Olive Garden
Reviews and Complaints

The Olive Garden at the shops of Allen was once a go-to. I just WALKED after yet another evening of OBNOXIOUS service, this time at the hands of business-card-to-the-far-right manager Angelina Diaz.

Our last meal was comped after a reportedly newbie server "Meghan" took clueless to a new level. The restaurant was EMPTY and we couldn't beg this girl to leave her chat-post by the kitchen to beg for food. We were at Olive Garden an hour before we received our melted cheese and toast. I'm no chef, but I can melt cheese and make bread turn brown. The GM, Ron Burke, came to our table to accept responsibility for the nightmare of an evening and graciously take the blame for their inability to produce toast: "We put it through three times, it wasn't just right." At any rate, the evening was horrific enough for them to comp the check. I would have gladly paid double for a pleasant evening.

Tonight, we made it PERFECTLY CLEAR to the front that we did NOT want Meghan. They seated us and one of our regulars...a charming waiter...came to our table to take our order. Meghan was in her usual position, chatting it up with another (usual) waitress.

Did I mention we are SERIOUS regulars?

So, after we ordered tonight, MEGHAN came over to tell us that she knew we'd already given our order, but she'd be taking care of us. We asked for a manager.

Enter (eventually) Agelina Diaz, smug, loaded with attitude and (in all seriousness) wearing pants tight enough to verify her underwear brand. Advising me this was the first time she'd met me...we've eaten there every other night on particularly busy weeks...she went on to be such an condescending *** that we chose to go to the front, request our check and leave.

Not satisfied to leave completely destroyed alone, she followed me to the front and said, "All fed up then?"

"There's a reason I didn't ask for you, " I replied, then reitterated my request for the check from the innocent employee manning the front.

"Okay, well that's FINE with me..." she started, flipping her hair back with hrand drama.

"I didn't ask you, " I replied.

Suffice to say...I'm done. When I get finished sharing this story, I'll drive across town to Kenny's, where they DO know my name and treat me with the respect any customer should deserve.

Plus...they hire competent servers and the food rocks.

2 adults and 3 children, 05/12/15 sat down at table and waitress immediately offered sample of roscato wine, she poured small amount in glasses already on table. I took my sip and felt something going around my inner lips, I could not swallow and was obviously distressed holding wine in mouth I took out what was in my mouth other than wine and put in in front of me on top of the menu and it was a live spider that was in my mouth! I freaked out but was very very calm, I do not like to make a scene. She said she would notify the manager. We ordered and the manager said she would give us an appetizer, we declined we didnt want one. I could hardly eat anything and most of it I had to spit out because I was freaked out and still am. Have been vomiting over and over and it has been 24 hours, cant eat anything because every time I even think about food or eating I think of how that spider felt in my mouth and get sick all over, no appetite it is horrible.. I am furious. The manager then shows up after we had started to eat our food and said wow you got your food fast I brought this appetizer plate and had a huge plate of fried mozarella and chicken strips things. We refused and then she had the nerve to like show it to the kids and say do you want these. Now I am really mad, you do not go above a parents wishes and ask the kids so you can "cover" a live spider in someones mouth! I was a vegetarian years ago and it takes alot for me to eat meat, and I get a live spider in my mouth. I havent been a strick vegetarian in years, but eat more like one that like a meat eater. Then she did take off my entree, but we paid $8 x2 for wine! And everything else. I am furious and am not satisfied with my outcome at all and I am not thru with this! [protected]@yahoo.com ck#59180

Olive Garden in Decatur needs to get a good cleaning!
Bathrooms are always dirty and the rags they use for wiping the tables always smell. The whole restaurant smells musty and dirty all the time.
Carpets, windows, tables and plants, everything smells!

