Outback Steakhouse
Reviews and Complaints

This evening my fiancé and I went to your restaurant in Waco Texas. Shortly after we arrived and had been seated there was two women and a young boy. The young boy and his mother were returning from the restroom when an older man screamed "stop running!" at the young boy who was only about four or five years old. The man had to be mid to late twenties. As the mother and grandmother saw the boy running the grandmother had overheard what the older man had screamed at her grandson. The man thought nothing of it as him and his crowd of friends laughed at the party. One woman had mentioned for them to stop cursing as they do have a young child with them. Yet they did nothing but laugh it off. From that being said my fiancé and I are nothing but disgusted with how the party of the two women and little boy were treated. Not one server said anything to the man and his friends about cursing or being disrespectful to other paying customers. After the party with the young boy had left our server Haley W had said to the man and his party " I wanted them to leave so bad the woman was an f***ing b**** !" As she laughed along with them. The man also stated to his server along with ours that he and his party did not care because they knew the restaurant manager. We found that nothing but disrespectful and disgusting. You have servers that treat other paying customers with no respect and do nothing but laugh at them without a word such as to "I apologize for that". Absolutely nothing! Especially for another server that had nothing to do with the current situation had another remark that encouraged the man and his party to continue to laugh, curse and make jokes. Yet after everything he said "I don't care I'm personally friends with the manager here." If you have servers like that who work for your company I would not be surprised if this wasn't the first time. My fiance and I will definitely be thinking twice about returning to your location. We were uncomfortable and disrespected in a way that what if that was us in that situation. Please evaluate your staff at the Waco Texas location as to those servers do not help your business. They chase your business away.

My husband and I had decided to try outback steak house for the first time on 5552 NW Loop 410, San Antonio, TX 78238. We arrived and there were two young hosts standing there and talking until they finished out their conversation. Once they finally decided to sit as while we where waiting in front of them. One of the female hosts who wears her hair in two pinned up buns jumps up and down all crazy (for no reason) and she clearly isn't wearing a bra as you can totally notice her boobs flapping all over the place. This seriously updated my husband as there was no reason for her to do that. Additonally she would pass by our table and give my husband eyes. It made him uncomfortable and we had to move tabes just to not look at her.It ruined out perfect day and our meal. Our server was kind but our check was 30$ and we gave her a 50$ but took 20 mins to return back. Then she finally noticed that we were still waiting for our change. I guess she thought she was getting a 20$ tip. I only gave 10$. Which I felt was okay due to the okay food and crappy inappropriate host.

Restaurant had a bad odor when we walked in.we should have left bout only had a sitter for so long. We ordered appetizers. We got appetizers...no bread. Asked for bread 20 mins latter it came cold. Food came, order crab legs. Came with no crab fork. Waitress said we don't have those. What the ? Manager said nothing. We have pictures of rooted food under our table. Disgusting. Manger said oh I see that but no sorry no excuse nothing. What the what. Ridiculous. We arrived at 4:30 on Wednesday July 19th to your restaurant in Pittsburg ca. Use to be our favorite spot. We will Never be back. Will be calling the health department with the photos of rotten food under our table.
Kristel king
[protected]@yahoo.com
I'm happy to forward you photos as well

So me and my boyfriend went out on a date and we ordered a blooming onion and two steaks and some macaroni. And a water and lemonade. Well when the good got to us it was hour late! And! The waiter quit! Our food was sooo cold our steaks looked like they just got cut off of a cow! Blood everywhere soooo nasty we spent well over $50. Waste of money! Never going back again very disappointed!

Good morning ! I would like to share about my experience Saturday night at the Saint Cloud Florida location. My family and I usually go to outback 3 to 4 times a month never have any problems. Saturday I ordered the filet with crab baranase sauce on top. Well first they ran out of bake potatoes at 8 pm, no big deal we all switched to mash potatoes. When our food came out my crab sauce was iced cold on top and I cut into it was a sorloin. So the server apologized and went to get another one. It came back 35 min later everyone was done eating and ready to go. I sat ate steak fast while she brought checks to us. I wasn't expecting anything for free but for the manager not to stop by at all and apologize I thought was very unprofessional . Then I found out the managers name on duty which happened to be the gm Jason lowery . I'm in the restsuraunt business so I was shocked of him not acknowledging what happened. I thought to contact corporate to let you know what's going on at the store. Thank you for your time. Tonya
On a side note our sever was awesome!

