Menu
For Business Write a review File a complaint
Norwegian Cruise Line Customer Service Phone, Email, Contacts

Norwegian Cruise Line
Reviews and Complaints

www.ncl.com

Learn how the rating is calculated

1.3 5 Reviews 314 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Norwegian Cruise Line Complaints 314

ComplaintsBoard
S
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Subject: Urgent Complaint - Reservation Number [protected] I am writing to express my deep disappointment and concern regarding my recent experience with Norwegian Cruise Line. On October 29, 2022, I booked a 7-day Alaska round-trip cruise aboard the Norwegian Encore for August 13 to August 20, 2023. I made this reservation directly through an NCL agent and...

Read full review of Norwegian Cruise Line
ComplaintsBoard
S
8:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A Nightmare with Norwegian Cruise Line - Avoid at All Costs! I recently endured a nightmarish ordeal with Norwegian Cruise Line (NCL) that has left me not only frustrated but also determined to warn others against sailing with them. To make matters worse, my attempts to seek resolution fell on deaf ears as NCL remained shockingly unresponsive. My family...

Read full review of Norwegian Cruise Line
ComplaintsBoard
L
10:22 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the night of August 26, we received the letter on the cruise ship surprisingly, we immediately called the customer service agent and I was told we owed over $400 on the kid’s Arcade service. My son is only 11 years old with the birthday. On that afternoon my son left the kids’ club and went to the Arcade and tapped his card multiple times during a few...

Read full review of Norwegian Cruise Line
ComplaintsBoard
C
12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a cruise on Norwegian Getaway sailing September 6, 2023, with air, transfers and hotel accommodations. We were 3 in our group but unfortunately. our connecting flight Amsterdam-Lisbon was cancelled, while we were waiting at the gate. KLM rescheduled our connection, but they separated us, arguing that there were two separate bookings or...

View 0 more photos
Read full review of Norwegian Cruise Line
ComplaintsBoard
P
3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line I have contacted Customer Care twice since 28 Sep 2023 and have not received any acknowledgement. my claim was received or is being processed

I received an email stating that you needed more info butt I don't see anything telling me what further info you need

Patti

Requested cancellation information for a client sailing on the Norwegian Sun 16 Aug 2023, booking number [protected]. Cruise was cancelled on 11 Aug 2023 due to illness. Insurance company refuses to settle the claim without proof of cancelatiion from Norwegian Cruise Line.

Desired outcome: I'd appreciate a response

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
G
4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line NCL refuses to refund my 'Risk Free' Deposit. Abysmal Customer Service.

I cancelled a 12 day cruise to Iceland\Norway for 8/2024 due to NCL's rude customer service reps. One even hung up on me. To make matters worse, they refuse to refund my risk free $250 deposit. It's been advertised right their on their website for almost a year. RISK FREE. FULL REFUNDS.

I've been cruising for over 30 years. Never before have I experienced such a toxic immoral company. Never again!

Desired outcome: That NCL go bankrupt. I've already taken several steps to secure my refund.

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
B
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Ellen Montgomery, my guest # is [protected]. I just got off the Joy and I have to make you aware of all of the disappointments that took place. I have sailed NC several other times and always had a positive experience. This cruise was very different. I’ll start with loosing 1 day in Bermuda due to a storm. I realize that you can’t control the...

Read full review of Norwegian Cruise Line
ComplaintsBoard
R
9:47 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Norwegian Cruise Line Lost luggage at pier

We purchased the NCL transport airport/pier package prior to our cruise.

We returned to Seattle on the NCL Encore on 10/1/23 and place our color ticketed luggage with all the other luggage. On arrival to airport our luggage did not arrive. Discussion with transport staff was a no go, and we were informed that luggage gets lost every trip.

This is unacceptable and we want some resolve.

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
R
6:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir, I'm a valued customer of Norweigen Cruise Line. I booked a cruise with NCL on 7/2/2023. At the time of the booking I paid a down payment of $1000.00. We received a call from NCL on 9/18/2023, informing us that our reservation was cancelled and we had forfeited our down payment. Based on the conversation my husband Theodore Morris had with "Nick"...

