Olive Garden
Reviews and Complaints

Please stop removing perfectly good items from the menu! There used to be many items I liked, like the crispy Risotto Bites, the five cheese fonduta, and the create-your-own asiago garlic alfredo pasta sauce (among others that I have since forgotten). There is nothing much I like on the menu anymore and I will not be ordering from Olive Garden very much in the future. STOP REMOVING ITEMS! This is getting irritating, and I cannot be the only person to complain about this. Good luck keeping customers by doing this.

Around 1715 hours on September 27th, 2018 At the Metro-Mall Olive Garden.
I was there around 1715 hours. A party of 2. There were empty tables in sight, but we had to wait 15 minutes for a table.
Salads were served first, appetizers were served when my friends main course arrived. Note without my main course.
I asked for a water refill that I never received.
It was freezing COLD in the restaurant.
I asked for the bill when my main course arrived and 2 take out boxes as I was NOT going to stay and eat it due to the lacking customer service.
I have no idea how the food was as I was SO angry about the service that I threw the food in the trash.
The service was VERY POOR !
As much as I wanted NOT to tip a dime, I tipped $4 on a bill of $42.

Went to lunch, when showed to the table, I had to have someone wipe the table down as it was dirty. Throughout my meal I notice I had an insect in my salad. Manager just offered me a free dessert. Very disappointed that my bill wasn't taken care of. The salad is part of my meal. It was numerous bugs crawling around on the chairs too, which questions the cleanliness of this restaurant. Will not go there any time soon.

Family and I went to Bangor location 3 of us ordered soup and salad, and my father-in-law ordered a meal. 30 minutes later when they brought everyone's soup and my father-in-law‘s meal the waiter turns to me and says your soup will be at least another hour would you like to order something else. I replied no thank you. The waiter came out long before that and told need it there was no soup Long before that. Not when he brought everybody else's mail out. That was the second time in a month that I have been there and had horrible service.

Every experice is different when with Togo order. But the quality of food should never change. I use to order once a week, and I stop. Then when came back for Togo, this is what I received. Price on online say one price and when I pick up my order it's higher. There wasn't a select to order extra Meat Sauce, so put it in with tip. Advise them why. Meat Sauce was greasy, you can see the oil. I ask for extra Meat because most of the time it's good and they don't put enough on your noodle. I sent pictures to online feed back.

There were 3 flies that kept flying around us and landing on our food. The family of 5 next to us were so annoyed by the flies they asked to be moved. The next guest that were seated were seated at that same table. Our waiter asked if everything was ok, we said except the flies. We didnt eat all our first serving of breadsticks or the salad. We asked for another bowl of soup and there was only one gnocchi in the whole bowl of soup. Our overall dining at Olive Garden in Clay, NY todaywas not a good one. We didn't feel like eating food that the flies were in and really nothing was done to rectify the situation. My friend and I always eat at Olive Garden and this is my first complaint. Not sure if we will return!

Peach tea wasn't very peachy at all, tasted watered down. Seafood Alfredo was VERY dry! Took forever to get a salad after asking for it several times. And our waitress didn't know what we had to drink, she was very confused, and she didn't even offer dessert. She just told us our bills were ready. Didn't even get the chocolate mints that Olive Garden always gives out. VERY DISAPPOINTED TODAY!

My wife and I went to the Santa Maria. CA location for lunch and were SHOCKED at the lack of cleanliness. The carpets are stained and worn. The seating where we sat was dirty. The table had sticky spots which we asked the waiter to clean for us.

We will no longer go to that location if the management feels that the cleanliness meets corporate standards.

Last night we came and ate at the Frederick Olive Garden. Lauren was our server and it was a DISASTER ! we needed drink refills and saw her on her phone talking and laughing not caring at all or bothering to check on us. Our food was cold and disgusting but it took so long to get it that we didn't say anything. We also saw her talking and acting inappropriately with her other coworkers. I will NEVER come back to this Olive Garden ever again . We still tipped her decently because I know what it's like to be a server.

At 7pm on 9/20/2018, I went to pick up my order and someone called to the kitchen that I was here. I waited and waited and waited until I finally had to sit down Someone brought out somebody else's order and asked if I wanted to order. I explained that I had already ordered, was here for pick-up, that someone had called my name to the kitchen and I have been waiting almost 20 minutes now.. She asked who? " She was blonde" was all I knew, To this she explained that she had NO togo orders, it must have been a computer glitch and would I like to order NOW? OMG! I could have re-ordered 20 minutes ago.
I have ordered OG togo many times in the past, mostly with great satisfaction, but this was BAAAD.

Receipt [protected]
Olive Garden 4439

I visited location 1046 at 3940 S. Lamar Blvd
Austin, TX 78704 on 9/20/18 check #824282

As I was ready to pay my bill, I noticed I was charged for an additional iced tea. I told my waiter and he said it was because one of my children had his iced tea in a big glass. I told him I didn't understand the charge as I was already charged for his drink that comes with his meal. I told him that I'd never been charged extra before, so I asked for a manager. She was very condescending in telling me it was company policy and just this once she would take it off. She couldn't even explain it to me. It makes no sense to me what size of glass he is served in when I'm already paying for it. I was saving the waiter time in having to refill the small cup repeatedly. He also never mentioned it would be an additional charge. My family eats out on a regular basis and I've never been charged extra.

Catherine Aguilar

The Olive Garden is so drug infested, and general manager won't rid of the problem. I would NOT recommend eating at this restaurant establishment. Employees go outside and get high and then cook our food. My husband works there, and it's some place you would not want to eat if you see who handles your food. Lubbock, Texas Olive Garden needs new management and make it a nice and drug free place like it used to be.

