OnTrac
Reviews and Complaints

Previously a package was delivered to the wrong address. Recently a package was stolen. I’ve ordered from SHEIN three times. Twice USPS was used once OnTrac. Of course the OnTrac package was never received. The OnTrac package was marked as delivered at 5:11pm but no package was left. I believe the driver took a photo pretending to have left the package then stole it afterwards. I’ve lived here since 2012 and have never had a package stolen. OnTrac uses every excuse to in the end say “contact the seller.”

On 09. 08.2023 12:04 PM

I went to the lobby of my residence to get my package & discovered that it was not there. Several hrs later I sent my Step Son back to the lobby to see if he could locate the package to no availability he could not find it. On 09 10 2023 I asked my daughter to go see if she could locate the pack as well & again to no availability she could not find the package either. I've tried several times to reach out to the seller/carrier but have not gotten a response or reply back as of yet.

This company's employee was not aware of their surroundings and backed into Brookside Motel's roof rain gutter and caused damage to gutter. It happen around 11:30 am to 12:15 pm on September 6th 2023. The driver gave me this number [protected] i call this number and went to an unhelpful recording that said go to the online website for package tracking only. Also i was out side when your driver hit my gutter and I hear it. This was the west side of the Motel.

I have a package that is in the Baltimore facility and it has been there since the 23rd of August. My package has not been delivered or located. No one at this company seems to care about locating it but keep updating the tracking stating "Your package will be delivered by the end of the day" Well my package has not been delivered and I have no idea or your company has no idea where my package is. If my package was delivered to your facility then why is it no one seem to know where it is. Did an employee steal it, was it delivered to the incorrect address or is it just sitting there and your employees is to lazy to look for it, but the text and updates continue to come on my phone. My tracking number is D10014120283605

I was standing at my front door when the delivery driver claimed to hv delivered my package I did not capture on my camera anyone coming up to my company nor did I see anyone enter at the time of delivery not only did they not deliver my SHEIN package they also delivered one on ther package to an entirely different company! I would never recomend ontrac to anyone!

A delivery driver was entering a gated community infront of me. He saw that the separate exit gate was open (a vehicle just exited). He swerved and entered the community thru the exit gate. I honked at him twice to call his attention. He just drove fast in a gated community. I followed him to ask him why he did that and to say that what he did is not safe because a lot of children play, bike and walk here. A lot of cars exit as well and he could have caused an accident.

He said he did that because he does not have the gate code. I told him, there’s a system he can use at the gate to find the person’s last name he was dropping off the package to. He said what he did was not wreckless and he does not know what entrance and exit is. So, then I asked him why is he a driver?! He said “do you know where I work?”. I asked “where?”. He said OnTrac. I said okay, you deliver packages but should be ina safely manner. I am attaching a part of the video able to record. There was no admission of fault from him, did not say would be careful next time. And just drove away after reporting to his manager , I presume.

Every time I have a delivery from Temu, I request them to deliver to my door and not to the lock boxes because I am somewhat handicapped and every time they promise me I'll get back to you we'll get back to you in 24 to 48 hours they have gotten back to me one time and swore to me that they would do better and have it delivered to my door 99% of my deliveries have gone to the lock boxes I am not able to walk up and down stairs or drive to 2/10 of a mile to go to the lock boxes in the middle of the Las Vegas Heat. How [censored]ing worthless is this company they don't even respond when I went on LinkedIn and sent a message to the boss

Received notification that package was delivered to my house on 8/14. Package not delivered as I have ring and am notified when someone approaches front door. I notified seller that delivery was not made as stated. Seller said to contact OnTrac as it was out of their control. OnTrac communicated via text ONLY from 8/15 to 8/19. OnTrac’s final response was the following:

“ Unfortunately we are unable to confirm control over your package at this time. Due to the unconfirmed status please contact the seller for further assistance”

Totally unacceptable! Neither company will take

Ownership. I am left without a product and no reimbursement!

Tracking shows package was delivered yesterday -8/18/23. I have cameras and also was here all day. No package was delivered or even attempted to be delivered. Checked with all my neighbors - no package. No way to reach an actual person at Ontrac to talk to. From reading reviews, I see this is a common problem. My order was from JC Penney - I will be contacting JC Penney and telling them if they don't change delivery companies, I'll no longer be ordering from them.

