Panera Bread’s earns a 1.1-star rating from 12 reviews and 1523 complaints, showing that the majority of diners are dissatisfied with their meals.
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product not worth $13.00 charge, one cup of soup $7.00.
my grandson loves your broccoli soup. today he chose the chicken sandwich with hotsauce. for $13.00 dollars and one cold bun and one piece of chicken. it did come with a bag of chips. i could have purchased a whole bag of chicken for the cost of one small chicken breast. my grandson did like the sandwich and ate every bite. because of the cost i could not afford any food for me.
Desired outcome: lower prices. maybe more customers will visit.
Over priced, poor customer service at window
September 26 2023 at Panera, 2987 Kirk Rd, Aurora, IL 60502. $12 for a salad so small I'd call it a snack, not a meal. My option was to pay even more for a salad so big I can't finish it. $12 for a few ounces of salad. That is insane. I asked twice for butter to go with the bread. They didn't include any. The bread was 3" long. Again, a snack at best. I...
Read full review of Panera BreadCleanliness/product
The Panera in Aiken,SC where we live, is not clean and in absolute dire need of updating. The carpet is filthy and the tables and chairs are badly scratched and sticky. We were in that location on Sunday, September 17, 2023. My husband tried to clean our table with wet napkins to no avail.
We ordered soup and coffee and both were cold. We love Panera but won’t be going back to this location one unless some changes are made.
Desired outcome: Updating and thorough cleaning. Talk to management about temperature of food.
Food
I visit Panera frequently in Winston Salem and I used to visit the Salisbury’s location a lot too. But everytime I visit the Salisbury’s location there is always an issue. Dining rooms are always nasty and they usually are out of something. Last night at 6:30 my granddaughter wanted a grill cheese, we were in Salisbury, I went through drive through, I...
Read full review of Panera BreadYou pick 2
I never get out by myself with how busy life is. I came from therapy for my knee close by. I walked in because all the handy cap spaces were taken by no one had a handy cap plack. The manager was short staff as usual and I ordered a you pick 2 for $13 dollars because I finally had a chance to go home and have the house by myself because of the mon. Night...
Read full review of Panera BreadCoffee not available
Two friends and I were going to have breakfast at Panera Bread (Lake Saint Louis, MO location). When we arrived, there was no one at the counter, so we waited. Then when we saw other patrons trying to re-fill their coffee cups, there was NO COFFEE in the regular, dark or caffeine free carafes! This was 8:45 in the morning! Rather than wait until we were...
Read full review of Panera BreadRoaches and rats in restaurant
Hello i was a paying customer in the panera bread restaurant in Los Alamitos CA, on 8/26/2023 ordered the pulled pork sandwich. A roach ran across the table and on top of that fruit flies were everywhere i Believe the manager on shift name was heather. I mentioned it to her, and she just said OK well do something about that. I'm in the restaurant busine...
Read full review of Panera BreadManagement customer service
On 8/31/2023 at 8:50 a.m. I went into Paneras-Rapid City, SD. to order my daily breakfast, and, to request a credit for an over charge the previous day of 12.85. As, I am a customer often twice a day and therefore was not concerned I would have any issues. I spoke to a counter person who said she would get the manager. When the manager came out-Ms. Dunn-I...
Read full review of Panera BreadComplaint regarding an employee or alleged consultant of panera
To whom it may concern:
I would like to address an issue I have regarding an employee by the name of Jason Miller, an employee in a Southern California location.
I feel it is necessary to bring this employee to the attention of your Human Resources, Management Department and possibly your legal department due to the nature of his harassing tone From him directly, I received an initial statement last month, through a social media platform, that could have the potential to degrade my character and reputation within the community of my legal profession as a Juris Doctorate holder.
I have evidence of his statements which included a misrepresented fabrication of a past event that never occurred. He followed this up with his admission that he "talked S#..: to add to his vulgar commentary that proves he admitted to it.
I do not have any idea of where his initial statement towards me came from, but it was completely unwanted, unprofessional and out of character for an adult who claims he works for Panera bread company. This included "screw you, you piece of crap."
I have since taken our social media platform account down due to this one incident. This is a shame because we enjoyed posting our family pictures.
After reading his comment, I felt marginalized and was left wondering why someone I have no connection with would state such vile language.
After discovering that he states he works for Panera Bread, I thought it would be best to address your complaint department as a professional courtesy for all employees, staff and human resources of your organization that my family enjoy eating at twice a month or so.
Thank you for your time and please follow up with me if necessary.
Desired outcome: to be determined at a later date after discussing this issue further.
treated very bad by the two mangers in woodland hills store Friday 7;30pm ,8/25/2023
I asked the manger to get me small cup to heat some milk in it for the coffee she treated me very bad until my blood pressure went high 173 she kept saying do not come to the store any more and also said I will call the police for me , I never treated this way in any Panera bread store, because I am customer with Panera more than 4 years ;Panera bread store in woodland hills
The names of the mangers Micheile and Beatriz. , and also I have subscription with Panera for two months and I have big family members go to Panera all times,never have this bad issues and all family upset from their bad behavior, and I feel very bad because I am 70 years old ,I do not need all that drama but they can talk to me nicely I would respect Panera rules and their policies because no costumers deserve this bad behavior form Panera employees my phone #is [protected]
Asiago Bagel
I usually have lunch at Panera located at Northwestern Medicine in Chicago when I am at the facility for doctor appointments, labs or tests. Their lunches are very good. Today, 8/24/23 at about 9:30 am, I had a taste for an Asiago bagel so I went to my local Park Ridge, IL Panera on Northwest Highway. The bagel dough tasted like white bread or a roll I...
