Ocwen
Reviews and Complaints

I have been trying to modify my loan for a year. I hired a lawyer and Ocwen claims they have no information on my lawyer! We went them all of the paperwork needed. Then in January they told my lawyer that we were approved. Then they said no that because of streamlining we had to start it all over again! Finally over a year later they have the paperwork with no answer! Ocwen took over a year to get the paperwork straight? They r charging me outrageous fees? They also had the placed insurance on me which raised my mortgage! This all started when they offered the repayment plan with a big down payment then I said that I needed 1 extra day for my payroll to go in to make the payment! Ocwen refused then sent me a letter after that stating they would take the payment a day later but it was after that date that they sent me the letter. Ocwen does not want to help the homeowners they want to take your home! They r scamming you and need to be made accountable! I'm going to report them to the FTC next! They need to be shut down and put in jail for fraud!

So we have been trying for 6 or 7 months to get a loan modification due to our income change since im not longer able to work.. they are claiming our insurance rate is high .. but they have us jumping through hoops in order to get this claiming the photos of documents werent legible several times, claiming i make 1000.00 a month social security ( i dont make squat i dont qualify for anything), claiming different reasons .. then tried to put us on a 1000.00 repayment plan a month knowing we have trouble with our current amount.. they seriously need to just help their customers and stop playing around ..

I've had nothing but issues with this company. I've been on a forbearance plan initiated on late 2017. The forbearance was the best way for me to get back on track with the payments. Due to hurricane Irma, my area was declared a Federal disaster area. The forbearance plan delayed payments from October-December. Beginning January 2018 -July 2018, payments would increase to include the regular monthly payments and the 3 months delayed payments (October-December) which were spread 6 six months. Overall this would give us the opportunity to become current by July 2018 and return to our prior regular monthly mortgage payments. I was so excited when July came. I call customer service to check what the payment was. I wanted to check simply because we were on the forbearance plan for six long months. These people had the audacity to say we were 91 days behind on payments. As u can imagine this began my litany of calls to customer service. 

It appears despite the fact that there was a forbearance plan active, a trial modification was initiated by Ocwen.  A modification that I never applied for, agreed to or signed documents for. All the money I sent was credited to the modification. Let's keep in mind the amount of the so called modification that never agreed to was at least $700 less than the funds I sent. So I ask you, where is this extra money? Is a savings account started for me on Ocwen behalf?
Out of overwhelming disappointment I Istopped dealing with the customer service representatives . It appeared to me their left hand didn't know what the right was doing. Every rep spoken with had a different story. My so called relationship manager was never available. Routing me to some overseas person. I was able to contact an ombudsman for Ocwen. He instructed not to keep any more appointment with the relationship manager.
He reviewed by account and verified the modification was a solicitation. However he refused to send me an email of our conversation. He verified I was correct but Asian would not send me an email confirming this. He stated upon review, the funds would be credited properly to my account to reflect a positive standing but for the third time he could not send me an email to confirm his statements to me.

As of today, Im basically in a state of limbo. Sending payments that I have no clue when or if they will reflect on my account.

Signed 

Beyond Frustrated

I posted two complaints on the BBB website and was asked by OCWEN to call their ombudsman. I called the ombudsman and she had no idea why I was calling.

There was nothing in my file about this complaint, the previous BBB complaint or all the complaints I made to various supervisors. She kept putting me on hold to look things up because obviously nothing was written down. This is the costumer service you get with OCWEN. And when I told her, her company should identify themselves first before asking a home owner to do so, she said thats the way it works.

So, you get a call from something that sounds like a call center from a foreign country and they won't say who they are until you tell them first.

Which people obviously don't want to do because you are not supposed to identify yourself to someone who may be running a scam. Run from this company if your mortgage company sells your mortgage to them (that's how I got unlucky) and if you are just searching for a new company, do not choose OCWEN.

Well, I am a soldier currently serving active duty overseas. I got an email today saying my credit score dropped from excellent to poor, thinking it was a scam I still felt I should look into it. I found out, Owen has reported late payments for nearly two years and this is the first I have caught it. My credit score is down 167 pts. I have proof that I have never had a late payment since they purchased my loan from USAA. I fact I have never paid late! I'm baffled and sickened by the discovery. Please help? How do I move forward? I spend a lot of my time in the field training and traveling for the Military. This has me feeling pretty overwhelmed.

