Optimum
Reviews and Complaints

I am not even customer of Optimum yet but already fulled by the associate on the phone. First, he applied some insurance which wasn't even mentioned by him just to increased my monthly payment! So he lied about a real price for monthly payment instead of $34 he applied $44. Second, when I asked about free instilation (your promotion online I learn about) he said it is not possible on Saturdays but can be applied if the person connects me next day Saturday. Third, he was so inattentive sloppy that wrote my number with mistakes so when the person came he could not rich me because of wrong number. And fourth, he was making fun of my accent.
Calling the next day, I figure it out that I was overcharged!
So instead to take pride of serving people and providing good quality service the representative just mocking the customer and imposing deceitful information and of course extra charge. That is how you train your people to serve customers!
Please, I expect a full refund now, free installation as you advertised online! and just appropriate payment for internet I didn't even use.
My cell [protected]
email [protected]@yahoo.com

They railroad you into having to take a triple play promotion and have raised my rates 5 times in one year with what they called cost of living increases. No matter what you do you can't get a concrete price and their charges are arbitrary. They fake their manager referrals and treat their customers abusively. The town has a monopoly agreement so there are no other available alternatives. I have never despised a company more.

I have called in recently about minor issues and was disappointed to find out that your company is outsourcing service calls now. I don't need to go on about how that affects the quality of service. However, two days ago — sept. 17, 2019, I lost my internet service. I called in only to hear a recorded message giving me the option to get a call-back "after 45 minutes". I never got a call back. At this poijnt when I called in I was getting the recorded message that optimum was experiencing high call volume and to go online to check for service updates. I could not get online! I do not have a smartphone — just a desktop computer.
I was running out of time to be able to get down to optimum in norwalk to exchange my router for a new one in case that was the problem. I went to optimum in norwalk and picked up a new router and still no one had called.
I called into optimum to the sales dept. Because that's the only department that would pick up the phone and I believe they found someone to call me back — because she was a local (long island accent). She helped me get the router connected and get online, and I determined that the previous router was not bad after all - it was the cord that had gone bad.
The only thing that has kept me with optimum after the endless annual cost increases is the good service I received. Now that's gone.

I got new service about a month ago. Internet and phone. After a week I realized I can't make interanional calls. On August 30 I have called and was advised I will get my service within 24-48 hours I haven't. On September 6 I called again and was advised that whatever was done on August 30th was done incorrectly and the ticket was closed. The representative have promised that she will take this to the right department and I will get my service within 72 hours. On Wednesday September 11th I called again to check on the service they again advised me they are still working. Someone called me on Friday to let me know they are still working... Today September 17th still can't make interational phone calls... I called again and I was advised my ticket closed the issue was resolved and I don;t know how to make phone calls. I do know I;ve been calling Poland for the past 20 years and never had any issues. I do not know what to do anymore I hate to change providers but I guess I do not have a choice. Please let me know if there is anyting that can be done.

Best Regards
Urszula Sikora
[protected]

I pay every month for long distance on my phone, yet for the past month i have not been able to call my parents in Portugal.
I finally got a representative on the phone on Saturday who did try to help me via phone, unfortunately he couldn't fix the problem. He then told me that he would have the engineer fix the phone line problem and that it would be anywhere from 24 to 48 hours before the problem was resolved! It has now been 4 days and o still can not make the call, nor can i het an actual person on the phone to assist me.
I will definitely be requesting a very large refund in my account for all this inconvenience.
My monthly bill os roughly $300 a month, which is ridiculous, and yet I can't get someone to resolve an issue for me

I have called optimum three times. Every time on the call the customer service person puts me on hold for 20 minutes and comes back and tells me that a supervisor will return my call. The first two times I called no one has ever returned my call. I called again for a third time today and I was promised I would get a call in 24 hours (I was promised calls back the last few times as well). Add to that the annoying fact that it takes me a few minutes to even get a live person on the phone every time I call.

Optimum owes me a $200 Amex gift card and I can't get anyone with authority on the phone to rectify the situation.

