mail it to some address in Florida. I have been overcharged many times. I NEVER used the browser, don't know how to use it, yet they bave charged me! Net 10 Pure Evil. Stay away from the worst cell company in history.

Net10 will charge $1 a minute for local calls I make all the time. I have called the same number and been charged 10 cents. Then a few minutes later call the same number and they display on the screen a $1 a minute rate for the same call! They have stolen about $50 from me using this scam since they started it a few months ago. I am now going to switch cell companies,

Virgin Mobile doesn't even service this area, so I can't say how they are. net10 on the other hand does, and their service is abysmal and their phones aren't what they profess them to be.
I've talked to a lot of folks about net10 while sharing my experience and I've yet to speak to anyone who is happy with them.

From what I can see Net 10 is a HUGE rip off! Come on people..it is not .10cents a minute...its a $1 and its not .05cents a text..it is 50cents a text. WHO pays that?

60c for 3 MINUTES?! THATS 20c a minute Tracfone is 33c a UNIT and being a proud and happy user of NET10 for over a year now 3minutes on NET10 is 30c OR -3.00 MINUTES NET10 is all we have when we got them lat year in july we kept the landline until september once we liked them and new it was good service we canceled the landline we pay the same price for THREE NET10's as we did for the lanline itself SO we save about 600 bucks a YEAR Virgin mobile is not any cheaper its better off just having a contract plan same hidden fees my friend had virgin mobile and she ended up paying 120 on her plan tat was only 50 and there was no need for it nothing that added up to is stayed in her minutes unlimited text she DROPPED Virgin and went to US Cellular because she got more minutes for the same 50 bucks

to all of you net 10 workers,
obviously that what you all are.since when was a minute a denominaton in money.why would i or any body for that matter pay $1.00 a minute when i can get virgin mobile for .20 a minute to talk and .15 to text.thats 5 minutes per $1.00 for those of you who can't do the math.matthew55904 your math is way off.10 cents a minute would get you 10 minutes per $1.00 not 100 minutes.who's the real ###.i have a new service.virgin mobile.where a minute is a minute and a dollar is a dollar.the bottom line is...net10 claims to charge .10 a minute.they then turn that said minute into a unit and that said unit than becomes a dollar.spin, spin, spin.the real ###s are those who fall for it.at virgin site i get to see how much is deducted in money amounts for each minute i use.3 minutes totals a 60 cent deduction from my account.net10 would deduct 0ne dollar for every minute i am on the phone and 50 cents for every text.seeings how i get more for my money .i'm not the ### matthew.you are!

Here is the breakdown in plain English.

For 300 Minutes worth of service, it costs $30. This means that each minute = 10 cents. It also means that each text message (sent or received) costs 5 cents. Watch your airtime balance display after receiving a text message, it says .50 minutes deducted. This means that half of a minute, or 5 cents according to the math above, is deducted from your balance. All it takes is a little common sense to figure out the math.

I'll admit, when someone mentioned this possible discrepency, I was outraged myself, but when I realized what actually was happening, its pretty simple. Think about it.

i totally agree with you on the minute thing.300 minutes means 300 minutes.not 30 dollars.since when was a dollar a minute.they should say units if thats what it is.the ads say .10 per minute not unit...deceptive...

they arent lying u ### 1 dollar would mean 100 minutes [censored] 1.00 MINUTES not DOLLARS .50 MINUTES a text not 50 cents dont make these commentes when u dont even no wat ur talking about

300 MINUTES (300.00) means 30 dollars which equals 10c a minute HAVE BRAINS

RULE OF THUMB: Never buy a reconditioned phone DUH common sense people

NET10 is terrible- I lost my phone and called NET10 customer service for help to retain my old number. At first they said no. Then they had me go through a 2 week ordeal that can only be described as painful and finally disappointing. I had to buy another phone and then get another SIM card sent to me. The lack of professionalism and technical support that exists in what is considered to be a large wireless company is mind boggling. The rates and contract evil may not be there but if anything goes wrong - just throw it out and search for another wireless provider
Thomas - Arizona

I'm gonna put net 10 in the same lowly place under the dog feces i stepped on along with hughesnet and dish network. liars, and thieves.

After years of suffering the pay by the byte from tracfone I found something much worse. net 10 doesn't even deserve a capital letter in their name. Never had to try 3 times or more to make a call, and at least tracfones Internet works. Been sending one lousy picture for last 3 hours and doubt this cheap worthless battery will hold charge much longer to get this done. Then they sell me a phone with so little internal memory in it, you cannot install any usable apps.. Then they got some evil app in it that just puts its own words in a text, thereby making your message a garbled mess you cant understand. Very aggravating and one day I'm going to make a video of that pos net 10 android roasting in a fire at the end of a stick. Will label it what you do with your net 10 phone immediately after buying it. I am very very dissapointed by this junk phone and the company who supposedly stands behind it. Will be finding a reputable carrier real soon. If only this phone could feel pain ! I'm gonna put them on the very bottom of the phone company chit pile.

i just want my refund money of 50.00 on and airtime card i got at family dollar store in philadelphia mississippi. and they will not do it cause i had rub off the thing to get my pin number. and the money and airtime is on the phone. my name is alice hickman. and i live at 316 breland st philadelphia mississippi .39350. i got the phone and airtime card at family dollar on05/30/2014. and i just want my money back.are do i make a consumer complaints.

Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service was expired. I sent an email that the message was wrong and my phone air time display said service was good until 02/19/2009. I have not had any response to this message.

It is 10/26/2008. I went to charge phone and phone will not charge. Apparently, airtime was a bad card for some reason, but I am out $60 and have no working cell phone. Fortunately, I paid for the air time card with a credit card, so I will be able to dispute the charge.

I tried calling the Net10, but no customer service available on Sundays after a certain time. I am leaving on a trip tomorrow and had counted upon a working cell phone. I feel rather abused, especially after reading some of the other reports about this miserable excuse of a company.

Net10 sucks. am on my second phone. they just stop working all of a sudden. i have not dropped my phone or have it came into contact with water. They sending me a new phone but it takes damn 6 to 10 days to get it. this is not acceptable. i have a life and with out my cell i cant call or keep in contact with anyone. I have lost all my contacts and cannot retrieve them. Stay away from net10. unless you like the run around.

They suck you in with low advertised prices...

My major complaint is about all the spam text messages I get every day that they charge me for. The company argues that while there is a slight charge for receiving text messages, you are not charged if you don't open the inbox. How the hell am I supposed to know who it's from if I don't at least open my inbox and read the subject lines? What really pisses me off is what happened to me yesterday: I sent my first text message using NET10 to my son. When I pressed the send button, a notification appeared, reminding me of the text charge against my minutes. I sent the message and noticed the charge against my minutes. A few moments later, I received a text. Thinking it was from my son, I opened it. Can you fu**ing believe it! The message was from NET10 only reiterating the charge...and they charged me for that! I called customer service complain only to realize that the call center was in India / Bangladesh and the idiot on the other end had no clue whatsoever as to what I was talking about and I finally hung up in frustration.

I get text messages that really are nothing but spam. We'll see what the FCC has to say about all of this next week. Once a company pisses me off, I won't stop until they pay dearly...just ask Metro PCS ;)

I encourage everyone to blog about this and flood the FCC with similar complaints as regulators have huge influence on corporate behavior!

Just spent 10 hours with them trying to get them to load my $5o dollar unlimited card. they bounced me from rep to rep, never the same story twice, could not get my account info correct, and refused to simply refund my money.

I am colling my bank tomorrow to report them as engaging in FRAUD.

It is the only thing these companies understand.

I know for a fact that if they get enough calls like that the credit card company will put blacklist them and they will lose their ability to use credit cards!

that may get their attention.

Hal Hupert
halkhupet@gmail.com

Net 10 is terrible. they don't understand english. I was on the phone for over 5 hours abount a ringtone and 30 minutes. Never got a answer or my ringtone or my 30 min. back. Never buy a Net 10 phone again.

I am starting to thing that this service is JUNK. I called "customer service" and got people who did not speak English very well. The phones offered by Net10 and are OUTDATED, LOW END and REFURBISHED USED PHONES. I asked if I could use the new (Unlocked Tri-Band Cell Phone Watch with Dual SIM cards). I was told that I MUST purchase a TracPhone. Again I stated that what was offered was nearly obsolete equipment and I would rather have the higher end phones i.e. LG VX8300. I was told that "Jue muss buy a Track Pone to use." I asked if there was a "Trade in" program for my UNLOCKED phone. After a few seconds of silence, I was told "Jue muss buy a Track Pone. I asked WHY and I was told "The Pones are made for Track Pone." I replied that such was not correct. I replied that CELL PHONES are made by cell phone manufacturer and not by service providers. I got no response. SO, I asked if I could speak to a technical support person. I was told that I was talking to technical support. That frightened me so much that I said "WOW, Good Bye" and hung up.

Net10 motto is "No Evil". I received the phone that they had stated my existing phone number could be transferred to. It took 2 weeks for my number to be moved to this new phone, during which, I could not use either phone. When i called in for support, I could not find anyone I could understand even remotely. The would just exclaim, not our fault, not our fault and that was it. When the phone was finally working I found that in my area where they claimed excellent service and reception, that the service was actually spotty. The problem is, when sending a text and service is not good or not available they charge you for the text whether the text was sent or not. Some how they can keep track of the charge and update their database with the charge but the text has to be resent, of course for an additional charge. If you take a pic and want to send it somewhere, they automatically charge you 5 times the charge for a text but that's not all, they charge you another time during sending that is twice the charge of a text. This whole Net 10 thing is a scam, warn everyone you know to stay away...