Ocwen commuted securities fraud on our property in riverbank California, only to receive a full reconvene but Ocwen sold the house from under nth us with a fraudulent grant deed
2012-2016 were are the regulators Ocwen plays many roles
bank, services, owner of asset purchase agreement for both loans
credit reporters all fraud Ocwen uses Orion financial group to create falsie documents in the state of Texas, also has join in with investor's of properties they claim to invested in domestic stock to help ocean steal properties, as ocean states no affiliation with parity's they own assets with.

Since Oct 20 I had change my insurance company being that ocwen never informed me of an increase of mortgage ! To the tune of over $ 80 dollars . This has been going on since Oct . 20 2017. Also my insurance was increased by : $ 1100, from 1100 to 2111! that's the thanks I get for 12 years of being with the same company !

I maid all the paper work needed to rectify the matter the excuses were just insulting they thought they were specking to a child. As they put me on hold to answer one question after another I know they didn't know they were talking about !

I just want to continue paying my mortgage with the new amount I did my calculations and it was $ 350.10 please apply correctly .my name is : Osvaldo Blas
4401 brigdewood Rd
Midlothian va
23112
[protected] / [protected]@gmail.com

I closed on my house on July 10, 2017. Today is September 30, 2017 and I do not have my escrow refund yet.
I have contacted OCWEN and all I get is the "standard" excuses and canned apologies that are so empty is sickening. The contact "via e-mail", Margaret, has a phone number and extension that she never answers. She offered her phone number to "call anytime"; I said: You do not answer that phone. Response: I never answer, but you can leave a message and I will respond within 48 hours. I personally do not think that 48 hours is acceptable.
Anyway, October 10th will be 3 months and the best Margaret can do is blame the post office. Also, OCWEN can only write check every 30 days, so since I do not have the check "supposedly" sent on September 8th, the next action can only be taken October 7th and they are off the hook for yet another 30 days. How can this be acceptable to anyone.
Have you tried to find OCWEN's corporate address? It's so hidden that I can not tell where the company officers are. I wanted to write to the CEO, Margaret would not give me the information and I can not find it anywhere. If an office of OCWEN read this, please contact me yourself, not another Margaret, it's waste of time.

Loan # [protected]
July 31, 2017 - Our title company, Ekko paid off our mortgage. The next day my wife, (who is authorized on the Ocwen account) called Ocwen to update them with our forwarding address. The lady took all the information down and said the two checks ($1, 707.65 & $207.62) which represent the balance of our escrow account & an overpayment by Ekko respectively, would take 30 days to process. We left it at that assuming that in good faith, Ocwen would mail us the checks. End of August came around and there were no checks in the mail.
Sept. 11, 2017 - My wife called in the evening and she was told that the checks were cut but they had no forwarding address, so they were never mailed. In fact, the envelope was there but with no address. She was told, that it was never mailed because she was not authorized to make any changes on the account!
Sept. 12, 2017, 8:30 a.m. - I personally called to find out what was going on. I was given another story. He (rep from a call center in India) said the checks were mailed, but could not give me a date nor an address they were mailed to. I told him that if they mailed it to the old address, it should have been forwarded as all our mail was already being forwarded to our new home. The rep said that since the checks were already mailed, Ocwen would need to issue a stop payment on the checks and it would take a couple more days to cut new checks. At this point, what choice did I have but to wait!
In the meantime, my wife filled up a customer review on the Ocwen site, giving them a "thumbs down." That evening we received a call from a gentleman named "Mohammed, " he said he was with customer service and saw the review my wife gave them. How could he help? It was all talk and no action.
Sept. 19, 2017 - We received a priority envelope in the mail thinking it was the checks. Upon opening the envelope, all that was inside was the "Notification of Payoff." That our loan was PAID IN FULL. No checks inside.
Sept. 21, 2017 - I decided to call for another follow up. Whoever answered the call, gave me the same run around. She said the check for $207.62 was mailed out on Sept. 13, 2017 and when I questioned her on the other check for $1, 707.65, she said that there was no record of that check being cut and mailed. At this point I was getting somewhat frustrated so she transferred me to customer service and I spoke to a woman named Britney with ID#103141. Britney gave me the same run around, she put me on hold for a minute or two, came back on and said that the larger amount check was not cut because "it was still being held, pending review that the original checks they claimed were mailed out had not been cashed."

With all these being said, I thought they issued a stop payment and now they still want to make sure the checks were not cashed. They are obviously stalling, for whatever reason/s, I have no clue.

At this point I could not help myself becoming quite irate! I asked for a direct number to the escrow department and she said there was no direct number. I even suggested flying down to their office in West Palm Beach, Florida to get my checks. She gave herself away by saying there is "NO ONE AT THAT OFFICE." (Must be a shell office!)

