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4.2 22 Reviews 1522 Complaints
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Panera Bread Complaints 1522

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P
6:57 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I think if you are going to sell chicken and noodle soup that's what it should be. If you are going to sell broth then that's what it should be. Your chicken and noodle soup is not worth $15.99 because it is nothing but broth. This is so unfair, and I took a picture of the 2 tablespoons of ingredient they gave and the rest of cup was broth. I demand a refund.

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D
11:37 pm EST

Panera Bread falsely charged!

I ate at University Hills Panera Bread on Nov. 7th with my daughter. I paid at the counter. The bill was $27.85. I was double charged which I discovered when I checked my banking account online. I called the Panera I went to, and talked to the dumbest manager ever! Not helpful. I complained to corporate and got the run around. Never got a kind word. I made several calls, and it took a long time, and finally I got a refund. Tonight I looked at my banking account, and I have a charge from Panera Bread for $27.85 on Dec. 5th. I promise you I have not been back to a Panera, and NEVER will! I called and spoke to Denise at the corporate number. She said "file a dispute with your bank." You have the stupidest employees, and worst customer service I've ever encountered! Your food is over priced too! Please refund my money, and leave me alone. I'm 68 years old. I have leukemia. The stress is going to give me a stroke and kill me. I will bad mouth Panera as much as I can. Maybe the local tv stations would like to know how you treat people.
Bonnie Long

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J
11:53 am EST
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Panera Bread mediterranean sandwich and soup

I ordered this online requesting no cheese whatsoever as I'm allergic. I called the store and alerted them to take care of avoiding contact. I received my food with cheese on it so I was unable to eat the sandwich. And they put the soup into the bread bowl instead of the side container like usual, so the soup was cold and the bread extremely soggy. I paid almost $30 and I couldn't eat any of it. I tried calling the store but got no answer and I'm pissed. I under cross contamination may happen but they put cheese all over it even though the receipt even says no cheese and the service was horrible the food wasn't edible. I want a refund or something

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M
12:22 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I realize that getting help to service food can be difficult. But why bother giving out table trackers if you don't have anyone to deliver the food. That's what happened to us. We waited and waited and notices so were a lot of other tables. I got up and found our now tepid soup sitting at the counter along with 4 other orders slowly cooling down. Tried to...

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C
5:03 pm EST
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I went to the Panera Bread in Chelmsford, MA to have a breakfast with my wife. it's was Monday November 19, 2019. The time was approx 9:10 am. I purchased an orange scone, handed her my cash for the transaction. when she gave me my change back she short me 2 cents telling me that she doesn't have pennies in her cash register. I told her ok no problem. she...

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Y
9:20 pm EST

Panera Bread veterans day

I looked on the internet and it said you did a deal for Veterans Day. I show up just to find out that your manager says only corporate does that. The cashier has no idea what is even going on and the manager is yelling the answers from the other side of the restaurant. I don't understand how corporate does the deal but this franchise does not. It just makes me not want to come back. There's no discount for military and the service was really rude.

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H
8:20 pm EST
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My daughter and I went through the drive-thru at our local Panera this evening. After waiting 20 MINUTES to get up to the service window, we waited another five minutes before anyone bothered to come to the window. We could see the attendant & what appeared to be a male manager walking back & forth but not once offered even eye contact, much less a...

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J
12:40 pm EST
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Worst restaurant experience, ever: Party of four, placed order with Anaijah on 11/6/19 at 5:54:46 PM. After 20 minutes, i checked with shift supervisor, Mya, regarding when the meals would be served. Ten minutes later, again checked with Mya who was trying hard to expedite orders. She told me that they were trying their best to get the orders served. The...

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L
11:43 am EDT
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i was ordering at Panera Bread and the cashier Davena was being just being annoying and rude. Mid way she kept cutting me off saying "is that all" constantly. Which made me annoyed how she kept trying to rush me while i was still ordering more items. She then started giving off an attitude and left the front. Then once my order was ready the other girl in...