My wife and I went for lunch of March 20th 2015 with about 12 other friends, only we two had the Eggplant Parmesan and only tow of us got sick. For next three days I was sick and sat on toilet continuously. Saturday morning I called and complained to restaurant and I got lip service of how they are perfect. I told them I had not eaten any thing. They on Monday 3/23/15 their Insurance company, Liberty Ins called and said the same thing. They said only way we can do any thing is for you to prove what was the bacteria in food other wise tough luck. What a great way to say screw you. Later I thought why did the restaurant mgr and the Operations Mgr who had called me told me that, I could have saved my watery stool sample for them to detect the bacteria. We eat regularly at a diff Olive Garden (Holcomb Bridge Roswell GA) never had this problem. Olive Garden lost our family and all our friends for customers.

My husband and i went for lunch on Saturday Nov 29th . He ordered ravioli with meat sauce and sausage on the side. the menu priced the sausage side at 1.99 and the ravioli had little sauce on it very dry my husband asked for more sauce and by the time he recieved it the meal was cold so he asked for a box to take it home. when the bill came we were charged 1.49 for 2 pieces of sausage instead of the 1.99 that was on the menu. We were very disapointed in the entire meal I don"t think we will be back there again.this was the second time we had a bad time.

A frien and myself went to OLive Garden on Sept. 17, 2014 for lunch and the service and food was great. The friend asked for a to go Coke and the waitress said yes. When she returned with the drink she stated they had no covers. my friend took the drink anyway. I think they should had offered her another cup. My friend could had spilled the drink in her car. I cannot such a large restaurant woul run out of covers in the middle of lunch. Just does not seem a large place should run out of supplies.

I purchased one of the Never Ending Pasta Bowl cards yesterday after battling to get through to the website, there is a little button everyone had to click to be able to purchase that says Terms and Conditions, well I checked it for fear that I would not get a card and did not read it. After purchasing I checked to make sure that I could give it to my son even though I had purchased the card. Imagine my surprise when I read that the card is only good for 100.00 when purchasing the never ending pasta bowl and that the price of the meal will be deducted from the card until the balance is zero. I have already send an email to Olive Garden but have not received a reply. No where in the email I received or mentioned on the plug yesterday on Good Morning America is there any mention of terms and conditions. Please check for yourself. This is a very deceptive marketing scheme. If they think they can get away with this I'm thinking Class Action Lawsuit.

Had a great dinner at Olive Garden #1085 in Reno last night. Our waiter asked us to please complete the online survey referenced on our receipts. It said they wanted to know about our dining experience. When I tried to complete the survey, all it was, was page after page of marketing for various products.

I do not like being lied to, or played for a fool. There was not one single question about my dining experience. I think Olive Garden and myself shall go our separate way, and I will dine elsewhere in the future.

During our meal last night we had great service normally we have such horrible unorganized and or rude employees taking care of us. So when everything went so smoothly my husband and I were impressed, until closer to the end of our meal we hear a male voice (f*** [censored]) from the kitchen! No matter how others acted so disrespectful the two woman working in the area we had been set did an amazing job. I put myself through college as a waitress so I completely understand how things in a restaurant can become frustrating but the young man should not have done that. I know that we were sitting in the back right side of the facility and we could here things going on in the kitchen but there's not excuse for that kind of behavior!

Please do not dine here if you have small children. You get treated like second class citizens. My family decided to enjoy our evening at a so called family restaurant. "When you're here...you're family" or something like that, right. My family, five of us - 10 year old, 7 year old and 1 year old were treated extremely rudely by our server who seemed aggravated with us to begin with and wanted us to move our one year old out of the way for her convenience and was questioning our choice of what we ordered for our kids. Very rude. My one year old was being fussy that day, but my husband and I were handling it. Apparently, this bothered 3 old ladies four tables away and they tsked at me when I was leaving and called me some names. Upon confronting them and letting them know that this was a family restaurant and we had the right to dine there just as much as they did, the manager came along and sided with them and was shooing me out of the restaurant. FAMILY RESTAURANT. That's certainly not how I treat my family at all. I will definitely NEVER consider going to Olive Garden in Altamonte Springs with my family, co-workers, friends, or company meetings! Beware to all family with kids and definitely go somewhere else! They only cater to the older customers with no children.

