NutriSystem
Reviews and Complaints

Received food yesterday and couldn't find any definitive guidelines in their Get-Started brochure. Read all material multiple times & made a list of about a dozen questions. Called their "counselor" this morning. Recorded message says I will b e on hold for 10 minutes (!?) but operator came on at 15 minutes. I explained that I wanted to get started but couldn't find any detailed guidelines... only "take a picture, go on-line, record daily intake, lose weight." Ummm, but how to get started? So, operator puts me on hold for another 10 minutes... now I'm getting angry (as I strongly suspect she's just letting me cool my jets). At this point, I can't hang up & call back or I will be back in the 15 minute hold rotation again. When she finally returns, I confirm that I want to cancel. She puts me back on hold (to email a FedEx label to me). I wasted about 45 minutes, approximately 3 of which were with a live person, and ask "Bernadette" for her employee i.d. She doesn't have one... how can I reach her if I call back? I can't. So, I then indicate that I want to take the survey at the end of my call. She, in theory, forwards or connects me to the survey... the phone rings, & rings, & rings...15+ rings later someone picks up who identifies that their was a phone ringing at a desk & no one was answering so she went over to that desk & picked up. I explained that I was waiting for the "survey" and she connected my call. I voted no satisfaction to all electronic questions asked. Retrieved the box I had broken down from recycling and am returning all product, ASAP. BTW, None of this speaks to the quality of the food. I'll leave that to your own personal tastes.
I doubt that anyone cares, but felt I should forewarn other potentially gullible enrollees.

I wish I had never used the Nutrisystem. They absolutely don't care about their clients and do not listen to them. Everything about them is terrible. Their old site was great. There was everything we needed - the food, water and exercise trackers. But now they have this awful new facebook page. They have taken away the most valuable tools. Now we are forced to join facebook community. The tracker there has absolutely different calorie counts of food. I don't know now which of them is right, the new one or the old one. There was a very important option the daily dose clicker. But took it away too. Food there is very expensive and that option helped us saving some money. Now it's more difficult to follow NS plan. And that is not just my opinion. All people who have participated in both the old and "new" websites think the same. I'm thinking of quitting NS and I think they will continue losing customers.

I gave them my credit card number and they continued to charge their product to it even after I cancelled ! when I called, the black woman I spoke with that kept saying "ax" - as in - "let me ax you a question" - was useless. she even laughed when I told her to stop charging my card and within minutes I had another charge put on my card. once that happens, you have to dispute it with your card company, then they review, then they keep going back and forth with the company - and you keep sending information after information and it takes forever to get them to admit they are wrong (if they do). will never use nutrisystems again and will give them a bad review wherever I can, to anyone I can! and they substituted what they wanted you to have in food and it was horrible - I wouldn't have fed it to my dog!

People, don’t try to lose weight by using the website www.nutrisystem.com. I have tried their food and tasted like something frozen, but when I ate, I didn’t feel taste of food at all. I didn’t understand the flavour and was shocked that someone liked it and posted positive reviews on the website. I don’t trust them and wanted to warn other people about their strange food and taste. Don’t torture yourself.

OMG! Worst decision I ever made! Don't be fooled by the lovely pictures of the food on tv. That is NOT what you get! The pizzas were like eating cardboard with some tomato paste and fake cheese smeared on it! Tons of "Italian" food that would make a real Italian cringe! And the worst part...I GAINED weight while trying their program! I followed their program religiously and did not eat anything on their plan yet gained weight. How did that happen while eating tasteless, digusting food?
Don't fall for it, it's not all that!