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A
9:13 am EDT
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Customer #[protected]. I have been getting 2 of the Tuesday Baker's Dozen packs every Tuesday for over 5 years. Used to call it in and then when the app came I order on line always for a 6:40AM pick up. But for the last 6-8 weeks I get there and it is not ready and I usually have to wait 10-30mins to finally get it. I really don't know what happened to...

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L
2:59 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Panera Bread u pick two lunch option

Hello panera bread,
Just read the article about the employee who exposed the mac & cheese preparation. Which indicated that the mac & cheese is actually frozen vs. Freshly prepared. While I personally know from working in the food industry years ago, that most foods are not actually fresh, instead they are either frozen or canned. It is close to impossible for restaurants, to maintain fresh foods, simply because food cannot be preserved long enough, to stay fresh. Nonetheless, i'm writing today to make someone aware, that I frequent panera bread often, and lately i've been disappointed. My order(s) (as evidenced by my profile) typically consists of a u pick two item". I normally visit on the days the cream of chicken & wild rice soup is served. Again, while I know it is not freshly prepared everyday, it is still my favorite. To accompany the soup, I select the cuban chicken sandwich.in order that the sandwich is prepared correctly, I write down how I would like it prepared. I specifically indicate, no sauces, no mustard, no may or any spreads.. Also w/no onions. I prefer meats, cheese, pickle's on straight croissant toasted, to go. For some reason, this is difficult to perfect. Because something is always wrong. Rather than bring the sandwich back, I just live with it. While I truly enjoy purchasing lunch from panera bread, & the occasional $1.00 off my purchase, it would be nice to have it prepared, as ordered.
Thank you,
Linda harris
[protected]
[protected]@gmail.com

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Update by LINDA Wms
Oct 14, 2019 3:04 pm EDT

One other thing, I do not think the Employee's should be consuming food, while preparing orders. With Cold & flu season upon us, it can be very unsanitary. Please ask the Employees to refrain from eating food, while they are working, in front of Customers. I observed this many time, especially at the Security Blvd location, in Baltimore, Maryland.

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D
3:21 pm EDT

Panera Bread lemon chicken orzo soup

We purchased your soup at Giant Eagle-4300 Kent RD, Stow OH 44224 Ph [protected] on 10/12/19. Cost $5.99 with a $1.00 coupon. This is the nasty tasting soup we could not eat it, we had to throw it away code [protected]. expiration date 11/26/2019.
Eleanor Eddy [protected]. we will not be buy any of your products in the future. As this was a waste of money.

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B
4:47 pm EDT
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The last 4 times I have placed a rapid order pick-up with the Pittsfield Panera my order has not been right. They are always forgetting the bread, not putting meat on my salad when I order, I don't get the soup I ordered. I'm tired of every time we order there is something wrong. I am not one to complain and I know mistakes happen but today I ordered 1 bowl...

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D
3:15 pm EDT
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I go to this store about once a week and spend over $40 on breakfast and lunch. More often than not, the orders are missing something. Today, it was one of the sandwitches I ordered and the Croutons for the soup. Several times it has been the extra chicken we ordered for the salad. I started checking the orders myself, but that was a real inconvienence...

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R
8:55 am EDT

Panera Bread rapid pick up

Placed order last night for pickup this morning at 7:30. Arrived at 7:25 but they hadn't started on my order. Was asked what kind of cream cheese I ordered even though it was on my ticket. After bagels were selected, reminded them I needed them sliced. After that was done, was asked to verify the order since my name wasn't on the ticket.

Would recommend special instructions and name of client be more prominent on ticket.

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B
9:37 pm EDT
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We used the drive thru and first was that the lights in the menu board were out, so I could not even see what was available to order. Next the Loudspeaker was up way too loud, so that the voice coming through was blaring and distorted. I ended up ordering a turkey with avocado, a group broccoli and cheddar soup, and a full baguette (heated). The total of my...

