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1.3 11 Reviews 1106 Complaints
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Olive Garden Complaints 1106

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A
10:40 am EDT

Olive Garden service

March 31, 2019
Waiter Nathan never offered us complimentary wine we asked if it had been discontinued
Was not given a list of the soups we remembered from previous visits one soup we had eaten
Never asked if we wanted more soup, salad, or bread sticks
Did not really check on us if everything was alright
We like to eat at Olive Garden the food is very good
Will be awhile before we come again because of bad service

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Update by Allen or Shirley Johannes
Apr 03, 2019 10:43 am EDT

April 3 2019

Update by Allen or Shirley Johannes
Apr 03, 2019 10:42 am EDT

march 312019

Update by Allen or Shirley Johannes
Apr 03, 2019 10:41 am EDT

march 31 2019

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K
8:04 pm EDT
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We frequently visit this olive garden location... Approximately 4 to 5 times per month. The last couple of months or so we've noticed the restaurant doesn't operate as smoothly as it did with the previous manager. There are nights when rooms are closed and there are lots of people up front waiting to be seated and they are told it is a 30+ minute wait...

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W
12:08 pm EDT

Olive Garden removing menu item

Discovered you AGAIN took the Braised Beef Tortelloni off your menu. That is our favorite and what we order Every visit. I rarely eat meat but Love the braised beef! Nothing else on your menu was as exceptional for us. We tried other items but Always went back to the Braised Beef Tortelloni. We stopped going to Olive Garden when you 1st took the Braised Beef Tortelloni off the menu and started going back when it returned. One manager told us she had a lot of people complain when it was removed and was one of the top sellers! SO, that being said, why take away a top seller? You keep plain old spaghetti and lasagna forever that are nothing different than at home so it's a huge disappointment that we will AGAIN Not be visiting Olive Garden.

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5:04 pm EDT
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Service last night was bad. Husband food was wrong to a hr to come and try to fix it in which now he didnt want it because he had to go to work and couldnt wait. Waiter was good but everything was out of his control. Management act licke everything was no big deal in which it was. Charge for game in which another waitress put it on our table and act like it was us playing game. Smh

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S
12:19 pm EDT
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Olive Garden terrible service, not clean

Hello my name is Sheila Robinson, My husband Gary and I went to the olive garden in Dearborn Michigan on ford road 03/27/2019. we visit olive garden at least once a month and most of the time we go to the Middlebelt Livonia area, but we had shopping to do so we ended up at the Dearborn location, it was terrible from the time we walked in they made us wait for a seat when there were clearly no one there, then we were seated my husband had to send his silverware back 3 times because it was nasty with food then we ordered unlimited soup and salad our soup was not hot at all the salad only looked as if they only had lettuce in there, it was loud people were playing music from the other tables, the waitress came back only brought us 1 breadstick at a Time my whole experience makes me not wanna come back to olive garden which used to be one of my favorite places then to top it off they charged us for something we didn't even asked for and had to have them take it off the bill, made my day off a total waste. I think I need to be compensated for my bad experience

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J
3:20 pm EST
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I had a call ahead for 7 at the Olive Garden Weslaco Texas. When my got to the location I went up to the front and explain that I had a call ahead. Unfortunately, they did not put my name down they forgot to. So my party had to wait 45 minutes, even though they said 30 minutes. When 45 minutes hit we asked when we were going to be sorted because everyone...

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E
4:53 pm EST

Olive Garden Food quality

I went to the Olive garden in Downey next to the stonewood mall.
We quickly sat at the bar. It was not busy at all and the bartender took so long to even acknowledge us.
We finally ordered 2 chicken Alfred's and the pasta was warm however the chicken was cold .
Im lost for words . Im asking for my full refund, credit or whatever you can .
feel free to email me at
[protected]@gmail.com

I love olive garden however this day was horrible .

thank you so much .

Elaine cortes

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mark henderson
Lafayette, US
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Mar 05, 2019 6:45 pm EST

You ate the chicken so what is the issue? I can understand asking for a discount. But you did not even give them a chance to correct the issue. That is if you are not lying about the food being cold in the first place. Obviously you you have no shame. A normal person with morals and values would be ashamed to ask for a full refund on food that they consumed. I don't know why you have such low standards. DId your parents raise you this way? Or are you just like this yourself? You have no shame. So tell me how did you get the money to pay for your meal? Did you beg on the streets with some BS story about how you are a single mother with four kids to support after leaving your husband who abused you?

