NutriSystem review: Food delivery 1

I cancelled back in April 2024. They started up my delivery again in May by their own accord, so I called and cancelled again in June. They stopped delivery for month of May and then sent it again in June and in June they did not send ice packs in with the frozen food. The food was bad when I received it. I tried calling numerous times and could not get through. Finally last night 7/30/24 I waited on hold 45 minutes and finally got through. I asked to cancel my order, told them I was very happy as I'd lost 50lbs on it and would start it back up again if they could get the cancellation correct this time, and told them that I was disappointed they didn't send dry ice in my last order because the food went bad. The guy was horribly rude and asked me if it happened in June why did I wait so long to call. I tried to explain that I had tried several times and could not get through and he then told me my service is cancelled and that was too bad and hung up on me. I was planning on getting this for my daughter, wife and mother in law and myself again in Sept after I took a break for upcoming surgery, but now I'm not going to as this was terrible way to treat a customer. I wasn't even asking him to do anything, just lettin ghim know that they forgot the dry ice on that one, but for me to be a customer for a good length of time and then them accuse me of lying is ridiculous.