OnTrac
Reviews and Complaints

Tracking #: D10013040024868

Got an email at 1am saying tracking shows the package has been delivered at 12:57am, that's midnight! That's Sunday night/Monday morning! I checked my front door right after I got the notification, there's no package. Ontrac Never delivered my package. I asked Ontrac to provide proof of delivery. It's hard to believe that their driver was working at 1am in the morning.

this is what Ontrac respond to me:

"We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue."

I was ordered stuffs and it was come with ontrac carrier I missing my package ,I don’t know where the deliver drop they package. Not at the front desk ,not at the shop. So I do call the company to resent my order again and even I got an email and I go to check at the front desk ASAP , it’s still gone . Who is gonna take this responsibility?

I’ve been waiting for my package to arrive after getting an updated from OnTrac saying it’s out for delivery. It’s been 5 days! After hearing from back I was told the package is unable to be located. This is the second time it happens. I also hear it happens a lot which is very strange. The vendors sent the package to the facility and got scanned as arrived and now the package is not able to be located . Please check everywhere for my package and deliver it , or ask the vendors to refund my money since the problem is coming from OnTrac’s side. Thank you.

My package has been out for delivery for three days. I have contacted The OnTrac probably 6 to 7 times at this point. They’ve told me that they’ve reached out to the driver and the local warehouse about 20 miles from my home and aren’t getting a response. Each time I’ve talk to them they have told me that I will be getting the package by the end of the day and lo and behold it never arrives. My package still says out for delivery with the original delivery date.

22:08, yesterday, whoever delivered my package, left it on top of our trash cans at the entrance to our property, and left a hole in the package, making my brand new clothes freeze over night, and smell like trash. We continually have issues with OnTrac drivers being so incredibly lazy and useless. Take some pride in your job and deliver to the damn house, stop being a lazy piece of garbage. You ruin peoples items that they worked way harder than you did to be able to afford. Horrible service. This is my order number, so whoever manages this dump can knock some sense into this delivery driver. So incredibly disrespectful. Will not ever be using OnTrac again for any shipping purposes. This is my tracking number. D10013014856875

I bought item from Retailer and they are using Ontrac as their logistics. I put North instead of South on the street address. It was a mistake. but it's strange, the address was typo and the building doesn't exist. but Ontrac said they delivered the package to non existing Building.

I spoke to them and asked the detail where the package was delivered to as the address is wrong and building doesn't existed. their respond is

"Hello,

Thank you for your email. The investigation showed the driver scanned the package at the correct location. We apologize the package is still not located. Please contact your shipper as we are no longer in possession of your package.

If you have any further questions or concerns, please reply to this email.

OnTrac | Web Customer Service"

It's very irresponsible of company! how they can deliver package to non existing address or building. it's unbelievable

These people are dummer than a rock. Their service is the worst ever, not only do they not delivery when promised, they lie to you on top of it. Too stupid to find me in a building with several units. Don't bother to even try to find me. Take the package back to warehouse and then call me to ask a unit number. Why didn't they do that when they were in my parking lot? Then they say they will delivery the next business day, unfortunately it's Friday and the next business day is Monday. When the package doesn't come on Monday I call and ask them where it is. Oh, it took them another 24 hours to print a new label and maybe tomorrow it will come. In the meantime I have a contractor sitting and waiting for the flooring to come to finish my floor and possibly take my toilet out of the tub to finish the job. I will never order another product from Home Depot as long as they use this company for delivery. And also Home Depot doesn't seem to care enough to answer their customer service number to address my problem. I am so disgusted. It's their loss.

This is the worst delivery service available. I just received my package, and it is after 8pm. That is not the bad part. They didn't even bring it to my door or even the walkway leading up to the door. They left the package on the sidewalk by the street! I have made several complaints about this company, and they do nothing to fix it. This isn't the first time this has happened. I usually find my packages in the driveway which seems to be the common theme with this company. I am honestly surprised more packages haven't been stolen, but what do they care, they already got paid.

I don't know even know how many times they have messed up my packages, one time they delivered and took a picture to proved that my package was delivered, I got home a few minutes later and it was gone! Then they left my package from Sephora at a business address after 5pm, and then! They did not deliver my package like they said they will and I called customer services, and they said they did attempt at 4:40 pm when my location closed at 5pm. They never came inside, I had to call and asked if they could talk to the driver to not leave my package like last time, so they said they will deliver the next day, okay so it said out of deliver and it was delivered at 3:38 pm. There was no package I called and they said they'll put out an investigation, I had it with on trac, it used to be great and now they are just [censored]. Customer services are not helpful too. They are rude.