My daughter and I went to the Outback in Kempsriver Crossing in Va. Beach tonight for dinner. I am a disabled 56 year old woman on TPN with a MedPort in my chest. When I went to use the bathroom, I slipped on either water or urine on the floor, causing me to fall onto the floor. The impact was mostly on my right side and my right knee. I notified the manager and they took my information for someone to follow up with me. My nerves were uneasy as with the MedPort, had I fallen any other way, I could of dislodged the needle and bled out. The manager also said that their staff took pictures and cleaned the bathroom. Isn't there a regular check up in the bathrooms to ensure cleanliness for your customers, especially for the elderly and disabled.

My husband and I visited the Outback Restaurant in Westminster, CA. last night for an evening meal.

We sat in the bar area, as we have several times in the past. A young family with noisy children were seated around the bar itself. We asked our waiter and then the manager why children were allowed in the bar and were told that it was because the Outback was "a family restaurant" and children were allowed to sit anywhere, according to corporate policy.

If this, in fact, corporate policy, then this decision needs to be re-visited. Adults should be able to enjoy a peaceful meal in the bar, without the distraction of noisy children. Generally speaking, adults account for more profit than young families and our desires should be considered.

I will not recommend your restaurant to my adult friends unless your establishment sequesters young children in the main restaurant and NOT the bar area.

I ordered prime rib medium came out raw and tough.sent it back they said it came from another piece was not tender. They said they would take it off the bill.well guess what they did not take it off. We thought we were going crazy but they did not take it off.the waitress was very impolite. She did not help at all. It was our anniversary and I have never been so disappointed with dinner at.outback.especially with all the money we spent.

7/5/2017 2 people dining receipt says 15:45PM approx 7:30 PM EST
Hi, My husband and I went out for a steak dinner and we love Outback. Our waitress was training a young man. Receipt says server is Donna D.
Many wrong things occurred . 1st she was very loud. Forgot my husband ordered a salad. forgot my husband wanted water and forgot his beer. Forgot extra napkins. brought sweet potato with brown sugar on it. did not ask us. I had to change to plain as I am pre-diabetic. Bread was cold and stale. We ate dinner and it was good. asked for box and bill. My husband belomgs to the 5th meal 50% off club. So bill did not refleck this. My husband had to ask her to please recheck bill. She redid the bill. Before we left, the waitress wanted us to hand her all the dirty plates, silverware, etc. I couldn't do this as I am late 70's and have trouble lifting plates. So when I couldn't give her dirty dishes, she asked my husband to give her the things. This upset me as I came to enjoy myself. My husband will be 80 in Sept and he was very upset also. Why should we clean the table before we leave the table? Dinner was Outback in Ocala, Fl. Receipt says 0299 on righttop side and on left top says REC:169 total bill was 16.03 +4.00 tip= $20.03. Thank you Sincerely, Elaine Schecter Husband Marvin Uram

Outback Steakhouse Jacksonville, NC #3457. Food was served on cold plates and within a couple of minutes the food was barely warm. I ordered the crab cakes and my husband had the coconut shrimp and chicken. I ordered the asparagus and there was 4 spears skinnier than a lead pencil which cost me $3.99 and I also ordered broccoli and cheese which was not very good. We were very disappointed. We had chosen Outback because the food used to be very good and this was our 25th wedding anniversary.
I also called Outback customer service on June 26th and left a message but here it is Friday June 30th 9:12pm and have not received a call from Outback Customer Service. We would appreciate a refund. The total was $38.47. We paid with gift cards. Server was Sara B, time 13:31pm. Reference # [protected].

I took my wife and kids to the outback in North Charleston. I am a huge fan of outback may I say first. I asked my waiter if I could by just a steak along with my Alice springs chicken, he said that there was no way of doing that, so I decided to get the special they were running which is Alice springs chicken with coconut shrimp which came with fries. The waiter proceeded to bring out my dinner which was a piece of alice springs chicken only. I asked him where is the rest, he stated because I ordered an appetizer with fries he figured I didn't want them. So I asked where my coconut shrimp was and he laughed and said your nutsvwe don't have a special like that, so I told him to go and get me a menu so I could show him. When he came back with the menu he still argued with me until I showed him. My wife ordered the steak and crab legs she got her meal but the crab was cold, I asked him if they could bring her some warm ones. He stated they all get cold by the time we get them to the table sorry. This was the worst experience I've ever had. To bring my complaint to an end, I will not be dining in this restaurant for awhile, very poor service sorry for the negative report but ive never been treated by a waiter/waitress anywhere this badly not even McDonald's has ever been so rude

My husband and I went to Outback in Garner, NC on 6/18/17 to celebrate our 29th wedding anniversary. We made reservations; therefore, we did not have to wait long for our table.

