OroGold Cosmetics
Reviews and Complaints

I too fell victim to the high pressure sales tactics of these people. After being given a free sample while walking through the hotel foyer of the sheraton waikiki, I decided to return to the oro gold salon to look into the eye serum. The young girl working then proceeded to apply products left right and centre to my face, bagged them up and presented me with a bill for $1000. To my eternal chagrin I paid it. She then got all excited and told me I had won 5 other products ( which she placed in my bag) plus a free facial. I returned to my room totally shocked, but decided to accept my facial as I felt I had definately paid for it. It was given to me by a young man and he spent the entire time trying to sell me more products, to the value of $4500. They obviously felt after my previous form that I was a good target. I spent 45 minutes laying on a table with this man putting the pressure on me to buy more Products. As others have mentioned, each time I refused the products the price got lower, but when I finally managed to escape from the shop with no further purchases I actually felt traumatised. I have to add too that its the worst facial I have ever had. They were not interested in pampering me, only in making money...

There are other similar recent experiences posted on the web.
A client of mine was the victim of similar practices.
The MN Attorney General has powers to investigate and enjoin unfair business practices, but does not do so unless they get enough customers to complain, so they are sure it is not an isolated incident, and so they can use the government resources to serve the public good.
So if you want them to stop, you may want to get a complaint form from the Atty General and submit the complaint.

So, if a gang of men in a van pulled up to you and 'demanded' you get in with them, you would be caught off guard by their aggressive behavior and do it?

Check out the latest exposé on the Gold Elements store in Opry Mills Mall, Nashville, TN: https://www.wsmv.com/news/bbb-warns-about-skin-care-store-at-opry-mills/article_a1fd5ed6-a752-11e9-8e4d-37d9d4e8a6cf.html

I was practically pulled off the street, and before I knew what was going on had spent an insane amount of money on this crap. Who in their right mind would want this stuff, let alone the insane amounts of money they charge for these products.

I too was taken in by a mall salesman. I don't even think the products are honest, let alone the people. I see no sign of any vitamins in the ingredients, and some ingredients have some degree of toxicity. At least one was an artificial dye, but they tried to tell me it was just another name for a vitamin. And a few grains of gold will do nothing. One can buy a little flask of gold leaf for under $10 at the Royal Ontario Museum gift shop. This scam is unbelievable. If someone wants to do a deep peel they can get salicylic acid at the drugstore and or use egg and lemon juice. I am embarrassed to have paid anything for this "24k multivitamin deep peeling". It is just cheap junk.

My daughter got lured by their "sweet-talking" sales pitch. I just found out about it when I checked her bank statements and I saw that she bought these Oro gold products amounting to $570. When I asked why she bought those products which she doesn't need coz she is only 19 yrs old, she told me that she got pressured into buying by their sales people who convinced her that she needed some creams and deep peeling chemicals. My daughter never had a skin problem, but she developed some skin allergies when they gave her a sample and that they convinced her that the "allergies" can be cured by their products. To those people who will be in the SF area, be very very careful when you go to Market st. There are sales people of these Oro gold products who are out to scam you of your money! These people have no business ethics at all, they shouldn't be allowed by the government to operate under false pretense.

I had a similar experience to all the complaints regarding slick, pushy salesmen and not being told the products were not returnable until after I'd purchased them. I contacted the mall manager, and they told me that the OroGold store was under contract with the mall to return unopened products within 7 days. The OroGold staff outright lied and made me feel like an idiot. The mall manager made sure I was able to return my products for a full refund. Don't trust the sales people or managers or customer service at the OroGold stores. They lie.

Orogold in Escondido does not do returns. The Salesmen in here flatter you into coming in to try creams on your face. I bought one of the creams, did not open it, and went back today to return. The Salesperson did not point out their "no return" policy and since I sat on a stool without my reading glasses for the eye treatment he put on me I was not able to read the fine print on the receipt. The sign is at the back of the store on a small standing sign by the register. The owner was abrupt and not friendly at all, he was practically rude. The Salesperson that sold me this product would not even look at me. Yes, this store is a scam, as noted in the last comment. I will certainly tell my friends, neighbors, co-workers and anyone I see that may be around if I am near Orogold. After all "word of mouth" and repeat customers are the best advertising their is! I plan on telling some of the Mall people too so they are aware that customers are being scammed.

I have found that it was very difficult to report them as being a rip-off... They seem to be so nice. They will introduce you to everyone they know. You make complaints to the customer service and they refuse to refund your money because of the note on the bottom of the receipt. They very best you may be able to do is to get them to give you more products. They will try to talk you into buying more and more products. Brag that you are getting a great buy and you must promise to never tell anyone what you paid.

The big thing is that there are no prices posted and you don't know what you are paying until they print out the receipt. Notice that the receipt is itemized with what you have purchased but not the price for each item. The only way I got anything is when I complained with proof that they overcharged me for products.

