Olive Garden
Reviews and Complaints

During my dine in at Olive Garden tonight there was a group of 10 kids or so sitting behind us. They were very loud and inconsiderate of everyone sitting around them. This was not the biggest problem that I had even though I had to basically yell at my girlfriend in order for her to hear me across the table. About 5 minutes into getting our drinks, we see chap-stick fly across the floor next to us. We let that slide, we understand that they were kids and kids don't always behave regardless of the venue. But what happened during the end of our dinner was completely unacceptable. A wristband lands on our table just centimeters from my girlfriends food. One of the girls from that table decided to walk around and take the wristband off our table and asked why we had an attitude when she took it off our table. This was also completely unacceptable. We decided to take action and get a manager at this point. I have no idea what she told them, but it didn't help the situation. The kids behind us were still talking and being very disrespectful. They should have been asked to leave. So after all of this, I was being stared down and I asked if there was an issue. Then another kid from the table decided that he wanted to ask who was asking the girl if there was an issue and whoever it was would be dealt with. So I stood up in defense of my girlfriend and myself and told them it was me and they should grow up and be respectable to others who are trying to enjoy their meal. This could have been solved earlier if the manager would have done her job and either had us move or told them to be respectable. Why did I have to be the one to discipline these kids? Your job as a restaurant is to serve and tonight you failed in doing that. I am very disappointed and just wish all of this would have been taken care of in a different way.

Just to not have any confusion, server was great, management could have done a better job.

I used the curbside pickup, and when I got home which is 45 minutes from the restaurant I did not have full order. I ordered 10 meals and only received 5. I called the restaurant to let them know. It is so far away to go back we ended up all sharing our meals to feed everyone. I love the Olive Garden. The food, the service is always great when I eat there. Just disappointed in the curbside service this particular time. Just would not mind some courteous compensation. I don't get to Macon as often . I live 45 minutes from everything. I was just disappointed in the cubside service.
Thanks,
David Perry

Manager Justin was extremely rude to my family and also heard him berating a server and made the employee cry in front of us. I have never seen such an unprofessional person of power in a restaurant in my entire life, use his "power" against a server who couldn't defend themselves. Check who you hire Olive Garden. Never coming back to your west springfield location again until you learn how to hire a decent manager to represent your company. Good riddance.

Today we visited Olive Garden. The service was pleasant. After my salad, breadsticks and fries I was full and decided to eat my Chicken Sandwich at home. A few hours later, I just happened to eat more than half of my sandwich and I noticed the chicken to be fully pink, RAW! Uhg, that's a No Go. I have to worry about food poisening now. My husband who ordered the identical meal is worried that he didn't check his and may have eaten it also raw. That's inacceptable and poses a real health hazard. I'm byond disappointed, see pics.

My family went to eat at Olive garden Monday night and my husband was very sick after he ate Alfredo. He got food poison. I took him to the hospital as soon as we left. So u might want to make shore that the cooks are cooking in a clean place. My husband was in bad shape. But not only that the server that we had never got use a refill. I re yes to get her to come over and she would turn the other way. We got another server to get them for use but they never can. When we got bill I told them I want to talk to a manger. I guess they never got me one because one never cameo to the table. I payed my bill for my family off 4 and left. My husband was in the bath room getting sick. That is y i took him to hospital and found out it was food poison. U need to also tell your server to be nicer to there customers.

Working at the Kingsport store was awful. Sonya Grubb is the worst person to work for. She let's people work that is under the influence and nodding off when talking to tables. She talks down to all employees except her favorites. She has no compassion for any of her employees. After I quit, because of her, she is refusing to give me the paper work I need.

