North Coast Auto Mall
Reviews and Complaints

I purchased a 2018 ***, with a NVP warranty from Northcoast Auto Mall on July 5. Less than 30-45 days of having the vehicle I started to get a service break assist message, stabilittrack, and a message that read steering assist not available drive with care and after dismissing the messages so many times the check engine light comes on. Initially I scheduled an appointment with a certified GMC dealer, but after arriving for the appointment I was informed that the type of warranty that I had, would not cover their labor hour cost and that is was best that I take it back to Northcoast where the labor cost would be covered. I personally drove to Northcoast, because the GMC dealer was around the corner, to see if they could take a look at my truck. They had no available appointment and scheduled me for the next available. I arrived the day of my appointment and was informed that I had to reschedule because the technician had COVID, no call prior to me arriving to inform me or reschedule over the phone. This pushed me out for another two weeks. Now we arrive to appointment day, John ask if I was leaving or waiting for car, I leave the car, a few days go by I still have not heard anything from the service department so I call, when I call, I informed they are still trying to locate the issue that the service manage husband, who is a certified GM technician, was coming in that Sat to take a look at it. I then received a call on the Monday to inform me that I needed a computer update and they were unable to move forward with the diagnosis because of this. When asked to speak with a manager over sales rep and service manager, I was told that the manager had no contact number and given a email. After providing me the email address, she states, "Spence is not going to be able to do anything." Paid $323 for upgrade still not fixed. Now the part that needs fixed is not covered under warranty. And they will not cover the cost.

I purchased a vehicle from this 'business' on 12/26 and the engine light came on 12 hours later. The salesperson acknowledged that the repair should have been completed before the car was sold, and stated that they would repair the vehicle, explaining, 'I spoke with my general manager who was on vacation at the time of the purchase and explained everything, and he says you are absolutely right, and we will repair the car.' I scheduled a time to bring the car in for diagnostic and then to bring it back once the part was ordered and delivered. I arrived promptly at 9 AM where a salesperson directed me to service. Once at service, the attendant told me that not only could she not take me at 9 but it would be several hours to complete a diagnostic and several weeks before she could repair.

After returning home because this was completely different from the expectations set by the salesperson, the same individual played yet another blame game, telling me I went to the wrong service - even though his salesperson directed me there, and that it would not take several weeks. After a ridiculous debate with the salesperson, he accepted the fact that I would take the vehicle to VW for the diagnostic and then he would order the part once he received the report from me. I took the hit and paid the VW of Bedford dealership to complete the diagnostic and took the report straight to North Coast where another manager told me that they would not pay VW for the part because they had their own VW dealership in Streetsboro. To date, as I write this, it has been more than a week since dropping off the report and I have yet to receive any communication from the dealership about scheduling and completing the repair, although I continue to get contacts from the dealership asking me to purchase another vehicle.

I purchased a vehicle from them in September . After attempting to trade in the vehicle, I discovered that there was structural damage reported one month prior to my purchase. The dealership provided me with an outdated vehicle history report, which did not include the damage. By the time the damage was recorded in the vehicle history report, it was too late for me to notice.

The constituent said she purchased a vehicle from North Coast Auto Mall of Bedford. The purchase date was August 27. After the purchase, the constituent noticed multiple problems with the car. She was assured by the dealership that the necessary repairs would be made at no additional cost to her, although she does not remember the exact date this was promised. A down payment of $2,000 was made towards the total cost of the car, which was approximately $14,000. The mileage at the time of purchase was not recorded, but the current mileage is about 59,000.

I have a problem with the service department at North coast auto mall the Bedford location. I've been trying to get my brakes and rotors, my ac, an oil change since may. Every time I go in for an appointment I get the same diagnosis. I sit there for hours to have nothing fixed and to be told I have to make another appointment. Took my car in yesterday I was told everything was covered. Today the only thing being covered is the wheel alignment that was suppose to be done when my control arm and tire rode got fixed two weeks.

I purchased a car in June along with a service contract. Beginning 9/14 I called the service contract company wishing to cancel this coverage. Per the service contact company, I have to initiate this request with where I purchased the car (Northcoast). I have called their customer service multiple times, finally reaching a person that said I need to complete a cancellation form which I will receive via email within 48 hours. I never received the form and have called multiple times back to customer service only to leave voicemail that has not been returned. I also called twice to escalate this to a manager and was told the request would be walked over to the manager; to date no response to my cancellation request or the form. I simply need to cancel this service contract and get the form needed; which the company does not seem to want to provide. I can't move forward with the cancellation without them doing their part, which they are not doing. Each day delayed is costing me.

On 11/4, I applied to Navy Federal Credit Union to refinance by car loan which was purchased from North Coast Auto Mall on 4/28 through ***. I was approved than denied based on a carfax showing that the vechile I had purchased from North Coast Auto Mall was actually a salvage vehicle. No way would I have knowingly purchased a salvage vehicle. I was never informed that the vehicle was a salvage vehicle by anyone at North Coast

In my 69 years on this earth, I've never been so humiliated. I co-signed for my grandson's first vehicle on June 29. I purchased the car at Northcoast Auto Mall. This week my grandson started having problems with his vehicle. He took it to an auto shop and was told it would cost over $2,000 to repair it. I notified North Coast Auto Mall. I was told to bring the car in. I took the car to Northcoast, and I was quoted a price of $789. to repair it. I feel as if I was taken advantage of, because I am a senior citizen. My grandson was taken advantage of, because this is his first vehicle. We should not have a experience such negativity from Northcoast. I paid $784.00 to get my grandson's car repaired.

