Old Navy
Reviews and Complaints

Your store in Wynnewood, PA, is very convenient to me, however, it is a mess. As you walk into the store, everything looks fine, but as you go farther back, it is completely messy with clothes tossed around, boxes in the aisle to be unpacked. While waiting in the check out line, the items are all mixed together and a complete mess. This store wasn't always this way, and I would very much like to shop there again, but it's too difficult to find anything in the tumbles of mess.

This store is ridiculous. My daughter works there and she is a bigger person. (size 3x) This company is not plus size friendly at all! They provide shirts to the employees but only go up to 2x. They give their employees discounts but you can only use it in the store. Well there is NO plus size section in the store that she works at or anywhere near us for that matter. In this day and and age they should be having sizes of all ranges and supporting every body type!

According to the radio, your stores were to offer $2 t shirts today only (Sun 6/30/19). I've never shopped at Old Navy, but I decided to give it a try. I was there at 11am (when the store opened) & was sent to the area where the t shirts were at. The ONLY things offered were baby & small womens t shirts w/ your logo on them. Now I didn't have high expectations for a huge selection, but expected at least some mens shirts. Even for the baby & womens shirts that were available there were only a few to select from. Most of the shelf area was vacant. When I asked a clerk, she said the sale has been going on since April. She then tried to get me to buy from the more expensive shirt area. For my first experience in your store, I resent this bait & switch move. I'll be filing a formal complaint w/ the Utah state attorney general's consumer affairs fraud unit. This is nothing more than out right consumer fraud!

I was checking out at Old Navy and the woman checking me out convinced me to get an Old Navy card. She said it would cut my bill in half. It did not and it wasn't even close. I asked her specifically if I could pay it off with another credit card and she said yes and that I could also go to the store and pay it off.

I received my bill in the mail and called to make a payment. I was told that you cannot pay it off with a credit card. Also, on the bill, it says "we are currently not accepting payments in our stores"

I was lied to three times while checking out. Old Navy is not somewhere I will be shopping again. Frustrating.

I had to drive twenty miles to take a pair of women khaki pants back to the Old Navy in Gainesville FL (store 05750) because the cashier left the sensor on my pants and the only thing I received was a very weak "I m sorry" and there's nothing they could do about it. I need to be compensated for my gas and time returning to this store. I will NEVER shop Old Navy again.

I was shopping at an Old Navy store and decided to use the fitting room. In the fitting room are these large hooks for hanging clothes. One of these hooks is directly over the bench in the fitting room. I placed the items I wanted to try on the bench and as soon as I raised my head up, the right side of my forehead hit the metal hook/bar.
The pain felt like a migraine headache.
I complained to the manager and then called the 1800 customer service.
Days later they followed up with me, wanting to see how I was and how do I want to settle this.
I told them I have a credit card with then with about $1500 they could settle that.
They reach back out to settle for $100 for all the pain and suffering plus I am still getting headache on and off.
I told the representative I will be going to the doctor to get it checked out and they can pay back the health insurance the cost of my visit since I got injured in their store. I am sure it will be more than $100.
I am so disappointed in this store to think $100 is enough for ones pain and suffering.
This was my favorite clothing store, I dont think it will be in the future.

I have purchased 4 pairs of men's jeans 2 pairs 2 different times in the last 6 months. They are the Loose built in flex size 38 x 34. All 4 pairs have came apart in on both inside of the back pockets, I had to iron patches on all 4 pairs.. I never complained in the past and My husband has worn this brand for the last 10 or so years, but this ridiculous.. I was wondering is you have other complaints from other customer's?
I don't have the receipts, but I can seen you photos of the rips covered by the patches. I would like a refund or return for new jean's.
Judy Horton
173 Rustic way Shreveport la 71106 318-
688-6772 [protected]@aol.com

This is really not a complaint just wanting to know why Old Navy does not sell anymore of the 3/4 fleece jackets in all the colors they us to. They had them for men and women. Always ran sales on them too. Loved those fleece 3/4 jackets some people may call them hoodies with out a hoodie on them. I really wish Old Navy would bring them back.

Thank you.
Stephanie S... Georgetown DE

Placed an order online. Old Navy website duplicated the order. As soon as I realized their mistake, within 1 minuute, I called to cancel one of the orders. 24 hours later I get emails with shipment information on both orders. Called customer service again and got a "so what, tough [censored]" attitude. Will never order from Old Navy again. Website is broken, customer service is a joke. In the website they have instructions on what to do if you need to cancel an order, dont believe it, they won't/can't cancel an order. It's lies.

I am writing to express my upset over a recent incident at the Old Navy store in Niskayuna, NY. I went to return a pair of pants which I purchased for my daughter. The pants were damaged at the zipper. I did not have my receipt, however all of the tags were attached and intact. I did have the credit card they were purchased with, as well as the appropriate ID. The general manager was able to find evidence of the purchase, the price I paid for them and the date they were purchased on the computer. I was told that I had missed the '45 day' return deadline for Christmas purchases, and as result I could not receive the amount I had paid for them. This despite the fact that they were damaged. I tried to reason with the general manager, Greg Towe, however he was immovable and inflexible.