I went to eat with my husband and kids yesterday and received a very bad service by the waitress she forgot everything. First our salad and soup took to long and we received them at the same time as our food except my childs food it was a plate of macaroni and cheese with brocoli and we received it by the time we had already finished our food. Oh and when we recently arrived we asked for a highchair for my daughter and we had to remember our server like 3 times buy still never got the highchair so my daughter had to eat in a regular chair and besides when my daughter received her food it was all cold and my husband was asking for more tea and he never got his refill and the same server got there drinks to the table beside us so i don't know why she couldn't put one more drink in her tray cause she had only four in it she could've put one more and so my husband stood up to complaint with a host and the manager was there but the manager said he didn't know anything and wasn't gonna do anything and so my husband came back to the table and said "let's go" and since they saw him really mad then the manager came and asked if we wanted refill still but obviously we just wanted to leave and the manager just saw my husbands face and said I'll print you your ticket so we could just leave. He didn't do anything about the situation. Check # 24466, table 64, server Michelle L

I posted the following on Facebook social media so that everyone else could see it because OliveGarden does not have an option to post on their facebook page! Hopefully, this will make Olive Garden lose customers, enforcing a raising of standards since, quite simply, it is of such a substandard level at present that I am surprised they are still opened.

Olive Garden (Williamsport, PA)

Poor service, poor show from this place that NEVER seems to get any better, despite giving them feedback. From not having the order ready at the stated time for pick-up to the dubious ingredients of the minestrone soup, you could be forgiven for believing this location uses kindergarten mentality staff. My youngest child could cut lettuce better than the large 'lumps' they are dishing out. Our own fault for giving them the benefit of the doubt and trying them again after several months of staying away. Would have posted this on the actual Williamsport OliveGarden's page but they don't have an option for that (of course) - always a bad sign when an outlet doesn't actively seek to hear feedback, good, bad or indifferent. That makes a HUGE statement about the management and the staff can only be as good as their leadership. In this case, that means an overall poor performance. Take your money, your date/ family elsewhere - Olive Garden is just not worth it anymore!

Patrick & Marilyn Roy
20 Ticonic Street
Waterville, Maine 04901
Cell: [protected]
4/18/2018

Olive Garden Corp.
Darden Restaurant, Inc.
1000 Darden Center Dr.
Orlando, Florida 32837

To whom it may concern;

My wife and I are both seniors, I being 71 and the wife is 68.

Living on a very limited income, once in a while we enjoy going out for lunch, we enjoying going during the slow hours as most chain restaurants have special lower rate for lunches. Knowing if I ordered some chicken I would be able to take my left overs home for my another meal.

Today we went to Olive Gardens in Augusta, Maine.

My wife and I ordered from the 3:00 PM to 5:00 PM special. Our request was the Chicken Parmigiana for $8.99 each.

I asked the waitperson what was included in the meal, the waitperson informed us the meal included chicken, pasta and marinara sauce and of course the soup and salad . I then asked if the chicken was a whole breast and she said that it was a whole breast. I then asked the wait person if she knew how many breast a chicken had and her answer to me was two breast.

I told her that she was incorrect with the answer. I made her aware that if I didn't get a whole chicken breast that I would want to speak to one of the managers. The manager brought us our lunch and when he placed our plates on the table I asked the manager, (TIM) where was the rest of my chicken breast. He then informed me that I got what I ordered. I did tell him I ordered Chicken Parmigiana which on the menu specifies ONE BREAST.

Most people do not know that a chicken has only one breast but I do. The Manager also told me that most of the food served at this place was per-weighted at a different location then distributed to the other Olive Garden. He also mention the chicken were all weighted at the same amount. I then asked him if I have a 4oz. Chicken breast, (one half breast) which originally weighing more then the allowed portion they would trim it down to a smaller weight size, he agreed. I then mention to him that it could be possible that I could have less than 1/2 a chicken breast, he again agreed with me.

I also told him that the menu said ONE CHICHEN BREAST and if I didn't get a whole breast that I would follow up with a complain to Olive Garden headquarters.
The menu does not mention what the weight size of the chicken breast is. Even still I only was only served 1/2 a chicken breast.

