Netcare review: General ward - care for the elderly

This complaint is about the fancy new tech Netcare in New Market Alberton which does not deliver up to the promises in lights displayed at your entrance.

The lack of attention to detail is dismissal. I visit my gran who is booked in for Pneumonia and has no teeth and is struggling to swallow. What do they give her to eat - solid foods.

Communication as to what the progress is can't be given by the nurses but you don't get to see the doctors either. You always having to follow up with the changing staff and don't get a clear answer.

Now that the antibiotics are finished we still don't get an insight as to what caused it, is it resolved.

The reason for my gran not being able to swallow could also be coming from a yellow and white buildup of something on her tongue - but that goes unchecked why?

Our expectation of just a high-tech hospital comes with dismissal customer experience that is so disheartening and depressing. We were met with nappies left on the visiting chairs and no feedback on issues given though the week. No idea if my grans tongue is being treated.