Outback Steakhouse
Reviews and Complaints

Called to order curbside service. I pressed #2 to place my order. The lady answered the phone & said she would transfer me. I held on but no one ever come back on to take my order. I hung up & called back. Same lady answered & I told her no one ever picked to take my order. She apologized and put me on hold to transfer me again. I held on for a solid 10 minutes and no one ever come back to the phone to take me order. I hung up and called a 3rd time. Same lady answered. I told her I had held on for 10 minutes but no one had ever taken my order. She asked me to hold & that she would get manager. Manager came to the phone and I told her what had happened. The manager told he it would be a 30-40 minute wait for food to be ready! By this time, I didn’t have 30-40 minutes to wait since I had tried to place my order at 6:50 when I called the first time. It was now 7:20! So needless to say, I didn’t order mine & my husbands dinner from outback!

I am complaining because this outback does not want my service. I went to outback in skokie Illinois today. It was for a party of 10. We got there at around 7:30. The restaurant is not busy. When I walked in to the hostess and told him how many people. He had to ask his manager and the manager was very rude asking if we wanted to wait. I told her yes and she made a face. If I didn’t have to go for a birthday I would have left.

I took 5 people to dinner last night around 6:00. 3 of us had filet&lobster, one prime rib, one Alfredo w/steak & shrimp. The filet & lobster was fantastic as usual. The steak with the alfredo was very tough and uneatable. When we pointed out this to Abbey she said "it gets like that" and left. No offer for something different or anything. I would have paid for another filet & lobster had Abbey offered a choice or anything. The bill came to $312... I paid $390 in cash. Whenever I leave a nice tip the waiter/waitress always comes by to thank me. Abbey never came back.

My food was great, but this was my first disappointing visit due to the issues stated. This was my first time dining at this location.

This experience has been on my mind night and all day today, having one of my guests unhappy with her dinner. This was my Christmas gift to close family friends. We came to Outback because I've never been disappointed before last night.

Jay

McKellips Mesa, AZ location

Your waitress , Crystal, From Norwalkm CA, lost or stole our $50 gift card! We handed her 3 giftcards. 2 $50 and 1 $25
She lost $50 due to grabbing payment cards from multiple tables and walking with it loosely.
We insisted she check, only for her to say she can't seem to find it. She asked us if we were sure. YES, we handed u 3 gift cards!

This is really unacceptable! We lost $50! Ended up paying $15 and still giving her $15 begrudgingly, only becuz we are Union, but she didn't deserve it.
I wrote a comment on my receipt about being jacked for $50.
You should make this right! We shouldn't lose $50 they we got for Christmas due to negligence on your waitresses part.

Not even given the fact she never checked on us or refilled our drinks, then to top it off , loses our payment ! I hope whoever found or stole our $50 enjoys it. This really sucks!
No Manager came to help. It became OUR PROBLEM to prove we gave this woman 3 gift cards, how does one prove that? If you have cameras, Check them! She either dropped it cuz she cant handle being a server or she stole it.

This was a horrible experience.

12-12-2022

Ordered full rack of ribs ...they were tough.

Tried to get the spinach however you dont carry it anymore

and it was very good when you did have it.

I asked the server and she said they had it for a big party and would

check with the manager if I could get a little and he said it was gone.

The table next to me had problems with their meal as well.The server

was about to bring my check but now had to handle his food so I had to wait

for that.

11/2 hrs there and I got there at 4 :45 and it was slow.

Last time I went a week ago ordered the prime rib 16 oz.

They brought the 12 ounce, sent it back.

I ordered the 17 spices on it and it was so SPICY you could not eat it.

3rd time it worked.

This place was on point 6 months ago...WHAT HAPPENED?

Service took go long they wasn't busy they offered chili than ran out with apologize for selling something they didn't have them acting like he was the manger when I asked whats taking so long server name David I went at 2:59pm my check# 0088 my name dana vilne [protected]@gmail.com last four on far 7535 I want my money back please you experience was horrible didn't even eat it took so long very unsatisfied I stay like 25/30min away I don't have gas money to waste to pay somebody to bring me somewhere when I only get a ssdi check once a month to waste and another thing I have when people try to tell me about my food or there eating it instead of me David the waitress

It was horribly dry, although red in the middle. Maybe becauzz i was a single senior citizen sitting at the bar... The potato was not even done. I am a senior citizen and did not get asked for my aarp card. So, no discount. I took my doggie bag home and gave it to the dogs.. What a waste of money... Can not afford this. It was dec 3 at the outback in vincennes, in... No one paid attention to me at all. Around 8 to 9 pm. Please respond personally besides a fake message... I dont go out often and this ruined it.

We called ahead for seating ; when we arrived at :5:50pm, we were told 20 min wait. We were seated by 6:20pm. We ordered blooming onion, Alice Springs chicken, shrimp and steak, fries, baked potatoe, 2 salads. We received our appetizer within 20min. Our salads, came out around 6:35. Our main dish did not come out until 7:30.We finished by 7:50. TWO HOURS IS RIDICULOUS. Our waitress was trying to be attentive, however she was extremely busy with lack of staff. She finally went in to check on our meal; it came out within 10 minutes

Not Happy Campers😢

We went to the Outback on Commercial Way in Spring Hill, Fl. on Tuesday November 15th at 4:00 pm. for my 75th birthday. It was almost empty. We are good size people and was escorted to a small 2 top booth. We asked to be seated at a larger booth. We were the only couple in that section. I ordered a frozen strawberry margarita and got a different drink. I sent it back. We had no napkins, silverware, salt or pepper, when the food arrived. Salad was limpy, blooming onion was not a sweet onion. Steak was tough, baked potato was cold. Service was lacking. Our waiter was not to be found when I wanted to order another margarita. I was almost done with my steak when I finally got some steak sause. We complained to the waiter and to the manager on the way out. They were polite, but didn't seem concerned.