You can fool some people some of the time but you can't fool all of the people all of the time. I'm sure there are millions of people that order chicken from Olive Gardens that don't realize that a chicken has only breast thus only 1/2 a chicken breast is served instead of a whole chicken breast. The manager also mentioned to me that of all the years he worked in a restaurant that I was the first person that ever brought this up to him.

Now I'm assuming when this chicken is prepared at the processing plant the trim goes to other chicken by-products which can be made of the scraps thus earning money from what should of been on my plate this afternoon.

False advertising is deceiving many people which don't know what a chicken breast is and are getting ripped off.

I'm also sending this letter through USPS.

Thank you fro your time.

Patrick Roy

I had just started at Olive Garden, today would of been the last training day for me. I arrived on time walked through the door just for the manager to tell me I couldn't work in the pants I had on ( black Jean like) yes I understand their dressing policy they have but due to me still being in training mode instead of letting me waste my day and sending me home because " I couldn't work " she could of had Me finish our training modules videos or even other training information instead of on the floor. Very rude and un professional.

I called the Olive Garden restaurant here in Cheyenne, Wyoming and made a reservation for a going away party of 50 people for Saturday, April 21, 2018 at 6:30 pm. The day came and we started getting calls and messages from friends stating that the hostess was telling them that there was no reservation under our name. We were informed that they were very rude to every single family that came up to ask for our reservation, what they didn't realized was that half of the people that were in that waiting room was part of our party. We had to change our reservation to a different restaurant on the spot due to not being able to be accommodated. One of our friend stayed and afterwards told us that the hostess was still being rude and talking about us very rudely in a waiting room full of people after we left. I am not in anyway pleased with this information and how we were treated tonight. We have never had any problems with the restaurant in the 9 years that we have lived here and we actually frequent the establishment quite a bit. I just can't believe the way the situation was handled. It was supposed to be a nice celebration with our family and Friends giving us the opportunity to say our "goodbyes" and "until next time" because we are a military family, instead it became one of the most stressful event.

We just had dinner at our local Olive Garden. While the wait time was fast and the hostess was polite that's where a nice evening ended. We were told we couldn't have a sling to put the infant seat in. Then our server was not attentive or over whelmed. She would take a drink order from one person and not acknowledge anyone else at the table. Food was decent. The zucchini with pesto with the steak was awful. We ordered dessert on the table tablet and then had to ask our server about it... she never offered us dessert. Then we waited to pay. We had gift cards and the table machines never accept them. The sad thing is there was over $50 in gift cards and some how only $25 came off the bill. We were told a card had no money. Then while we were splitting the bill the server never brought out check books but suddenly one card didn't come back because the manager had it in a check book. Ummm weird. Too many weird things tonight. Definitely will be watching my bank account.

Sex predator working for olive garden: watch your young sons!

After 9 years I finally decide my Son could go into the men's restroom by Himself. While standing outside the restroom my heart was racing but this is what my Son wanted to do.

My Son walks out along with Olive Garden male staff. Gentlemen walks over to me explaining the solo conversation he just had with my Son in the restroom.

WTF! Why are you having a conversation with my 9 year old Son in the restroom. I blanked out. I didn't get his name. I remember explaining how inappropriate it was to hold little boys in the bathroom having a conversation with them.

Spoke with manager Ben and explained situation. Ben asked that I give a description of the gentleman and he would speak with higher ups to form an investigation. All while telling me how upset I look. I guess I was suppose to be smiling.

This situation is far from over. Filing Lawsuit.

