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I ordered 12 motorized shades in July 2024, 2 started showing signs of damage within 30 days, fraying and a vertical repeating damage pattern. A technician came and informed me they were not "leveled" properly, and he found 6 with a leveling problem, 1 shade was removed for more extensive damage. He attempted to fix it with masking tape, which did not work at all. The technicians had to come again within 30 days, all of them were bad. the replacement unit came back, within 10 days it was showing the exact same fraying and damage returning. A unit lost memory, when they was readjusted by a technician, he did set the low point too low, it caused buckling during rolling. Palace starting charging me to fix prior technicians work, I wrote on the receipt "Paid under protest" when the technician confirmed the low point was set too low. Now 7 months in, a motor has died already, Palace will not fix it without charging me. I have zero confidence in a product that does not have a warranty.
Claimed loss: $7080
Desired outcome: Return my money, come get your useless shades.
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I ordered $7k motorized shades in July 2024. Within 1 month 2 of 12 shades started fraying and showing repeating damage. A technician came and told me they were not "leveled" properly at installation and he will fix it. He also said there were 6 total not leveled properly, and one unit was damaged enough to remove. He "fixed" it all with masking tape, which went horribly wrong. Within 30 days, the masking tape repairs were done all wrong and the technicians were back. The replaced shade came back and had the exact same damage happening again. That's when Palace started charging me for their own technicians faulty work. I wrote "Paid in Protest" on the receipt, and at 7 months a motor failed, which again, they will not repair without paying them, or I am supposed to remove a 10' shade myself to repair. Huh? A dead motor is 100% a factory defect. I am near retirement age in a calm household, and I don't need endless frustration from a company with a worthless (and lying) warranty. Hello small claims court.
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