Today I called optimum to get Altice service. When I got home, there was no phone, tv or internet service in my house. After waiting 30 min for a technician to pick up the phone, I was told we would get service when Altice was installed in two weeks time and that our service could not be reconnected until then. I cancelled the Altice appointment and asked to have original service turned back on, they were unable to do it. I was told I would have to have a technician come to my house, and wait a few days, to turn it back on. Plus take a day off from work! It was optimums error! No apology was made, no explanation, no offer to expedite the situation. Time for Verizon. Optimum service is the worst. Steven and Alberto the supervisor were NO help!

The optimum has the worst customer service. I switched to it around 22 days ago and I paid for international calls but I'm not able to make or receive any. I have called several times and no one helps me . I asked to talk with a supervisor but the person that was in the phone told me that the supervisor could call me back within 72 hours. They are stealing money since one is paying for a services that don't have. Back to verizon.

Called nearly a month ago to get installation for service I still don't have. Tech comes to the house can't find a connection (wait what is your job title again). Reschedules so I thought to come back the next day. Never happened - falsifying an appointment- can't find a connection. Ok Optimum trying not to get mad at this point because you are one of two providers servicing my area. Reschedule appt. for the next week. Tech comes with equipment for set-up because I made sure I called 3 times before he came and there were notes that said there is no connection please bring equipment. Tech can't set-up the equipment because I need to pay in advance the first month so I think it is the first month (told by rep over the phone). I paid in less than 30 min- tech left after 5 and said I will return instead of waiting. Had to reschedule yet once again. Waiting now a week longer than I expected to get this service started but starting to have doubts. Requested a supervisor to contact me because they are to busy (with what -other complaints). Haven't received a phone call yet.
I am waiting for this weekend. Don't fail me optimum - reading everybody else's complaints seems like you don't give a damn about the customers that you service.

Unbelievable. I tried to reach optimum for hours yesterday and could not get through to a person. When I finally did, the representative switched me as fast as she could without letting me talk or having the courtesy of telling me why or who she was switching me over to. I then waited on hold for 30 minutes until optimum simply disconnected. They are disgusting. I called to inquire about switching to altice and to see if they could offer me a better deal, as a family member with the same optimum/altice service is paying $100/month less than me. One option was to have them call me back in 45 minutes. They called me back 7 hours later and the representative told me he doesn't even have optimum for his own home! What does that tell you? I set up an appointment to switch to verizon on sept. 20th but thought I would try one more time today to reach optimum. I called a number I found online for optimum and finally reached someone who proceeded to talk over me as I tried to explain what I went through yesterday. I told him I had set up verizon. His response was "go ahead an switch." I said, "I am a customer for years, I thought if I reached someone you could help me switch to altice 1 and offer me a comparable offer to verizon and this family member. Rude, did not let me talk, told me he was switching me without asking my permission or telling me where or who he was switching me to and I was not surprised to then be disconnected once again by optimum. What the hell is wrong with this company and the rude people who work for them? My mind is now made up. I am no longer going to pay a company that doesn't give a damn about its customers and has representatives who don't know basic kindergarten level manners. I am appalled by their behavior and have already began to spread the word at my place of business, the largest in the state of nj, at how they treated me, one who has been with them for years. You suck optimum. That may not sound professional but it is the most generous evaluation I can give without speaking in unladylike terms. I intend to call the bbb as well to report the way I was treated. Horrible, horrible. I was able to call verizon, reach a person and set up a better service all in about 15 minutes for $100 less/month besides! My next action regarding this garbage can company will be to disconnect from them and never look back. I have already convinced 3 people to call verizon and they are all switching from optimum. I intend to keep spreading the news of how awful this company is. I was in disbelief this morning when the optimum person said,"go ahead an change, I will switch you to the person to turn us off."what a no good @#@#. I said,"you are not even listening, I am calling to give you another chance..."he just kept yelling over me until he switched me and cut me off. I was actually being very polite thinking I might have reached someone who could help. I get the feeling its employees do not want to work and figure the company is large enough to think, the hell with this person, we have plenty others. Well I have news for you optimum, bad customer service news travels fast. The average person who was mistreated, according to research will tell a minimum of 10 people and often more who will then tell that many more. Soon, you may not have a job or a company. The person who called me back from optimum last night, 7 hours late said,"optimum is having a lot of trouble right now. I don't even have optimum."how sad is that? I am going online to the better business bureau and"seven on your side, now. Judy howes