Nicole was our waitress, who was wonderful. We told her that we had visited Outback at this same location a year ago and had terrible service but we were going to give it another try.

We ordered a bloomin onion and after receiving it we had to ask for napkins and silverware because there was none on the table. Our order was taken and we began to eat the onion. We had to ask three people, one was a manager, to bring us more dipping sauce and Nicole ended up bringing it to us.

We placed our order. A few minutes she came out and told us that they had ran out of prime rib so I compromised with a medium cooked ribeye. This was at 7:00pm in the evening and there was no excuse to run out of food. My husband ordered the large 22 oz. bone-in ribeye. About 10 minutes later we were told that they had also ran out of that so he ordered the medium cooked Porterhouse.

Oh and by the way, they had also ran out of napkins and were using bar napkins that go under drinks.

When our food arrived mine was done. No pink anywhere. I didn't want to complain so I decided to eat the tenderloin of my husband's Porterhouse. When he cut into that, it was raw.

By this time, we decided to explain that everything had gone wrong and that we just couldn't stay because we had not received anything correctly.

Nicole was so polite and went to get the manager. She also apologized but by this time, we were ready to leave to go celebrate our anniversary elsewhere.

This was one of the worst experiences I have ever had in a restaurant, especially Outback. And also the first time that I have ever left a restaurant without eating. I honestly don't think that we will ever go to this location to have dinner again.

I visited the Secaucus Outback on Fathers day. I expected it to be busy so when they told me it would be an hour before I could be sat I understood. However after being sat we received bread before drinks never received forks knives and plates to well after the appetizers came. I have been sitting at my table now for over an hour and my table of 8 have not received our meals yet. Takes 20 mins to get a refill after she takes the cups our bread that was brought to the table was burnt. I honestly don't think I have ever had a worse experience in my life. I would like to say the food was at least good but while I am typing this I am still waiting. No apologies not a word on why it has been taking so long. Hard to understand how this place is staying open. I would be embarrassed if I was management.

I ordered 2of your 14.99 specials (steak and parm chicken) got the order home and opened it up steak was cooked perfectly and the seasonal vegatales were horrible no seasoning no taste at all next dinner was the chicken was very dry and tough Baker was not hot salads and soups were very good. We asked for the complimentary bread there was none just the butter no utensils and no extra dressings for the salads the srooms were very good.We haven eaten in the restuant many times before and have always been very satisfied.

Thank You
Cindy Baugh😢

Outback Springfield Mall Pennsylvania. Came to that Outback on Memorial Day ordered 9 oz sirloin steak medium well after I ordered I waited more than an hour. When I received my meal the steak was so hard to cut I could have used a saw blade. Steamed broccoli seems like it was raw. The only thing done right was the beer and the baked potato. Manager offered to do something about the meal I thought it was going to be pricing. He ended up doing nothing at all. Waitress did all she could I did not blame her for anything. It was bad enough waiting over an hour then having to steak overcooked. I did not complain about the overcooked steak. I spent enough time waiting for a meal. My name is Robert charlier. Address 610 East Winona Avenue Norwood Pennsylvania 1 9 07 4. My email address is charlier [protected]@Gmail.com

We just came from Outback Steakhouse National City. My grandson and myself have been craving for some good steak. He said that they were there last two weeks ago. I am so disappointed. I really like ribeye steak. They said they only havr 13 oz size. Three of us me and my two daughters ordered all ribeye. I am so excited. I ordered medium well as well as my eldest. As soon as they serve our steak i am so diasppointed. I know they overvooked them. They did. The server did not come back after he served the steak. I called someone to call him and been waiting for 15 minutes no server finally i stood up.and called someone else. He came and the manager. They said they will.get us another one. Of course we waited again..did not offer us anything. I lost my appetite and did not eat my steak. They gave us another one that half of it are all fat. Our total bill is 93.

