Net10 Wireless review: terrible customer service! 138

I agree that Net 10 customer Service is horrible. I wasted 5 days of no service because I could not talk to a representative for 5 days. I tried to utilize the Net 10 online service, without success. After 2 hours of working with a technicians, they still could not fix my phone. No telling how minutes were spent with their inability to fix the problem. I asked for the supervisor and her suggestion was to buy a new Net 10 phone. She then told me that she was glad that she helped? I told her that she had not helped me. Of course, if customer service spoke and understood English, it might have been possible to fix my phone. I will tell anybody NOT to buy one of these phones in the future. My friend told me that Net 10 phone were only good for drug dealers who wanted to use it once or twice and throw it away - he is correct.

By far the worst phone provider I've tried I use to love net 10, even referred them a lot to my friends. I originally purchased ( Byod )bring your own device so I purchased a sim chip and then had to buy airtime minutes and add them to SIM card had no problem with this and used the iPhone for months until I cracked it then, I put my sim into another spare phone I had a galaxy worked great for months then while my father was in hospital before passing I had my phone in a hoodie pocket while bending over it fell out shattered so at this point frantic and trying to just get some communication to talk to family, I went and bought a net 10 phone only to my surprise when disassembling it I realize it doesn't need a SIM card so I call October 12th 14 and have my number and service plan transferred from sim to this net 10 phone I sat on the phone with tech for hour even after I explain I'm in the hospital trying to hurry, after waiting hour or two like she told me dialed*2390 it's says welcome to verizon wireless u will be transferred to operator pay by credit etc. so thankfully i had a family member I had to inconvenience at the worst time of our life's. To call them back for another thirty min to enter a bunch of data and finally after another half hour it worked . Then the last day my dad was in hospital from staying 11 days in hospital barely sleeping, just drained I dropped my net 10 it shattered. So after somewhat getting my dad's memorials planned and carried out I decide I need to have a phone again, so I call net 10 to reactivate or transfer my number and plan to SIM card So I have the option of having a different phone again, the first call about this specific incident was placed October 27th I explained issue to tech she explained I needed a new SIM card. It would be sent to me 3-5 business days ... I just added a new 50.00 unlimited plan to my phone the 25th knowing this i specifically ask will my phone work until I get new SIM card.. She assures me it will.. Then second call was placed October 27th14 I tell reps what has happened n that now I have no SIM card no active phone n had paid for this card before I ran out so I would not go without a phone now my phone and although im not using it at the time SIM card are deactivated this service has made my life harder, instead of being a friendly, great customer service, honest company that made the most important times easier that's what carrying around a cell phone is for to be able to connect with whom u want, and need to at the moment. Reps reply is I understand let me look into it, she says something about your case was closed I reply what do you mean closed? she says umm let me see... Then says I'll order a new one speak with supervisor and expidite it to overnight shipping. I reply great thank you so much after all that is all I wanted what I had paid for even willing to take the four days of service I payed for but my phone is deactivated with a mystery SIM card floating around ? Somewhere I definitely did not receive it I still have no phone the last call so far I have placed was October 29th14 I call very frustrated as I stated I have been without a phone or a new SIM card promised to me now it's been 5 days that I have no way of communicating when this was not due to my deactivating phone and sim I was suppose to receive a SIM card with my data plan of 30 days unlimited in mail sometime this week when calling I ask why I haven't received it she replies case is closed u will need to buy a new SIM card I say buy a new SIM card this is not my doing I paid for service and now I haven't had it for five days because someone at your company described everything and said to not send out SIM card how am I responsible for that? She sates maybe we can port it with new number I say no I went through all the SIM card waiting for the same number. She says ummm ok in up to two business days it should be reactivated some I'm sure this will continue for weeks instill something is done! This is no way to treat people

I bought one of their phones less then a month agao. Before the month was over they disconnected the phone and took my money. i called twice even speaking with a so called superviser. he as well as another hung up on me cause they refused to help. The lack off professionalism is astounding! Because i didnt use the phone enough they cut it off. What a scam!

I called twice to complain about net 10 shutting my phone off before the first 30ddays due to lack of use. BOTH the operater and supervisor hung up on me. I WAS NOT usuing foul language or cussing them. They just didnt care and didnt want to engage in this injustice. Just as this email im sure it will just be deleted. This is sad. NET 10 is just a group of theives. HOW SAD!