The Olive Garden "We treat you like family!" ...Of course in my visit this evening to the olive garden in Malbus Alabama...that family is a bunch of drunk rednecks. We had the worst service ever...over an hour to get our food, while they kept trying to jam bread sticks down our throats. And the place was half empty due to a massive storm outside. The food was good...good and cold and our waitress looked and acted like she was on crack!. Add to all this, a table near us was occupied by a group of a fat black middle aged women who felt it was OK for their one and two years old children to scream at the top of their lungs over and over all night, while they ran around the place unsupervised. Yes, and a fun time was had by all. NOT! Never again will I head to this Italian hell!

My wife and I had the mussels for an appetizer Monday 05/27/2013 around 5PM CST. After eating about half the order we noticed 3 or 4 shells that hadn't opened and dark spots around the edges of the meat of some that had opened. About an hour afterwards my wife vomited an seemed OK afterwards. About 3 hours later I got violently ill throwing up with watery stools until finally falling asleep waking twice during he night with more stools which were only liquid. The only other thing we ate in common was a crispy parmesan shrimp dish with five cheese sauce in which I ate three or four of the shrimp and shared one with my wife. We have visited this establishment many times and have always received great service and no issues with the food or subsequent illness. I was just wondering if anyone else has experienced the same thing recently and think the restaurant should be aware. Thank you.

My husband, my 13 year old son and my nine year old daughter and I went to your restaurant. I wanted to take some food home for leftovers so I asked for a take out case. My husband and son ordered dessert and the kids menu came with a kid's dessert. My waitress almost left when I told her I wanted a dessert. She thought that I did not want a dessert because I was full. Just wanted to leave some room for dessert. What did I do when this happened.

Did I

a. Start yelling at her for ignoring me.
b. Asked to speak to the manager and tell him to fire her right then and there.
c. put her in front of a firing squad.
d. have her shipped to Iraq to be beheaded
e. demanded a free dessert
f. Demanded a gift card and thrown a fit when I just got free dessert gift card
g. demanded a gift card and complained when it was only $25
h Simply told her nicely that I also want dessert.

I did "h" of course.

You may be wondering why I am posting this review.

Well most of the people would pick either "a" "b" 'e" "f" or "g""(and if they could c or d) but simply acknowledging that you want dessert got the problem solved then and there. I ask you why make a big deal over something that can be easily solve with saying.

"excuse me can I get some dessert too"

I have seen lots of complaints on here that can easily be solved by just doing that.

me and my daughter and grand daughter went to olive garden for lunch on 1-16-13 we were seated by 2 women a man and 4 out of control children, we had been there for 40 mnutes was just starting to eat our soup and had to leave or end up in jail because it was handled so poorly by the manager kyle, we were trying to ernjoy our lunch when a little girl reached over the seat to put a sucker in my hair then pulled my hair more than once smacked me in the back of the head and my grand daughter was kicked in the back of the head by a little boy who was standing on his head in the seat then we were continuously kicked in the back through the seat while the parents of these 4 children never corrected them . so we ask to be moved which upset the mother of the children so then we were cursed by the mother and then she flipped soup with a spoon at us and was never asked to leave so we were the ones who left without getting to finish our lunch my opinion if you cant control your children in public keep them at home

Store managers allow their friends who are servers to come to work with altered states of minds, who then provide poor customer service, and are known among the employees as thieves. YET, instead of taking care of these problems or confronting the non-sober employees, the store managers fire an employee for forgetting to enter a $2 coupon.

Incompetence, ignorance, idiots. That's what's waiting to serve you at the Collegeville, PA Olive Garden !

