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We have been in NICU for almost 2 months now and in the beginning the service, care and respect was absolutely phenomenal, but as time went by we continuously had to ask the same thing over and over, for example our boy's foot has swolen 2 times now because the night nurses tighten the saturation thing too tight, after 2 consecutive days of complaining it was resolved. Further more the chief or lady in charge at the NICU during the day, I am not sure what her name is but she's got short blonde hair is extremely extremely rude towards all and everyone working with her, we have witnessed multiple occasions of her treating fellow employee's disrespectful and she is loud, we also hear her cussing on certain occasions, we all have bad days but it seems as if everyday is a bad day for her. This is supposed to be a warm welcoming atmosphere as our children is sick or premature, we don't have the time nor the energy to come here and listen to fighting, It causes extra stress and uncomfortablility which is not necessary. Further more we have been confused multiple times regarding feeding as the nurses make up the feeding methods as we go, luckily our Dr which by the way is the best came and told them to keep to method we have been using which lead to a small argument. There is a few phenomenal nurses which we absolutely love and then there is nurses here which makes me question there ability to look after our child or doing there job properly. Please attend to rudeness from the chief or so, not towards us or the parents but most of the times it's towards her co workers and that puts us in a uncomfortable situation.
Regards
Desired outcome: Resolve this issue please
I received a call from your hospital (Doctor Iwooth if am not mistaken) on the 4th November 2023 to bring my child for admission and Doctor advised that they just received the medical results, which shows that the child needs to be treated.
We arrived at the hospital in the afternoon and the lady who was assisting us, insist that we take the child to the ward in the meantime they still busy with the admission process.
Few minutes later the Ward Nurse advised me to go back to the Emergency unit because medical aid is not approving the admission.
I went back to enquire what’s happening and the gentleman who was busy with the file explains that GEMS is not approving admission due to the code they are using. I then asked the guy if we can leave the hospital because I cannot pay hospital bills yet am paying my medical aid as well. The guy said no need to leave, they will sort it out with GEMS and the Doctor.
I refused to sign the documents/papers because I didn’t want to bide myself for something I cannot stand for (hospital bills).
On Monday (6th Nov 2023) I received an sms from GEMS that say “ Clinical information has been requested from treating provider. Awaiting information in order to assess request further”.
I then called GEMS to find out what’s happening and they said hospital is supposed to do follow up with them not me, and they gave me this Admission Ref NO.GEM29220660
I called the pre-admission and I spoke to the Case Manager by the name of Trandsha who said they will follow up with GEMS and I must call back IMAGINE !
I don’t understand why am I the one who must call back, this explains that someone is not doing her/his job and it’s not my fault that admission claim is still pending.
First it was a complaint I laid with Debra, that I brought my son on the night of 01st November 2023 and Casualty unit discharged him same night but Doctor Iwoorth called on the 04th claiming that she just received the medical results…WHAT A PATHETIC SERVICE EVER