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I'm being ignored regarding a dispute on an admission charge and the two people who are sending messages on an amount owed after forwarding information from medical aid to netcare amanda kunene and hlengiwe phakathi are giving me the run around and are not taking ownership of my query.
This is now taking over 6 months to resolve and I have sent direct correspondance from discovery to confirm there is no amount i'm liable for but now being threatened with being blacklisted.
Terrible service.
My wife and I were involved in.am accident in 93 June 2020. My wife was taken tot he Netcare Umhlanga Rocks hospital by private ambulance. After 5 hour in the Emergency Dpt and several X-Rays, my wife was told that there was nothing wrong and that she could go home. The Dr in duty mentioned soft tissue injury and prescribed Stilpain tablets, Tramsact patches and Voltaren pain ointment. My wife was forced to walk un-assisred from the ER into the make shift triage facility in their undercover parking and find me and my family waiting outside the main entrance.
My wife's condition deteriorated ar home over the next 24 hours and I took her to our local GP. The GP co acted the radiologist to request for the XRay report. When this came through via email is reflected that my wife had two fractured ribs. Indications of a whiplash and the GP also diagnosed that she had severe concussion.
Not sure how the Doctor in ER diagnosed soft tissue injury and why my wife was left to wall u -attended out of ER.
I have numerous emails and made calls to the hospital allowing them the opportunity to respond to what appears to be a case of mis-diagnosis and negligence. To date I have been ignored.