OroGold Cosmetics
Reviews and Complaints

RUN AWAY! Liars & Cheats! Will Not Refund!

I purchased $537 of Orogold products in Key West, FL, and Orogold has refused to refund my products, which I will gladly return, and I am issuing this statement.

I believe that the Store salesperson made false claims about the products I purchased and I'm finding several discrepancies when viewing the Orogold website and once speaking with Jackie, the CS product rep. I was misled and actually lied to about their products. Truth in advertising was not upheld. There were discrepancies in terms of service. The products I purchased were not as described.

1) Ingredients:
I made it clear to the sales rep that I have, for years, only used organic skin care products - Michael Todd True Organics lines. She assured me that the products she was selling me were "natural, " "organic" and I was told each product I was sold was "collagen based" … "collagen infused". Upon returning home from vacation, I researched the products on Orogold's website for the five products I was sold, and it does NOT say that. When I spoke to Jackie, the CS product rep, she said that no, the products I bought did not contain collagen, but they do have a (more expensive) collagen line, "24K Collagen Collection." NOTE: when in the store, I was never introduced to this line; the 5 products offered to me were a mix and match from different Organic product lines, some of which are not even on their website anymore, and one Jackie told me she doesn't think they even carry anymore!

2) Length of use/supply quantity:
I was told, "Every product lasts one year" … "you won't have to replenish your supply for a full year." I was also told that the 24K DMAE Deep Wrinkle Tightening Solution, when used ONCE A WEEK, WOULD LAST one YEAR, WITH RESULTS of wrinkles around my eyes being gone for 1-3 YEARS AFTER THAT. Well, my moisturizer, used as directed, is now GONE! I can't tell about the remaining products, due to the packaging. If I can't trust them on other claims made, I doubt I can trust them on eye wrinkles disappearing for 1-3 years after a full year's use of this one product!
Again, the sales rep told me the 24K DMAE Deep Wrinkle Tightening Solution was a one-year supply. Per Jackie, the CS product rep, over the phone, "Use one to two times per week and on special occasions, and it will last 3-6 months. Quite a discrepancy!

3) "The OROGOLD Guarantee"
"OROGOLD stands behind its skin care products 100%. Our products are sure to make your skin look lovely and make you feel fabulous. Our staff is happy to help you with whatever you may need, whether they are the store staff at OROGOLD locations or our corporate customer service. Please contact us with any questions or comments - we are happy to assist you. So if you have any doubts, questions, clarifications or comments, please get in touch with us. We are always happy to assist you in any way that we can."
If they stand behind their products 100%, and I was deceived in the products' ingredients and how long they will last, then I should be able to return the products for a refund according to this "guarantee"!

4) Did I even get true Orogold products?
According to the website, "All products are wrapped individually in golden boxes and when you open them up, you find the products to gracefully lying in beds made out of golden colored satin." Interesting! Mine weren't! They are in WHITE cardboard boxes with NO "beds of golden colored satin" - just white cardboard! I'll be glad to provide photos!

Here are the facts as it transpired.

Overview: We got pushed and pressured to purchase products from this company which we did not know at the time their business "MO". As a consumer, and from what the "salesperson" had advised and their receipt indicated, we could get 100% money back gurantee no questions asked within 30-days. As you review the brief below, timelines and how and what happend, you can conculde their intent is to sandbag, delay and pressure a person to keep the prodcuts at all costs and never have any intentions to help or resolve the matter. We tried to resolve this many times but we could not get anyone at the management level to assist nor get a call back to help us before it was delivered in spite of many, many attempts by us to do so. Once we got the product, we refused it, it was unopened and returned to the shipper with plenty of the witness and photos to prove that. Once it was delivered to the shipper, they refused it. They told the shipper to send it back to their warehouse or whatever it is (shipper), and the only one communciation I had after many days with the so called in store level customer service, his advice to me was, to refuse the package and dispute it. I found that to be very strange and I wanted to do this properly but they are not responding to us and the shipping company which had documented everything as well. To this date, in spite of many attempts to reach them and get a so called person in charge to make this right, and assist us, we have not heard back at all. So we are out 4000 dollars in products we never used or openned nor we have the product at our possession and OROGOLD is playing games onthe return.

