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4.5 9 Reviews 806 Complaints
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NetSpend Complaints 806

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3:17 pm EDT
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NetSpend Netspend let someone move 492.00 off my card to another that I have no ideal about my ca card to another card that I have no ideal w

Three times in a row netspend has let someone move 492.00 off my card that I have no ideal who this person is now I called netspend they told me it would not happen again they put the money back on my but they let it happen again so now I out of almost 500.dollars over this now when I call tell me they have closed out account will not give me no information that I asked. I will never use netspend again I have even emailed dispute documents and no response from them either I worked my butt off for that money

Claimed loss: $492.00

Desired outcome: My money back

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3:39 pm EDT
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NetSpend Money stolen from my account

On Oct. 14, there were 2 purchases made by T J BABY in the amount of 658.83. My card ending in 5774 was cut off. When I received new card ending in 9567, when I activated it, I had 41.72 charged to FOOT LOCKER, 53.50 TO WE OPEN RETAIL IN MIAMI, 69.55 TO WE OPEN RETAIL MIAMI, 57.25 TO DCF LIQUOR MIAMI, 71.57 COULD NOT UNDERSTAND WHERE, BUT MIAMI ALSO. NONE OF THESE CHARGES ARE MINE. I HAD 1,015 ON THIS CARD, OVER 950.00 was stolen

Claimed loss: 956.76

Desired outcome: I want my money back. This is horrible customer service.

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Update by Janice Dellinger
Nov 04, 2023 8:09 pm EDT

Disgusting

Update by Janice Dellinger
Nov 04, 2023 8:43 am EDT

You could care less

Update by Janice Dellinger
Nov 04, 2023 8:42 am EDT

Net spend claiming there is no issue is bull. This money was stolen from my account. Ive filed complaint with ftc, and bbb. I will be contacting attorney general for texas and south carolina. Also, contacting attorney.

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2:25 pm EDT
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I called netspend when I got text alert about fraudulent charges, customer service rep assured me that my active card (only card) was fine, then got password reset link in my email only to discover that my entire paycheck was gone! My money transferred and 2 fraudulent purchases in large amounts. I call net spend right back and attempt to verify my addre...

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2:03 pm EDT
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https://www.ftc.gov/system/files/documents/cases/netspend_stipulated_order_for_permanent_injunction_and_monetary_judgment_3-31-17.pdf I will call you one more time for access to my account, my funds as well as my personal and financial data be made available to me as per this FTC...

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12:12 am EDT
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NetSpend Netspend Card

So Back In Sept 2023 Eye Purchased A Net Spend Pre Paid Card In The Amount Of 30$ Card No [protected] 09/25 898. Net Spend Denied Account And Stated They Would Send Paper Check 3 Weeks Later No Paper Check So Eye Called Again Provided New Address Not That Intial Address Was Wrong Just Never Received Check. It's Been Roughly 5 Weeks And Still No Paper Check.

Desired outcome: Send Papercheck Or Allow Net Spend Count To Be Opened ASAP And Load Check To Account.

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2:12 pm EDT
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NetSpend all access account

This is the third time in 2023that my money has been withdrawn from my netspend card. I am not happy with this and I am seeking legal action against you. You are not making sure my account is secure. I want all of my money repalaced on my card ASAP. It makes no sense to have to keep going through this . I do not have any money because of it.

Sincerely

Angela r Walker

[protected]@gmail.com

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11:49 am EDT
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I have a debit card with netspend for about 2 years or so . i am a day laborer in TN. i saved a good amount on it . I needed to send some money to my family back in IN. for family business. I tried to transfer to my sisters checking account ..no good they would not do that. then my sister got a netspend card thinking that would be easier. but no they put a...

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3:37 am EDT
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NetSpend Beank account

I'm going to make this as short as possible.

I closed my account with NetSpend back in July 2023. A check with 3600.00 was too be sent to me since that's how much I had on the debit card. I was told the check would be issued July 8th which it was supposedly done. However after waiting 15 business days for it to arrive they finally said they would reissue it. So I have been waiting since July 24 for then to reissue another check so they keep saying is that their back office is working on it. They give me so many excuses. This has been since July and no money has been returned.