Nutrisystem offers you a money back offer if you are not pleased. Buyers beware, while they love to sell you their product, they will do everything they can to avoid taking your calls to get a refund, money back or return products.
If you really like good food, do not purchase this product, I found it to taste horrible and like glue, and since I do not eat sweets anyway, they were still included. They were horrible... I got such bad diarrhea from one of the items, and the chicken fettucini stayed in my mouth for a full day. It was awful. If you want to diet... Learn to diet the right way.
I did it myself and lost 7 lbs in the first week by stabilizing my blood sugar and keeping it so I did not swing, so good carbs and good proteins... No sodas, no sugars, nothing that will make you crave things as nutrisystem did. Whoever said this program worked for them has no idea of what good food is... I found it to be simply horrible. It was just as easy for me to go buy a breakfast bar, yogurt, and then eat smart ones or lean cuisines from the frozen food aisles and using the glucerna hunger smart shakes I was able to curb my cravings for carbs... Then I bought the 5 day trial of the program from walmart... Don't do it. The food was awful and I am so glad, I did not buy a month or two of food for them because it was money wasted.
I filed a cpsc complaint as well.. I actually gained 3 lbs back on the 5 day trial because there was so much sugar and desserts that I began to crave carbs at night never again.

Please be aware that you may purchase a Nutrisystem 28-day program in good faith only to find out 2 weeks later that you would have saved $60 if you had waited later. Part of the bad news related to this is that you find out from a Nutrisystems email sent to you that there's a better deal now even though you can't get it. Then it's not going to be easy to cancel the program, as stated in other reviews. Then the "Customer Service" representative is going to make you feel foolish and stupid. According to their frame of reference, you should have known this, and you should also have read any and all fine print about the penalties that will be incurred when the "large print" only states that you can cancel at any time. Nobody likes to be made a fool of. It's even worse when Nutrisystems infer that if you weren't just stupid, they couldn't have done it.
Nutrisystem has bad business practices and rude customer service.

This doesn't effect me personally but I have a problem with Marie Osmond saying in the 'Nutrisystem ad' that her daughter found a custom that she (Marie) worn when she was 18 yrs old, and "dared her to try it on" Of course it fit.

When Marie Osmond was 17/18 yrs old, she was doing the Donny & Marie Show" and probably weighed 90 lbs soaking wet, so there is no way that the costume that Marie has on in the Nutrisystem commercial is the same one that she worn when she was 18 (33/34 years ago. Marie Osmond is a fuller figured 'women' now, not fat, just not supper skinny like she was when she was a teen.

I guess it could be the same custom and if it is the same one, it as been altered to fit, so technically I guess it's not a lie but it is really deceiving if it has been altered.

What are your thoughts?

This is a great diet if you hate food! I am being very serious. There are individuals who do not eat and therefore gain weight. This may help them. The food tastes like freeze dried waste! The plan bases itself on shakes that are way overpriced and a total fad. Can you lose weight on this diet? Yes. Likelihood of keeping weight off: less than 10%. I am speaking not only from personal experience yet experience of many friends that have tried this. Bad diet, waste of money.

I received my first nutri system shipment on time and I ate nutrisystem food for 15-18 days but did not see any difference in weight-lose. I was very much much disappointed with the quality of nutrisystem food, I never felt like eating food. So I decided to cancel the nutrisystem and checked online portal to stop the shipping or delete account. Interestingly - nutrisystem does not allow customers to cancel/delete account of further shipments online. I delayed my second shipment for one-two months, however forgot to call nutrisystem customer care and close the account.

I noticed $229.99 on my credit card statement 3-4 weeks back, that's when I noticed that the auto-shipment is active and nutrisystem sent the second shipment, I checked my nutrisystem account portal to cancel order, but again no such option is available online. So I contacted customer care and requested for return/cancel my order. I was asked to reject fedex shipment and ask fedex to return back the shipment for refund also to avoid any shipping fees. So I did the same and shipment was returned.

Now I find $142.50 restored back to my credit card on 7/20, where is remaining $87.49? I contacted nutrisystem customer care, and agent had no interests in helping me, instead kept on explaining me this fee is based on a previous discount! What?

