NutriSystem
Reviews and Complaints

I have not been bale to access my account for over two weeks. Have spoken to various reps who have all admitted they also cannot access my account on their side. The reps receive the same errors I am getting or, like me, cannot access the account, it just times out. Clearly it is not an issue with my devices or browsers etc. I have been told 3 times now a help desk ticket was being opened and escalated as urgent. I am unable to speak to a supervisor and no one is providing any updates on status so I call every night and hear the same explanation and apologies and escalating to a supervisor. I paid for a subscription which I cannot access, I have rewards I cannot order and worst of all I cannot continue ordering the very items that made me originally a very satisfied customer. The reps are polite but the supervisors and IT team have shown no evidence they care at all. PLEASE HELP !

I purchased system in May one month later was hit by but and run driver and couldn't work so tried cancelling since had no income still trying to cancel they sent more food overstating bank account 179.99 i lost more weight as a result of injury than in system they won't let me cancel will contact attorney next in very disappointed in system mary stickle

I signed up for Nutrisystem.Somewhere in the fine print they put in an auto-renewal in.
I tried to cancel it but they said I had a choice either keep 2nd order or face a $125 dollar cancellation fee, So I accepted the second order and attempted to stop the 3rd order. But they would not let me. They said I could not cancel the order until the 2nd order shipped. I asked to talk to a supervisor and was told no the customer service representative who was ignorant, rude and condescending. the worst part was I missed the 14 day no questioned asked policy by 1 day.

Unhappy customer
reference order #[protected]

My older sister made an account using my email address and I keep getting emails and notices. I have no intention to additionally improve my health by using this website, and I think I am a bit too young to be on a diet for my benefit.
So I would like to delete the account. But I can't seem to find a way to do so. Is it impossible to delete an account? If not, please teach me how.
I have tried searching the internet and maybe it is because of my limited technology skills (I almost failed at school), but anyways I haven't found a way.
Please let me know if there is a way to delete it. Thank you for reading my complaint!

Does this system help everyone or are those people special?
I follow all the instructions, I eat only what I have to, I work out every day and drink a lot, but it brings no result and I can't lose my weight. Two weeks ago I was 95 kg, today I'm 93 kg. What do I do wrong?
Does it mean I can get my money back because your system was not efficient in my case? I don't want to use this anymore.

I signed up for their basic food program, off to the side in small font they have an auto renewal which apparently is added on without your knowledge. If you dont call them after your first order they will continue to send you food and there is no hope of getting your money back. They are very slick in how they pass this on to the consumer and going back on their website I see no way to not sign up for the renewal in the first place. After you sign up you will not get an order confirmation by email and the packing slip in the first order will list the food only and be blank in regards to terms and conditions of the sale. This comes in handy later on if your trying to dispute the charges and they know that thus thats why they dont send it. Both orders came in infested with ants to which Nutrisystem had no intention of addressing. I called several times asking for a manger to which each time they refused my request. They claim that their management gives orders thru email only to their staff. Insane. In any case its a pure scam and a 5 min google search will tell you this happens often and daily.

I signed up for Nutrisystem. Somewhere in the fine print they put in an auto-renewal in.
I tried to cancel it but they said I had a choice either keep 2nd order or face a $125 dollar cancellation fee. There is no way it costs them 125 dollars to cancel my order. Even if they shipped it and I shipped it back it still would not cost 125 dollars. It's just one of Nutrisystem's "I got you's".
So I accepted the second order and attempted to stop the 3rd order. But they would not let me. They said I could not cancel the order until the 2nd order shipped.
I am currently waiting to be able to cancel but I believe they are going to charge me again. I don't know how to get my credit card info away from these people.
They won't allow me to cancel. How could you trust a product to help you lose weight when you can't trust them with your credit card information?

I have been an on again off again customer for years. Their food has been getting worse and worse over the years. This year I called to cancel as I always do after being put on an hour hold I was finally connected to a very hostile service representative who did not let me just cancel. Instead, he kept telling me to just let postpone my order. Total pressure and very uncomfortable conversation that seemed to stretch on for an hour. He would not let me hang up without agreeing to a postponement of product. This company is desperate. I am a senior and a disabled vet, I felt very pressured. After much time I just caved and hung up. Three months later a shipment showed up at my door I couldn't believe I couldn't just call to cancel. I wasn't good enough for money hungry, over pressuring Nutrisystem. They won't take their stuff back and now I can't pay for my medications for the month. Now they want me to pay $19.95 to return the dry portions. WHAT A SHAM! Don't buy from this company they will hold you to the fire if you try to discontinue. On top of everything I had two insufficient bank charges because they took money out of my account that was allocated for other purchases. I am out $19.95, plus $70.00. Not a lot to most but allot to someone on a fixed income. SHAM! Now I have to make the return, waste of my time on top of all the calls I had to make to them and my bank, now travel time to Fed EX!