We lost our internet and phone service on Frida, September 5, 2019. I called customer dervice 7 times that day. The nessage I got was "we are sorry that we can not take your call, please try later" After trying 7 times, I finally gave up/ I called sgsin today and was told the wait was 45 ninutes. I was on my cell phone for an hour and a half and got no response and hung up. I only have the internet and phone service and I am paying $118.10 a month. I count on the internet to pay my bills and for work. You can charge what you want because you are the only choice we are given for cable. It is outrageous that you don't value your loyal customers enough to answer our concerns. We should be given a credit when we don't have the services we are paying for. I do plan on filing a complaint with the BBB. Maybe then you will finally do what is right by your customers.
Diana M Pelkoski
account # [protected]

Hello all
DO NOT, DO NOT, DO NOT, DO NOT I repeat DO NOT get any cable or internet service from this company. This has to be the worst cable company in existence. I'm going on 1 week trying to have my internet and cable connected as a new customer. No one seems to have an answer as to why my technician was not able to connect my services. I have tried calling many times with no luck for a resolution to my issue. I have spoken to just about everyone in the company for answers and all I get is "will call you back"( still waiting for a call back). Not only has the company not been able to provide me with service, they have lied on multiple occasions. To make matters worse they over charged me 4x the amount I agree to pay and when I asked about it all they said was "we don't see it in our system" which was BS. I have also rescheduled for a tech to come out and he never showed up. This company is completely unprofessional and flat out suck. Do yourself a favor and look at other options. Good luck ✌🏼

Have made multiple calls since May... I'm the last 2 weeks I have been assured the supervisor would call back... but never did. Problem started when there was tv troubles, cable on phone tech said I needed a new box, when she sent it she didn't send return label... I hired someone to install it still no service... they Sent a tech and he replaced outside lines, he never took the box, I called for labels 3 times, never came... finally after exhausting phone calls they had my name misspelled on my email, correct on my bill however. I called for the supervisor 3 times because they on took off $9 for a box I had over 3 months and never needed.? 35 years with you and its tempting to end it now [protected] bartholomew_carol @yahoo.com 5 Walnut Avenue, Stony Brook MY 11790

Let's get down to it, optimum is one of the worst services I have ever come across. Not only do they have the worst product line on the market but the matching so called "customer service" is going down hill fast. From rude associates hanging up to not reaching them for two days. The recent outage cost my more than $500 due to my 24hr business needs WiFi all the time. I also have two college students who need WiFi all the time. This is outrageous and disgusting. Not Paying my bill now will be as easy as them not answering customer complaints. Absolutely worst company in the history of the world.

I have tried to port over a number they said it's ready to go they sent someone yesterday he said their system was upgrading he couldn't do anything then he said he would come today well optimum says today oh well we can send Sunday this is after 3 hours on the phone also trying to get a supervisor I refused to except Sunday I wanted today and she ended up hanging up on me. Her name was Natasha in customer service they should fire her

My cable was set to be installed on the 8th of August. An optimum cable guy left two boxes with no installment. He reassured me that another guy would come tomorrow and finish the job. Meanwhile I also spoke to a customer service agent, explained my problem and was reassured I would not be charged for the cable to be correctly installed. The next day the job was completed! The cable was terribly slow the WiFi as well... on my first billing cycle I was hit with an additional 80 dollars for a service fee. So basically I was charged with a job that was never completed the first time. I've called customer service 7 times in the matter of 2 weeks and still haven't had this problem resolved.