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J
2:27 pm EST
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The food was incorrect no one at the restaurant answered when we tried to call in and speak with management regarding the order. I basically feel like we wasted our money. check#68260 the order was incorrectly made and we received bread sticks which were toasted so well done they were too hard to eat. I would like this resolved by having my order replaced...

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G
4:43 pm EST

Olive Garden quality of food

We dined here last night in Prescott AZ and before we left payed for a slice of cheesecake Togo home with us. We got home and when we went to eat it it was awful like it was past it's expire date. We tossed it out. The time before that we had a issue with another Togo order of a different cake it was cut like so small and all falling apart in our box when we got home. We really are very disappointed in the quality of the deserts lately . And pay like 7.00 a slice. My email is [protected]@gmail.com, my name is Gidget Trainor

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S
3:55 pm EST

Olive Garden service - table 62

Today, 2/8/2019, my husband and I, my daughter and grandson and a good friend of ours that was visiting from out of town, went to this Olive Garden for lunch (around 1:20 when we were seated). Three of us ordered the All You Can Eat - Soup, Salad & Breadsticks and one ordered the Alfredo Pasta and All You Can Eat Soup & Breadsticks and a Ice Cream Sundae for my grandson. Well, our waiter took a Long Time to ever come to our table. When he did, he took our order and said "I will be Right Back with your Salad, Drinks, & Breadsticks...15-20 mins later, he showed up and I said...jokingly with a smile, "We thought you forgot us" and he just chuckled. No apologies, nothing. We had specifically ask for No lemon in our drinks, but there was one inside anyway. Didn't want to ask for a new one because it took so long to get the first. First downfall. Well, since my friend didn't order salad, she was left with nothing to eat but breadsticks while we started on our salads...another 10-15 mins passed and he came back with her pasta. I asked about our soup that we still hadn't received? His response...Every Time...Oh, yeah, right...you got the...I'll bring that right out...not. Well, this happened Every time we needed something. It took over 30+ minutes for us to get our salad refilled (and with 3 people eating salad, that's one serving each), took 10-15 minutes after the first bowl of salad for us to get our First bowl of soup and forever to get breadsticks refilled. Lets not even discuss getting our drinks refilled! Oh, and the ice cream sundae...well, he totally forgot that. After about 40 mins, when he returned again, we ask, where's the ice cream?...again...Oh, yeah, their making that now. Really? It was supposed to come out when we got our food because that was all he was eating. It was Excuse after Excuse as we wondered when our All You Can Eat meal was coming? After asking 3x's, my daughter and I still never received a 2nd bowl of soup until we were tired of waiting and were ready to leave, so it was wasted. Needless to say, we were all Highly disappointed with the service we recieved there today and the lack of food that we received for what we paid for. Although our waiter was polite, he seemed to either not be trained well in service or he was highly distracted by other things. We were seated in a cove and it looked like that was the only place he was serving and with only one other couple in there with us, we didn't understand the hold up. As we were paying at our table to leave, 2 ladies had been seated next to us. We watched as they were talking to each other about how the waiter still hadn't been to their table to take their order after quite some time. I love Olive Garden food, but if this is the kind of service we can expect, then we will find other places to dine. I am requesting a refund of $28.23 which was the cost of myself, husband and daughters food. My friend paid separately. Thank you for considering my request.

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Philly2019
US
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Feb 08, 2019 4:44 pm EST
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" I said...jokingly with a smile, "We thought you forgot us"" That's not joking, that's some passive-aggressive [censored] behavior right there. And expecting a full refund after you ate all the food? Get over yourself.

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S
11:29 am EST

Olive Garden price/selection

Brand new to Twin Falls Idaho we finally got in without much of a wait. Very disappointed with the lunch menu, we paid $45 for two entrees and one appetizer. We were not offered unlimited salad or breadsticks. We felt hurried and rushed to pay our bill so the table could be free. We will continue to serve the two other Italian Restaurants that are already established here.

