Netcare
Reviews and Complaints

I referred my friend to Parklane maternity hospital for her pregnancy as they were considered to be the best. She has been struggling to get an appointment with the gynecologists and have been put on waiting lists for almost her whole first trimester. No one is willing to help or advise with getting her an appointment with a fetal specialist and the attitude of dr Patterson and her receptionist is of a "not my problem" nature.
I will never refer a patient to Parklane hospital again and I feel sorry for all the patients that are struggling to find adequate care while being pregnant.

This is suppose to be a wonderful journey and the Gyneacologists are suppose to assist and advise throughout.

On 25/12/2018, I had taken my wife to garden city out patients as she had collapsed due to her sugar level being too high. this was confirmed by dr ai ngandemange ai. mp0621854. my wife was stabilised and sent home. however, the doctor requested blood tests for no reason. neither was there a follow up to discuss the tests, therefore the tests were unnecessarily requested. this is highly unethical and every test requested requires an action, but no action was taken. this was just an added expense. I request that this gets resolved asap or I will contact the health proffessions council (hpcsa) for a resolution.

My almost 2 year old son is currently admitted in Kingsway hospital very sick and I feel so defeated as the staff in Pediatric ward on the 2nd floor can be so unhelpful and honestly feel that I am constantly being discriminated at and when I complained I found myself being victimized . I requested that they please provide me with a bed that was occupied by one child and the mother that we were sharing the ward with since they were being discharged as that bed was bigger and for me to be able to lay with my son on it since he was constantly crying and clinging on me, this was requested from the staff that was working that day and in stead after about 2 hours they took the bed and gave it to someone else without even explaining if my request was possible or not and upon arguing with the nurses about this and getting no joy I requested to speak to the manager. Big mistake as this woman dismissed everything I was saying and failed to see reason and now I feel like since that day she is even avoiding me and when doing rounds in the morning asking mothers if they are ok and slept well the previous night she would just avoid / ignore me and this type of treatment is the last thing I need while dealing with a sick child as well. Even the instructions that the doctor gives them after doing his rounds end up being ignored and my son's temperature was very high and the nurse said she will call the doctor but she never did ... they will just disappear for about 2 hours and don't bother updating me if they spoke to him or not. *sigh* as much as I am happy with my son's attending doctor, I feel like finding another doctor to attend to him just to be admitted to another hospital as long as we are not in Kingsway hospital as it's not pleasurable for me to be where the rights and needs of the patients who bring revenue are constantly ignored and deprived and I even fear for the worst now of what might be done to my son just to spite me just because I was vocal about the treatment I received.

On 12 May (Sunday evening) I made a temporary credit card payment of R50, 000 to Netcare to cover the hospitalization costs of a colleague from India who works for a latge consulting form and broke his foot. The next morning, the travel insurance kicked in and payment of the account was taken over by the insurers. Now, almost 2 weeks later, the account shows a R52, 000 credit, but Netcare has not refunded my money yet. It cannot just be incompetence, I think this is a breach of good business ethics too.

My brother Mr EC Vahed is currently in the I.C.U post fissures OP and is a renal patient with generally lower than normal BP. Around lunch time yesterday the nurse mixed his antibiotics in his adrenaline and that caused his BP to plummet to 50/30, after which they had to administer oxygen. Surely I.C.U staff should be more attentive and there should be some sort of investigation into the matter?

My father has been in hospital aprox 3 and half weeks. The service is appaling. Dad has been in high 2x once when admited and then again last weekend. On being moved back to ward f he keeps going on decline. On asking any help we are shunted back and forth between staff and no help is given. Drip leaks out nothing is done. We had to change his gown. His medication leaking out and they we were told they would sort it out after visiting hours. We complained yesterday already drip wasnt correct. It was just stopped til late this afternoon and all leaked out. Bedding isnt changed for 3 days. Water not supplied despite requests. Any assistance is put off till next shift. Really unhappy. A hospital is for people to recover not regress due to poor nursing staff. Catheter isnt working correctly. Was checked said its mine and in all time we been here nothing has run in pipe

I arrived at kingsway hospital as an emergency after travelling from the south coast enroute home to the north.
I arrived at the hospital a few mins after 4pm, was left in the triage room for 15mins before anyone attending to me.
I was vommiting profusely and had diarrhea upon arrival I had the highest temperature a locked jaw cramped locked hands and was somewhat faintish after I had passed out on the way to the hospital.
When a nurse passed me in the triage room, my vitals were checked a chart was done. I was put onto the critial list but then 1
Hour had passed and I was unattended to.
Nursing staff walked past and watched me on the wheel chair continue to vommit with no assistance not even a dish to vommit into.
Eventually was wheeled out with having no treatment and got in the car where my dad had drove me to umhlanga hospital on the north. As there was no doctors on duty and kingsway hospital between 4pmand 5.30pm and the nursing staff could care less.

This hospital needs to close the ER side. Sitting for more than 2 hours, have no idea who is next. At reception they actually said we must get our own wheelchair they dont have time to the people sitting and waiting . Two white couples just came in and went directly in. I am shocked for this attitude. New hospital but old staff with the same pathetic attitude

I was admitted to Ned care St Augustine hospital in last year in September 2017. I was treated for panic attacks. I was admitted via the trauma unit.