This was the worst customer service I have ever received. Given the fact that the pants were damaged it seems that accomodations should have been made to rectify the situation rather than digging heals in and refusing to assist. I will never set foot in Old Navy or any of it's affiliates again. Perhaps further education should be provided regarding customer service, being fair and cultivating relationships with consumers in the community.

I don't understand why your mens department Jean's never go on sale some how they all ways end up to be around $40.00 no matter what kind of sale you "say" your having. Your womens department has so many deals my wife can find 15 pair of odd sized good quality Jean's for $30 bucks so you cater to women and discriminate against men? You walk into any old navy store in Colorado it's all about womens clearance women's clothing sale. 3 section's of mens clothes and half of a store full of womens clearance. Men don't want holes in our jeans or skinny Jean's. It see.s you know this so you over charge us not cool and I do feel discriminated against. Thanks. Shane5280.[protected]@gmail.com

I am a customer at old navy in downtown brooklyn ny on fulton street, i truly belive that some of the staff member's are being treated unfairly, there are so.e emplotees that are. Not being recognized for the hard work that they are displaying, as well as helping the customer, by going above and beyond, there is alot of favoritism going on and i do not believe that is fair to the realky hard working employees, this manager name is cookie at this particular store, if some one can investigate what's really going on in this store, would be greatly appreciated, the store is loosing some great employee's, and keeping the bad one's, who really have no regard for the customers. I truly hope that this can be investigated, with change or i will no longer be a valued customer, rhat you for your time, mr. Mmc

I purchased a pair of Heeled Oxford Boots a few months ago. When I went to put them on the boots are not right. one fits the right the other just does not fit right almost as if the inner soles are both for the right foot, making it difficult to walk in the left boot. I really like Old Navy, but my last couple of purchases have been a disappointment resulting in several returns.

I wanted to make you aware of the quality of your products are not the same.

Date: 11-19-18
Daughter returned a brand new coat she purchased three weeks ago with a receipt. She was told she had to use her store credit for the return that day. She was unable to find anything she liked as she depends on stores stocking larger sizes to find a flattering fit. She left the store with a purchase she was not satisfied with so as not to forfeit her return. Honestly this policy is outrageous.

I would like a refund of 29.56 in the form of store gift card to be used at leisure.

Unfortunately today I went to purchase a few items valued at $200 total! Its not avout the money its about the customer service! I took the
Managers name Carol Hunter at the New york brooklyn Gateway Old Navy! She was very ruid to her other employees as well as disrespectful! I believe if you are a leader should present yourself as one! Her behavior not only to employees but to customers was absolutely disgusting! Old navy needs to higher better leaders! Please find someone who has the patience to deliver better customer service!

I had situation happen today that has happened this time last year while purchasing Christmas presents, card showing valid as of very recent. In order to access card, I was asked questions, then, running credit AGAIN to reissue a card that I've had for years! I did receive any mail letting me know that my card was no longer accessible. My purchases were backed off, and the $20 saved by using my card for purchases was removed and added to the $75 charges. I am frustrated and upset that this happened while in line and asked to run credit again against my credit to make this purchase happen with the $20 savings. I paid the full amount but will more than likely never shop in Old Navy again with how this transaction went down and no one savvy enough to deal with this as a long time customer and card holder.

I was in the old navy store in conestoga mall in Waterloo ontario on Sunday Nov 4 2018. I made several purchases for the friends and family event that was on. When I checked out I had noticed that some of the items were scanned wrong and that I did NOT receive my super cash. On the shelf sign it said that the items were 20 and with the discount should have been 10 but at the cash register it converts it back to the regular price and discounts it. NOWHERE on the sale sign does it say not in conjunction with other discounts etc. It only says that it will be discounted at the register. The sign about for the friends and family discount also does NOT state that it is not on sale items. I downloaded the app and it also did NOT state that. When I brought this to the attention of the supervisor Julianne. She was very rude and condescending. After arguing the fact that it is FALSE ADVERTISING she rudely sent me back to the cash to for a refund. She made me have to stand back in line for 20 frigging munutes. When I finally got to the register she would only fix 1 of the items price error and was EXTREMELY rude again with rolling her eyes and talking about me to her other employees. I do not believe she knows anything about customer service and that she needs to be reprimanded for her behaviour. I will never step foot in that old navy again and I will be telling all my friends and family as well to beware of the FALSE ADVERTISING and ignorant [censored] supervisor JULIANNE.

I went in to return several items and was treated terribly. Lucy (team leader) kept making passive aggressive comments about my returns and laughed it off. She very reluctantly accepted the returns which were all brand new with tags and had the receipt. She can take a lesson in customer service from Karsyn, her subordinate, who took wonderful care of a friend I was with.