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Z
8:06 pm EST

Olive Garden treatment

On Saturday, February 2nd, around closing time, I was having dinner at Olive Garden when I was very disappointed in how staff was being treated as well as over hearing the customers complianing when they walked away. This one waitress was doing her best to fulfill their needs and they were rude to her every chance they had. This was a group of 6-8. They had ordered meals that could get refills. Every time they needed refills, she put the order in and they would keep getting on her for taking to long. She tried to explain to them that she was waiting for the meals to be cooked and would help them with drinks and such. They even walked outside and when they came back in made it loud and clear that they were being treated badly and that their food was taking to long. I believe that they had their orders filled 2 maybe even 3 times in this time period. I even over heard them telling a manager that their son had Autism and that he deserved his meal for free. Toward the end of the evening, when paying for their bill, the waitress went to go ring everything up to be paid, and at this time I overheard them say how easy it is to make compliants to corperate and get gift cards to have their meals for free, and they are doing it again. I also heard a couple of them say lets get out of here before she gets back. At this time, I got up from my table and went outside, because I was going to get there license plate number if they were ditching the bill. I was able to get the photo, then walked back in and waited for the rest to leave, making sure that all was paid correctly. Against my better judgement I did walk over to their table and get a name that was signed on the bill. Her name was Susan Sharadin, and yes I did report it as well to the manager on duty. I wanted them to know that the waitress was not at fault during this whole situation.

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11:54 am EST
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Hello again. I hate to complain again.. but we eat at the Olive Garden every Friday evening and sometimes another evening during the week. Very regular customers for many years and the staff knows us. I always order pepperocinis (extra) on my salad and again am told they are out of pepperocinis because they have a new manager and there were many other...

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3:40 pm EST
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Olive Garden food

Went last night for a birthday dinner, which we go every year. Waited 45 minutes to be seated so yes they were busy. Food was terrible, it was not hot, lukewarm like it was just sitting back there for someone to order. Salad was not up to par, no croutons first time second did. So on the table was the flyer for 2 for $12.99 order one take one home, so that is what everyone was going to order. When waitress came to take our order she informed us that they didn't have that special right now and it should have been taken off table, do you think she removed it then. No. Just very disappointed in the food. Not a cheap place to eat should be a good out meal.

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8:12 pm EST
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We came early on Friday, December 28th at 4:00PM for my parents 50th Wedding Anniversary to your Victor, NY location. There were five of us, since my husband was still working. My Dad got the steak and he shared one bite with my 15 year old son who spit it out because he said it was too tough to chew and after leaving my father agreed that he'd never order...

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J
6:22 pm EST

Olive Garden lobster mac & cheese

Ordered the lobster Mac & cheese last night and was very disappointed. We eat frequently at Olive Garden and will continue to do so. Just wanting to let you know that that item was horrible. The sauce was more like soup. From the pictures, it looked as if it would be thicker and not soup consistency. Portion size was fine and rigatoni was fine but flavor and sauce not good. I think it is only a special for a short time so you may need to rethink putting that back on the menu. Salad and soup was great as usual.

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3:36 pm EST

Olive Garden wait times

Why is it that almost every time I visit the Elizabethtown KY Olive Garden there is a 25 to 30 minute wait when there is a entire section on the right ad you enter the establishment with only 1 to 2 patrions in that section? Ridiculous! This is the primary reason I do t come to Olive Garden more than I do. Perhaps it is poor management or just under staffing? Would be very nice to see less wait time when there are many multiple vacant rooms tables!

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12:41 pm EST

Olive Garden service

I ate there with my company we had a company christmas party last night n service was absolutely horribe took 2 hours to get my food had to take it to go ...busy or not the service should be better than this .i had a party of 30 i mean we spent at least 300 there not including our drinks n thats if 10 a preace i ate the chicken alfredo at laurens road greenville .

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12:52 pm EST

Olive Garden lobster and shrimp mac and cheese

Went to Olive Gardnes in Harbison Blvd Lexington SC and after seeing the add on tv for the Lobster and shrimp Mac and cheese My wife and I were looking forward to a Great meal . When it come to the table it looked like they didn't even put in half of a bowl. We both aske about the amount and were told that's how much you get. At 18, 99 a bowl There should have been more than what we got. Apon eating eating what we had there were only 3 shrimp and a few pieces of lobster I think. The pieces were so small not even 14" in diameter . We aske again and they offered more salad and bread. A TOTAL RIP OFF!