Time lines:
On July 26, 2018 while on vacation they playend their sales tactic game as we were walking by to come into their store, take a break and enjoy a free product and a special deal only for today and only for a few hours and while they offered us to sit down and eat a expensive choclate and sit down and get a "free" test ficial nonsense for my wife and some under eye profuct for reduced price and we purchase for $316.16 and wanted to walk out. When we had procedded to walk away, they proceeded to push a great device which now I know was the real deal they wanted to capture. They said, how about quick spa facial treatment with this product you can see the difference and it is unbelievablely reduced price and he will through in so many goodies. We said we have to go and they kept pushing and pushing and pushing. So my wife started the treatment as the other person was working on me with the special deal and how good this product is and only a few left at this price. I said let me think about it, I don't know if I can spend that kind of money. He kept saying, no worries, it has money back 30 day gaurantee and this and that and there is no way you can lose and so on and on. This device was the "infrared" treatment at the professional level and you can get at home for skin care. Today he said the price tag is so reduced and so many other free creams and lotions and etc I can include because we have a coupon to include right now but you need to get this now. I still was not comfortable but it was just my wife's Bday and I thought with the 30 day money back, what could be the issue. So we got pushed to purchase it.

A few days later on July 29t, 2018, around 12noon PST, and before they even shipped anything from their so called store in Hawaii I had contacted the sales Rep that helped us inquired about when the shipping will arrive and etc and recieved very vague response and no shipping info and said probably be shipped 5 to 7 business days and he said, to "promote him"! I felt uneasy and I took it upon my self to research this company and it was there when we found out what a scam and unethical business and all the multiple issues people had for years and trying to get refunds or the product was not even worth what it was and most certainly the device they sold us for over 3600 dollars alone was not really proven to do anything. I spoke with my wife, she saw the reports too and we had decided to cancel our order before it was shipped and get our money back.

So I had contacted again the salesperson on that day who supposedly wanted us to promot him and give us this great deal that will be shipped to us within 5 to 7 business days and etc, and I said, I really do not want the items, I cannot afford it and I really want to stop this process from shipping and get my money back. He said, he doesn't work at that store but call the "customer service" number on Monday which would be July 30th on the card I gave you (which is the store at Hawaii) and a customer service will help you with it.

I actually did not want to wait until that time, and I called the store in Hawaii and I told them who I was, in fact the other younger heavy acent lady who was double tagging us on this pressure sell, answered the phone. I said, I want my refund and I want the shipping to be stopped since it had not left Hawaii's warehouse and I want the manager call me back ASAP. She took all my info and said the manager is not here but will be in soon and will have him call you. I had waited and waited and no call back.

On Monday July 30th, I called in the morning and it sounded like the same lady answered and I again reminded her who I was and why I am calling and that noone called me and I need a manager or someone in charge to call me today. She said yes of course and took my number and info down again. I called later on again and someone else (a lady) answered the phone, she says, I see your notes but no manager yet. I said, I don't care, I need this resolved, I need someone in charge to call me and I do not want these products and want my refund. Again I was told someone will call me and apologized for them and said they will call soon.

On Aug 3rd 2018, I called at 9:51AM PDT to the salesperson who helped me again and no response was recieved. On Aug 3rd, I called the store again 2:11PM PDT and I said, it has been 2 days and noone had returned my call. I want my refund and I want it now. She asked for my receipts info, I said I give it to you guys many times, do you not see all my notes, this guy said it is my first day and I am new, can I have your info again. I said I need to talk to someone who is not new and better yet get me someone in charge, where is the manager, he said, he will be here in 4 hours, I gave him all the info, I told him what I wanted and he said no problem, they will call you.

Aug 4, 2018 at 9:04 PDT. I called again. Got another low level sales person, I said, where is the manager, this is going on near a week and I had left countless messages and he is not returning my phone call. I want the shipping to stop and I want my refund. She apologize for this delay and said I prmoise someone will call you. I said I am getting very upset and this is not right.

Aug 5, 2018 at 11:13 PDT. I called again, since as promised on AUG 4th, noone called and I told them this has to stop, I am calling their corporate office and reporting this as the worse customer service experience we ever had and that they are delibrately trying to avoid me and not calling me back. She said, no, the manager is coming in 1 hour and will call you and don't worry.