I do not find a reason why I should give nutrisystem $87.49 for nothing!,

I signed up for monthly delivery of the meal program using a discount I received from my aetna health benefits. The quality of the food was terrible. The diet requried me to spend hunderds of additional dollars on proteins and salads to add to the diet that I already paid hundreds of dollars for to nutrisystem. I canceled my program because of the poor quality and taste of the foods. In turn, they charged me $62 to make up for the aetna discount I received when I joined. What a scam! I want to warn the world to stay away from nutrisystem.

I finally decided to try Nutrisystem a few months ago since I had always wanted to. The food was just terrible and I was starving all the time but was not allowed to eat. Most was unedible and went straight in the trash. I was finally enjoying their salisbury steak with mac and cheese. Halfway thru it, I found a black, curly hair. It made me gag. I had to wonder what part of the body that came off of. I sent all of it back after gagging for four days. I would not eat it again if they were giving it away free. Do not waste your money.

Total rip off, doesn't tell you that you have to pay to cancel your order. Counselors condescending and unhelpful.

I received a promotional offer from Nutrisystem in the mail for "1 week free, " prompting me to check out their website. On the normal website, the price listed for a 4-week program was $239, but I couldn't find a way to enter the promotion code for the free week. Looking closer at the offer, it gave a web address that took me straight to the promotional offer for "1 week free." The pricing on this separate page was $299. When I used their online customer service chat function to try to understand the discrepancy, the representative first agree that the current price was $239, then began to adamantly declare the price was $299, and I could choose my promotion for "1 week free" or their "rollback price" of $239 - the current price. Confusing and deceptive - I wouldn't trust a company that tries to pull the wool over their customers' eyes like this on the front end to do the right thing in helping me achieve my weight loss goals. Buyer beware!

Nutrisystem, inc. Fraudulently billed my credit card twice on the same day. After more than a dozen phone calls and emails to their "customer service" (Pardon me, I gagged for a moment) department, I didn't get as much as an apology. I've filed with the bbb, the ftc, my credit card agency, cancelled the card, and hope to somehow communicate to these people that they cannot conduct business this way. Nuts!

I purchased Nutri System Vegitarian Diet. I began my diet and after three days noticed that several of my soups had fish in them! I am vegitarian and it was labled as vegitarian. I called NS and was given the option of two soups to choose from. The soups came about a week later.

I canceled my order since the food was awful and there were only a few true vegitarian lunch items. I was assured that my order was canceled before my next shipment was scheduled. About two weeks later I received another shipment. I called NS and I was told to "refuse" the order. It was picked up four days later by UPS.

My online checking acccount showed that I was charged 299.95 for the food. I had to borrow money so that I would not overdraw on my checking account. I finally got them to credit my account then learned that I was being charged a $50.00 cancelation fee. I asked where it was on the website and the assistant could not tell me. I'm on a limited budget and I have been ripped off.

Be carefull! I ordered what I thought was a 30 day supply. Well, it was but I never asked for a second month. About 3 weeks into my origional order I noticed a charge to my credit card for a second month. I tried to cancel but they told me the order was already shipped. I spoke to a very rude woman who sounded like she was probably in India. I asked to speak with her supervisor and she refused to give me one. She told me they all went home for the day. With the way she spoke to me she probably wasn't lying because, one would hope that the way she was talking to me a supervisor would have stopped her. And about the meals they are very small and you will lose weight through starvation! I really am considering not buying anything again online since they just charge you without any notice, a phone call would have been nice. I have 4 children and I have to take care of them, now this week is going to be extremly tough for me because I only have $70. for the week...Thanks a lot Nutrisystem! When I told the Nutrisytem rep on the phone that she said well at least they won't go hungry! I feel so violated right now. The meals are small enough for my children I guess. This is just not right!

Ordered it back in january, tried it, so unpalatable I shipped it back (One item tasted like spam).
First you have to get an authorization #, then it cost me 46 dollars (Not refundable) to send it back, they received it on feb. 16, I followed with call on april 24 wanting to know why my account wasn't credited and was told that somebody forgot to credit back my account, now it is the 2nd of may and i'm still waiting to get my money back. I would certainly cancel the auto ship right away. I'm still paying interest on my money.