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Update by jmac1945
Dec 23, 2018 12:54 pm EST

Went to Olive Gardnes in Harbison Blvd Lexington SC and after seeing the add on tv for the Lobster and shrimp Mac and cheese My wife and I were looking forward to a Great meal . When it come to the table it looked like they didn't even put in half of a bowl. We both aske about the amount and were told that's how much you get. At 18, 99 a bowl There should have been more than what we got. Apon eating eating what we had there were only 3 shrimp and a few pieces of lobster I think. The pieces were so small not even 14" in diameter . We aske again and they offered more salad and bread. A TOTAL RIP OFF!

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6:24 pm EST

Olive Garden lobster and shrimp mac and cheese

We dined in your Olathe Kansas location tonight and we were disappointed in the food overall from the last visit. My wife had the lobster and shrimp Mac and cheese, the shrimp had an odd taste and the sauce was very runny. We didn't ask to speak to a manager because we thought it would be as slow as the service was. To top everything off our kids Mac and cheese came out on scalding hot plates and the Mac and cheese wasn't the same as the last time. I am a manager in a restaurant that is competition and consistent food is very important to our establishment. Maybe it was a one off bad night or maybe there has been turnover with BOH staff or managers but it really wasn't as great of an experience as it was the last time we dined

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About Olive Garden

Screenshot Olive Garden
Olive Garden is a popular American casual dining restaurant chain that specializes in Italian-American cuisine. The restaurant was founded in 1982 in Orlando, Florida, and has since expanded to over 850 locations worldwide. Olive Garden is known for its warm and welcoming atmosphere, friendly service, and delicious food.

The menu at Olive Garden features a wide variety of dishes, including classic Italian favorites like spaghetti and meatballs, fettuccine alfredo, and lasagna. The restaurant also offers a range of soups, salads, and appetizers, as well as seafood, chicken, and steak dishes. Olive Garden is also famous for its unlimited breadsticks and salad, which are served with every meal.

In addition to its delicious food, Olive Garden is also known for its commitment to quality and freshness. The restaurant uses only the freshest ingredients in its dishes, and all of its sauces and dressings are made from scratch. Olive Garden also offers a range of gluten-free and vegetarian options, making it a great choice for diners with dietary restrictions.

One of the things that sets Olive Garden apart from other casual dining restaurants is its warm and welcoming atmosphere. The restaurant is designed to feel like a cozy Italian villa, with warm lighting, comfortable seating, and rustic decor. The staff at Olive Garden are also known for their friendly and attentive service, making every visit to the restaurant a memorable experience.

Overall, Olive Garden is a great choice for anyone looking for delicious Italian-American cuisine in a warm and welcoming atmosphere. With its commitment to quality and freshness, friendly service, and extensive menu, it's no wonder that Olive Garden has become one of the most popular restaurant chains in the United States.
How to file a complaint about Olive Garden?

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2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title: Summarize the main issue with Olive Garden in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Olive Garden, including key areas to mention, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
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Overview of Olive Garden complaint handling

Olive Garden reviews first appeared on Complaints Board on Feb 22, 2009. The latest review Our family visit to Olive Garden, San Marcus, Texas of 11/10/2024 was posted on Nov 11, 2024. The latest complaint Food quality was resolved on Apr 15, 2023. Olive Garden has an average consumer rating of 1 stars from 1117 reviews. Olive Garden has resolved 79 complaints.
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  1. Olive Garden Contacts

  2. Olive Garden phone numbers
    +1 (877) 500-9706
    +1 (877) 500-9706
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    +1 (800) 248-4935
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    +1 (888) 888-3341
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    +1 (844) 645-6925
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    Customer Service
    +1 (800) 331-2729
    +1 (800) 331-2729
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    Guest Relations
    +1 (626) 821-0636
    +1 (626) 821-0636
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    General Manager
    +1 (407) 245-4336
    +1 (407) 245-4336
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    +1 (847) 428-1981
    +1 (847) 428-1981
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  3. Olive Garden emails
  4. Olive Garden address
    1000 Darden Center Drive, Orlando, South Carolina, 32837, United States
  5. Olive Garden social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Olive Garden contacts

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