I was then referred to a psychologist and a psychiatrist and stayed in hospital for a few days thereafter.

Some time after I was discharged I received a statement that there was a shortfall that I needed to cover for the hospital. I then referred this matter to my medical who then advised me that they don't cover 100% for anything psych. I then enquired with Roxanne Pillay (patient liaison officer) for further details to which she was unable to provide me with. I then raised the matter with Geeta Baijoo (debtor Manager) who was just as unhelpful. This was in April this year. I have been informed by the medical aid that St Augustine Hospital lost its license to treat psych patients hence the medical aid does not cover payment in full. This was never disclosed to me or the main member of the medical aid during or after my stay at the hospital. I am not and will not pay this shortfall due to the hospital's poor and ineffective service. I now received a letter informing me that I will be handed over. I have tried to make contact with Geeta and her second in charge Ivonne to no avail. Useless, pathetic, incompetent and unhelpful is how I would describe these staff and all those concerned. Regards Mrs A Paul

My Fiancé was admitted to Mulberton Netcare Hospital and wAs referred to Dr Plani . He has been in the hospital for 48hrs and Dr Plani has only been to see him once for like 2min ... he committed to seeing him this morning ... it is now 5pm and he hasn't been to check him ... he even hung up on one of the nurses when they tried to follow up .

His behavior is extremely unprofessional and negligent .

When he was called he suggested that my fiancé should leave ... this before he even saw him to check that he is ok to be discharged...

I'm very disappointed that someone who took the oath can behave in this manner.

Good day

I had give birth last year September in Olive dale hospital the medical aid short paid due to incorrect submission of codes from the hospital.

I received call from external collection agent who advice they were instructed by hospital to collect the short payment first time .
I called my medical aid which confirm that they short due to incorrect codes from hospital was advice to speak to account manager at hospital to sort out the mess.
I spoke to lady by the name of Jacky early this year explain that amount outstanding will be sort out, did confirm their had write of amount but there is small amount outstanding will receive communication on how to pay it, until today nothing happen. Instead I still receive treating message from external agent who advice the account not be update and still reflect as open account, I call the hospital to sort out the matter, believe it or nothing has been done until today where one agent called me again for the same problem .
How difficult is it to update your records with the correct info, this is reflection of bad services.
Regards
Jolene

On Monday 15 October 2018 around 18:30, I witnessed a bike accident and decided to rush the driver to the hospital he advised me to (Olivedale Netcare Hospital) as I was afraid the ambulance would've taken too long to get to him. He was very shaken up and could not walk. As soon as I got to the hospital, I parked on the emergency driveway and there was no one waiting to assist. I had to go inside to call someone who casually walked to the car and lifted him out of the car so carelessly. The nurse asked me what had happened and I advised that he was involved in a bike accident and I am just assisting him. She immediately told me to please move my car as if it was more important than the treatment of the patient. After parking the car, I went in to check up on him and saw him waiting for a nurse. Upset, I asked the receptionist what is going on and why isn't no one seeing to him. They advised that the nurse took him to the "Triage" room to check if the condition is severe which I do not believe because after about 30 minutes, a nurse took him back to the Triage room. Whilst taking him, I advised her that I have his bag and helmet from the accident and asked where should I leave it as I am only assisting the driver and do not know him. She replies "He can talk, why don't you ask him". As much as there are rules and regulations in a hospital, does this stop the nurses from having dignity, respect and integrity toward patients? I am very disappointed at the service and quality of the nurses of the Olivedale Netcare Hospital.

I was at the casualty ward on the 3 october around 12:30am suffering from chest pain come in with ambulance the dr that was on duty was very rude to that estend that he called a translate as if I didn't understand english. He didn't examine me all he said was I must go c the specialist all he can do is to give me pain medication to come down the pain. After explaining that I have been having the pain for almost 2 months now. Sadly I was send home. I wonder what was holding the doctor to admit me for more investigation on the pain. I didn't like the treatment at all for such a big known hospital I am disappointed.

I was sent an sms stating that I owed Netcare Kingsway hospital money. I phoned to query and it turns out that they owe me a refund. I have been in contact with them since July trying to get my refund but there is yet to be any response. All I want is the money that has been due to me for an unreasonable amount of time. Even a response as to what action has been taken for this company to process my refund. I have asked for this. My case number for this with the Netcare team is [protected].

I would like to complain about the cavalier attitude Dr K singh has towards death,
my father James sadie passed away 29 Aug 2018 at the linmed hospital, he was in the medical ward room 7. I cannot put my father to rest without a death certificate and she just cant be bothered to provide east rand funeral homes with this piece of paper.
she must obviously have more important things to worry about instead of doing her wjob so that I can put my father to rest. he has been dead now for 6 days and I cannot bury him until I get this piece of paper. this is absolutely disgusting!

On Monday, 29 January I was taken to the Eugene Marais Hospital Emergency @ Trauma Unit. I had dislocated my shoulder and was in the unit within 15 minutes after the accident.