I just got my frozen food delivery and so much food is defrosted and I don't think it is safe to eat. The ice cream has completely melted inside the wrapping and the meals are partially defrosted. There was no dry ice left inside the bag, inside the container. This is not the first time it has happened. Previously the ice cream was also melted and some defrosting. Never before was there NO dry ice left when it was delivered. Today is 8/7/2017 at 3:06 pm. I am not sure what to request. I have my unfrozen food delivery and some food from the previous delivery. If you have had similar issues with frozen food partially defrosted, do you recommend eating it or returning the order? Thank you for your attention to this issue.

Thank you for your concern, prompt, and courteous response & action provided in the replacement and new shipment of my damaged frozen goods order of July 1, 2017. The fresh delivery was packed very well and had dry ice included in the carton.
All items were frozen completely and no problems existed with this delivery. As angry as I was when this happened, I am now extremely happy from the service I received, and your expeditious handling of this situation to fix the problem.
I will not hesitate to inform you of any adverse experiences. But in all fairness, I will also let you know of my approval/acceptance when an issue is resolved to my satisfaction, as is the case at this time.

My wife and I both were on Nutrisystem starting in January, 2017. A couple of times, we each received outdated product. The last straw was when my wife received a lunch container (dry) of mac & cheese that had a small WORM in it. She called for a refund for the shipment, but was only refunded for a few containers of mac & cheese. The website and ads promise a money-back guarantee if not satisfied. They don't tell you it's a PARTIAL guarantee. Because of the way my wife was treated and the fact that they did not keep their advertised promise, I have also canceled my plan. Now they have just lost over $650/month in business because of their poor quality control and lousy customer service.in fact, there is no option to cancel in their phone tree, so you have to select the "Weight Loss Counselor" option to speak to someone about canceling. There is also no online option to cancel, and no online option to remove your credit card information. You can only add new cards! Be aware the refund policy only applies to the first two weeks for your first order only!

Money Back Guarantee

If you're not satisfied with your first order, call [protected] within the first 14 days and send the remaining food back for a full refund, less shipping. Good on new 4-week plans, first order only. Limit one per customer.

Return Policy

If, within thirty days of receipt of your package, there is any reason you wish to return any unopened Nutrisystem® non-frozen food item, Nutrisystem will give you a refund (less return shipping), no questions asked, that’s how confident Nutrisystem is that you’ll love the food. Frozen food items are not returnable. Frozen foods are not refundable except under the Money Back Guarantee policy.

Reference Order #: [protected]

The minute I commend Nutrisystem and share with friends and family how impressed I am for the company having things on the ball, there is a royal screw-up.

I received the frozen portion of my order on Saturday, July 1, 2017. One of the first things I noticed is all ice cream items were in a liquid state... and warm! Appalled, and almost simultaneously, I realized there was no dry ice block in the carton. Only the piece of cardboard and the empty plastic bag was in the lid…where ice should have been. Needless to say, I was highly displeased and irritated with this discovery, and did not know what else to expect to find in that box. Every single item in that shipment was affected, either completely or partially thawed/melted. The sundae cup was on its side, top ajar, and chocolate had run out, down, and all over certain items. I am very disappointed with this occurrence and lack of efficiency and attentiveness in packing. I certainly realize accidents and mistakes do/may/will happen from time to time. However, this is a key element missing from the most important, critical process for distribution and delivery. Extreme care should be taken at every measure to ensure food is handled, stored, shipped properly. Thank God this delivery was made over the weekend, and I was around to tend to this mess quickly. At this point, the food poisoning stage comes into play. I must say after this experience, I honestly was ready and seriously considered removing myself from this program entirely.

I am requesting Nutrisystem provide reimbursement and/or a discount for this egregious oversight. I do hope no adversity will be encountered over this claim, and I will not have to seek further counsel for resolve.

Thank you for your assistance.

Having enrolled an auto ship package, I called back to the original rep (Kim) to request Ala Carte. I was rudely put on an indefinite hold. Today I called to cancel auto ship, and was immediately helped by Delores.
NutriSystem food ranges from tasty to awful. One third is tasty, one third is like army MREs, and one third is like cardboard. Microwave preparation convenience is good.

I have been an off and on customer with Nutrisystem for over one year. The customer service over the past couple months has been absolutely horrible and for this reason, they will no longer receive my business. They have an area to list a coupon code when you check out on their site. I put it my coupon code and I received a "check mark" and a note that my coupon has been accepted and my account updated. However, no update was shown. When I called customer service, they were harsh, rude and unkind. (The person I spoke to claimed her name was "Mecca"). She said that they don't accept codes. When I asked why the system acknowledged my code, she responded by saying, "it acknowledged receiving the code, but the code won't be applied!". I told her that was bad business and misleading. I told her I didn't appreciate her harsh attitude and she responded by saying "I am harsh because you need to understand how we work and do business." They just lost a customer and lost future referrals. Beware of Nutrisystem's false claims!

