OUTsurance review: Motor

My name is Micheal Ngubeni. In October my Car had a mechanical problem (engine failure) and I called OUTsurance since the Car is insured with. The agent that is/was assisting me with the claim is Tshego Thekiso. The Agent told me to send all the correspondence to [protected]@out.co.za and I did just that. The car was taken to BMW for assessment in Kempton Park and the quote was send to OUTsurance, however at later stage it was taken to Martin Motor Sport in Johannesburg cause of higher quote at BMW. Martin Motor Sport made their assessment and were given a permission to fix the car. The vehicle was strip-off by Martin Motor Sport in October. OUTsurance made reversal or cancel for the vehicle to be fixed. This decision by OUTsurance for not fixing the Vehicle does not sit well with me since Martin Motor Sport has already strip-off. Its December now and no solution has been made to fix the vehicle. Now I’m told that I have to pay for myself, and I don’t understand the reason behind this cause I’m paying insurance every month even though its still this current situation. I tried all possible solutions to solve this problem with OUTsurance. Martin Motor sport has now request me to take the vehicle out of their premises since the OUTsurance changed their pre agreement with them. Now I’m stuck with OUTsurance that refused to honour their agreement.