This is the second time I have had a shipment just not show when it was said to be delivered. The first time it said it was delivered but wasn't there. Had a replacement ordered thinking maybe someone stole it and literally to the day a month later they delivered the initial package. 🤦🏻‍♀️ And now, why on Earth a company would use them is beyond me but I've been waiting on my order from Thrive Market and everyday it says to be delivered by the end of today. Haha okay, and it's literally here in the city I live in but still no delivery. Who the hell runs this company? Some high schoolers?

I have ontrac delivery driver on ring video maskless (which could make my family sick/also a city mandate) & in an unmarked van and unmarked street clothes on, and pants grossly hanging off. Would you let your kids answer the door? So my wife did not answer the door as I was not home. After 2 hours on the phone with ontrac, they said "we will bring it friday." I stayed home from work friday, after dealing with their joke of customer service, and the items again did not show up. Today, they again have my items but refuse to deliver them today even though they are out making deliveries today. Then it hit me: ontrac holds onto your stuff if you make a complaint.

I order an apple watch from best buy that got shipped out one December 27, 2021 and I have yet to receive my package it's been too long for me waiting on this every time I track it, it comes up to delayed next day deliver for about a week I never got my package until this day they need to be shut down I also was just riding in Las Vegas n actually seem an OnTrac van driving reckless driving over dividers just reckless I really feel like the company has stolen my package they telling best buy it was delivered on January 12, 2022 and they lied I never got nothing from them they stealing people stuff they paid their hard earn money for this is crazy they lying because they never delivered my package

OnTrac was scheduled to deliver a package on January 6, 2022. I was tracking the delivery throughout the day and in the early afternoon on January 6, 2022, the tracking information on OnTrac's website indicated the package was delivered and left at my front door at 11:40 am. When I got home shortly afternoon, there was no package at my front door, nor any other location around my property, or and either neighbor's house. At 4:30 that same after noon I called Customer Service and found out that the delivery driver had scanned the package as delivered when he/she was in a completely different neighborhood. A claim was opened so that an investigation could be done. The following day the receiver of my package called OnTrac to let them know they had received a package that did not belong to them. The driver was supposed to pick up the mis-delivered package and deliver it to me but that never happened. I was told that Customer Service paged the driver on multiple occasions but the driver never returned the calls. Because I never received my package I was forced to cancel my order and ask for a refund from the vendor. This behavior by the delivery driver is unacceptable and given what transpired I am very suspicious that my package may have been stolen and sold off to someone else. OnTrac is the worst shipper, totally unaccountable and I doubt that management ever followed up with the delivery driver. I would advise that people do everything in their power to avoid using OnTrac for shipping merchandise.

My package has arrived at the destination facility 6 days ago and it keep telling me event made them delay to deliver horrible company even my international package arrived faster than that

Ontrak delivered a package to my house on Dec 11th at noon. The driver backed his large truck into my driveway then turned hard right to cut back onto the street and the back of the truck hit my block wall and mailbox knocking them over. He stopped dropped off the package and left. I wouldnt have known but have video cameras on the front of my house that captured the entire thing. I have contacted them 3 times over the past 2 weeks and cannot get anyone one to call me back. They claim have escalated it but know response.

my son has been waiting for his gift and showed it's schedule for delivery today. So when it says delivered he checked and there was nothing on his front door. He tried calling and told the Rep that he never received anything and requested to show proof that it's delivered., you know like what every courier is doing; take pictures or get the signatures. The Rep simply told him that there is no record or evidence of mis-delivery or non delivery.

This company is a fraud, a thief and should be held accountable for all the items that they stole from hard working people like us, this is unacceptable!

Package in town 2 1/2 weeks and delayed everyday.

Nonexistent customer service.

Emails and calls get the same runaround. Claim is back up on every package and delivered in the order received. I seriously doubt every package stays in destination warehouse over two weeks.

Worst delivery service ever experienced.

Surprised major retailers still use these guys!

My order from home depot, a drill bit set was never delivered. Apparently there was a problem. Can't find out what the problem was, but my order was sent back. I was home the day it was suppose to be delivered by you, but NO ONE showed up at all. No truck, no nothing. I'm really pissed. You service sucks. I will never order from home depot again as long as your the delivery service and I'm going to tell them the same thing.

I made a claim over stolen packages weeks ago through ontrac customer service and haven't heard anything back. This is a fraudulent company that steals packages. Every package I have had go through ontrac has "mysteriously" gone missing, EVERY SINGLE ONE. I have never had any problems with any packages or deliveries from any other company. The last package I had delivered through ontrac said it was delivered in the package room locker at 9:32 AM, however, THIS IS IMPOSSIBLE as the package room is locked to EVERYBODY including shipping companies until 10:00 AM. Looking at reviews for this company online it is OBVIOUS that this is a common occurrence that the company steals packages and should be shutdown immediately.