Aug 6, 2018 at 14:31 I called again to ask for anyone who can help and they said the managet will be here in 1 hour, we know you have been waiting for all this time and we are sorry and we will get him to call you to resolve this issue.

Aug 6, 2018 a bit later, we were out and the Fedex had left two boxes for us on the porch. I called them at 9:01PM PDT on that night, told them I am refusing these boxes and that I have been trying to reach anyone there and I am not accepting this shipping and will be sending it back. I still want someone to call to document all this and why is there anyone returning my call since end of July.

On Aug 6, 2018 on 9:16PM PDT, for the first time since end of July, a person called, with a heavy accent and hard to understand, and introduced himslef as "Antonio" and he is the in store customer service and wants to help me. So I told him exactly what I have been trying to do, and trying to reach their manager or even someone at his level and never got a call back until now. Of course he started to apologize and said he will help me to get the refund. I told him, I have refused the pacakge and it will be in Fedex and sent back. He proceeded to say, oh you should have refused it. I said how can I when I did not have any information which shipping you guys using, nor any tracking number been privided and for almost a week I was trying to stop this pacakge from even leaving let alone get a call back to get assistance. So I am refusing it and per Fedex, if no signature is required and the package is unoppend (which these are) and we were not home to receive it, we can return it as refused and I have left many messages that I want to refuse this package but you guys never called me back. So he proceeded to say, "ok, ok I will help you and I will talk to the manager and call you back tomorrow". I said you better because I heard this story for a week almost. He promised and we left at that. He said something about the shipping warehouse and the computer code not being able to but he will talk to the manager to fix it don't worry. I said I am not keeping this and I am refusing this package and I sending it back tomorrow. He said just wait till tomorrow and if refuse it and dispute with your CC company. I said why do I need to do that when this package is refused and it is coming back to you guys and I want my money back. Plus I have a receipt and witness that your salesperson said, 30 day money back gurantee. He said but it has left Hawaii, I said so? Then you should have returend my calls days ago. He said, "ya, sorry about it" I will call you tomorrow.

Aug 7, 2018 at 15:08. I waited and he did not call and I contacted him and said, his packages are sent, I got proof it is unopened and FedEx accepted the as refused and whatever happend to the manager. He called me back and said, I cannot get a hold of the manager and the computer code is not allow me and made up bunch of sad excuses. I said, well the packages are returning to the shipper address and I want my money. He said just dispute it. I said I prefer not but if that is what you are suggesting I guess we will .

Aug 8th 2018, I tried to reach Antonio one las time but he never responded.

I proceeded to dispute and document everything with my CC and I also provided them with the Fedex tracking and they are working on it. I also got a call from the local branch Fedex, who verified and saw the unoppend packages sealed and secured and she was following up with me and has opend a case. She also said she had tried to reach the shipper to inform them that the pakages are refused and are on the way back, it took her nearly two days and several run around to get someone. Finally she got a hold of a manager called "Ido" she informed him these packages are being shipped back and confrimed the address and he had responded to her "OK"! All this is documented by Fedex and their report by the way.

The shipment was sent and was delivered to their warehouse address and supposedly another manager at the facility told the driver that we cannot accept it and refused it. So now the fedex is trying to let them know that is not a normal policy and are having a hard time getting a person to cooperate with them. As far as I am told, I am no longer responsible for the package, it was my right to refuse and I did and the shippment was returned to the shipper in secure and unopened manner.

What did OROCAL do to assist or resolve this issue? Nothing. Only by some unknown person in the store level calling himself their customer service, said to refuse and dispute.

What do I expect? I want my full funds returned, I expect customer service in timely fashion, I expcted real assistance and I wanted a phone call from the so called manager many days prior the shipping. Is that too much to ask?

What I got instead: Much unneeded stress and wasting of my time following up for days, lipservice, getting no help or assistance no matter how hard I tired or getting someone to call me back with real intention to resolve this case in a timely and professional manner. I was hoping for a civil settling which would been return of the product in a perfect unopened boxes and they refund me my full money back. What I got was scam-like situation and whole buch of delays and sandbagging and nonsense.

