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Netcare review: patient neglect

L
Author of the review
9:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day

The 87 year old Mr Philip Jones is in Room 7, Section1, Second floor, Union Hospital.

A therapist positioned him in a bedside chair just after 11 am and gave instructions that he be returned to bed at 13:30.

When visiting hours started at 15:00, he was still in the chair, grey around the mouth of fatigue. His wife asked the sister (I think Sr. Maema) to have him helped into bed. I was on my way out and heard her give the instruction to two nurses.

When I returned at 15:45 and met the Therapist in the lift. When we came to Room 7 she told me that her instruction was that Mr Jones must be returned to bed at 13:30.

I then went to ward reception and asked for the Sister in charge. She was not in her office. They speed dialed her. When we left she was still not at her office.

Louise Visser
+[protected]

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