Read full review of Panera BreadOrder
I am writing to express my disappointment with my recent order (order #[protected]) on August 11, 2023. I ordered an asiago cheese bagel with sausage and scrambled egg, but the bagel was missing from my order. The receipt indicated the asiago cheese bagel was unavailable, but no effort was made to substitute it or inform me.
To compound my frustration, I was charged the full price despite not receiving my complete order. As a loyal customer, I expected better service and communication.
I request a prompt resolution by:
1. Refunding the missing bagel's cost or the complete payment.
2. Improving order fulfillment and communication processes.
3. Providing assurance of better service in the future.
Desired outcome: A full refund
Panera order summary: #[protected]
I never received my order. I contacted Panera and they informed me that Door Dash picked up the order. Anytime the delivery driver picks up the order, I always receive a text that it was picked up and I can track the order. That day I never received a text. After 10 minutes had past, I contact Panera a second time and they informed me that I needed to...
Read full review of Panera BreadQuality
Seriously, Panera Bread? I was so looking forward to my large Greek salad today! When I began eating it, I noticed something odd. There was NO lettuce! How do you have a salad with no lettuce? I ain’t what I could and weighed the lettuce STALKS that remained in my bowl. It was 103 g. I’m just one left. Wondering who got all the lettuce? When you noticed your number of sales going down, you’ll find that you’re not training your people or managing your quality because I’m not buying another salad from you.
Terrie Collins
Desired outcome: The ideal solution would be for you to raise your food quality But how I ever know because I’m not buying another salad from you.
Food quality
Today my husband and I went to Panera Bread as we normally do when we are going to run several errands before it gets too hot. The chocolate croissant was horrible. The change to the sticks of chocolate is a far sight short of when your company took a croissant, sliced it, and put creamy chocolate within. The regular croissant was so over baked it wa...
Read full review of Panera BreadTurkey avocado BLT half sandwich
I ordered a Turkey avocado BLT sandwich, I noticed a piece of bacon on the wrapper it was raw, I opened up my sandwich and all the bacon was raw, I took a picture of the bacon on my cell phone and threw out the sandwich. I tried to call the manager of the schereville Indiana location a few times but did not get a hold of anyone. I am sending this compliant...
Read full review of Panera BreadGift card
I bought a $15 gift card for Panara. When I went to use it, the numbers have been rubbed a lot from carrying it. They said they cannot take it, and there's no way to check the balance, which is the full price because I have never used it. Why are your numbers rubbing off of your cards? I have not had this happen to any of my other gift cards that I have bought.
Cleanliness and customer attention
I visited the Panera Bread located at 8235 Agora Parkway, Suite 115, Live Oak, TX, 78233 at approximately 1:30 pm today. The order process seemed disorganized, resulting in slow processing of customers. The line grew while we were waiting to be served. While waiting for our order, I had to use the women's restroom. It was disgusting. Toilet was gro...
Read full review of Panera BreadGreek Salad
Hi. On 07/17/23 I got a bowl of tomato soup, a greek salad and wanted to try the apple cranberry lemonade. I LOVE Panera because it's always so fresh and never lets me down. Today it let me down. My salad was filled of soft, wilted lettuce, soft and wilted onions, browning on the edge of lettuce, tomatoes too hard to even enjoy and the drink was entirely way too sweet of syrup. I did not finish either. I will be back, but this was a huge disappointment.
Desired outcome: Money back for tea and salad. The soup was delicious as always.
Bread. Supply
Ordered to go yesterday. When my daughter picked it up she was told they were OUT OF BREAD!,,, How is that possible..? She saw fresh,loaves of bread behind the counter. She was told “ They are for tomorrow”. My sandwich was on some kind of panini bread…?. Not acceptable! If your name isPanera Bread there should be bread for sandwiches, Date. 6/30/23 afternoon
Read full review of Panera BreadOverview of Panera Bread complaint handling
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Panera Bread Contacts
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Panera Bread phone numbers+1 (855) 372-6372+1 (855) 372-6372Click up if you have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone numberCustomer Service+1 (314) 984-1000+1 (314) 984-1000Click up if you have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone numberLegal Department+1 (312) 629-7219+1 (312) 629-7219Click up if you have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone numberMedia Contact+1 (724) 650-5495+1 (724) 650-5495Click up if you have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone numberManager+1 (303) 356-8374+1 (303) 356-8374Click up if you have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number+1 (314) 984-2444+1 (314) 984-2444Click up if you have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone numberCEO
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Panera Bread emailspanerabreadcustomercare@panerabread.com100%Confidence score: 100%Support
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Panera Bread address3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
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Panera Bread social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Panera Bread contacts
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