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M
6:52 pm EDT

Panera Bread sandwich was not right

I ordered a roast turkey avocado BLT and it had no avocado on it. Since it was a take out order I tried to call the store but no one answered the phone. The sandwich was delicious and the service was good but I was very disappointed not to get avocado on my sandwich. Just an aside, the squash soup is by far the best I've ever tasted. I am droning on because I was informed that my complaint had to be at least 350 characters long. I find that odd.

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L
4:29 pm EDT
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Panera Bread french onion soup

Today I went to my local Panera and was told that you D/C the French onion soup. That's my favorite soup and I'm very upset that you no longer offer it. It's one of the few soups that's not on my do not eat list. Additionally, it's one of the few soups at this location that's not swimming in added oil! The last time I tried your tomato soup it had so much oil added that I ended up tossing it out! 😢 so today I settled on 1/2 sandwich and 1/2 salad. Settled for almost $12.00? For that I could have gone elsewhere to crackerbarrel, Olive Garden, chic-fil-a. Next time, I will.
Lori B

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P
1:49 pm EDT
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First of all, let me say that we will not be visiting your restaurant anymore mainly because you don't carry onion soup anymore. Your server told me it was not in season. ??? Whomever in the world decided onion soup was a seasonal item. It is the only one of your soups that I like so there is no reason to patronize you now. Secondly, every time we go into...

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D
8:33 pm EDT
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Panera Bread cuban sandwich

I was in to buy a sandwich. I got the cuban panini. The bread was great but the meat was chewy and hard in some spots. I come here ofter and have never had a problem, i even applied for a job recently. i dont know if it was because it was the end of the night or just old meat but it was very disappointing. i like your place and will continue to come there, just needed to let you know.

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About Panera Bread

Screenshot Panera Bread
Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked goods, sandwiches, soups, salads, and beverages. The company was founded in 1981 in Kirkwood, Missouri, and has since expanded to over 2,000 locations across the United States and Canada.

One of the key features of Panera Bread is its commitment to using high-quality, fresh ingredients in all of its products. The company sources its ingredients from a variety of local and regional suppliers, and many of its menu items are made from scratch each day. This dedication to quality has helped Panera Bread build a loyal customer base that appreciates the company's focus on healthy, wholesome food.

In addition to its food offerings, Panera Bread also offers a range of beverages, including coffee, tea, and smoothies. The company is known for its commitment to sustainability, and many of its coffee and tea products are sourced from fair trade suppliers.

Panera Bread is also committed to giving back to the community. The company has a number of charitable initiatives, including its Panera Cares program, which offers pay-what-you-can meals to customers in need. Additionally, the company has partnered with a number of organizations to support hunger relief efforts and other charitable causes.

Overall, Panera Bread is a popular and well-respected bakery-cafe chain that offers high-quality, fresh food and beverages. With its commitment to sustainability and charitable giving, the company has built a loyal customer base that appreciates its focus on healthy, wholesome food and community involvement.
How to file a complaint about Panera Bread?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

Overview of Panera Bread complaint handling

Panera Bread reviews first appeared on Complaints Board on Jun 16, 2008. The latest review Quantity is simply unacceptable was posted on Apr 6, 2024. The latest complaint payment not received was resolved on Jul 16, 2018. Panera Bread has an average consumer rating of 1 stars from 7688 reviews. Panera Bread has resolved 48 complaints.
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  1. Panera Bread Contacts

  2. Panera Bread phone numbers
    +1 (855) 372-6372
    +1 (855) 372-6372
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    Customer Service
    +1 (314) 984-1000
    +1 (314) 984-1000
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    Legal Department
    +1 (312) 629-7219
    +1 (312) 629-7219
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    Media Contact
    +1 (724) 650-5495
    +1 (724) 650-5495
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    Manager
    +1 (303) 356-8374
    +1 (303) 356-8374
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    +1 (314) 984-2444
    +1 (314) 984-2444
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    CEO
    More phone numbers
  3. Panera Bread emails
  4. Panera Bread address
    3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
  5. Panera Bread social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
  7. View all Panera Bread contacts
Panera Bread Category
Panera Bread is ranked 9 among 60 companies in the Fast Food Chains category

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