Because of my persistence to get a straight answer, Britney was becoming agitated. Then she said, the only thing she could do was to try to get an answer from the escrow department, and that it would take another 3 to 5 days to get an answer! She took my number to get back to me. Not counting weekends, five days will be next Thursday, Sept. 28. I will hold unto my patience and see what happens.

NOTE OF WARNING: I was advised by a real estate broker in Pittsburgh, PA, Ocwen has been in trouble with the state for unscrupulous business practices.

I will send my complaint to the Better Business Bureau and the Attorney General of the State of Virginia.

Salvador Hasbun loan #[protected]
For too many years I tried to speak with someone who can make descitions regarding too many problems on this loan please I need to get in contact with someone who truly has experience and the power to make decitions
Please call any time 7 days a week and 24 hours.
ok the problem is that you are charge me like $80000.00 more that that it is and on this error are too many people and banks involucrate so that why I need to met some one in person or by phone to show all my papers work.
Salvador [protected]
email:[protected]@gmail.com

My payment for the month of July was $1388.10. I received assistance from an Organization in the amount of $800.00. They sent the $800 check along with my two money orders that I purchased totaling $588.10 along with a letter stating to apply the $800 check to Delores Lane account in one envelope. Ocwen received the envelope and posted the two money orders totaling $588.10 to my account and did not post the $800. They sent it back to the organization stating that they didn't know what account to apply the check to when the letter plainly stated it also the money orders were in the same envelope and the money orders were applied. Now Ocwen is refusing to accept any payment unless it is up to date. This is totally not fair. Please help me to resolve this matter.

We went thru a four month process beginning December of 2016 trying to get a loan modification. Our current interest rate is 7.25%, we owe more than our house is worth due to the decline in the housing market. Therefore we cannot refinance either. Ocwen had us jumping thru hoops trying to get all the paper work in. Our advisor was useless, her basic knowledge was minimal and often gave us bad advice. When she called for scheduled appointments she was unprepared and wasted our time. We incurred expenses from our accountant due to large amounts of paper work constantly requested. They had difficulty understanding basic accounting. In the end we were denied supposedly because our package wasn't compkete by the end of 2017. Why didn't Ocwen tell me that on January? Doesn't make sense to continue and incur additional expenses if they have no intention of modifying our loan. It was a very frustrating experience. I was even told to stop making payments, what so I ruin my credit?

Chase and ocwen stole our house of 25 years by dual tracking and falsifying documents to cover up there criminal intent ocwen was never reordered as our servicer, but claims to have modify our loan from chase, had both loans for our modification ocwen claims to have only one with there modification, we were current with our loan when ocwen and chase let a straw company moad llc from san diego steal our home in a unlawful detainer court criminal fraud,

I fired my last lawyer for negotiating with me instead of Ocwen. And was self representing. Motion for summary judgement was upheld by theJudge ignored all my arguments.

I never received a notice of the decision via email 15 days after the decision and they put up the house nor sale on 6/23-2017 with no notice to me.

I was forced to file Bankruptcy to stop the sale.

