Outback Steakhouse
Reviews and Complaints

Last night my husband and went to the Outback located at the Del Amo mall in Torrance. It was not busy but we were seated next to the waiter staff's station I guess because they stood next to us most of the time we were there gabbing. I ordered the prime rib medium well done. When I received my steak it was almost raw. Our waiter who was very nice took my steak back to the kitchen. The manager brought it back out but she was surly and when I said it still rather raw she told me I should have ordered a different cut of beef instead. I have ordered prime rib (my favorite)at Black Angus and several different steak houses and never had a problem. This is the second time I have had this problem with my meat not being cooked properly at this restaurant, plus the unpleasant manager, means I will not be returning. By the looks of the empty restaurant I assume others have had the same experience.

Hi
I've been to a few of your branches and had meals over $50 and the attendant said she would apply the points to my phone number so that I could get half off my next meal. Every time they told that they allied the points they lied. I just visited an Outback in Massachusetts and they told me I have to purchase one more meal. I don't get it how they lie and I can't get the reward that I'm owed. I've had several meals so I should have half off of three meals by now

I asked two times for the steak to be well done for my first meal and when I got home it was bloody the mashed potatoes was watery as my side my second meal was disgusting the tilapia with crab meat on top was greasy and gushy the rice was hard everything was horrible just was a horrible experience and dinner for me i'm not satisfied! I'm not looking forward to coming back to outback and I prefer not to ever go again. My pink lemonade had also a problem it had sooooooo much sugar that I thought I was going to get diabetes last night! I was very disappointed it was like my first meal that I thought I was going to enjoy but I guess not! I don't know if it was because they was rushing so they can clock out to go home I don't know! But that wasn't a good thing because i'm sure they wouldn't want to be in my shoes!

We arrived and were told very rudely to "go find our own seat". We were not spoken to by a waiter for 15 minutes. The manager finally came to us and smelled terribly of smoke .ordered a blooming onion for a appetizer and it was not brought out until I asked for it when I got my steak. I had to request my sides to be brought out. The steak was under cooked and the blooming onion was severely over cooked and uneatable.

My daughter and I were celebrating a bit of a good news and decided to go to Outback for a bite to eat. The waitress was very nice, but when we ordered our meals (we both had the same thing), she asked if we wanted the regular sides, mashed potatoes and broccoli. When we mentioned salad she didn't say it was an extra charge. We would have preferred the salad over the broccoli.
When our meal arrived it was a lump of chopped unidentifiable meat with a bit of gravy. Very unappetizing. Then there was the taste. I highly suggest you take this off your menu as it seems, at $13.99, to be nothing more than a bunch of leftover meat. Neither of us ate much as the flavor was not good. This is a disappointing event. We have had good experiences at Outback in the past, but considering this visit, we may not be back.

My wife and 3 kids took me to your restaurants in Dayton for a Fathers day brunch. Our bill was $95. We got a few salads with ranch dressing. The ranch was so spicy that none of us could eat it. I had to ask other waiters and waitresses to have my waiter come to the table because he never checked on us one time, and then informed my waiter Bradley L and he said oh we're just so busy they probably added too many spices to it and took our salads, and did not offer replacement. I ordered the 10 oz filet meal and my wife ordered the 6 oz sirloin meal. Both of our steaks were so overly seasoned and spicy hot that we could not eat those. I again informed Bradley of the issue and that we would like new ones with less spice. He again said that they were just so busy they probably over-seasond everything. A manager brought our new steaks to us with NO seasoning at all and told us that Outback is pushing for over seasoning everything all over the country. Not once were our drinks offered to be refilled nor did my wife get her piece of cheesecake that was supposed to come with her meal. I was so fed up with the problems and was sweating because the restaurant seemed to have air conditioning issues, (and on top of that, not one employee said Happy Father's Day or did we get suggested of any deals if there were any) that I did not ask for the cheesecake or more drinks or new steaks with some seasoning like I had asked my waiter for. We have eaten at Outback in and around the Columbus Ohio area for many years as that's where we lived, and have never had any issues with the food or the poor customer service. We met at the Dayton Ohio restaurant because I am currently working in Indiana and that was a good halfway point for us to meet.