Receiving 2-3 spam advertisements daily from Olive Garden. This company doesn't care about their customer's privacy. On top of that, they constantly violate the spam laws. As far as I'm concerned, anyone who breaks the law is a criminal! I will not do business with criminals! By the time I'm finished with Olive Garden, the whole country is going to know what a bunch of jerks all of these people are. On top of everything, I've never seen a clean restroom in any Olive Garden. As far as general cleaniness for the entire Olive Garden chain, I would rate the about a THREE! I'm taking them to court!

My favorite restaurant has been Olive Garden for 6 years now. My husband and I celebrate every special occasion there and always really enjoy the food and the atmosphere. However, tonight we had a much different experience. The OG we went to to tonight was not busy in the least. We were seated, and out waiter was not very attentive. For starters, he messed up our drinks TWICE, brought the wrong dressing for the salad, and when I asked for a second time for the one I wanted, he brought out another container of the same wrong one and instead of handing it to me, he just passed by the table, slid it over, and never made eye contact, as he was talking to guests at another table. I had to catch him, ask yet again for the right dressing, and finally he got it right. Secondly, the breadsticks that we got were so hard that they were flaking and broke off in rock hard chunks. You could taste that they were old and reheated. We asked for new ones, and the new ones were fine. When my husbands appetizer came, it was just as good as it always is, he said, so we thought maybe the meal just had a rocky start and would be fine. But when the server came with the rest of the food, he asked if i wanted more salad and I replied "no, i'm fine", to which he replied "so do you want me to take this or not" in a very aggitated tone of voice. I ignored the tone and told him to take it. When he sat down our food, my husbands was wrong, as it had not only the wrong pasta, but the wrong sauce as well. The waiter was already gone though. My chicken in my chicken parm was very overcooked and my spaghetti was al dente at best. Also, it tasted like the chicken or the sauce had just sat in salt for a week before it made it to the table. Before we got to the restaurant, we were both starving, but after just a bite or two of our meals, neither one of us had much of an appetite for that. Still, we just decided to tell the waiter we didn't care for the food and to bring our check. When we did, he said he'd be right back, and brought over a manager with no check. She said point blank "whats the problem?", to which I replied that the food tasted burned and salty, and it wasn't a problem, we just want our check and to leave. So she said "well, have you ever eaten here before? because i eat that chicken parm every night and it never tastes bad to me". she repeated that she ate that every night about 3 more times throughout the conversation. my husband then said that his also tasted bad and that we weren't going to eat it, we just wanted the check. She went on to say "well, i'll taste the sauce but we don't add salt so its not the food..." implying that the problem was us! As I repeated again that we just wanted our check, she turned around as I was in mid-sentence and said "have a good day" and as i went to ask yet again for the check, she cut me off as she was walking away with her back to me and just said "have a good day". So we sat there, waiting for the check for a few minutes before the waiter came over and said the whole meal was comped. We went to the front and asked to speak to the manager again because we wanted to pay for our food, and she never came up front. Instead, all of the waitresses and hostesses (aside from our own waiter) came over to say how sorry they were. We left with her business card in hand. I can deal with bad food. I can't deal with crappy management. I usually call restaurants comment line afterward to brag on the service or food, but this time, I really think the opposite is called for.

ive been to olive garden a lot. However, everytime i go to this OG with my family, it always ends up being bad somehow. I actually went to this OG the night before with a friend and it was fine. However, we went the next day with family and it turned out bad again. We went aruond 9:15...first off, they served us cold soup...it was barely warm and basically cold...we got another kind and it was warm but the main one was just cold. My sister in law got her dish and immediately just said it was really bad and returned it--yes she had never had the dish before, but ive never seen her complain in my life...i was surprised-- it must have been really bad for her to complain...my mother's dish too was bad looking and hard pasta, and she had never complained about that dish befoer too. My dish wasnt made right the way I wanted but i didnt feel like complaining so i kind of just kept quiet and didn't really eat it but I was planning on possbily saying something.