What should be done to correct this type of cases: As you can read many on line issues and reports and comments from many consumers across this country who had samiliar dealings with this company and reported their cases to the BBB and some even to the consumer protection agencies, this company still operates in a awaful and unethical business manner. Something should be done to protect the consumer.

At the Oro Gold store, at the Garden State Plaza Mall in Paramus, I purchased Caviar Cream for $500.00 and the sales person told me that if I purchased another cream she would give it to me for 1/2 price. I did tell the sales person that I had allergies and most of the products I use are prescriptions made at a compound pharmacy, she assured me that all ingredients were all natural and fragrance free. I contacted her later that afternoon and stated that the cream she sold me had given me a migraine and I needed to return it, once again I reminded her I had an allergy problem. She said no problem. Well, I went to return it today, within the allowed 7 days, told the sales person I needed to return it, they now tell me it was a promotion! She never told me it was a promotion. The sales person today, told me that I needed to contact Oro Gold Customer Service to discuss this matter. Customer Service told me that it was up to the store's discretion whether to return/refund or not. I was not the only customer at the store this morning, there was another customer with the same problem, she developed a rash under her eyes and needed medical attention! It's a con! The minute they give you a deal there is no way you'll get your money back even with all the receipts! I contacted my credit card and they will be handling this matter, they are going to dispute the charges. I did give the store the option of settling it today but they prefer to take their chances with the credit card company. Read the reviews on independent sites, you'll be dumbfounded at the negative experience people have had with this company.

September 10, 2017 around 5pm
Manhattan around 57th street location

The promoter aggressively tried to persuade me to buy their products (3 for 600$-ish) and when I said categorically "NO" the promoter insulted me of my abilities whether I can count since if I could then I already calculated it how much cheaper they are than other brands.
He asked me if I am married or happy?
If I have many boyfriends?
How old I am?
The prices were not on their product so I could not compare if there was a promotion indeed. Then he offered me (after 15 minutes) everything half price. Now that was a red flag.

I did not want to buy anything and I knew I was not but I was "fascinated" about their fake tactic and what other reasoning the promoter will come up when I said I am not buying anything.
There was another woman sitting next to me who also left very upset.

And by the way, it looks horrible under my eyes since it is extremely dry and the whole cream/gel whatever it is pealing off.

Zorro Gold!

July of 2017 I went into an OroGold store to sample products. The salesman, clearly not a professional actor or salesperson, proceeded with lie after lie. Yes, it was that obvious but i wanted to try at least one product. Fake accent, up close and personal darling after darling "i tell you the truth" darling...are you kidding me...i finally got the big break! That special someone high up in management just happened to be there for only an hour to give me a special deal. I mean, how lucky could I be? This was getting good and they offered a free glass of wine...why on earth would a cosmetics store give out wine..? Can you see this one coming ? Taken into a curiously dark room with little light, and a security camera, i was laid down and slathered with goo. Long story short, and the most important, I was told that my unbelievable results were worth over $25, 000.00 ! Because I was so special, this kind woman offered me a deal. Products would be shipped to me over a three year period if I sent pictures of my progress once a month for the discounted price, up front, of only $11, 700. What a deal. Laying there with goop on my face and the door closed, I wanted to run. I kindly declined the offer and mentioned that I had to leave. Within 10 minutes, her price came down to $4500 for the same arrangement. Yep, I ran like the wind. I got out unscathed, but I am very concerned for others who might fall prey to their unethical sales practices. I am unaware of laws and regulations but feel something should be done to protect consumers.

April 19 2017 I was shopping on the Lynnhaven Mall in Virginia Beach VA. I was stopped and offered a free sample of one of the products. I was then pulled in the store to sample other products. The sales person was polite and chatty. I purchased the products and returned to the hotel. I began using the product but by the time I got home my eyes were itching red and watering. It was the product. Live 400 miles away so I contacted the store by email. I was told to contact customer service. When I did I was told by customer service that it would be up to the store where I purchased the products. I was told there was a no refund policy and that I knew that when I purchased the products. At no time was I told that it was non refundable. There was not a sign in the store stating that and I did not see the receipt until I got to the hotel which had no refunds on the bottom of it. I contacted my credit card company to see if they could secure a refund. Nope. I am stuck with a 2600.00 dollar credit card bill. This company should not be allowed to continue in business. They are a scam and fraudulent in their business practices.