Upon arrival, I had to complete a first-time visitor form and subsequently wait more than an hour for help even though it was a quiet Monday evening and my file was labelled SPEED.

It was only after a nurse refused to find me a wheelchair and I was forced to walk, causing excruciating pain, that another nurse noticed me. Had it not been for the fact that another nurse heard my wail, I would've had to wait even longer.

After the accident, and upon visiting my orthopaedic surgeon, I was informed that the hospital had a strict policy to attend immediately to shoulder dislocations - but this did not happen. My emergency was filed, and the document ignored until someone noticed my pain. Is this how hospitals work? Unless you cry out in pain, you're simply not helped, regardless of whether you're in serious need of attention? Since I had to wait for assistance for well over an hour after arrival, my injury resulted in nerve damage too. This is something I'm still struggling with today.

My anger is that this could've been prevented had the unit followed policy and best practice procedures. If what my doctor told me is true, please investigate why no one assisted me for so long without good reason? You're welcome to compare my in-patient time with others on the same night (to investigate the amount of staff versus resources [like beds} and types of emergencies that night).

Also, my time of arrival, X-rays and discharge should all be on file for your review: From the Emergency & Trauma unit, I only received a Medical Certificate to show that I was unfit for work the following two weeks, and X-rays from the Radiology department. These do not include any timestamps, but I'm sure everything should be on record on their systems. The rest of my documentation comprise surgery documents following the injury.

I would like feedback on your investigation. Why was this emergency dealt with such carelessness? Did the unit fail to follow policy?

Emergency & Trauma Unit: Patient number: 0265691
Account number: 93197
Radiology Unit: Account number: DA57199

I cannot believe that a group as large as Netcare decided to change new hospital beds at Belle in Krugersdorp for old dirty beds. There are many patients who are now currently going to sleep on unhygienic beds with no explanation and expected for them to pay for the crappy service. This is beyond unacceptable and demands urgent attention as there is no communication to the patients and the Matron is no where to be found.

I had a 26 weeker micro prem baby who was hospital there on Intubation obviously because her lungs were underdeveloped and she dependant solely on the oxygen provided. The was an incident where the hospitals medical air was cut off for an undetermined period of time. This happened in the evening. There was only one nurse on duty. Nobody informed the treating doctor what had happened he only arrived in the morning to hear the news. Nobody contacted us as the parents. We have visited the hospital management several times to seek a report regarding this matter and we are still waiting almost 2 years now. We were contacted by Netcare lawyers to say that they are investigating the matter and that was months ago still no response. My contact number is [protected] and husband [protected]. We are still in the position to seek that report before we take things further. This is grossly unacceptable from Netcare SA. After we spent about a million rand for this kind of service. An already compromised child was further compromised by this hospital. We want answers. Netcare SA you are aware of this case. We do not want to take it to the HPCSA yet. We are still being civil. Furthermore our baby was strapped up with only her head exposed and the manager at NICU said it was because she would not calm down, the treating doctor also said the child's blood pressure, sugar and stats were very high as a result of this incident. From a fed up and concerned Mother

South African white Doctor named Dr Christa Diedericks of Olivedale Netcare hospital Johannesburg, a gynecologist to Sisonke Soldat failed to show up for her Sisonke's child birth emergency after being called several times by the nurses and also after being told that the baby's heart beat is dropping fast and might lead to still birth

On the 27th of may the pregnant young lady named Sisonke Soldat was rushed to the hospital by her Fiancé Kennedy Obiamalu and her Mom as she was experiencing intense pain in her stomach few weeks before her estimated child delivery date, she asked that she should be operated on immediately to save the baby's life but the doctor said she can't operate on the pregnant lady because she has been fully booked and won't be able to conduct any surgery on her until the 2nd of July as that is the only available free date on her calendar. After some medical attention, they couple went back home waiting for the 2nd of July

Yesterday the pregnant lady suspected an unusual movement of the baby which also came with severe pains, she was rushed to the hospital again at about 12 pm on Tuesday, after few test and scan was conducted on her, they discovered the baby's heart beat was critically going low and could cause the baby to die. The nurses in the hospital called the doctor for an emergency, the doctor refused to show up to conduct the emergency surgery as she was having a good time relaxing at home. At 11am the next day the doctor finally showed up at the hospital and conducted another test on the patient and discovered that it was already too late to save the baby, the baby was confirmed dead in the afternoon by the doctor and finally the operation was performed to deliver the still baby.

A family member of the pregnant lady asked the doctor why she refused to show up yesterday and the doctor replied that she was at home the whole day and didn't think it was a serious issue, hence she decided to come to only come the hospital at about 11am.

Other patients complained that Dr C Diederick does not listen to her patients. She only works based on her own assumptions.
I have included a screenshot of some comments/Reviews by other patients concerning Dr. Diedericks, I have included a recorded footage of the Dr Diedericks chatting the the family of the patient in the hospital trying to defend herself by saying nothing was going to change even if she answered the emergency call yesterday. I have also included the picture of the still baby after the surgery has already been done on the mother to remove the baby.