Olive Garden
Reviews and Complaints

I visited the Bowie Town Center location Monday night with my family. We had been planning the trip all day. I ordered the big meatball Manicotti. I noticed that the texture of the meatball was funny, so I opened it up to reveal that it was pink and uncooked inside. I immediately felt sick (and hope not to actually get sick). I am very disappointed with my meal and the fact that there was dirty glasses and silverware on the table. Completely unexceptable. The server however, was nice.

I have witnessed a employee passing a drink overtop of my elderly mother head That was eye opening. We went back recently the employee dumped cheese on my mother lap instead of keeping it on the table and in front of my mother. I noticed that the food took a long time to our table seemed not as plentiful as other customers and while we were waiting customers came in and was seated and served right away. I have the ticket from the event but the lady who served us was not bad it was the cheese girl who wasted cheese onto my mother thus damaging her cloths. I think that the employees needs to keep all food out in front of customers at all times attitude seems to be a issue with the employees when we show up. I 'd like to meet a manager if we ever come back to that location.

Hello I don't want any coupons. Every single Olive Garden I go to, the timing of the meal is horrible. I can barely get half a bowl of salad eaten and the meal is being delivered to the table. I realize the concept of getting the next customers seated but this is ridiculous and I asked the server to not bring our meal until we were done with our salads. We used to go to the Wallisville road location in Houston but the service was so bad we quit going. There's a brand new location in Summerwood in Houston, we were really hoping it would be better but unfortunately its the same as the other location I mentioned above. The timing of the meal should be something taught to management and servers.

April 15th, 2018 around 3:00pm my boyfriend and I were trying to enjoy your new specials. I was trying the new stuffed fettaccine and he was having a shrimp and chicken dish. There was a gentleman sitting next to us chewing tobacco and spitting in a cup the bartender provided him. I'm a smoker and tobacco is tobacco if I can't smoke in your restaurant he shouldn't be chewing and spitting tobacco. I packed up my food to go, complained to the bartender and the hostess at the door and absolutely nothing was done. It was disgusting and made me loose my appetite.

My bill came to $25 at the location in Bradenton fl I look on my bank statement I was charged $35! I called the manager and she told me she couldn't do anything about it and was very rude. She pulled up my card told me my charge was 250 and repeated she couldn't do anything about it I should take it up with my bank. That was my first and last time visiting one of your locations. As a manager I would think the call would have been handled more professional.

We have made it a tradition to celebrate our 99 year old father's birthday each year at Olive Garden. However this visit will be our last. I'd like to start this out on a positive notes the food was fantastic as always. My immediate family and I eat at our local Triadelphia Olive Garden two to three times a month. And each year 12 family members or more celebrate my dear father's birthday. Our waitress Courtney was so kind at first. As she walked away from our table it seemed intentional for her for her to make sure we heard her comments. Such as "they always give me these old [censor]", (while speaking to another waiter the same waiter she was very SEXual with the entire meal she said "its going to take them forever to eat, ill never leave" my parents are Born and breed Catholics they were emabarassed to even witness such public display of two fellow workers. Neither of my parents ate their meals, after such a horrible experience we wanted out of there as fast as possible. We loved making Olive Garden a part of our yearly celebrations however that was our last visit.

My husband and I had traveled a few states away for cancer treatment. We was so tired and hungry. I ordered our food to go. When I got back to the room with 2 orders of spaghetti and neither had hardly any sauce. I ate a bread stick and a few bites of spaghetti and threw it in the garbage. It cost over $30.00
I never have a problem when eating in the restaurant, but when ordering take out, the cook tends to not make your food the way it should be.
Picture attached

The servers have zero side work! They can't even throw in a tray of breadsticks. The Togo has to set up the whole alley and then close the whole alley as the servers stand around on their phones. They do whatever they want then the Togo has to constantly clean up their mess, run their food, cash them out the second they ask, put in their food, even when you're complete busy. Olive Garden seems to be the only restaurant where the servers don't do anything at all for the team.

Our waitress Amanda was nice at first but once I paid and asked for bread to go she had completely ignored me for 20 minutes. So before I left I asked a different employee who also gave me attitude and said it's a 10-15 and she handed it to me very aggressively. I thought your bread was unlimited and why you don't want to give out more. I don't think I'll go to Olivie garden for a long while plus the food is not that good. Waste of 54.00 and my time.

My name is Darlene littleford. I would like to make a formal complaint about our server, Brit from location 600 Shoppes at Stroud, Stroudsburg, PA 18360 @[protected]. My family of 5 went to Olive Garden on Saturday, 04/07/18 to celebrate our daughter, Desiree' Littleford's Marywood University Sr. John Leadership Award. Sadly it didn't even feel like a celebration. We were there from 3pm until 5pm. During which time Brit had a stone cold face when we were communicating with her. Dishes were left sitting on the table way too long. She seemed to have an issue with accommodation. She was not polite at all. I felt bad for our daughter. A server can make or break your event or special day. When our meal was over Desiree's special day was broken. We spent about $106.00 plus a 15% tip bringing our total to approximately $121.00. Understand my mother and daughter were upset that we even left that for the server. We are the type of customers that tip 20-25% for excellent service. I felt we made our point leaving the lowest acceptable. Please see that Brit is reprimanded for her lack of good service. Thank you. I was upset with my husband that he didn't hit print a receipt or email. I do not have a paper record however feel free to check any details I have shared. I'm sure the manager can look up our transaction. It is on our bank statement, Debit card. It would be nice if a gift card could be sent so that my daughter could have a better celebration on a later day.
Thank you for your consideration in this matter.
The Littleford Family