Desired outcome: I would like my money to be electronically transferred or even a check to be issued and sent out.

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Update by Cole Michaels
Oct 14, 2023 7:10 am EDT

This is [censored]! It's NOT restricted at all . I emailed social@netspend.com and have not heard anything from them. I'm contacting the federal trade commission to help me with this

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3:02 am EDT
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NetSpend Netspend skylight one

Net spend has closed my account due to “suspicious activity”, and does not want to refund my money. This is the second time my account was hacked at a seven eleven. The first time my money was fully refunded and now this time net spend closed my account. Scammers were able to take out $900 from my account at a seven eleven and net spend decided it was a suspicious activity and do not want to further the investigation and just closed my account. This is ridiculous. For them to allow scammers withdraw other people’s money and nothing is to be done by them.

Desired outcome: I would like my money fully refunded.

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7:50 pm EDT
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NetSpend took my ssdi check

i had direct deposit of my ssdi check into my net spend account.my first check was deposited i recieved.my deposit on the 3rd of sept.2023 wasnt and still isnt avail.1001 dollars they stole and than lied to me about not having a record of the deposit.than they said i have to wait 10 days.i cant wait 10 days i have bills to pay.iwant my money that they stole from me.goverment money.

Desired outcome: i want my deposit ssdi paid me

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7:10 pm EDT
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NetSpend NetSpend dispute claims

There was charges on the card that I didn't uthorized and I filed a dispute .. check back nada happen Sept 7th 2023 and y'all say up to 10 days or get credit back will it's been more then 19 days nada in account and I get unauthorized no credit issued claim closed... Well I'm a pissed off customer and the 1 main problem is a transaction that pisses me off and that's buying liquor at a liquor store and I don't even drink alone waste money on booze.. unsatisfied customer.. don't tell ppl that you'll get credit back in your account if that's not your plans and investigate more then just putting on someone's account unauthorized no credit issued.. I get ripped off for someone else's mistake and it's against my religion to drink I'm Amish and my beliefs and religion was vailalited ...

Desired outcome: To credit back my account

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4:21 pm EDT
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In dec 2022 I bought 2 netspend cards for $30.00 plus the activevacon fee of $4.94 which totals $67.88 for christmas gifts and they are not able to use them. They called netspend abount them and net spend was wanting there ss number and banking account number which they have no bussiness getting peoples banking information, they supected fraud and did not...

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3:01 pm EDT
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NetSpend Frozen account

My I have two NetSpend accounts and one of them is overdrafted by $38 which I don't know how it happened because I don't have overdraft on that they froze my other card account and did not even tell me so that I called Friday and that was this last Friday and they I was on the phone for over 3 hours and went through all of the process with them and they stated five separate times that my account was unfrozen when I went to get gas my car was out of gas it would not let me access my account but when I go online it says that there's no problems with my account I had to walk home I got written up at work because I had to miss work and then I was attacked by a homeless man who bit off part of my ear and robbed me for everything else that I had I filed a police report I called NetSpend starting this morning at 9:00 a.m. and they refuse to fix it or do anything I have been with NetSpend for over 20 years and I can't believe they are treating me this way

Desired outcome: Unfrozen account

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Update by 6789##@@
Sep 25, 2023 1:05 am EDT

THIS IS NOT RESOLVED AT ALL!

I EMAILED AND CALLED SEVERAL TIMES, NO RESPONSE. INSTEAD THEY BLOCKED MY CARD AND HANG UP IN ME WHEN I CALL!

Please file with the class action lawsuit against them!

https://www.ftc.gov/enforcement/refunds/netspend-refunds

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4:24 pm EDT
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NetSpend Netspend card

I never asked for a netspend account. I never asked for a netspend card. But I received one in the mail today.

How DARE you open an account in MY NAME and send me a card unsolicited! What if someone had stolen this from my mailbox and proceeded to commit identity theft fraud with it?

I will be filing a complaint with my state Attorney General's office, the Federal Trade Commission and the Better Business Bureau. You should be locked up.