After we got more soup and it was cold- then my mother said maybe we should get a manager since nothing was right---and we didnt want to get the waitress in trouble but just hope they could give us hot soup and better meals...the manager however...came to our table---listened and just said he'd comp all our meals...that's it and walked off---huh? we were surprised...i didnt want our meals comped-- i wanted hot soup adn my dish made the right way...i was hungry and obviously they didn't care... then no one returned...we kept saying...where is our soup? we waited and waited---and then my SIL said...well it looks like no ones going to be bringing the soup...the waitress came and then took the cold soups and my pasta dish from the table...we figured she'd bring out our hot meals made correctly...again we didnt want our meals comped we wanted the food we ordered...we waited and waited and then realized--it seems no one is coming to bring us our soups or pasta ? the manager then came back to say that they had no sauce for the pasta dish and apologized...huh? they had no tomato sauce...he said they didnt have 'that' kind of sauce, then said they had no sauce left at all--it was put away-- im thinking BS? its only 10 minutes after close...this is ridiculous...in fact they had just made my SIL's new dish...so thats just not possible...obviously they were lying because they thought they could easily just comp our meals and walk off... like...ok cool you get no food and u can leave hungry...not---hey we'll make it right for you? this was terrible terrible just such bad service...how could they do that? So we thought...ok we'll get our soup right? my SIL asked the mgr if he could give me a voucher so i could get some pasta next time...im thinking...i dont want it next time, i want it now? i came here to eat not get vouchers... i came for soup mostly too...and barely ate any...no one came back to our table to give us a bill, ask us if we wanted anything. Basically we weer treated as freeloaders or 'complaining customers' and yes we did complain but justifiably so and someone should have made our orders right. Cold soup and bad food just doesn't cut it...

Then the mgr came back to give a voucher with an ok sum of money on it---which was nice but again I didn't go there to get a voucher i went there to eat...the service we received was so horrible...just so bad...we were given dirty looks by a bus boy and when my mother asked for her food in a to go box--the one she didnt like the mgr said "u didn tlike it and you want it to go"? what? you didnt charge us however...you also didnt try to make our food right and basically was almost kicking us out...any manager would have made it right and maybe given a discount on the bill...I literally left hungry as all I ate was a bowl of soup and some bread and that's it...they lied and claimed they couldnt get any sauce for the pasta and had no soup left---but then they said "well we have cold soup" so I said ok if you can give me that as i came for the soup? and have eaten nothing now...

..this isn't right...this is really bad service... no one wanted free meals... we wanted our food made right...we left with nothing and a voucher which for me means nothing b/c i rarely go to olive garden...OG is a corporate type place and this kind of service is unacceptable... how can they refuse to make people's dishes right or give hot soup, and instead just say "ok you dont have to pay" and that's it... also my food was taken away and then I ended up eating nothing...they could have at least left the food there so I could haev eaten 'something'... some people might say-- oh u didnt have to pay and you got a voucher? what are you complaining about-- about everything? again i went there to eat and left hungry...and had to wait over an hour for no reason- you dont go to a restaurant to leave hungry...that's not ok? we could have gone to ANY restaurant however we chose olive garden, only to receive a terrible experience... the only person who really ate was one and that's b/c her meal was made right after she complained... my meal was taken away and I had to eat only a bowl of cold soup...absurd...we were also not treated well and almost as if we were trying to get free meals, or not pay or who knows what... the manager did such a bad job...of not making the food right, and just saying "ok im comping that meal and that meal" and walking off-- huh? that's not how managers act in a situation like that.. we waited an extra 30 minutes just for soup and food that wasn't coming and no one even told us it wasn't coming... this is how you treat customers...its horrible...my family members said they are never going back to that OG again and everytime they do go something bad happens there...which is true as I went the night before with a friend and service and everything and food was very good...this OG needs to get their act together and the way the manager behaved was just not acceptable...