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NewChic Customer Service Phone, Email, Contacts

NewChic
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1.1 10 Reviews 253 Complaints
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NewChic Complaints 253

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M
7:38 pm EST

NewChic customer service/shipping

Ordered a pair of Socofy Retro boots on 9 December 2017. Order [protected]
Received an email which informed me order was shipped on 8 January 2018 with tracking number LZ006559481CN.
Have not received order yet date 28 January 2018.
I am not happy Jan! Will never order from newchic again and will let people know via internet.
If you are an illigit business I am sure you can track this.
Very unsatisfied customer
Sonja Friday

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Tanya Pollak
ZA
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Oct 25, 2018 7:27 am EDT

Newchic are thieves! I placed an order 46 working days ago (on 24 August 2018) as was told I would receive it between 7 and 35 working days. I have contacted their online support chat twice and nobody can help. They keep saying it’s been shipped. I have been waiting 44 business days! When I asked if I could cancel they said NO because it has already been shipped! Fraud. DO NOT SHOP HERE!

C
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Clifford Madariaga
US
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Apr 25, 2018 3:24 am EDT

over a month ago i ordered two pairs of shoes order #[protected] has not arrived as Newchic said they will, when can i expect them to arrive at my home . my email # ccliffdm@sbcglobal.net thank you very much my name is Clifford Madariaga mailing address 229 Arbor Crest Way Sacramento Ca. 95838 phone #[protected]

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M
5:36 pm EST

NewChic shipping/return

i order shoes total 45.30 and they were wrong size request refund bu they told me i had to pay for shipping.well shipping will cost is 56.00 to go back to them so im paying shipping twice and got nothin to show, my order total was 45.00 and if i pay for shipping.it cost more then my items i order scam, ripoffs on all level i oder these shoes 12/12/17 and finally came a month later.the quality were poor sizes way to small for a 9.they tell you to order a size up so i wear 7/1/2 but i order a 9 and it wayyyy to small, , never no more nc

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C
11:24 am EST
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NewChic unauthorized credit charges

I received my credit card statement and there are two charges that are unknown:
I have never heard of your company and two charges are unrecognized.
Mastercard
12/26/2017 for $35.69
010/06/2018 for $36.12
LAST 4 DIGITS OF THE CARD 3634
requesting copy of sales receipt or a refund
THere is no history of dealing with this company and i fear the credit card has been hacked.
C Stolar

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J
7:23 pm EST

NewChic Bra

DO NOT WASTE YOUR MONEY!
First of all, I ordered because they had all 5 star reviews but it's clear to me now they are fake. There are only 8 of them plus after I submitted my 1 star rating, it was not posted!
The bra itself was terrible quality, we ordered a size 40C and it was way too small. Too small for my daughter who wears 36C!
Very frustrating... DO NOT WASTE YOUR MONEY!

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Shaun R.
US
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Jan 12, 2018 11:24 pm EST

If the problem was with size, however, that's not a problem with quality. Cup size is always tricky. Every brand designs the cups differently. You can be a C cup in one brand and D or even DD in other brands.

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D
11:46 am EST
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NewChic shoulder bag

I ordered a shoulder bag and put it on my charge card. I lost the order number but my name is Diana Konstantakos. I noticed it has already been paid by my credit card, but I have not received it. Can you help me out? Could you also send me my order number. Once again, Diana Konstantakos, St. Petersburg, FL 33708.

If you cannot send me what I paid for, please credit my Visa card. Thank you for your assistance.

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J
12:35 pm EST

NewChic order number [protected]

Hi,

I ordered this bag several weeks ago only to find that it was scheduled to go to a different address than the one that was given. I sent an e-mail over a week ago and have received no response. Today I waited in que for an online chat. The customer representative, Sky, was unhelpful, did not answer my questions, and eventually cut the connection.

Sending the order to the wrong address was entirely Newchic's fault. The package is lost. Please refund my money in full immediately.

Thank you,

Jeff High

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I
4:07 am EST

NewChic sneakers #[protected]

To Customer Service
This is to express my displeasure at the delivery that I received. I do not live in the US so I used the address of my friend for the delivery. And she is just informing me of arrival. The shoes are not the correct US 11 size. They are supposedly US 11 but they are small. What kind of sizing does your company use?! Chinese? I am not small like the Chinese! I am African! And my size is US 11.