On 2/9/2017 my mom went to the mall in Northern California and was pulled into the kiosk by Steve who proceeded to compliment her, telling her that she reminded him of his mother, said that she would be getting 10 spa treatments at a different mall about 30 minutes away. When she told him that she couldn't drive there he said that they would send her a limo. She walked out with a bag full of product. On 2/19/17 her friend found out what had happened and returned to the mall with my mom to get her money back. When they asked for the refund they were told that no one there was authorized to do one. The manager said that they did not offer refunds. My mom's friend friend told the manager that my mom hadn't understood the refund policy and his reply was that she shouldn't be allowed out of her house. When we tried to find the "spa" at the other mall there was only another kiosk that had a room where they applied the product. There is no spa.
This company is using false promises and scamming innocent people with high-pressured sales techniques. I've found more than 4 company names associated with them. Gold Elements, Resveralife, Oro Gold, Forever Flawless and the complaints go on and on. My mom's friend has been trying the different phone numbers associated with this business, but is getting the run around. How does a company like this stay in business? We are currently disputing the charges through her credit card company.

At the North County Fair Westfield shopping center in Escondido California.
Date and time- January 27th, 6 PM

The sales people always stand outside their store trying to sell their product.
As I walked by the sales person he came over to me and asked if I wanted a sample, I smiled and said no thank you.
He got a little closer and he said, "Can I ask you a question?"
I again said, "No thank you."
He leaned over and he said quietly, "You weigh too much".
Obviously he was mad that I didn't take the sample but he was rude.

He was a slim man, I would guess 25 or so. He was neatly groomed, short black hair and really black full eyebrows.

On January 19th I was in the Bay underground concourse in Toronto when a woman tried to approach me to tell me about a "free" offer...I kept saying no that I didn't want anything and wouldn't buy anything. She kept repeating "I won't charge you anything" and after saying no about 5 times and hearing I wouldn't be charged I went into the storefront and then two women sales people were trying to say how beautiful I am and how they "love me"...anyway, they applied some products to my face and kept at me and I really thought I would walk away with a sample but suddenly I was presented with a list of products that I could have for "free" but at the top was the price of over $1, 000. and before I knew it I was paying over $2, 000. I felt awful but I thought I would use the products. After I paid for the Products on my credit card, the sales person wrote..NO REFUND...after I had paid! I must admit that they caught me at a low point and now I'm in debt over my head. I am trying to take back the products as I haven't touched them or used them...but I doubt I can take them back. I doubt this because now I have looked at others who have written online who could not take the products back. Orogold is a scam...or at the least a bullying tactic and preys on people. They should be put out of business before they bankrupt anyone else.

Went to mall.was asked to come inside to try product. Did try. purchased 300. Dollars with of product. Said I couldn't afford the next level for 1600. dollars. He offered me a great deal 900. For the upper level product. I bought it. On way home, my face started to itch terribly. Went home washed off the demo product. Realized I was allergic. Tried to take it back, No refund statement at bottom of receipt was pointed out to me. I was told to fill out a form and I would get response in four days. No response. Called and was given number to call it was a recording. Took product back to try and find something I could use. Was threatened with police because I shared with a customer my story. Was told by manager I had to bring back product in 15 days. Told him the receipt said 30. I am a retiree. Who wants to look the best they can. They left out info I would need to know. Sign among several at cash register that I did not see when I purchased. I had to get other product because they would not give me my money and then tried to say I was too late to exchange. Got new product that I did not want. Basically out 1200. Social Security check less 100. Dollars.

I have purchased multivitamins and masks from the website www.orogoldcosmetics.com. I got the multivitamins, but after a week I had an allergy and decided to return the multivitamins back. The seller agreed and told me that I could change these vitamins for any other. However, when I changed, he told me to pay the additional sum and he hasn’t returned money for the previous order. I don’t know how to react.

9-9-15. Atlantic City, Harrah's Resort & Casino.

I was as big a fool as many others who have written. I had just arrived (c. 1:15 pm, after having had only two hours of sleep the night before and getting off a plane) was accosted by one sales person as I walked by the shop who wanted to show me product for bags under my eyes (not surprising given the lack of sleep and plane flight). I stupidly let him; after showing me how well the eye "stuff' worked, he.then he passed me off to another clerk.