My wife and I just purchased a home about 8 months ago. We poured in alot of money, sweat and tears to update and remodel the home (it was a 1993 that had never been updated). After the updates we contacted Ocwen and I asked if it were possible to cancel my PMI now that i made the improvements. They sent me the requirements for cancelling PMI. I read through it very carefully to see if it was something I could do. On the paper work that THEY sent me, it stated that to be able to cancel PMI, I would need to get a new appraisal ($500, which i had to pay for). that shows an LTV of 75% or less. With that it said that i would also need to submit a list of upgrades and changes to the home that would show how the value of the home was increased. So, i made the assessment that with the upgrades that we did, we would hit that 75% requirement. I paid the $500, and the inspector came out. I asked him about what documentation that he needed from me and he said "you know what, i simply need a ball park of some of the upgrades that i can send to the lender to show an increase of value". I asked him how important that info was, and he said " its not a big deal, the loan company (ocwen) will simply go off of my valuation of the home for the LTV". so i simply gave him a ball park figure on a spread sheet and he said thats all he needed.
A couple of weeks pass and i get a reply from Ocwen that i was declined on my request to drop PMI. I looked at the appraisal report and with it and my loan amount, I was at 74% LTV. So i called in to the company to let them know that there must have been a mistake, and they said they would review it.
(i left out the part that I first had to speak with someone over seas, and they started blaming Fannie Mae that it was declined and it was out of their hands, even though they didn't understand why it was cancelled either).
I get another response via mail from Ocwen, this is where it gets my blood boiling. With out my knowledge from the beginning, they state that the costs of the upgrades is what determined the value of the home. So now, they have their OWN calcuation of LTV, that was NOT disclosed to me before i paid for the appraisor. This "Calculation" put me at 76% LTV.
I called up letting them know that i find it un ethical to request one thing, have someone pay money for it, and then change the rules after the fact. Had i been aware of their special calulator in the first place, and I was denied, I would be okay with that. BUT... neither me nor the appraisor knew of this. They said the would review it again, called back a day later and said, nope, still not approve.
The biggest issue that i have, is that I did everything right by THEIR original rules (which i still have copys of and "Jenna" their agent even agreed that it didn't disclose all the information) and they still denied me. I feel that the Law would side with me on that and that Ocwen doesn't think that i would take it to that level. I am not looking for a freebe, or leniency, i am just looking for Ocwen to be ethical here and stand behind the agreement that I agreed to on the original paper work. This isn't a "grey" area issue, it is writen out in black and white, and they still denied my claim, and I have hard copies to back that up.
At this point I am out $500 and am still paying money to a company that i feel is un-ethical and will be looking to move my loan as soon as rates will allow.
$500 may seem small to most people, but to me its huge. And the money isn't my biggest issue, its the Principal of it.

When GMAC filed for bankruptcy my loan was sold to Ocwen. The previous year I was battling with GMAC because they neglected to setup my impound even though the documents said they did.
So this is where the fun starts? Because of the escrow screw up by GMAC, they left me with a massive escrow shortage of $15, 770.00! After Ocwen took over my loan they demanded payment of the escrow shortage. I told them I didn't have the money and frankly wasn't my mistake. After going back and forth in did the honorable thing and agreed to pay the escrow shortage back. We agreed on an extra payment of $376.33/mo until that $15 770.00 is paid in full. This started in May 2012. Fast forward to now April 2017, I've paid them over $18, 440.00 (49 payments x 376.33). I immediately asked for the difference back and my escrow payment to be lowered to the current amount due (current property taxes x 2 plus insurance) and they said no. Ocwen is a complete fraud and what they're doing is criminal. I've had enough with theseach criminals. Paying $1483/mo for escrow when it should be $1170 is downright criminal. They should be sued for abuse and fraud!

I'm Brandy Perkins loan number [protected]. I've lost so much during the recent flood in August 2016. I need additional funds so that my contractors can finish the job. I am overwhelmed being that I am a single mother of 4 and I work from home I'm asking can u please help me with speeding up the process. Thanks in advance Brandy Perkins [protected]

I owned a house that was foreclosed on due to the real estate bubble. I had an 80/20 mortgage, the second being sold to OCWEN. When the house was foreclosed on, I received paperwork explaining that I am no longer responsible for the mortgage and the house went to auction, was sold and there is now people living in the house. This has been since 2012, and OCWEN is still showing that I owe them my mortgage and refuse to remove it from my credit reports stating that I still owe them the money. They say they never received any notification otherwise. Yet the house was cleared to be sold and was. How could they get title to sell the house if there was still a lien on it?
I need help getting this taken care of and don't know where to turn. Every time I call, I just get some guy reading from a manuscript and won't help me.
What can I do?

Altisourereal estate valuation services appraisal my home on 9/2015 suggest price:
Anticipated sale price 500 thousand and suggested list price 550 thousand.
My complaint is how did my property increase 215 thousand plus in 12 months my rationship manager (Mr saurabha d. Ramesh told me that my house was appraisal in nov 2016 an it was increased that's way my principal and interest increased because of the value of the house this is not truth if so why am I treated differently no houses around me cost 730 thousand the shelby county figures are not that much

We were buying a home from elvira m.werly who kept taking our $ and stalling on finalizing the deal claiming Ocwen and IRS was holding her up
In November she tells me ocwen is forclosing but she will let us assume the loan if we pay three thousand.yesterday a collected claiming that he was from Ocwen came to our home and asulted us physically demanding we leave without packing right then.we sent him packing.and now are in fear for our family's life.we have three years of reseats plus for the well entire bathroom and kitchen replaced.fire damage repair wiring windows dump runs ect the place had vandels squatting in it.this is crazy.I've tryed to talk to Ocwen and its imposable to get ahold off anyone.someone please help tell me what to do to stop this haresment
We have not been served any papers At all.