Old Navy
Reviews and Complaints

I went to the store at 1:07pm today use my old navy credit card to purchase 3 dresses 1 pant and an earrings. Got home my earrings was missing I called the store to let them know the first person I spoke with put me on hold then a second person answered the phone told them what happened and I told them to check the cameras this Guy took at least 10 minutes then got back on the phone and told me oh the cashier put it in one of my dress so I shake all of them no earrings.

I really feel like they didn’t want to give me my earrings that I pay for so they just brushed it off worst experience ever I’ll make sure my family and friends never goes there I’m closing my account as well today. Worst experience ever considering that I don’t even really like to go to old navy.

Insane

On 3/5/ 2023, At the Antioch, CA 94531. I wanted to exchange size small sweatpants I’d bought at Concord Ca store. I wanted size XL and the hanger said XL. At the Antioch store, Looking through the swear pants sizes, the hangers said xtra small, small, medium large,and extra large-a closer look showed every pair of sweatpants was size Small. Even though hangers showed all different sizes. Old navy employees put the pants on any size hanger even though they were size small. No wonder I had the wrong size! When I went to the counter to speak with the salesperson- She said “someone put the pants on the wrong hanger” l said “there’s rows of sweatpants, every pair is size small. She never offered an apology and spoke so loud as if I was the one in the wrong. Old navy is so close to losing a customer. I’ve 7 grandkids, I can take my business elsewhere. If you can’t stock your stores better and your clerks are so disrespectful and not interested in treating customers better, or being helpful why should I spend my hard earned money there?

Store #: 03775

Cashier #3436758

I’d appreciate a response.

I went into your store to purchase a pair of pants only to be told that I could only use one coupon per visit and then that I had to buy $75.00 to use it. Wow, what a rip off.

A company that rips you off to start off, and does it again with their worthless coupons.

I will not ever step into another Old Navy store. I would rather spend my money at a store that values their customers. As for your store card, paid off and cut it up - it is worthless.

Mary Herrera

Hello.
How are you !
My name is Shai
And I just wanted to let you know there is some illegal third party behavior going with me personally with altered and edited information
Please do not accept any information about me because I have been provoked and harassed undercover by an ex who is trying to sabotage my career and finances on purpose because of past situations and he is currently still trying to ruin my life
I would like the opportunity to work but I don’t want anything happening to where store workers or higher ups are lying on me purposely to owners and higher management which is happening right now luckily with the right documentation I can prove myself
Also previous managers could be lying as well
I have 10 years of customer care experience
And I have exceptional skill
There’s been a lot of illegal activity like I said, so please watch out for anything with my name on it there’s been a lot of illegal activity going on in Orlando and I have been getting stalked heavily and harassed
Thank you 🙏🏽

12/22/2022

To Whom it May Concern:

Board of Directors, Fraud Investigations

Customer Services, Quality Improvement Unit

Old Navy, Gap Inc. and Barclays

I will try to make this brief, My identity was stolen and used to open a credit card with Old Navy‐

Navyist Rewards Credit Card.

This incident occurred on or around 9/22 and was first reported by me on 9/23. I called right away and

went thru multiple individuals to be told it was taken care of. Then just days later more orders and

more notification, again I call and talk to more individuals. Again I am told it is taken care of‐ Account

will be closed. I then get more notification and CALL AGAIN on Oct 4, again told they would take care of

it. I am told the account will be closed and labeled FRAUD. A while later I get a letter by mail stating

they are investigating and will keep me apprised. Well on December 7 I receive letter stating they are

done and BECAUSE IT IS MY PERSONAL INFORMATION – then they determined the account is valid and I

am responsible for the balance. What individual does not know the definition of Identity Theft = the

use /theft of your personal information.

I am so frustrated and disappointed in this entire incident. From customer services sending me through

at least 5 to 6 people, some whom you can barely understand (English is not there first language) to

people telling me its taken care of and not to worry. Obvious that was not true the 5 times I was told

that “Its all taken Care of”

Besides obvious clear up my credit report, clearing the balance on this account and CLOSING IT.

