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Hi there!
I bought a cell phone (Mobicel) at Pep Ghandi square last year March 2024, within 2 weeks the phone gave me a problem, i took the phone back to the store and they told me that they will book the phone and will call me back once the phone is back, the phone was still in a good condition and there were no scrathes ,didn't fell inside the water and all the accessories it came with it were all there, after a 3 weeks they called to say the phone was fixed and is now working, i asked them what was the problem and they could not tell me, within 2 weeks again the phone gave me the same problem and i took it back to the store, i was pregnant and i kept tabs on my phone but the progress was not fruitful, it was around May when they took the phone in for the second time, i kept checking on them and they would not call to give me feedback, i even went on my maternity leave in October still had no phone, after i gave birth, my daughter was very young, barely a month old, i went back to the store to enquire as i was not getting any feedback from there, they made me wait for almost 3 hours and my baby was crying non stop only to tell me that i should go home and give them 3 days to fix the matter and they will call me in 3 days, i went back to the store after 3 days and when i got there, that's when they started doing follow ups, and eventually after sometime i was given a new phone but same model same everything, just that it was a new one, i told them that i dont want that phone they were giving me cause it might give me the same problem but they insisted and told me that if it gives me the same problem then they will replace it with a different phone or give me my money back, its been almost a year since i bought that phone but i dont have it, only used it for like 4 weeks, now the same phone has given me the same problem and i took it back to the store, now they are calling me to say that the phone has been fixed and its now working, i told them that i no longer want that phone but rather a different one if they can't refund my money back, they are refusing, what should i do? please help, the phone is still with them in the store, i did not fetch it.
I was assisted by Mpho, lebo and i forgot the other lady's name
Desired outcome: I want a new phone, different from the one i bought or i want my money back, simple.
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