It's amazing how a company can operate in the US with this kind of customer service. I bought a NET10 phone years ago just for emergency use, buying the cheapest plan available. I really don't need a cellphone, but after a bad experience (engine blowing up on the Interstate at the Missouri-Iowa state line in the middle of a blizzard), decided to get one in case of a road trip emergency. In April of 2013, I had racked up over 1200 minutes. Recently my credit card was canceled because of fraudulent activity and I was not informed by my bank (Bank of America - don't get me started!) of the cancelation. I received an email from NET10 telling me that I need to reactivate my account (that's how I found out my card was canceled). I tried to buy new minutes and reactivate on the webs site, but the transaction timed out in error. Having a bad feeling, I checked my cc online and low and behold, I was charged twice!

So I gave in and called.

Thank God don't have hight blood pressure or I would have popped a vein!. After over an hour of being in the queue, I was talking to a human? and I was able to explain what happened. I could barely understand her - her accent was thick and difficult to understand. Talk about language barrier! Well, I know it's not her fault, and she's probably trying her best to help me, but it was obvious she was reading a script over and over and over. After asking her to repeat over and over what she was saying, I finally got her to understand what was happening. She said that the cc was declined. After going around in circles again, it became apparent that she did not have current information.

In the time that had been on hold, I had received two email notifications from Net10 thanking me for my purchases. These emails came with transaction numbers for each, as proof of purchase. i give the cs rep both 19 digit transaction numbers that she was able to look up and verify. She said that I would receive a refund by the end of the day, and she couldn't do anything else at that time.

By the end of the day, guess what, no refund.

So I called again, waited in the queue, etc. etc. A woman cs rep (again with the scrips, thick accent, and muffled call quality) told me that my cc had been declined, and once again I had to explain to her what happened and provide both 19 digit transaction numbers. After being on hold for over 20 minutes, with her coming back on repeatedly to make sure I was there, she told me that they couldn't cancel the second charge until it was no longer pending and had been processed, but that I would get a refund. Ok, well, I'm patient.

Another week later, I still hadn't got my refund. In the meantime, I realized that my phone had only 1443 minutes before the service was deactivated, even though I had been paying for 200 minutes a month with easy pay that are supposed to roll-over. By my accounting (since I haven't used the phone since April of 2013) I should have had over 4800 minutes. So I have to add this to the list of issues to fix.

So I call back to get my second charge canceled. I told the CS the two issues. She said she would help me. This woman'e English was very good, and she came across as not reading a script. But, when she looked up my account, she told me that the cc charge had been declined! Once again, I had to go through the whole thing again with the transaction numbers, etc. She said it would be canceled, and if it wasn't by the end of the day to call back. As I was asking her about the second issue, she hung up on me. I'm usually a patient individual. I work every day training people with no computer experience how to use their computers - but not anymore! I was not about to go through another hour to hour and a half just to talk to someone I cannot understand. I guess I only have so much Net10 patience per day and I had used up a week's worth.

At that point, I was ready to eat the nearly $300. I put it out of mind.

But miracles do happen, and I did finally get my refund, nearly two weeks after the fact! But short lived until I got another email tonight from Net10 telling me I needed to reactivate my phone!

I tried logging in to my account - empty page. I tried Technical Support link and got a "The requested URL /redirect_landing.jsp was not found on this server." Tried several links, and the entire website is broken - couldn't even find a page with a contact number. I had to Google for a support page, and found a one that worked and had a live chat link. Logged in and filled out the info, and for over 20 minutes the chat window told me that I was first in the queue, 0 minutes 0 seconds wait time!

It is beyond me how a company with this kind of product and support is still in business. I'm telling everyone to run away from Net10 or Tracfone, etc. Better off with two cans and a piece string.

Ok, now it's time for FCC and State Attorney General. If anyone's interested, here is the process to file with the FCC - https://www.net10forum.com/viewtopic.php?f=5789&t=106855

Buyer beware.