DATE & TIME EVENT CITY

08/17/23 4:14 PM Cannot deliver. Contact sender.

08/15/23 2:06 PM received at the facility. VIRGINIA BEACH, VA

08/06/23 12:45 AM Package data Delivered. VIRGINIA BEACH, VA

08/15/23 9:44 AM Out for delivery. VIRGINIA BEACH, VA

08/15/23 9:21 AM Package scanned at facility. VIRGINIA BEACH, VA

08/15/23 5:58 AM Packaged

received. 1LSCZM3002AL5TF

I ordered several products from a vendor and the delivery service failed to deliver my items either due to incompetence or theft. I reached out to Laser Ship/OnTrac's customer service and initially was contacted after two days by text message. This was only after I filled out their inquiry form several times. I explained what the issue was, and they stated that the tracker stated my package was delivered. That didn't happen I arrived at my home 20 minutes after the time that they said it arrived and there was no package found. I checked the tracker and the delivery person claimed they took a picture of the package on my front porch. The problem is wrong house and definitely not my front porch. As an investigator I can see that the picture of the residence was suspicious. No house number and doesn't look lived in. I would say some employees are definitely scamming. I also know why companies change their names. They were either bought out due to merger or they received so many bad complaints they had to, and I feel it was the latter. There is no one that you can a speak with in regard to your issue with the exception of a text. I will t buy from any company that uses this service. If they had tried to seriously resolve my issue I would feel differently. I have no confidence that this will be resolved with this company.

I have been waiting on a package since Friday August 11, 2023. I received a message saying that more information was needed to call. I called they said it was going higher up and that my package would be delivered on Saturday August 12. I provided with a lot of information about my address. Saturday August 12 seen the delivery driver tried to get his attention he slowed down and then drove off. I get another message saying my package couldn't be delivered and I needed to call. I called and was on the phone for 4 hours waiting on someone to answer. I got told it would be Sunday. Sunday August 13 at 4pm the driver stopped at my mailbox got out of the van and looked around I tried to let him know he was at the correct address and he gets back in the van and drives off. I get a message saying to call because my package couldn't be delivered. I called and was rudly cut off when trying to explain what was going on. Then the person I was on the phone with hung up on me. Called back and yes at this point I'm mad. Finally get someone else and they hang up on me. Then Monday Aug14 I was told that I would have my package by 9pm. Never got my package. Tuesday August 15 I was told that I was unprofessional because the guy kept repeating himself and Ive been told the same thing since Friday. He was rude about the situation and told me well you need to take it up with the people you brought your items from saying it wasn't y'all's fault that I can't get my package it was the sellers for picking y'all to deliver my package. I have been waiting for a manger to call me since Friday and also the people higher than the customer service people to call me and NOTHING!

Ordered some shirts from gap on july 5. got notification that ontrac has my package and out for delivery on the morning of july 7. no attempt was made. then next day at 2:57 it was marked delivered. the delivery address is a business and we're closed on weekends. i checked our cams and don't see a package delivered. i didn't even see the driver attempt delivery. our gates are closed and there's no where to leave the package.

i reached out to them with a time stamped screenshot of our front door cam to proved that there was no package and no delivery attempted.

they have no desire to trace the package. it was not stolen on our property cause there was no attempt to begin with.

First experience they said package was delivered but never delivered. Then the 2nd package stated it was out for delivery but was in a different state. It never arrived but at 9pm I got a text stating that they attempted a delivery but business was closed. They didn’t ever attempt to deliver as we have cameras and nobody showed. Then i got a message to provide business hours and I did. The next day it shows that they attempted to deliver again on sunday which I had told them was closed and it’s shows that they are still in a different state.

I purchased a tebru router wifi from walmart online on july 13 and it said you guys delivered it on july 17th but I never recieved my order I checked with my neighbors and theres nothing the order number is 2000112-[protected] I just want my money back I tried to talk to walmart customer service to resolve the issue but they said I had to contact you guys and have you refund me

July 15, 2023 claimed to have delivered a package to my residence but there was not a package there after checking all around and with my neighbors. Once I complained all of a sudden the package says it was out for delivery. It has been delayed in the facility for over a week then claims it was delivered then marked out for delivery about one minute after it was supposed to be delivered.