Those who have been in America long enough have married Americans and get them pregnant within a year. They get their green-card marriage then an anchor baby.

Stay away from anyone who won't allow you to refund your money in full if you are not satisified!

Please write to your State Attorney General

If you're in California Write to:
Office of the Attorney General
1300 "I" Street
Sacramento, CA [protected]
Phone: [protected]

I'm in San Diego, I wrote to my local office
Office of the Attorney General
110 West "A" Street, Suite 1100
San Diego, CA [protected]
Phone: [protected]

I did it too. Thanks !

I have had a similar experience and have still not received any reply back from Oro Gold regarding a refund.

I'm in California and have started the process of fighting to get my refund and to get OroGold shut down in CA --by contacting the CA State Attorney General and the BBB-- after also being LIED to on Nov 25, 2012. I had the eye serum and the night cream applied under my left eye and when I asked, "Do you have a RETURN POLICY", I was lied to and told, "Yes, 90 days". The price was slashed two times for me, so I thought with the 90 day guarantee, why not. After getting home, 1 hour later, my eye was stinging from the eye serum and/or cream so I looked at my receipt to confirm the Return Policy and found "No Refunds. Exchanges within 90 days" written on the very bottom of the receipt, which had been folded and put in my purchase bag. I returned to the store on Nov 26 asking for a refund because of the reaction, to which I was scoffed at while told, "We don't do refunds. If you buy something at Christian Dior you can't get a refund and we are a better company, like them." I was also called a liar, when I said the Sales Girl told me I had 90 days to return the product. I have also filed a complaint with the MALL MANAGEMENT asking why they would allow a lying/cheating store in their mall, and they are now involved in the process. So for all who have been ripped off by OroGold, I say please file complaints with your State Attorney General and Mall Managers and request their help in getting your refund and request that these stores be shut down to protect future consumers! It is worth the fight to get the FULL REFUND, since we all have been charged so much, and there is power in numbers so if we all file complaints perhaps we could see OroGold TOTALLY SHUT OUT OF the United States!

I hope you took them to court.

I also feel very upset. I purchased orogold products in the Vaal mall in Vanderbijlpark yesterday. I was told lies from the start. Firstly that the product came from Itally, only to read at home - made in Japan. Then I was told you only apply the moisturiser 3 time weekly so this will last for one year, because the product contain gold, this man was also apparently the owner - Raphael! only to read the back of the box, apply daily - how does the owner not know his own product. I do spent R360-oo per month on my normal cosmetics. I have 4 kids and cannot afford more, now I will have to pay this scam for the next year and not be able to buy myself any nrmal not even expensive day or night cream! How can people live with themselves? A.

I had a similar experience in arpil-2018 in san francisco (powell street store, next to sir francis drake hotel). beware of sales rep (josef) and his store manager (aviv).

Their scam starts off by josef saying there's a world-famous skin specialist in town for a seminar and that this man (aviv) is paid tens of thousands of dollars in consulting fees by celebrities and other wives of rich businessmen. aviv happens to make a special visit to the store and gives you a free consultation. he tells you terrible things about your skin to scare you into buying all sorts of products you don't need at outrageous prices. unethical sales practice.

Josef also told me their lumior infrared led device was specifically designed for them by nasa (!). (false advertising - nasa developed this technology in the early-2000's for wound healing.) false advertising.

When I got home, I noticed the receipt said aviv was the "store manager" and when I did a web search on the product ingredients, there was nothing special about them - they are the same ingredients you can find in your everyday drugstore products (!). I asked for a refund and they refused (even though they reassured me *during* the store visit that I could return the product anytime because their number 1 priority was my satisfaction with their products). false advertising.

I then filed a dispute with my credit card company for fraud and unethical practices. only then did they send their customer service rep (meg collins) to work with me. when I explained the situation, she claimed she spoke with management and was approved to issue me a refund. to this day, I still have not received this refund.

*do not be fooled or bullied by these people. they are all scam artists.*

Nov. 2014
My daughter and I went to the Citrus Mall in Tampa and received a ticket for a free massage, facial. We went to check it out and before you know it we were both getting this awesome facial / massage . With every product they applied they would show you little balls of cotton revealing dirt and dead skin cells etc. after this demonstration they had a mirror and showed you the half of the face that was done so you could see the difference. Yes I did see a real difference . Anyway, all of a sudden there was sooo much fast talk
That my head was in a whirlwind ! They starting applying all different creams, serums etc.
saying you need this, and that .this goes with this for max. results. Long story short, I walked out spending close to, 2, 000 !' YES, 2, 000. Dollars. Never in my life did I do such a lame thing .i don't even know how I got sucked in but I did. Well the next day when i used the am.treatment no change like in the salon evening treatment, same no results. Ans. to this...lighting, and trick mirrors ! It's a Houdini illusion with cosmetics ! A friend of a friend who entertains doing optical illusions showed us how it was done ! OMG ! This totally flipped me out ! Best of all I'm stuck with it. Oh well, the old adage still stands, "If it seems to good to be true ...it usually isn't ." Buyer Beware !