Went to Olive Garden in Slidell, la to celebrate a birthday.Upon entering the restaurant, there was a horrible stench that permeated throughout the area. My husband and I order from the buy one get one special entrees. To my huge chagrin the take one meal was frozen and had heat up instructions. Something in the loaded chips gave me an allergic reaction and my eyes swelled up. The meatball pizza bowl was nothing like the advertisement. Olive Garden used to be so good and actually tasty. Now they are horrible. Bland tasting seasoning. We were all so disappointed. We will never go there again. Ever.

I was in Lafayette this weekend and took my kids and their girlfriends out for a birthday dinner at you restaurant. My oldest son ordered the steak Gorgonzola medium rare and the entire table received our food and he was still waiting. When his plate finally arrived at the table it was the wrong meal. We sent it back and when it finally came back a second time the pasta was over cooked and gummy, the steak was super well done, and the sauce was dried out. Both of my son's girlfriends ordered the chicken and gnocchi soup with came out twice with no chicken and about 2 gnocchi per bowl. Our bowl of salad for the table was really warm like it was sitting under the heat lamp. The lettuce was wilted and the tomatoes were squishy and either really over ripe or hot. When we asked to see the manager we were told that the kitchen manager Steve that was the reason for the disappointing food and for the wrong plate coming to us refused to come to our table. My son ended up not getting any food at all and went home to just eat something else. And our waitress also informed us that when she got a little sassy with Steve because he refused to come to our table, she was sent home for the day. I will never visit this location ever again and I feel that Steve has no business in a kitchen of a restaurant. I have never had so many problems with one single meal. On top of all that the marinara sauce was completely flavorless.

I have yet, to see any restaurant, including yours, calculate the correct tipping amount. Everyone INCLUDES the sales tax in the tipping amount percentage. It should be EXCLUDED. Please tell me what service, the tipping amount provided. What service did the State of Texas provide? I have no problem tipping on the amount of food served, provided the waiter provides adequate service. To me, it seems, you are trying to capitalize on the customer's ignorance/oversight to help them pay for your underpaid server(s). I think, that as a corporation, you should eliminate this practice immediately. Your comments would be appreciated. Details of my complaint/suggestion: Olive Garden number 1037, Check number 26894.

olive garden 1538 our server was very nice. we ordered chxparm sand and bogo.after receiving our food our server never returned until 18 mins later. we have not consumed any food as their was maybe 2 oz. of sauce. she asked if we needed to go containers.we have not had any of our food and it is 24 mins after receiving our meal so now is cold. we asked for a side of sauce since it was clearly dry. upon receiving our bill we were charged 3.49 2x as dipping sauces. when we questioned our server she stated we should have requested EXTRA sauce in the beginning.so she removed the 2 $3.49 with a civil attitude. we left a $10 tip cash our total was 26.26. somehow our card was charged 31.51.upon calling location gm he told me lets see if it fixes itself. IS THIS A JOKE! he then told me sometimes the servers hit the wrong amounts with the wrong cards so lets see what happens give it a day. MYSTERIOUSLY THE 5.25 WENT AWAYso how many times do servers charge the wrong cards.i do our books and their is a 3% mix up. I will never eat at olive garden again. my company purchases at least 5000 . in gift cards from your company in the past 10 years nov dec. for our company. how disappointing. linda [protected]@yahoo.com

the companies ad states buy one get one free. not true. you have to pick from a menu certain items that qualify then you have a choice. the ad implies you buy one entree get another to take home. portions of what you take home are a lesser quantity. when you get to your table the is a menu buy one get one to take home after our drink I asked Elvia she pointed out the menu

I heard this server who was in the middle room of Olive Garden near fireplace at the Washington Olive Garden in pa say to her table that she steals deserts and takes them home every night and that she tries to stay away from the black people that work in the facility. I am black so this offended me. I did not say anything to the manager because the restaurant was so busy my food took 44 min to arrive to my table. I expect her to either be made aware or terminated because she steals and is racist.

Olive Garden is my favorite restaurant. I dine there 1 or 2 a month, never had a complaint until last night. Me, my husband and my son dined at Olive Garden on 9/14/18. My son and myself both ordered Chicken Alfredo with the gnocchi soup. My husband ordered Shrimp Scampi with the salad. My husband ate majority of his salad, he had a little bit left which i ate. When he asked our waitress if he could have another salad she stated it would be a charge! We asked why since the soups and salads are unlimited. She stated because we shared the salad we would be charged for the next salad! I have eaten at Olive Garden so many times as I stated this is my favorite restaurant and I have NEVER been told that before. So because I ate some of my husband's salad, its no longer unlimited! Like he's being penalized for me tasting his food!? Ive been to Olive Garden where the server has brought out plates for us and saw us sharing a salad and the salad was still unlimited never once did any of them ever say "oh its a charge now because more than one person ate the salad" This was in Phoenix, AZ Metro Center location. I most definitely will not be dining there anymore. Im so upset!

Me and my family have been going to Olive Garden for many years now and today I ordered the pizza bowl And soup and salad spacewhich on TV look totally different than what was brought to me. When I started eating my pizza bowl the meatballs did not taste like real meat, the salad had pink and brown leaves on it. The waitress never offered us seconds not that I would've opted to have any...The fake plants next to us, we notice they had a lot of dust on it and that's very unsanitary I believe... I was very disappointed and I don't think I would ever visit this location again. Also the wait is never offered us a taste test of any wine nor did she offer to sell us any, I'm very upset to the point where I didn't eat the meatballs I left them on the plate.. The pizza bowl was not a pizza crust it was a fried pita bread That was saturated in Grease not a very appetizing meal at all...