I ordered "Lean 13" with a money back guarantee the end of January. The shelf food arrived early February and it caused severe stomach distress, heartburn and upper gastrointestinal pain so I called on February 10 to cancel. The counselor comvimced me to wait until the frozen food arrived, which it did the next day. I tried it for 4 or 5 days but just could not eat it, so called to return products. They told me they would mail a shipping label, which took several days to arrive.

I put the product, Malone with a written explanation for the return in the box and shipped it back using the fed ex label they sent me. I was instructed to refu. Only the dry food, not frozen. I called Feb. 24 th and a customer service agent told me they had received the product and to allow 14 business days for a refund. I called March 9th and a customer service agent told me he didn't see why it hadn't been refunded and said he would send an "email" to refunds and ask that they expedite it. He told me to look for a refund on my credit card about the middle of the following week (March 15). On March 28th I contacted Nutrisystem again via chat. The agent said he couldn't see refund status and said he'd notate my account and he told me to call back today.
I called today, March 20th and spoke to Levi in customer service who now tells me Nutrisystem has no record of receiving my order. He told me it was my responsibility to contact Fed ex and check the tracking because it had "been too long" and he could no longer track the package. I was furious. I have absolutely no tracking information because they originated the return label. He gave me an RMA #, and when I called Fed ex, they could not locate any such number and were unable to provide me with any information.

What kind of a scam is this company running?
Linda Calhoon

you should be advised that your response about my complaint is unacceptable... I have already sent a complaint to the PA Arrorney general. My next round of complains is to my two senators, one congressman and the federal trade commission will include my photograph with my disability. That is because I actually gained weight using your product and you took advantage of my as a disabled senior citizen with your deceptive guarantee and weight loss claims
by the way I forgot to mention the AARP and the VFW of which I am a member. Enjoy my contribution to your fraud as I guarantee I will keep you so busy responding to each and every agency and I will generate so much negative publicity for your firm that you will which you settled earlier.
PS did I mention small claims court. Not likely to get a recovery there but a judgment against your firm will be sufficient.
as you can tell I am quite angry with for so called program but I have unlimited time to pursue this matter

I tried to cancel via phone but was left on hold for 45 & 50 minutes. Went to the website to cancel and no option. They pick up the phone in 30 seconds to sign up but not to cancel. Ended up doing a chat online and informed the agent to cancel. Round and round and I finally said that I consider Nutrisystem as being notified. Next month here comes another order. After another 50 minutes finally get someone and advised that the charge would be disputed and they finally sent a cancellation verification. I had recommended Nutrisystem to three friends and now I will let them know what a pain to cancel. It really makes no sense in todays world to make it so hard to cancel and piss off customers.

I ordered one of the NutriSystem food plans. I tried the food and was less than satisfied. So according to the NutriSystem policy, I can return the food and receive a refund less the shipping to send it back. I returned the food. I am still awaiting my refund. It has been 2 months. This company promises a refund if not satisfied. I have already called about this once and was promised it would be taken care of. It has not been handled. I was told to call again. Very unsatisfied consumer!

I checked "auto-delivery" on their website on my initial order which costs me over $350.00. No where that I can find does "auto-delivery" mean "auto-purchase". I did want the food auto delivered to my home. Thought that was what the phrase meant. I was definitely wrong. When my 2nd months order appeared and I knew I hadn't authorized them to charge me again, I called to complain. Found out their "auto-delivery" means they can continue to charge me. I asked that they refund my money and take back their box of food. Was then told that would cost me $99.00 plus the expense of sending the food back plus the 2 week delay once they had the box of food of refunding the rest of my money back into my account. The a-hole on the "customer care line" (what a joke) was rude and used the "terms and conditions" like a sword. I was told ALL that information was in the "terms and conditions" section and I should have read it. Do you know why that info is not out on the main website. Because no one would purchase their products, they hide it inside another page and use deceptive phrases like "auto-delivery". Steer clear of this company ladies and gentlemen, they are not concerned with your well being, but their wallets.

I just started with Nutrisystems (on 05/55/2016). After 2 weeks, I lost 16 pounds. My wife passed away on 06/02 and I knew I had to delay my diet plan. I called Nutrisytems yesterday and asked to have my account canceled. The customer service rep. told me the orders were automatic and I had to complete 2 orders before I could cancel. I lost my temper and yelled at him. I told him I see not see or sign for auto refills. At the end, he "allowed" me to cancel but charged me a $90 fee for cancellation. P.S. I did not mention my wife's passing nor did he seem interested in why I wanted to cancel.