Read full review of Norwegian Cruise Line
ComplaintsBoard
A
3:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On September 2 we sent the following email to four (4) NCL executives, and our NCL Reservation Consultant. We resent the same email on September 20th after we did not have an acknowledgement of the email from any of the people to whom it was sent. We said we would post this on public websites including Cruise Critic, if we did not receive a response: My...

Read full review of Norwegian Cruise Line
ComplaintsBoard
S
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am trying to book a family cruise: 4 two bedroom Haven cabins on the Epic departing on 24 March, from Port Canaveral. The NCL cruise consultant (verified by the supervisor and an NCL customer service rep), stated there were NO exclusive offerings. However, both United and Marriott offer $400 cruise credit per stateroom (plus miles or points) by booking...

Read full review of Norwegian Cruise Line
ComplaintsBoard
A
10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line Norwegion Breakaway

10 of us are traveling. Agent said they would link the trips for those that booked directly with NCL. NCL errored in issuing flights. We asked that they correct it and put 4 of us on the same flight. They have been so cold about their error and will not do anything to fix. Resolution team told me today they won't reach out to the airline. Just love the way this is starting out.

Desired outcome: Change the outbound flights to those that they said they would

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
N
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line Change in Itinerary 3 weeks prior to departure

We booked a 12 day cruise on the NCL PRIMA departing Southampton, UK on 10/1/23. The primary reason to take this specific cruise was the visit of two ports in Portugal (Porto and Lisbon).

A couple of day ago we were informed that PORTO visit is exchanged to a visit at a small Spanish town (Vigo) about 2 hours land-drive north of Porto. Porto is a city of significant historical value for our group of 4 families booked on this cruise. The shorter port stay also will nor permit a long day trip to Porto.

The reason provided for the change is PIER space. This is an insufficient reason since such a coordination should have been guaranteed long ago.

It almost looks like a bait and switch...

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
S
4:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are a party of 8 Australians on this particular cruise leaving Capetown and finishing at Barcelona. I believe it is the NCL Dawn We are in constant contact with My cruises and have contacted various agencies for visas for Senegal and the Ivory Coast. We totally understand it is our responsibility to gain the knowledge about these visas however the...

Read full review of Norwegian Cruise Line
ComplaintsBoard
S
12:32 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Reservation Number: [protected] Norwegian Sun October 20, 2023 - October 30, 2023 We booked our reservation several months ago. Since we booked our balcony cabin, the prices of cabins had decreased. We paid $2200 for the Balcony and the updated price is $1895 for the same balcony. We have spoken with NCL Customer Service at least 4 times over the past...

Read full review of Norwegian Cruise Line
ComplaintsBoard
B
8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

8/29/2023 4:30 - 5:22 pm - Reservation #[protected] Viva 9/4/2023 Problem with return flight schedule. American Airlines Flight from Athens to JFK arrives in Terminal 8 at 4:56 pm JetBlue connecting flight from JFK to Seattle leaves Terminal 5 at 6:33 pm Layover time of 1 hour and 37 minutes. Asked NCL how I could clear customs at JFK and make my flight...

Read full review of Norwegian Cruise Line
ComplaintsBoard
J
2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are totally frustrated with NCL. From the beginning we have requested PRE and POST cruise hotel stay/flight arrangements in order to tour Rome, telling several different people at NCL that this was our plan. We were repeatedly told this would all be addressed closer to the sailing date. It was difficult to get any kind of accurate information or answer...

Read full review of Norwegian Cruise Line
ComplaintsBoard
C
5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line Services not provided as paid for.