I am not going back there.

Arrived around 6:15 pm for my brother in laws birthday dinner. We had to be kid friendly with the menu options. We were a table of 7 people at Table 61. The receipt says #Party3, I guess because 3 of us arrived first. Orders were taken by Stacey D. Salads and soups came out by a different server and were out of order, no big deal. Right before our main was served, my niece knocked over an almost full sprite. There was someone, I think the hostess cleaning off a table and I asked her for help and told her we had an accident. In the meantime, we took 4 of our napkins to help stop it from spreading. She looked at the spill on the table all over the bread tray and side plates. I thought she would help clear off the spill but handed me 5 new unfolded napkins I guess for me to clean up. Why would anyone do that in the restaurant business? Got past that and the main was brought by different server with the orders being out of place. The guests that ordered burgers and just a fry were given little servings of ketchup. They didn't last long and we asked the server before he left for more Ketchup and a sprite to replace the spilled one. At this time we didn't see Stacey D for quite a while. He never brought the ketchup or sprite. Finally Stacey D returned and we asked again for the two items. She came back with a sprite and a little larger container of ketchup, which 3 of us shared. In the meantime my mother was half through her burger, the same with me and my niece with her fires. Is there a shortage of ketchup at outback? Why not bring the bottle. Our payment code was ZDJXCQ and the total of the bill was $103.74. Not a great experience.

I recently visited (5/20/17) Outback in the orlando area. My wife and me ordered the Aussie sampler, because we did not receive bread not sure if this location is different then jacksonville where we live. we also both ordered 6oz sirloin with two sides and it took 45mins or so for us to receive our food. This is the second bad experience that we have had and that is why I am making this complaint. The food was good and I have not complaints about that. The manager came by our table when we first got there and did not see her again, if we had we would have said something to her about the issue. Hopefully you can make this a better experience for other people as we will not be going back to outback again. I do not have the receipt but I have the credit card used to make the purchase as confirmation of our order. thanks.

My complaint centers on the Outback located in Merrillville, IN. 46410. This location has recently moved to a new building. My wife and I, In fact our whole family loves Outback and visited the old location in Merrillville, IN numerous times. The service was always good, and the food and menu were top notch. However, ever since they have moved to the new location everything has gone down hill. The service is horrible, the seating is crowded and the servers are understaffed. We recently (Friday, 5-19-17) went for lunch and had to wait 45 minutes for a table of three when there were many tables unoccupied. When we finally got seated we waited 2 hours for our lunch (no exaggeration). This is not the first time we have experienced this type of problem. Something drastically has happened to this location since they moved. It is not the same OUTBACK we came to love. At the old location they had a clam chowder option on Friday nights that was actually better then I have ever tasted anywhere, and now it is gone. I know there are growing pains with new locations, but if this location is owned and managed by the same people, there should be no excuse. I can honestly say that we will not be back to this location until things have changed. It is horrible that we will have to drive 30 miles to get to another Outback, where the service is what we have come to expect. We hope you can get these problems worked out. My email is [protected]@sbcglobal.net, I hope to hear from you.

We dined at the Outback in Des Moines, IA located at: 10901 University Ave.; Clive, IA 50325. And we were an impromptu party of 11 that was split between two tables; with 2 separate servers. My bill was under merchant # [protected] - Before arriving, I attempted to do call ahead seating. I called twice & was hung up on twice. One server was great & the other was terrible. He was condescending, rude, & continually forgot things. Food came out at completely random times. All the outback "usuals" were neglected such as the bread & drink refills. We had to ask them to get someone to get our drink & appetizer order after we'd been sitting for like 10 minutes. Like I said - it was treated as two separate tables. Meaning each server had a table of 5 or 6. I can't understand why this seemed to be such a hard task for them? It's so unfortunate bc outback is a favorite. At the end of the meal - it took forever to get our checks & they attempted 3 times to split them unsuccessfully - and at the end - they just split them by table. It was a terrible dining experience which was unfortunate bc we were celebrating a win at the Iowa state track meet. No compensation or discount was offered on our bill - which is crazy given the amount of apologies offered throughout the entire meal. I'm disappointed with this experience & feel that customers deserve a much better dining experience.