I ordered some shoes from Nordstrom's. As soon as I saw "OnTrac" was the delivery company I already knew they would try to scam me. I had ordered a Mac Book for my niece previously and they kept lying about the address not being valid. So, all they told me was to submit something but I said, nope, I want to choose to pick it up personally since that is just basically giving the Mac Book away. Needless to say, I got the Mac Book personally and said I would NEVER do business with them if I could help it. Fast forward to now. Same lie about an address being invalid. Mind you ,this is a different address, same scam. So, I am filing this complaint. I also called Nordstrom's and told them not to use OnTrac anymore. Being cheap and not opting for Fed-EX, UPS, or even USPS is getting people's items stolen at an alarming rate. OnTrac needs to be internally investigated and this scam they and their employees have going on needs to be revealed.

NewAir 470 CFM, 3 speed Portable Evaporative Cooler and Fan for 250 sq. ft. Cooling Area.

They have told me every day that I should get it the next day for 3 weeks!

They say some gul name CAL would call me to solve this problem, NO CALL FROM CAL!

I am a 71 year old man living in YUMA, AZ where the temps are above 110 degrees ever day!

What kind of company would do this to another HUMAN BEING?

I was promise I would get it 7/7/2023 and it is still in CABLSBAD, CA, WHY?

Tshey even to a representative from HOME DEPOT that I should get my package over a week ago!

ONTRAC IS A LIER!

NOT ONE OF THEM HAS SAID THE TRUTH TO ME!

This is what I sent to ONTRAC July 4, 2023: 7:30 PM

Pending C12151110729262 [protected] [protected]@yahoo.com

EXPECTED DELIVERY DATE

07/05/23 EVENT

Delayed. Delivery date updated. DATE & TIME

07/04/23 at 6:02 PM

Same [censored] deferred day! LIE AFTER LIE!

IT IS STILL IN CARLSBAD, CA and NOT IN YUMA, AZ... WHY?

We are still hitting over 110 degrees!

STILL NOT ONE WORD FROM YOU ABOUT YOUR PROBLEM!

You should call HOME DEPOT and tell them you have lost their package to me...

So they can get me another one tomorrow... Again if it was in YUMA, AZ I could pick it up myself... If you were to ask your people in YUMA, AZ I am very sure they could & would get it to me NOW! There is NO reason for it to be in CARLSBAD, CA because I live in YUMA, AZ!

my address is still and has NOT CHANGE at all

Hidden Cove RV Park

2450 W Water ST, Space #E12

Yuma, AZ [protected]

Why can UPS & FED EX & USPS able to get MY mail to me with NO PROBLEMS?

And you can't get me my

NewAir 470 CFM, 3 speed Portable Evaporative Cooler and Fan for 250 sq. ft. Cooling Area? With temps going over 110 degrees and I am a 71 year old man.

I am sure it will NEVER get to YUMA, AZ because someone stole it.

Thank You Jerry Mander

My items were suppose to b delivered 4 days ago. Every day I get a new msg saying my items hav been delayed and will arrive tomorrow… but they do not. One of the 3 items came yesterday but were delivered by two men in a personal beat up minivan w bumper stickers all over it. Very scary. This did not feel safe to me at all. I felt like they were casing the joint as I watched out my upstairs window. Very u happy that I am STILL waiting on 2 items that were Fathers Day gifts :( and the one item that was delivered 3 days late, was dropped off by two very unprofessional men and was super sketchy

Trac Fontana, California claims that has attempted to deliver my package but that the office is closed. Twice I have sent them the hours the office is open to deliver my package. I also have asked them to call me at my phone when they arrive to Perris so I can meet the delivery driver in person if they find the place closed. I can provide my ID. In spite that I twice gave them the hours the physical address is open they continue posting in the tracking that the place was closed. Not true. It was open all day today. I went to pick up my mail.

The shipping address is 778 South Redlands Ave. #1644 Perris, Ca 92570

The hours of operation Monday through Friday from 9.00 A.M to 5.00 P.M

Saturdays 10 A.M to 1:00 P.M sundays is closed

But call my phone if there is a problem delivering at [protected] I will drive to meet the driver . Whatever it takes man. Just deliver my package.