Dear Sirs,

I cruised on your Hawaii cruise from 11/12/2023 to 11/19/2023 aboard the Pride of America. I received the notice below 10 days prior to my sailing that there would be reduced services due to your short staffing however there was no mention of a reduction in cost for the cruise proportional to a reduction in service. This announcement was made too late to change or cancel the cruise. I inquired about this when I checked in aboard the ship and was basically “put in my place” by the customer service desk for even mentioning the issue (not even an apology). I reported this to your office upon returning from the cruise back in mid-November and never heard anything back from you office. I have traveled on Norwegian a few times, and this was by far the worst experience I have ever had. The customer should get what they paid for or a proportionate refund should be issued.

Please look me up in your files and finally respond to my concerns. It has been 10 months.

Desired outcome: Response and proportional refund for services not provided. No response has been made since the initial report in mid-November.

Read full review of Norwegian Cruise Line
Hide full review
ComplaintsBoard
L
4:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To say the least, briefly and to avoid any more undue duress, argument, and expended energies, we would like to move forward in resolving all disputes we have with Norwegian, at this time. Our “Once in a Lifetime Vacation” on the Viva was extremely disappointing. The only thing that did not disappoint was the Stateroom cabin. Otherwise, the ship layout wa...

Read full review of Norwegian Cruise Line
ComplaintsBoard
D
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian Cruise Line Cruise

I feel cheated. I booked a 10 day cruise in October 2022. The sail date was May 2023. I had been in contact with 2 different "cruise consultants " several times. Never once did they make it clear that I needed a passport book. This was to be my FIRST cruise. My first real vacation! I made this known to both cruise consultants. On the day I was to fly out to meet the ship in Italy, I was denied boarding because I only had a passport card. Norwegian has refused to give me a refund or credit towards a different cruise. They are an awful company, greedy and predatory.

Desired outcome: Refund in full.

Read full review of Norwegian Cruise Line
Hide full review

Norwegian Cruise Line Reviews 0

Looks like Norwegian Cruise Line has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Norwegian Cruise Line, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Norwegian Cruise Line

Screenshot Norwegian Cruise Line
Norwegian Cruise Line offers a variety of cruise vacations to global destinations. Their services include onboard accommodations, dining, entertainment, and various recreational activities. Travelers can choose from multiple ships and itineraries to suit their preferences.
How to file a complaint about Norwegian Cruise Line?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Norwegian Cruise Line. Make it specific and clear, such as "Overcharged for Cabin on Norwegian Cruise Line" or "Poor Customer Service on Norwegian Getaway Cruise".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as booking process, cabin conditions, customer service, onboard facilities, hygiene standards, food quality, and any specific incidents that occurred. Mention any transactions you had with the company, including booking numbers, dates, and amounts paid. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally affected you, whether it be stress, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Norwegian Cruise Line. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your complaint. Engage with any follow-up queries or resolutions offered by Norwegian Cruise Line or the ComplaintsBoard.com community.

Overview of Norwegian Cruise Line complaint handling

Norwegian Cruise Line reviews first appeared on Complaints Board on Sep 28, 2006. The latest review Lost wheelchair - Norwegian jade was posted on Aug 5, 2024. The latest complaint Unethical behavior was resolved on Oct 26, 2012. Norwegian Cruise Line has an average consumer rating of 1 stars from 319 reviews. Norwegian Cruise Line has resolved 26 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
877 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Norwegian Cruise Line Contacts

  2. Norwegian Cruise Line phone numbers
    800 0310 2121
    800 0310 2121
    Click up if you have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 45 45 users reported that they have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 58 58 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number
    50%
    Confidence score
    Customer Service
    +47 21 956 210
    +47 21 956 210
    Click up if you have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 6 6 users reported that they have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 2 2 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number
    50%
    Confidence score
    Norway
    +358 931 579 407
    +358 931 579 407
    Click up if you have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number
    Finland
    +46 840 308 702
    +46 840 308 702
    Click up if you have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number
    100%
    Confidence score
    Sweden
    +1 (866) 234-7350
    +1 (866) 234-7350
    Click up if you have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number
    More phone numbers
  3. Norwegian Cruise Line emails
  4. Norwegian Cruise Line address
    7665 Corporate Centre Drive, Miami, Florida, 33126, United States
  5. Norwegian Cruise Line social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.