Desired outcome: Drop dead and never do this again.

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Update by Rod InTexas
Sep 02, 2023 5:27 pm EDT

Please MARK THIS COMPLAINT RESOLVED and disregard this complaint. I thought Netspend had opened this account and sent it to me without authorization. This account was opened with Netspend for me BY A THIRD-PARTY to issue a settlement to me in regards to a class action lawsuit in which I was one of the parties.

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12:30 am EDT
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NetSpend Ace elite card, netspend

8/30/2023. I used my card for lunch. I went to my new employer to fill out direct deposit info. I tried to login online to verify my DD info. Then my account was blocked for Fraudulent activity. I am a loyal customer for over 10 years. I upload the requested documents only to be told my social security card (completely legible) was damaged & not acceptable. My Driver license is accepted but not my registration. Although my home & mailing addresses are. All my bills are due tomorrow. I have $50 cash & a few groceries but I have to get back & forth from work.

Desired outcome: I need to access MY Money! It's mine! 10 year customer! I did nothing!

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Ann Bet
US
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Sep 01, 2023 7:06 am EDT

I had to take out all my money.In write money grams check s to myself in money grams.And transfer to another bank. I had 1 card that was safe.But every new card 2 cards I activated with in 12 hours someone was trying to get into my account from a foreign country. And they blocked my cards ,so I couldn't use them.Thier banking system is not safe. I was with them for 12 years. And then this .

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8:16 pm EDT
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On 8/25 I purchased a netspend prepaid reloadable card form Kroger and loaded $50 onto the card for school items that I needed to purchase. I then called to activate the card and was told that additional documents were needed to verify my identity. I called the company to ask what was needed and why. This seemed excessive as this is a prepaid card loaded...

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5:50 pm EDT
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NetSpend Unknowingly closed my account

My name is Andrea Gayles My Netspend ALL-ACCESS (lie/scam) account was unknowingly closed on [protected]..…. they wouldn't tell me why I have no access to my children's direct deposits im bout to be behind on bills have late fees and 0 food to feed my children. All I'm asking is for my account to be open long enough for me to access my children's funds. Its clear that it's a huge problem with taking customers funds and that something really need to be done about the company ASAP.

Desired outcome: Speak to CEO/President to have my account re-opened long enough for me to gain access to funds

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Gregory Bowers
US
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Oct 25, 2023 2:34 pm EDT
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No they're not. Netspend keeps it secret because that's Netspend's "go to" reason to commit fraud themselves. They blame the fraud on the consumers so that they can steal their money.

It's also a method that they can data mine even more personal and financial information from you, which is ILLEGAL. The FTC says that Netspend upon request from ANY consumer to unblock, give access to or anything else HAS to comply with that request IMMEDIATELY.

The FTC also says that Netspend is suppose to REPORT EVERY COMPLAINT from ANY AND ALL consumers that can not access their funds or have restricted accounts in any way to the FTC AND THE BBB as well as give consumers contact information for the FTC upon complaining about not being able to access your funds, account, or personal/financial data.

Here is the full PERMANENT injunction:

https://www.ftc.gov/system/files/documents/cases/netspend_stipulated_order_for_permanent_injunction_and_monetary_judgment_3-31-17.pdf

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9:05 am EDT
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NetSpend Customer relations representative inability to respond in a business manner

Hired professional services users override policy and Ethics rules and experiment required. Absolutely tried to keep c home and retain my composure elements. My voice my vocab and choice of words have been heard about the Office of equal rights and Ethics director in financial institutions. The representative failed to solve my problems and encouraged coworkers around him to continue on disrespecting and misusing company policies.

Desired outcome: Recertifying citizenship with jobs telecommune telecommunication inquiries throughout are United States systems of America.