Food was nasty and it tasted like dry plain noodles.. I have orderd this item for over 15 years and it has never tasted like this.. I will no longer spend my 17 dollars on a plate that im so dissatisfied with.. I got 2 salads with 1 salad dressing not worth the money This is the second tome in one month that i have wasted my money on this horrible plate

I used to frequent this olivw garden a lot with family and friends year round when they came down for a visit and pick up order about once a week. Today I waa going to treat my mother there to try some new menu items. I calles as I was leaving from work which is a bout an hour drive, and i was told it was a 10 to15 min wait and that I couldn't so call ahead seating since there was already a wait. So I met my mother at the largo florida location who had been waiyting 15 min already for a table for us. Soni went in and sat down with my mother. On my way in through the parkinglot I passed 6 people who when I went in and sat down by my mother I heard one of the ladies in the party of 6 say that she had called ahead and they were seated right away after my mother had put her name in and had been waiting for 15 minuets. I talked to the host to inquire why I was told that they weren't taking call ahead seating and were seating and were seating people ahead of us that had called ahead. All the host could say was I'm sorry but you disnt talk to me. So I asked for a mananger to whom I explained that inhad tried to call in an hour ago while driving to the location and she started trying to make excuses and told me they only take call aheads an hour in advance. ?. Instead of apologising and getting us seated she continued to argue with me and make excuses about bigger partys having priority over smaller party's as 3 partys of 2 were being ushered right by me and being seated. Ive never been treated as poorly or unfairly and had my intelligence insulted so unnecessarily. She was obviously not going to try to fix the situation so I asked for a corpirate number to call and left after wasting an hour drive to get there and 20 min there.I called the number only to find out it was after 5pm and to late to call. I work as a professional in customer service and have never seen a more incompetent manager or horribly poor customer sevice skills. Wondering how she was ever hired in the first place?. Well that being said I will never patronize that location or olive garden again period. Very disappointed, have enjoyed your restaurant s for 25 years. I think the so called manager I spoke with should be given some training in customer service and have some form of disiplineary action. Thanks for nothing and a horribly ruined evening. I would like a number to a local district manager if possible so I can get my complaint to an actual person.

On April 16, 2018 we went into the new Olive Garden in Morristown TN with a party of 6. We love Olive Garden but our waitress was very rude and did not keep up on waiting our table when asked for refills she rolled her eyes and blowed. Then I don't know if she waited a long while before picking up our order out of the kitchen but it was super cold. I have never experienced this at any other Olive Garden before. I know my past working in restaurants it gets busy and aggravating but that should never be taken out on your customers. We was still generous and gave the lady a 20.00 tip.

I chose Olive Garden for my birthday lunch. I received gift card as one present. I accidentally dropped it in the booth or on the floor. I returned an hour later when I realized that it was missing, and asked if I could look for it. The manager informed me that they would contact me if it was found. I understood that at the time of my return, other customers were seated in the same spot. But I had expectations that it would be located after their departure from the booth. I was mistaken, I called the following day and still the same manager exclaimed that I would be contacted if it was turned in. A gift card is more than likely not going to be turned in so I wish that I could have searched and located it from the booth where I accidentally dropped it.

We went to eat at the Morristown Olive Garden and my son had spilled his drink and the waitress was very rude. I understand it's a job when you work a place that stays packed and busy it gets frustrating but you need to take that to the back and not take it out on your customers. We still even left her a 10.00 tip. I love this restaurant and the food but I will never eat here again.

Just had dinner with 2 friends. The waitress proceeded to tell us it was her third night on the job. She brought our water and ended up dumping a whole glass of ice water on my friend. It wet her whole pants leg on one side. It was cleaned up but didn't help my friend who had to sit in wet pants through the meal. No compensation was offered to her only an apology. I didn't feel the meal should have been compted but something should have been done, glass of wine, dessert, something. Manager came and said hope all was fine since it was only water! He never came back to check later as he said he would. Also I didn't care for getting my entree with the salad. I'd like to have a chance to enjoy the salad and then have my entree hot. It was a miserable experience.

My wife and I went there sat 4-14-18 waiter told us theres no salad I said sams club is just down the street and there's other markets within 10 min waiter thought it was funny my wife didn't because she always has salad this is amateur hour unacceptable mgr should be absolutely fired no excuses he should make it happen. That's his job. And he failed big time.