I'm afraid to say that I have also been had by this crowd. The guy who sold me the products promised to follow up on a regular basis & wanted photo's on a regular basis & guess what, I haven't heard a peep out of him. People be firm and put your "foot" down & don't be afraid to say no. There are far too many chancers and sharks in this world who cannot wait to rip the next person off.

i brought the oro gold deep peeling, yup sales woman was very tricky and good at talking . the way they showed how it work on my hand look like magic make you think you have a lot of dead skin but by the time brought it home and use it on my face dose not work at all some dry patches on my face dose not go a way ...so i hate hate it so much then i look at the recieve it said exchange only within 14 days i mean if the product is really good it should they will not scared that you will return it, so people think twice about buying it ...

I bought two the oro gold products yesterday and I'm very disappointed. The sales man was very good at talking but didn't listen much after cuting the price 4 times. I said that I didn't have the money but he said I was getting a very good deal. And I can bring it back to get a refund. He would even let me go and come back just to check if I had enough money. He said I'll have to pay full price. After handing him my card I felt so annoyed with myself that have way down the road I turned back and asked for a refund. They gave me a rubbish story about saying I had to email the head office my transaction ID to get a number for my refund. I emailed them and they responded quickly but asking for a reason which I had already emailed them. They even requested for a picture and I also sent it. They then said that they couldn't issue me a refund. These people are liars and should be avoided at all cost. I'm out £100 and Christmas is not to mention paying the bills

I was at the Sandton Shopping Mall walking out one of the stores and this lady comes up to me saying come, come try this you will love it. I walk up to her telling my husband it wont be long and i need a new face product. She sat me down told me about an exfoliating gel. It looked amazing but my husband was not buying into this. She put a whole range for my skin infront of me and i was ready to buy then she pulled out a laminated card with a price of a bar of soap from R400.00 to a cream for R2 000.00. Then i asked what a bout a cleaner. She never could answer me so her friend very quikly said buy these products and i will give you this cleaner worth R400.00 free. When i read the label it was a body soap bar (lavender) then i suspected that these guys are not genuine. They were pushing there prices down and saying you would get this free etc. She told me that she would give me a cell no. and if i bought the product i would call her in the week and tell her i loved the product. I really started rethinking and then told her sorry but we dont have that kind of money to spend. They were not impressed. U must be thinking why didnt we get up sooner. They just would let us leave. Please ladies be careful.

I was so discouraged today when I tried to return the $ 400.00 worth of product that I had purchased just a couple hours earlier, to find that they have a very strict NO RETURNS policy! I even told the sales person over and over that I couldn't afford it, before I bought it! I am embarrassed to admit that even after telling him over and over that I couldn't afford it, he somehow STILL talked me into it! I am now thinking of selling some of my furniture just so I can put the money back in my account. What have I done? They are VERY Tricky!

i was recently told by a freind about these products (orogold) and i want to try them out, however i can not seem to locate any shop that keeps them in stock. I found their website and tried calling all the numbers and the numbers do not exist. I managed to get through to the number +[protected] but as soon as i requested for a physical address she quickly said she has to go and will get back to me, she hung up without taking any of my details *red flag* so now im scared of placing an order via the website since there is no way to track where these people are based and their products cost quite a lot to just want to do a transaction without knowing whom to call should you experience any problems with delivery or anything else.

Hello, those guys are present again in Sandton City Mall. Quite Pushy and again making up bargains...(written May 20th 2012)... was also pulled into their chairs, but was lucky enough to escape from them... :-)

I high pressure salesman talked me into purchasing $300. From a kiosk in the Bay Brook Mall. Then he said something about a demonstration and had me follow him to the Mall Store where he turned me over to a high pressure woman who sat me down and instead of samples of how to use the things I had already bought, it was turned into a high pressure sales pitch where they talked me into buying an additional $4, 300.00 more. I am bi-polar and on manic days highly gullible to new ideas, etc. I tool the 4 big bags of products home but didn't feel right so I decided to sleep on it a day or two. When I felt normal again I began trying to negotiate a return of the products and was told about the no return policy. After stalling, false promises that the owner would call me, etc, I came to the conclusion that I needed to look on this site for possible help. I'm going to try contacting the mall manager today. If that doesn't work I guess I will hire a lawyer to get my $4, 630.00 back. The sales lady has tried every pressure tactic to get me to keep the products.