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2:59 pm EDT
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NetSpend Debit card transaction claim denied

A while back ago, my broken phone was in my pocket and before I knew it I had purchased a $100 package on a game I was playing from the Google Play store. When I first contacted Netspend, they recommended that I contact Google Play and the merchant first. So I did and neither one of them could reversed the transaction, even though I never use any of the credits that were granted to my account. So then I contacted NetSpend and explain to them that I unintentionally was charged for this credit that I never wanted nor used. And as of now they denied my claim so I guess I'm stuck with $100 charge that I never wanted to begin with nor that I ever used. That's not right nor is it fair. I tried to do everything that that's been had asked me and they can investigate it because it was never used. And right now where I'm at in my life I cannot afford to take this kind of loss. I just want my $100 back.

Desired outcome: My account credited/ refunded for the transaction I never intentionally made

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5:10 am EDT
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NetSpend Unauthorized charge dispute, grossly negligent result.

I filed a dispute with Netspend 3/28/23 regarding 300$ that was charged to my card without my permission, by a hotel I was no longer staying at when the charge was made. I provided documentation showing I had rented and paid for a different hotel room on the date the previous hotel charged 300. I provided a copy of a letter from the previous hotel stating I had to move out of my room 4 days I believe before the 300 was charged to my card and I clearly explained that the reason for me moving was because the hotel had refunded money to my card that was never charged and then added it to my bill as well as other billing errors. After complaining I was asked to leave. I also provided Netspend documentation showing the refund and mismanagement of my card. Clear proof the 300 was not authorized but fraudulent. I argued with a customer service agent due to poor customer service. I was given a 300 provisional credit. On 6/30 the credit was deducted once again from my account and investigation closed in favor for hotel. After viewing the investigation documentation submitted by the hotel to Netspend on 4/24/23, It was blatantly clear that either the investigation was never done or the investigator didn't read the documentation that said I paid cash and only provided a check in signature that was also fraudulent, but stating I check out February. The charge was made in March. There was nothing to show justification for the 300 charge. Netspend received those documents 4/24/23 but then waited until the end of June to close the investigation in favor of the hotel that provided no evidence to support the fraudulent 300 charge, infact showing it was fraudulent since the statement they provided said I check out February, charge made the middle of March after I had already relocated. Netspend not only allowed my card to be fraudulently charged 300 but then they clearly did no investigation and disregarded all of the documentation I provided . Netspend also chose to wait till the end of June to close the investigation even though the documentation they supposedly used to base the ridiculously negligent decision in favor of the hotel who stole my money was sent to Netspend 4/24/23.

Desired outcome: I want my money back. I will include documents to show all of what I have said is true.

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About NetSpend

Screenshot NetSpend
Netspend is a popular financial services provider that offers a range of prepaid debit card options, along with other services such as mobile check deposits and money transfer options. The company was founded in 1999 and has since grown to become one of the largest providers of prepaid debit cards in the United States.

One of the things that sets Netspend apart from other financial institutions is its focus on serving the underbanked and unbanked populations. Many of the company's customers either do not have a traditional bank account, or they prefer the convenience and flexibility of using a prepaid debit card instead.

Netspend offers a number of different prepaid debit card options to suit a variety of needs. For example, customers can choose a card with no activation fee and no monthly fee, or they can opt for a card with added features like overdraft protection and rewards points. Some cards also come with the ability to receive direct deposits, which can be a convenient way to receive payments from employers or government agencies.

In addition to its prepaid debit card services, Netspend also offers a mobile app that allows customers to manage their accounts on-the-go. The app makes it easy to check balances, transfer money, and deposit checks using a smartphone camera.

Overall, Netspend is a reliable and trustworthy financial services provider that offers solutions for those who may not have access to traditional banking services. With its wide range of prepaid debit card options and convenient mobile app, Netspend is a great choice for anyone looking for a flexible and convenient way to manage their money.
How to file a complaint about NetSpend?

Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.

Overview of NetSpend complaint handling

NetSpend reviews first appeared on Complaints Board on Nov 13, 2006. The latest review Do not trust customer service deep blue debit was posted on Dec 18, 2024. The latest complaint Unlock my card was resolved on Sep 04, 2024. NetSpend has an average consumer rating of 4 stars from 1936 reviews. NetSpend has resolved 541 complaints.
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  1. NetSpend Contacts

  2. NetSpend phone numbers
    +1 (866) 387-7363
    +1 (866) 387-7363
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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