Here is a few suggestions for IMPROVEMENT:

1) First and foremost DO NOT ALLOW A CREDIT CARD TO BE OPENED ON‐LINE without any

validation of IDENTIFICATION and ID like drivers license/ social sec card… especially in this day

and age. WOW NO BRAINER

2) Place information on your websites, at the bottom where individuals can report a problem when

one happens.

3) Have clear process on who (what department) is responsible and what the consumer needs to

do or follow‐up with and when.

4) Make sure that all the process steps are completed by all responsible parties and send a letter to

the consumer and let them know that the issue is cleared up.

5) And if no one wants to give their name or even sign the letters, at least have the pride to sign

the letters with a Employee ID #. Example : Barclays Investigator #1234 Wow what

happened to doing such a GOOD job, you want to claim it.

Sincerely

Donna Vickers

909‐856‐9891

[protected]@yahoo.com

I order a jacket on cyber Monday. On November 30th my package arrived only it wasn't what I ordered. I notified Old Navy immediately and was sent a return label. On December 1st I sent the merchandise back to Old Navy. It is now December 22nd and still have not received a refund for the wrong merchandise that they sent to me and I returned back to them. I was told it takes 15 days after they receive the merchandise until I'll receive my refund. First of all why do I have to wait 15 days when they sent the wrong items and 2nd it's been longer then 15 days and I'm still getting the run-around about my refund. I will never order or deal with old Navy again!

I love an aged plastic blowfish as much as the next person, but the piercing, off-key, howler monkey of 'hashtag sorry not sorry' is migraine inducing. Dear God, toss her money, let her retire with dignity.

I'm returning the shoddy crap my nieces requested tomorrow. They'll do fine with Amazon GCs. I will not support a company that gives me headaches.

Who approved this crap?

The latest TV ad for Old Navy is with a "really ditsy blonde" playing the piano! I do not know who selected her for the ad, but it is truly out of context with your previous ads. Incidentally, the "greens" that she offers to the "deer is"not greens"that is asparagus", and they do not eat aparagus! I live remotely, in a wee village at the edge of a forest, and know first hand that deer do not even "like" asparagus! I am glad that the season for you ad is almost over, and we can enjoy the 2023 ads! I love your products, and will continue to purcase same!
Sincerely, Gina Stewart Riondel, B.C. Canada

Online support is not helpful. Not all but some tell lies. The 30 return policy was not inforce maybe my be on me but I was told not to pay a bill and it would be placed in dispute, only to find out there was know dispute department. I'm so sorry I ever opened a card with Old Navy! I was told no call were record of me calling in with to get my items returned in a timely manner.

I walked into the Old Navy in 42nd Times Square. I asked for help, but one of the employees, Luis Ortiz was the employee's name, was helping me, but he was extremely rude to me and my family members. I heard him say offensive language to other co-workers in the environment.

I believe that there should be a work place for safe and ethical services. Luis was the opposite of that, he treated me and his fellow co-workers rudely. There should be a warning or consequence to prevent this from happening in the future.

It's just that your ad is so stupid! Blablabla? What is that? Then "sorry not sorry"... really?

Then the woman tries to feed the reindeer asparagus? Why would anyone shop in your store after watching that? It's repulsive!

Shame on you and your ad company.

This ad has been on during the whole Thanksgiving season. And like I said before, its petty and repulsive!

I really don't know what else to say.

What more do you want?

Sheeeeeesh!

When you switched to Barclay's, Barclay's picked up my old name and created a credit card in that name. This is a name that was legally changed in January of 2015. I applied for my FIRST credit card with old navy in 2018.

Of course when I received the new credit card from Old Navy in 2022, and it was in a name that did not exist since 2015, I assumed it was an advertising account.

I know I am stupid for not believing that Old Navy/ Barclay's could make a mistake as monumental as that, however I have learned my lesson.