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2:14 pm EST
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NewChic order no [protected]. transaction id os938045m9517304s

Ordered 20/11.17. I could not understand why you quoted the price in Danish Kroner and queried this with you but received no reply.
shipped according to your email 21/11/17
This garment has Not arrived. I contacted the Spanish postal service who tell me it has not arrived in their network
You have always been so good with the items I have ordered I can't imagine what has gone wrong this time.
If there has been some problem with shipping could you please re-send Urgently. I had hoped to have this set for a business dinner in Cuba on 25th.
Nina Johnson-Perry

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J
4:27 pm EST
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NewChic I order 3 products but never received them

I placed an order for 3 mickey mouse shaped pursues on Dec 10th. I was charged right away and received a confirmation stating that my items had been shipped out and would arrive in 7-10 business days. Its now Jan 6th and I still have not received anything! I tried to contact customer support varies times and wrote several emails, no response was ever received. Their phone contact never goes through and at this point I thinking this site is a scam! Ill never purchase from them again and will continue to write bad reviews.

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U
1:12 pm EST

NewChic payment not received

I placed an order on the 16th December and cancelled on the same day after paying the full price and shipping charges. I was then told I would be refunded the full amount. There was no activity on my refund and I have used the live chat service many times to get in touch and enquire about my refund. Just a few days ago I noticed the status on the order that I cancelled had been changed to "refunded" however, I have not seen any money come into my bank account. I want my money back.

The order number is: [protected]

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S
8:18 am EST

NewChic order number [protected]

I just placed an order for first time customer I should have discount coupon which was 15% then showed me 20% off but when I placed the order there was no option to put the discount and you charged me the price without my discount which I supposed to have as I am first time buyer. Second I read all the comment about you and all of them is written you are scam and you are fake and not real or you s being wrong items to customers. So I would like my discount to be added to my order as first time order from you or I want my money refunded please. Looking forward hearing from you .

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7:32 am EST
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NewChic I haven't received my shoes that I ordered back on december 18, 2017.

My name is Christine Kimball and several weeks ago I ordered the Waterproof Fur Lining Flat Snow Boots in Purple and I still haven't received them. The order number is: # [protected]. Back on December 18, 2017 I received an e-mail stating that they shipped out on the 18th of December and I still don't have them. Thank you and have a nice day!

Christine Kimball
6042 Beaver Run Road SW
Pataskala, OH 43062

P. S. They were charged to my credit card.

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Update by Christine A. Kimball
Jan 03, 2018 7:38 am EST

I am still waiting to receive my Waterproof Fur Lined Flat boots in purple that I ordered several weeks ago and since I received an e-mail back on December 18th telling me that that had been shipped on that day! Thank you and have a nice day! My order number is: [protected].

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R
12:50 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

DO NOT ORDER FROM NEWCHIC!!! Note that all the glowing reviews are brief and often poorly written - because they are fake!!! NEWCHIC will send you products that are not as advertised (my brown shoes were bright orange and were NOT leather) and will outright refuse to allow a return. Imagine a retail store where you pick out a product from the shelf and then...

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K
5:03 pm EST
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NewChic failure to return or exchange defective products do not shop with this company!

Purchased some bras from this company. They are poorly made and only about half of the U.S. size they were supposed to match, so don't even come close to fitting. All packing information is in Chinese, so unable to read or verify any of it. Although I explained all of this courteously to the company, they would not do anything except tell me to send them back to China at my own expense, then they would decide if they would refund or replace. At least the bras were inexpensive, but the product and the service reflect this--I guess you get what you pay for, especially from this company. I have bought things online from all over the world and have NEVER had this problem with another company. I strongly recommend that you DO NOT purchase form thsi company!

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R
7:59 pm EST

NewChic advertised discount not honoured

I had added a number of items to my "Bag" (Shopping Cart) and a message appeared stating "Order €3.71 more to receive €21.91 discount". I added an item worth €3.77 but the discount was not reflected in my final total. When I contacted customer service via Live Chat, I received no solution to the issue of false discount advertising and was told there was nothing they could do. I was advised to contact an email address who would then refer to the "seller". I thought NewChic was the seller. Discounts advertised if you purchase more but these discounts are not honoured and there is no solution other than "Sorry for the inconvenience". Very disappointing! I will be looking elsewhere to spend my money!