Worst Customer Service I have ever encountered. Tried to add my new phone to my Internet Account and it insisted I call NET10. Upon calling them they wound up deactivating my wife's account. Called back the next day to activate her phone and they stated I had to have a new SIM card. I repeatedly told them my phone was working fine and to not transfer the her number to my phone. When I checked my phone by calling it from home number it stated it had been disconnected. I called back and the guy kept making mistakes and trying to blame me (I am reading numbers off the cell's screen). First he claimed the serial number I had provided was never in NET10 and I told him I had the phone for years & it had 3940.85 minutes on it. Then he ask for the number again and claimed I had given another number. He had me reprogram the phone and it switched to my wife's number. I told him to put it back and he claimed my old number was never a NET10 number (how stupid is that?). Then he said when I try to do things myself it messes it up to which I responded they had done all this and to get me a Supervisor. His said "Are you sure you want a Supervisor" in a condescending tone and I told him "Yes, get me a Supervisor, now". He replied, "You're going to have to wait". I said "Just get me a damn Supervisor" and in the same snotty attitude "Sir, this is your first warning for using profanity". I responded "Get me a Supervisor" and to my wife I pointed at the phone and said "I have a [censored] hear" to which he replied "This is your second warning for profanity a third and I will disconnect the phone". I told him "Get me a Supervisor" and he said "You're going to have to wait". I have been on hold for over 20 minutes now without him checking back in. The reason I have not transferred my service is that my wife's phone had over 6400 minutes and as I stated before mine had over 3900. However, now I have two dead cell phones due to their incompetence and AT&T is looking awfully attractive.

Net.10. Dropping speeds monthly for no reason !? Every 2nd day after refill. I'm going to use another service provider. This isn't right I've had net 10 for 5. Months speed has dropped same time every month for no reason even if I don't use the phone but to call to mom. I have unlimited phone and data up to 10.60GB 2days its gone. What can be done? Verlon. Vm@ gmail. Com

Ive been ripped off two months of unlimitwd service and hung up om twice im fkn pissed

yea, net10 is 'tarded, perhaps even more than other call centers. Cust service is outsourced to cut cost like most labor, and the tactics are standard. First line of defense is the runaround / waiting in hopes that you will give up in frustration. Second is them pretending to do something about your problem. Third is they may actually try to fix it, but are too incompetent (I can't say 1d1ot on complaintsboard, lol) to do it correctly.
So status quo really. Now shutup and go make some milk like a good cow.

I had a Net 10 phone for years and had accumulated over 1000 minutes and one day they all disappeared. I called Net 10 and was given the run around and never got my minutes back. Net 10 is one of the most dishonest companies I have experienced. They cheat their customers out of their minutes and the customer service reps cant even be understood. They have been sued by the Federal Communications Commission in regard to their dishonest business practices. ITS TIME TO PUT THIS COMPANY OUT OF BUSINESS

I got there phone, they don't explain that even though they are backed by Tracfone you can't use the others card. $35 down the drain, then bought data card it wont work with my phone or new tablet. When you call you get outsourced people who don't know how to spell customer service much less provide it.

net 10 stinks you have alot of rude people working there you were taking money out of my account for 3 or 4 months and then in march you stpped and did text me to let me know my phone was going to be shut off so i called net 10 and i talked to a very rude person and she gave me a bunch of lies she told me she needed the numbers off of my phone to get any imformation so i did and she still would not give me the imfo now i am sitting here without a phone cant call my doctors or anyone

I agree with the horrible customer service. I had un-enrolled in the auto pay because I was going to be moving my service but then due to the new phone not arriving yet realized I needed to keep it another month. My service has always been terrible with so much of the time just having no connection or not being able to make a call but I just toughed it out. When I did try to re-enroll in the auto pay to get the lower price it only processed for the higher amount. I then called and spoke to a rep who kept repeating the same thing about my discount applying next month. I work in a call center so I am very aware that corrections and adjustments can be made. We sadly went round and round with her repeating the same thing as if somehow that would change the situation. When I asked to speak to someone higher she told me it would be a while since no one was available. Net 10, you will get to keep that extra money this month but I guarantee this will be the last month for me with this service. It's so sad to think what this world has gone to in the way of customer service and what we have to go through just to get a simple problem solved.

Other Portability
Brief description of issue:
I spent over 4 hours on the phone with tech support trying to transfer my phone number. I was offered 50 free minutes as compensation for my time and was not given a ticket number because supposedly the system was down. I was told to call back in 24 to 48 hours. When I called back I was told there was no record of any offered minutes. I asked to speak with a supervisor and am on hold now. I have been on hold for almost 10 minutes. Your tech support is the most horrible thing I have ever experienced. Fifty minutes is only 5 dollars you people have wasted more of my time and the peoples time who work for you to equal almost 200 dollars.

Net 10 changed my phone number without consent and will not reinstate my number I have had for years! I will no longer use any Trac Phone-Net 10 and I will change service as soon as possible! This is the worst business to have service through. Michael V. Moses Chairman/CEO MVM Green Technologies, Inc...

I have to pay my bills today or my utilities will be cut off.

My phone has been hacked by 2people for about 1yr or less I have there names # address and know they are working together. I did a background check on myself and they came up as associates to my phone #