When I figured it out, I called your lovely people in India or Pakistan to ask them about fixing this problem, they told me that I needed to get 5 to 6 forms of identification and send them to Barclay's. Since I did not make the error, I told them they needed to fix it.

They refuse without all of the forms of identification. So, in July of 2022, I asked them to send me a new credit card so that could pay my bill online, because I pay all of my bills online, and they chose not to do that, my bill is past due. I have called repeatedly to discuss this issue and can never get through. In addition, through this comedy of errors they have reported me as late for the last two months.

On August 31, 2022 I went online to place an order, I noticed my login information was not acting correctly, it was making me log in as if I was new to this, I created a new login using the same information [protected]@yahoo.com. When I finally got in everything was gone, my rewards which was $130.00 and my order history was completed wiped out. I called that day, after being switched from Barclay and Old Navy customer service they finally opened up a case, case #: RI0087434, on 9/7/2022 I received a letter from Barclay that stated for total rewards accumulation & redemption information I need to contact Navyist Rewards at [protected] which I did. The customer service representative was able to pull up an order number that was placed on August 7, 2022, order #: 1VRQR5C in the amount of $166.50 shipping to 4223 Morgate Lane, Portsmouth, VA. I do not know who this person is as I live in Connecticut.

Since this happened, I become so disgusted with everything I closed my Barclay account because no one was doing anything for me. I’ve spent a lot of money and accumulated a lot of points and then this happens to me and no one seems to understand me or want to help me. When I first called on August 31, 2022, they told me it can take up to 90 days for any answers and til this day I have not heard from one Old Nay representative. Can someone please look into this.

I can be reached at 203.212.2578

I placed a purchase at old navy and accidentally used my old card. When the purchase didn't go through I switched cards using my discover card. Shortly after I got a notification that the purchase didn't go through and to call customer service. I was then cycled through what seems like five offshore service centers only to be told they would have to transfer me. I was told to call the old navy number even as I was calling the old navy number and was unable to get my purchaseorder resolved. When I asked how can I file a complaint I was given wrong. What a debacle.

I am a constant Old Navy shopper. I have had many of wonderful experiences at your stores all around my state, but I have sadly decided I can no longer return in stores due to the unaccepted treatment I have had to deal with by a singular worker. I live near Bellingham MA and love the Charles Riverbank Plaza. I have dealt with many issues with one of their workers and I cannot be silent about it anymore. This worker has been incredibly rude and disrespectful to me and others I am shopping with. She has rolled her eyes at us, made fun of my purchases, criticized my appearance, and upright refused to help me. Every person I associate myself with, have agreed we will not go back unless this certain worker is sent to a farther location, or down right fired. The worst time is by far when she left me crying at the register and told me to leave very distrustfully. She looked at my purchases and said, "I looked too poor to be affording this." I was practically speechless. But when I went to speak, she said "If I open my mouth again, she will just have to kill herself." As a person who has dealt with mental health issues. I told her to please not use language like that. But she just laughed in my face and called me overly sensitive and pathetic. I left all of my stuff at the register and walked out. The issue is, I see her be nice all the time when other workers are around. It is like she is trying not to get caught. But I can clearly see the act, and I will not tolerate it anymore. My family and I are sick of this girl Taylor's behavior in customer service. I have worked in customer service all my life, and if I ever acted like this at my job and got a compliant like this. I would immediately be sent out the door. I hope you can at least suspend her for a little, to spare me the trouble I have been put through. Thank you for allowing me to share my complaint I hope you understand.

Order 1VQF043 return.

Unbelievable. So, I ordered some shorts for my daughter and both pairs did not fit right. Of course my daughter being a kid takes the tags off and put them somewhere or throws them away.

The other pair of shorts had tags.

So I put them back in the Old Navy bag for return and didn’t think anything of not having the tags but I did have the Return page printed out.