Complaint taken over phone by Complaintsboard.com representative. A consumer purchased a tire protection plan that was included in her payment when she bought the vehicle in December . The company is not providing her with the contact information for the warranty provider. The consumer has her tires but is required to pay out of pocket because there is uncertainty about whether the warranty covers wear and tear, despite assurances at the time of purchase that it would be included. The company is also refusing to service her car because she has previously filed complaints with Complaintsboard.com regarding other issues.

I purchased the vehicle the beginning of July and I haven't received the title. I was told that due to covid receiving the title would be delayed a few weeks but its been 5 months and I haven't received the title. I've contacted the dealer several times and I've been told several different things. They said that I would receive it at my home and then another person said they sent it to Michigan's Secretary of State which is not true. I then was told that they did indeed send it to my home which is also not true.

I purchased a used car from North Coast Auto Mall in Bedford, Ohio on February 12. I live out of state. I was provided with a temporary registration and was informed that I would be receiving information in the next 10 days for receiving my permanent registration and plate in the state in which I live. I never received anything. The temporary registration expired on March 29. As of today, it is April 9. I have made at least 10-15 phone calls. I still have no permanent registration and plate. All I get are apologies and excuses but no resolution. I cannot drive my car and yet I have already begun paying for it through the bank in which I financed it. I do not even get the courtesy of follow-up calls or emails to at least keep me updated on the progress they are making toward resolving this issue. This is completely unacceptable.

This is not something I normally do, and I've dealt with some dealerships, but this one was the absolute winner. First off, there is no way they even inspected that car before it was put on the lot. It had so many issues that I did tell them about immediately after test driving it that they contracted to fix. I bought the car on February 29th and I am still waiting on the navigation and brake light to be replaced, granted I know there is a lot going on with COVID-19, but there is absolutely no excuse for it to be taking over 3 months now. Not only the navigation and brake light, but the car had major transmission issues. Keep in mind I live over an hour away, I had to take this car out to them a few times and it even went to another dealership out there. I was also without it for over a week and, they gave it back and said there was nothing wrong with it and that it just needed to be driven around, also keep in mind that I was driving it to PA for work 5 days a week. I had to wait forever for them to even get it in to begin with for them to tell me nothing was wrong, when there definitely was. They had also replaced the radio with a used one that has a large ding in it and isn't even for that vehicle, and still did not work. After I picked it up and it was still doing the same thing, they told us we could take it to another dealership near us of our choice to get the transmission fixed under warranty, and that they would pick up the bill for the navigation and brake light to be repaired. After they got the fax, they said that they wanted us to bring it back again and that they would replace both for free. Well, I am still waiting on that and it is now June. On top of all of that, they never paid off the trade-in that we did, and it went into collections. I am STILL waiting on the memorandum title for the vehicle I bought, and the whole service department is EXTREMELY rude. I hated dealing with them, and I still have to go back out there to get the other things fixed if I ever get to, and the general manager there gave me his number to contact him for anything. I told him about the memorandum title and he didn't even try to get it for me. Also, the finance manager is really rude too. The customer service here is absolutely ridiculous. They also were really trying to rip me off buying this car. I'm not stupid, the first payment they told me was going to be almost 650 for a 2017 Explore XLT with 30000 miles! I ended up getting it down to 409. I am really not asking for much, but I just want the car to be fixed, and I feel like after all we have been through we deserve some type of money back or some type of reimbursement because what we have been through with this dealership since February 29th is beyond ridiculous. I didn't ask for this, just wanted the car.

Complaint taken over phone by Complaintsboard.com representative. Consumer purchased a 2016 Nissan Rogue on September 11, 1919. The consumer was financed the same day through a financial institution. The dealership general manager informed the consumer that she could return later to pick up the second key since her husband would be the other driver. On May 4, the consumer returned to get the second key and was told that they never promised to provide a second key and that she would have to purchase it. The company claims they never possessed a second key. The consumer ended up purchasing the key at the Nissan dealer across the street for the amount of $373.73.

My daughter and I began the process of purchasing a used 2017 Toyota Rav4. We paid for an inspection, completed the loan application, were approved for the loan, and were in the midst of finalizing the purchase. We had discussed a particular concern with our salesman and were awaiting a resolution. We had a conversation with him on a Tuesday, during which he promised to call us back. However, when we followed up on Thursday, we were informed that the vehicle had been sold to someone else. In response to this, I reached out to a manager, who seemed surprised by the turn of events. I requested that the manager investigate the situation and also asked for a refund of the $169 USD we spent on the inspection. Despite my requests, the manager has not returned my calls, and my attempts to reach out again only lead to a voicemail system.