I visited an Outback Steakhouse in Vero beach Florida.I was traveling so I ordered curbside pickup.And my food wasn't made How I asked some items were just gross!Half cooked! I had a few missing items from my order and couldn't turn around because I lived in another town from we're I ordered my food.Very disappointed when I arrived home and me and my husband sat down to eat dinner.Lesson learned open up ever container and examine before I leave.I even called the restaurant and kept getting put on hold they pick up and clink the phone putting me back on hold so I gave up.

We came in this Saturday night around 8:15 to Outback in Hot Springs Arkansas. We sat at the bar for a bit then was transferred to a table. We have the rudest, disrespectful Waiter ever. He said his name was Brandon. He had to be 5'9 - 6 footish. Salt and pepper hair with a goatee. He was unprofessional and over heard him talking about his sexual relations he had before. Along with only checked on us once and it seemed as if We inferred with his time by ordering and being there. He couldn't get us out of there quicker. He got very rude with my fiancee once he saw the tip that was left for his service. We both worked in the service industry aswell.vee both know how important our tips are. Also why its needed to give great service to receive those tips. But this service from this server was absolutely horrible and atrocious. Something needs to done about this guy or more negative reviews and complaints will occur. Thank you

I ordered Two 9" steak dinners and they were so black and rock hard. My husband and I was firing a good deed for a couple who had nothing to eat they have dentures and could not eat it. I call this morning and Complained to Manager. He told me call back and speak to Nick the Owner and he will get you straight toddy I wanted a refund I don't even normally go to outback Trying yo do a good deed and got disappointed by Nick.. Outback don't have $41.02 in store WOW please close your outback if you don't have $41.02... I didn't get my money back but am very disappointed in outback. I paid cash and should've gotten cash... If you go to McDonald's or Burger King any fast food they refund you... If it a problem.. Richmond Va..

To Outback Management

Your New York restaurants have really been bad lately. Tonight at 23rd Street Outback in Manhattan, New York the service was slow while it was empty. We ordered our steaks but waited about an hour to get any food and our salads didn't come and we asked for them again. They still didn't come. Manager came over said orders were lost and dessert would be in him. Salads finally came as we were finishing our steaks. My wife ordered the small ribeye but was charged for the next size up. There's more but I want to move on.

Last fall in Woodbury, New York we went there. The Ahi Tuna salad was horrible shriveled up and less pieces than normal. The 3 steaks were no where near par.

On an earlier visit to your most consistent restaurant in Middletown, New York we had a 3 hour wait. Now I know Saturday nights are busy, but when you see others who were seated after you getting served you get concerned. We got the manager over and it appeared to be a lost order again. Still saw two tables get served before us while our kids fell asleep at the table.

Back to an earlier visit to 23rd Street in Manhattan, New York City. That time all 3 steaks were so over-seasoned that it drowned out any steak taste. There are other incidents. But after hundreds of dollars being wasted I just don't know how we can continue dining in your establishment.

Thanks for reviewing in advance.
Marc Coppola
New York Radio Personality
[protected]@gmail.com
Or call my wife Liz at [protected]

I just had lunch, at the outback possum park, Newark de. I ordered, the burger combo. I had ordered, a burger, with extra fried onions. Needless to say, the burger was very good. When getting the receilpt, I was charged, almost $3, for approximately 3 onios, thus pushing the price to $14 for a luncheon burger. My gripe, is that of, the additional $3 charge for 3 pieces of onions. In this competitive restaurant market, I can find a $5 burger, pretty much, in the account area. I know it's only $3, it's just the principal. When addressed to the waitress, her abrupt response, was that's what we charge. Not a very good experiens, and I am a valued outback customer.

I came in for lunch around 1 pm I ordered your 20 oz ribeye cooked well and loaded mashed and asparagus first off the water tried to convince me not to order ribeye and he never came back for my drink or bread finally food came out steak was bloody and there wer 2 Asparagus sticks so I asked him to send it back nd cook it better he literally rolled his eyes grabbed plate said nothing and left when it came back he never said anything dropped it off and never came back but to give me a bill for 40 dollars