We went to have dinner at the Addison Tx location on 11/8/2022 at 6:09 pm

Must say the service was very poor and the food as well. The onion blossom was cold and very oily and the chicken tender plate the chicken was cold, but the fries were hot. Overall, the not a good experience for sure. There was a manager on duty but did not come to our table even once. She was back and forth at the table near us and possibly did not have time to come to over table even though we requested to speak to a manager. that indeed is very poor customer service and not sure if we will ever go to that location.

order #0125 table 17

Total paid $35.68

On October 30 at 14:20 I requested a table and the restaurant was less than half full, the last at the entrance told me that I needed to wait for at least 25 minutes, people that wasn’t called by the lady but clearly Americans entered with no queue as the rest of some of us mostly foreigners (natural in an international airport).

If you need I may provide photos of the restaurant

I visited Lowell Outback. The service was astonishingly horrendous. The bartender was rude and never smiled. The manager/owner I believe his name was Dave came to the table and smelled like alcohol and that's not the first time I have smelled alcohol on this person. I asked the hostess who he was and they said he was the managing partner. I have seen him several times and he smells like alcohol every time either drinking on the job or coming through his pores from drinking the night before. Regardless it is disgusting. He is also not pleasant. He was flirting and making sexual comments to younger servers and hostesses. We sat in the bar area near the hostess area and could overhear what he was saying. Absolutely ridiculous you would allow something like that to run your store. WE WILL NEVER RETURN TO THIS OUTBACK EVER. We also go to Methuen and have the most amazing encounters there. We generally go to Lowell depending on our location as we travel a lot. Not to mention I have seen him sitting at his own bar drinking. Shame on HIM.

While dining at Outback Steakhouse located at JENKINTOWN

610 Old York Road

Jenkintown, PA 19046

[protected].

We regret to inform you of our entire dinner experience.

The service was extremely poor. We were not properly greeted by our server as they first approached  us from a slight distance  so we were unaware she was talking to us as she appeared  talking  away from our direct attention.

Our server took our order and brought drinks and bread.  

Our salads were brought to our table by another server as well as our steak dinners she never once checked back with us to see if we needed anything or if our food was to our liking.   

While preparing our dinner salads we used the salt & pepper shaker on the table  when grinding the whole pepper the shaker shattered all over and the glass cutting open a finger and shattering glass over the table as well in both salads.

We still had no whereabouts of our server so we asked someone who was cleaning a nearby table for assistance.  A band aid was given and a new salad brought out , however no one cleaned up the glass on table   We were offered to move to another table so instead of helping the staff stood there while we moved all of our cocktail drinks waters bread and utensils ourselves to a table that was located directly behind the door to the kitchen.  The first loud sound and vibration of a slammed door startled us and was very disrupting having continued several times during our dinner..

One salad that used the pepper cracker prior to it shattering had broken glass in it and the person had been eating it and bite down on a piece of glass, no injuries occurred fortunately and we managed to catch our server to let them know what happened and asked for the salad to be removed and bring a replacement salad to go.

To my surprise . No mention if anyone had been injured they just removed the salad plate from the table. Thankfully no cuts inside the mouth.

Having ended the events of the evening with unpleasant service, glass shards in the salads and finger cut open. as well as one of the steaks was not prepared as ordered and did not have anybody come by to check after we were served our dinner to see if everything was to our liking  or if we needed anything . so we didn’t bother nor did we  feel the need to say anything with no one around to ask anyways.

The restaurant was not busy  while we were there.

A manager was never presented to us after the ordeal with getting cut and glass in salads. The Disturbance of the kitchen door slamming several times and the steak being over well done   Along with  server who spoke to us at a distance  in dire need some training

The evening was  not a pleasant experience  we just wished to pay our tab and leave however the waitress was no where in site for some time as we waited at the front with hostess we were asked how our dinner was and let her know it wasn’t the best she was sincere and offered  while we wait for server to be located to address this to a manager to let them be aware of what happened. I am not writing this to threaten any law suits I just feel that you should be aware of the unsatisfactory service that we had experienced with hopes that there would be some additional training be given to the staff of your establishment to keep this from happening again. The manager did offer a discount on our bill, which is the least they could’ve done when I feel is though our Dinner should have been entirely compensated for our troubles

On Sunday October 16, 2022, my family and I went to the establishment on Washington Road in Augusta GA. I ordered a steakhouse salad with no tomatoes, no blue cheese crumbles, no onions with my steak cooked well done. Once I received my salad and started cutting my steak which was not cooked well. Our waitress who was very pleasant took my order back. When the salad was brought back, I knew that the kitchen took the steak off and place on the grill. SO, my salad was not a fresh remake because when I looked the part of the steak, I cut that was undercooked was still on the plate which told me the salad was not a fresh remake. I requested to see the manager and I had to go to the hostess and request to see te manager because our waitress had told the manager I needed to see them to make my compliant. Well, it took the manager 30 mins to come to the table and I was upset because the party of 10 I was the only that had not eaten. When the manager finally came, she was like this is the first time I am hearing of this which I knew that it was not true because the waitress had tried to stop her, but the unprofessionalism of that manager was not call for. After all the other manager came a apologized.

If someone would like to speak to me my number is 803.979.5815 Daphne Hudson