I had a very similar experience at an OroGold store in SLC, Utah. After a long high pressure sales pitch, and me trying to leave many times, I finally agreed to purchase products just so I could get out of the store - fully intending to return them. After the salesman ran my card, and as he was stapling the receipts for me, he showed me that they have a no return policy, and you can only exchange products for up to 30 days. I was furious! I could not imagine a reputable company that would not provide a money back guarantee. I tried returning everything, but they would not accept it and said I'd need to call the customer service number M-F (this was a Saturday). Monday I called, and the "customer service" gal said they could not return the products. I call the mall manager and complained and she told me that OroGold was under contract with the mall to return any unopened products within 7 days of purchase. So they outright lied, and were pushy, and rude. The mall manager called the store to tell them I'd be returning, and when I did take everything back, they were much more cooperative. I will never do any business with them again.

I had a very similar experience. The sales associates cashed me out conveniently behind the register where I couldn't see the no return policy sign. It was a high pressured sale. Now they're refusing to return my products. I've filed a complaint with the nj department of consumer affairs.

I have been purchasing and receiving product with this company for 5 years. I do like their product and they are very forceful with their techniques so you have to learn how to work with them. I am writing this as I was so lied to when I started with their program as they are no longer are honoring what I was told at the very beginning. I am supposed to be getting refills for life of the everyday product but was told by the store owner at (he said he was the owner) Stonebriar Mall in Frisco, Texas, when I went for more refills, that I am only supposed to get refills for 5 years. He would give me nothing more. He wanted me to show him a contract, which I never received. I told him the name of the "owner" at the time that told me this and he just stated - well, he is no longer with the company.
I have made new purchases all along during these 5 years and as long as you are spending more money, all is great. When I push back, or try to get what was promised to me, it's another story. They change "owners"/"managers" at least once a year so I guess that is their way of getting away with all of this.
I have tried reaching out to the company via email and telephone - no one responds with emails and when you call, you can't leave a message, it always says no one is available and you will be disconnected.
What a way to do business! I would suggest to anyone that gets pulled into their store (someone is always in the doorway to stop you and start the sales pitch) don't go in, don't listen and don't buy. They will go down one day as they can only get away with this so long. I am warning everyone on every page I
assume is a way to cover up the Orogold name. Companies that are unavailable to reach are certainly not worth doing business with.

Although oro gold representatives are very nice I found them very pushy in sales. They prèy on people's misfortunes and refuse to allow u to return any products refusing to supply you with a receipt for your purchases and now are involved in a lengthy law suit against their business policies and practises.

I am glad to join you. The owner of the store in Nashville, TN, is Assaf Amar. I have his home address, as well as information on other places he has lived and people he has known. I have a list of addresses at which he has lived, as well as people he has known/crossed paths with. Please let me know how I can get this information to you. Check out this Facebook group: Tresor Rare scam victims unite. We may be able to communicate more easily through this site.

I just posted one screenshot from Bizapedia. There are many more that reveal the depth of Assaf Amar's involvement in Dead Sea cosmetic scams.

I just confirmed through online research that A. of Oro Gold notoriety and Assaf Amar/Amar Assaf of Gold Elements notoriety have crossed paths more than once. Both claimed residence at [protected]. They are about the same age, as well. Amar Assaf, the owner of the business that defrauded me of more than $3600, owns nine stores/kiosks in Opry Mills Shopping Center. Moreover, he is associated with Dead Sea products stores in Florida, Texas, Massachusetts, and Virginia. I have contact information on both of these men. Since they seem to have scammed many people, we may have enough now to start a class action suit.

About ten days ago I heard from the Tennessee Department of Consumer Protection--a division of the Department of Commerce and Insurance--that this agency will mediate my claim against Aurarius/Gold Elements. I will be assigned a representative to work with me. I sent this agency a 38-page PDF that includes emails, phone records, receipts, and complaints lodged with the Simon Property Management Group (Opry Mills in Nashville is a Simon property), as well as a summary of my "fraudulent misrepresentation" claim. I'll update once I hear from my representative. I did send the unopened shipment to the lawyer representing the "president" of Gold Elements in Nashville, but he returned it to me--I received the returned shipment on Friday, December 7. I plan to contact the State of Tennessee to see whether I can mail it to any state agency for safekeeping. Since I never was told what was being shipped to me, I don't want to open this box and inadvertently "accept" the shipment.

Dear Unhappy Oroscam customer,
We feel your pain, rightfully so. You have been scammed . Frankly your story is very typical. Many people out here now who have been a victim of this company had enough. Many have been a victim and out thousands of dollars. The stories are the same cross the US and we here other countries toom some states have gotten so many complaints about these thieves that are interested to do something about it. Some countries ban them I hear. People are getting united to get these scam artists legally out of our malls. For now the best way is to spread the word, use all social media and network, file a complaint with BBB, FTC, and file with your state consumer protection agency plus state attorney general. Expose them and the more people unit to do that the safer the consumers are and will be.