Now this is the funny part, the shorts that I returned were $9.99. So Old Navy takes the time to re-package them, send an ugly note saying that they were worn or washed when literally all my daughter did was put them on and then put them on the table. They actually spent the money to ship this back to me and not only that accused me of sending back used product. I’ve been a lifelong customer but this just rubbed me the wrong way so I will never shop at Old Navy again or gap or banana republic and it’s a shame because I had family member that was higher management with the company at one point So I’ve been pretty loyal.

On August 21 2022 I visited the valley plaza mall old navy with plans to buy 2 new outfits... One for myself and one for my husband. It was a Sunday so the store was clearly very busy but the staff didn't even try to hide the fact that they were very much focused on me and what I was doing. I was asked if I needed help every 2-3 minutes when no one else around me was bothered. I needed to try on some of the things(mainly jeans) and even though I literally tried on 3 pairs of jeans and two tops as quickly as I could, it wasn't fast enough for the staff member who began knocking on the fitting room door after maybe 3 minutes. I don't appreciate being treated like some sort of common criminal especially to such an obvious point where not a single other customer was receiving a fraction of that level of attention. Then when I set all my items down because I needed to use the restroom I was suddenly told they were out of service which I know was a lie as I had seen other customers come and go from these same bathrooms. Your staff thinks they can make snap judgements of customers and treat them like they are lesser than the other customers or even lesser than human beings. I've never done anything in this store to warrant this treatment and quite frankly as a corporation old navy should find their staffs behavior embarrassing

Couple of months ago I have requested to cancel my Old Navy credit card as there was some fraud transaction. But after that also I keep getting reminders to pay due amount. After calling OLD NAVY customer support multiple times they have cancelled card but I am keep getting the alerts (EMAILS, MESSAGES, MAILS) from SYNCHRONY BANK.

I tried calling SYNCHRONY BANK there is no such department to resolve this.

SYNCHRONY BANK is impacting my credit score.. Its went down almost 66 points. This is horrible and pathetic behavior.

Today when I try to call them they are complaining that, entire old navy is moved to Barclays bank. what the hell is this. I am really frustrated here.

Now I have been trying to reach out to barclays bank and trying to identify the the process again.

I need some one to resolve this at the earliest.

My name is : Suman Patel

I was denied an exchange for not having a receipt because of the TRE return activity report. When I called TRE, the rep stated I was rejected the exchange because I did not have a receipt. (it was a gift) The TRE rep also shared there was nothing on my record as I expected, but returns without a receipt are not guaranteed. When I pressed him harder for an explanation because something would have to trigger a denial He said upon receipt of my report, file a dispute with them and await a decision to approve or deny the unreceipted return.

By then, items may be further discounted or no longer available, which is likely Old Navy's intent.

When I asked, what am I disputing if there was nothing on my record? The rep replies,"you can explain why you want a refund and the circumstances of not having a receipt". That makes absolutely no sense to me. Either they are denying them for good reason or simply because they don't want to honor their policy.

This feels like Old Navy not wanting to honor the policy displayed on their counters. I would understand if I had several unreceipted transactions over a short period or suspicious activity that could be perceived as fraud. Still, there is nothing on my record because, quite honestly, I know what size the people in my home wear.

I did not receive a bill Aril 2022 bill in the mail. I received the bill in May 2022 with a late charge of $31.00 I called May 24th and complained and asked the previous bill be sent to me which was never sent. I was told that the $31 amount would be waived. I paid the amount on the April 2022 bill $ 76.35 on the same day (May 24th). I receive the June bill with charge of $33. I called again and spoke to CSR and was told the amount would be removed from my account. I now got a mail that I owe $37. I called again and spoke to CSR who told me there have been problems as the bank issuing the card had changed. I asked to speak to a supervisor to resolve the issue the call was terminated by the CSR.

What is going on? I am really upset with Old Navy Customer Service for not resolving my issue and give me false hopes things are sorted out. I would like the cancel my credit card and close the account. You have lost a customer.