This one asked what I used on my face, when I told this one that I just used hand lotion on my face, he pretended great horror and proceeded to show me a number of products, to tell me how much other women just spent, to "demonstrate" on his hand a defoliant and moisturizer, to tell me how much I would like how I looked after using the products. I told him repeatedly I didn't buy anything on the first day and I didn't use cosmetics. He made a "package" of products the price for which he would greatly reduce (to about $399!). I said no; he added what he said were two small containers of a night and a day moisturizer which would last a year and told me he would give me a certificate for a 15 minute demonstration of a facial wrinkle remover (as opposed to the eye wrinkle/bag remover). I said no. He then took away one product and said how about these for $300; I said no. He took away another product, leaving what he told me was a defoliant and the day and night cream for $199.00.

I was so tired of it all, I gave in. What a fool! I'm retired and on a fixed income. I have a PhD - I should have known better. What I got: one day moisturizer; one deep peeling agent; one wrinkle tightening solution that is NOT specifically for eyes.

After I left, I went on line and read that there are no refunds for these products. Also read so many negative reviews (except for those on the Oro Gold website).

This company preys on women as bad as Reader's Digest used to do with their mailings. It should be put out of business.

They offer a free facial and give you free water. She said she was applying a 1000.00 mask on me,. Tried to get me to pay more money. Tried to get me to buy the whole store. I am careful what I spend. After the facial they rushed me out of the store. Couldn't get money back, when I went back they offered me water 10 times what's in that water?

I was waiting for my car to be fixed in Arden mall when a woman outside of the oro gold store complemented my cheap walmart purse. Before I knew it, I was pulled into their store. Everytime she showed me a product, I told her that I couldnt afford it. She kept insisting that I needed their products or I would end up looking old... She gave me a free demenstration of their products, telling me how much I needed everything. In a daze, I kept telling her how I couldnt afford their products... Finally she convinced me to purchase almost $600 dollars worth of stuff..than she asked me if I've ever had a facial. Now never being vain or concerned, I told her no... Than she acted like she was doing a huge favor and passed me on to their skin specialist... In 45 minutes, they convinced me to purchase their facial products, claiming that they'd deduct my first purchase from this one...I ended up swiping my credit card for a grand total of 3200 dollars! Now its going to take me all year to pay off this debt... I only make 15 dollars a hour. They played on my self esteem at the worst time of my life... My husband had just went to prison two days prior... And now I have extra stress added to my heartache for a product I wasn't needing or wanting. I vow to stay away from that side of the mall forever... They're predators. I'm 42 years old... Do I look old?

I purchased several items from orogold on march 23, 2015. The sales person expressed how long each product would last! The serum she said was enough to use daily for 1 year! Other products are supposed to last 1 1/2 years. Today is june 7, 2015! That's just over 2 months and it ran out last night. What a rip off! This product cost $350! I certainly considered the daily expense of these products over a year to year and a half. I have used this product strictly as instructed. One pump a night... Less than pea sized. What I thought would cost about $30./month was $175. I loved the product but would not purchase again. The other products are disappearing just as fast! Two of them have a pump and the empty contents of the jar are visible. I can tell they are nearly 1/4 gone when the should be 1/10 gone! What a rip off!

After an allergic reaction to their cosmetics, returned merchandise. After a prolonged battle, received a credit card refund, even though the SF outlet initially refused. Today I received an attepted virus attack on my phone, from Orogold SF, with the return phone number [protected]. Since I know their reputation well, I deleted the message without opening.

I purchased $690 worth of cosmetics after a highly pressured sales pitch on many of their products. I was just going to get the 24K multi-vitamin peeling after it was demonstrated on my skin. After using it on and off over next several months I developed an excoriated area on my face where it was used. My dermatologist recommended stop usage of it.
I also used the eye serum and eye cream on and off for many months and developed tearing eyes, excoriation under the eyes and stopped using it after again my dermatologist said to. When I contacted them, it has been 9 months, they said under no exception would they refund any of my money. This place is a rip-off, good customer service in good faith would refund a portion. I have at least 2/3 of the creams left. Don't go into this store!