Well, I enjoy dining at olive garden very much but 4/8/18 at the olive garden in southgate, mi... Store # 1172 I had a very upsetting experience. Myself and 4 of my friends planned to go out for dinner, I am the one that talked them into going to olive garden, because of the promotion I saw on television about some new dinners they were serving and special prices. So, we go place our orders and we are having a really nice time, out waitress was very nice and gave us great service. 3 of us ordered one of the new dishes, so when the bill came and was not priced for $12.99 I asked the waitress and told her about the promotion I saw on television she stated that she was not sure and had not seen the commercial and asked if I wanted to see a manager I said sure thinking the manager would know the specials. Well, when we saw him coming toward our table we could already tell he had a attitude, he said you wanted a manager I said yes and proceeded to tell him about the commercial I saw for their promotion, he told me that he had not seen the commercial, so he didn't know about any special prices and he went as far as to tell us 5 adults that when we come back into that restaurant we need to get a manager involved with our ordering. I was so angry when I left that restaurant, our whole evening was ruined... His name was thomas. I was so mad that I called back and spoke with the general manager seth, he apologized and said that he was very sorry that our evening was ruined, but that other [censor] will cause me to not go to that oliver garden again and I will definitely tell others about my experience.

We were at ur restaurant on march 17th 2018 for our 12 year wedding anniversary. It took for ever to get service and then when we finally did get served there was hair in my tour of Italy and I was so disappointed. By the time they brought me a new one mine u it was 3 times smaller then the original my husband was already finished with his meal and ready to leave.

Went to olive garden for lunch after attending mass... We were seated and the waitress came and got our drink order. There were three in my family and only one was brought the drink, the other took about 10 minutes. My husband was going to order the new giant meatball & four cheese manicotti but they ran out of meatballs... My daughter wanted to try the new stuffed fettuccine
Alfredo with chicken and they ran out. We were a disappointed that we had to order something else, although we love the food, we were wanting to try something new.

Meand my family go to Olive Garden once or twice per week to the point to where the staff identified we went there on a Sunday afternoon and got no service whatsoever I took a while for us and that nobody knowledge that we were there this is a place my daughter loves to go to so much going there we were sitting at our table for at least 15 to 20 minutes and no one acknowledged us This is a frequent occurrence at this particular restaurant we just tolerate it

I called ahead to get on the wait list as directed on the Olive Garden phone message. On hold almost 10 minutes. Arrived at the 75th Ave. & Thomas location in Phoenix AZ still on hold. Inquiring about the long hold, the receptionist said her phone didn't show me on hold. I showed her MY PHONE that showed me still on hold. Then she said they don't have a wait list!

Olive garden has a new promotion I received an e-mail about. I use the olive garden to go app. On my phone and placed an order for the new giant meatball and four cheese manicotti. On monday april 2nd at 5:44pm
I went to the restaurant to get my order and when it came out I questioned the server about the appearance of my meal. I stated "that looks nothing like the food I ordered and the giant meatball looks like someone scraped it from the bottom of the pan" to which I was told. "this is a new menu item and I guess that's how it comes out"
I accepted the order as I knew the taste would be fine but appearance has a lot to do with satisfaction. I am sure they would never serve that to a table but a carry out customer picks up and leaves.
See attached photo of what I wanted and what I received.
I don't expect anything more than awareness. I have been in customer service many years and my wife is in the food service business. You don't present things like that.

I am having a serious issue with a service manager named Brianna A. She continues to harass me, use vulgar language, and verbally attack me.I don't know who else to turn to.She makes me feel very uncomfortable.She called a meeting on Monday [protected] and was yelling and using offensive language. " you all are streeing me the (bleep) out " and "I do everything for you all and you (bleep) on me" These were her exact words.Please help

I have enclosed pictures of the original review I posted on Google 10 months ago. I have never heard a response or had this issue resolved. I have also copied and pasted the original review below. Please take this comment into consideration and please provide me with a refund or give card. So I can enjoy the olive garden experience I deserve. I have yet to return to olive garden due to this outstanding issue.

Well my experience here today was absolutely horrible. Our waiter was Anthony T. First he forgot my nephew's soup twice. He forgot the cheese after we reminded him more than once. He swore he took our drink order and never took it and we had finished our salads n bread without even being offered a glass of water. We had to remind him for everything including our sivlerware. He would never remember anything we asked for the first time around. It was absolutely horrible. We had to wait over 15 mins for breadsticks. He then reminded us twice that the tip was not included. I felt as though he was being too pushy for his tip and thats not professional. So at that point we left no tip. So after reminding us that the tip was not included he proceeded to chase us down by the elevator and said there was a problem with the bill. He literally harrassed us and i told him the bill had been paid and there is no problem here n to please leave us alone.last but not least i had the giant stiffed mancotti with mussels a d shrimps. It was also horrible. It lacked in flavor on every level. If someone can contact me that would be great. This was really horrible and i dont think i will be back unless olive garden can resolve this somehow.

Olive Garden 1174 5529 S. Lindbergh, Affton Mo. 2/09/2018 I took my wife to this location and spent a great deal of money here, $55.00 plus tip. We ordered chicken parmesan and chicken alfredo all you can eat special. Our first plate of food was fine but our second plate had very small portion size and very small plates and the food was overcooked and cold. The service was good but the food was not! john stagg [protected]

My husband, daughter, and I were here for lunch (11:00am), and ordered from the lunch menu. My daughter and I ordered the shrimp scampi. I have ordered this dish on many other occasions and it always be more than I can eat in a large bowl. This time it was very small, so we are thinking we had the lunch size since it was on the lunch menu. When we get our ticket to our surprise the price was same as dinner $15.99 when the lunch menu stated $7.99. We asked the waiter and he said that was the dinner size now. This was very deceiving and disappointing! The amount could have be placed on a saucer.