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R
3:10 pm EST
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NewChic moon lamp

I was on a chat with one of your people and she "camping" was her name. She told me I would get an email in 24hours. It has been that time and I haven't received one yet? I received a moon lamp for Christmas and it didn't have a usb cord for chargeing. I looked at all my cords to see if I hsd one that would fit. I found one and plugged it in it came on, then about 2or3 minutes it turned off and it hasn't worked since. So my compliant is I have a moon lamp that did not come with a charging cord and doesn't seem to work at all. I have bought things from, new chic before and haven't had any problems. Camping said she couldn't help me but I will get an email today. It has been 24 hours and still no email. This has been so upsetting that I would please want you to issue a refund to the card that purchased it. I will send it back or do what I need to, to receive a working lamp or a refund. Please let me know what I need to do! I am so upset about this and way it's being handled. So please get back to me with a solution, please?

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Update by Renee L Williams
Dec 26, 2017 3:20 pm EST

Please let me know what I need to do to get a refund or a working lamp. Please contact me with a solution to this mess as soon as you can. Iam just so upset right now, so please contact me.

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S
7:38 am EST

NewChic casual shoes

I recently (November 11, 2017) purchased a pair of shoes from this Chinese Company. They arrived about 6 weeks later after I was immediately billed for $39.74. They are extremely poorly made and arrived damaged. I emailed a picture to customer service and was told to keep them and they would issue a $15.00 credit. I told them again they were damaged and send me a return label, I do not want them.I am now fighting with them for a credit and will file a dispute with my credit card. DO NOT ORDER FROM THEM.

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G
10:00 pm EST

NewChic my order has not arrived

On 12/08 I purchased the vintage floral boot and as of today 12/23 I have not received them . Amount paid to newchic on 12/09 was $64.28 . Invoice number is [protected] . The arrival time is way to long and not acceptable. Please find my boots and make sure they have been shipped . Please get back to me in a reasonable amount of time. I expect to hear from you soon

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J
3:11 am EST
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NewChic shoes

I made a payment of £17.82 to you on 11th October. To date I have not had a delivery or any date to expect delivery.
Invoice ID [protected].
The cost of the shoes is £12.77, there is no charge against postage and packing or insurance so could you explain why I am paying an extra £4.95.
Your help to settle this matter would be appreciated.
I do hope this email is read and acted upon as I feel I have given plenty of time to either hear from you about any delivery problems or a despatch date.

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J
6:47 pm EST

NewChic men’s wool coat

I purchased a men's wool coat on 12/6 and the money was deducted from my checking account but I have received no email confirming me of the order going thru or of shipment. Today is 12/19. If the item will not be here by 12/25 I want a refund.
I've enclosed a picture of the item and it has the order number and confirmation of the funds being deducted.

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About NewChic

Screenshot NewChic
NewChic is an online fashion retailer that sells a range of clothing, shoes, and accessories for men, women, and children. The company was founded in 2015 and is based in China. NewChic has a website and a mobile app that allows customers to browse and purchase its products online. The company offers a wide selection of products, including dresses, tops, bottoms, outerwear, and swimwear, as well as accessories such as bags, hats, and jewelry. NewChic is known for offering stylish and affordable fashion items, and it has a good reputation among customers.
Frequently asked questions (FAQ) about NewChic customer service
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Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

Overview of NewChic complaint handling

NewChic reviews first appeared on Complaints Board on May 23, 2016. The latest review NewChic Review: Unique, High-Quality Products with Top-Notch Customer Service was posted on Jun 14, 2023. NewChic has an average consumer rating of 1 stars from 263 reviews. NewChic has resolved 0 complaints.
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  1. NewChic Contacts

  2. NewChic phone numbers
    +852 8193 1379
    +852 8193 1379
    Click up if you have successfully reached NewChic by calling +852 8193 1379 phone number 102 102 users reported that they have successfully reached NewChic by calling +852 8193 1379 phone number Click down if you have unsuccessfully reached NewChic by calling +852 8193 1379 phone number 75 75 users reported that they have UNsuccessfully reached NewChic by calling +852 8193 1379 phone number
    15%
    Confidence score
    Hong Kong
  3. NewChic emails
  4. NewChic address
    Room 405, 4/F Energy Plaza, # 92 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong
  5. NewChic social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2024
  7. View all NewChic contacts
NewChic Category
NewChic is ranked 262 among 1606 companies in the Online Shopping category

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