Perkins Restaurant & Bakery / Perkins & Marie Callender’s
Reviews and Complaints

Diane at Perkins in Cheyenne WY was VERY rude to me last night. My mother and I both ordered burgers then I realized our waitress hadn't asked us how we wanted them cooked. She raised her voice at me and said " They are always cooked well done"! Mine came and it was medium well. My waitress was no where in sight, Diane was standing by the podium so I said "excuse me, but my burger is not well done it's medium" so she comes to our table and grabs it then upon bringing it back she says in a loud hostile voice "is THIS what you want? IS THIS what you want?" I didn't even get to cut it open and she was gone. This is the second time in a
few months my mom and I have had to put up with her rude behavior and the waitress we had then said she'd ( Diane) been rude all day. I would appreciate it if you speak with her about her unfriendliness and rude behavior as my mom and I enjoy dining there weekly.

Sincerely,

Mary ( Tina) Espinoza

We wanted to try Perkins again since it was a great number of years and good memories of the resturant.

We were met by a hostees with her back turnefd to us working at a terminal. After some minutes she said she would help us. Still with her back turned to us. We were then seated in a booth right by the kitchen adjacent to a family with screaming children. There were only a few guests in the resturant at the time. We placed our order with a new waitress. When our food arrived after a considerable time we began our lunch. My wife ordered 1/2 of the BLT on the senior page. I ordered the Patty Melt with onion rings. After I had eaten the better part pf 1 sandwich I realized that it was not a Patty Melt. I waited another 5 minutes to contact our server and told her that my order was wrong and that I could not wait for a correction.

My wife was then informed that you can not order only a half sandwich but that it must be combined with soup or something. I was still charged for about half of my sandwich which I had not even eaten.

We will not try Perkins in La Crosse again.

Bill McBay
[protected]@gmail.com

To whom it may concern:
I had a Pot Roast Senior Citizen Dinner. It was delicious other than the Carrots. The Carrots were hard to chew. The Manager came and said, you ate almost half the meal, i can give a discount off the one you ate off from, and charge you full price for a another full order. This is the worst i have ever encounted as far as handling a customer service situation! For a customer like me that comes to Perkins on a regular basis, i should be treated a lot better than that! All i asked if they could give me a fresh plate of Pot Roast? No, i have to charge you for it! Well, i thought Customer Service is job one! It was not handled correctly, and I'm very upset that i had to pay over half gor the meal i returned. I had to pay full price for the replacement order. Unsatisfactory service, i will not be back for a while unless someone can rectify this. I rnd up spending 35 doolars, when all she had to do was say i will handle this i apologize for the inconvenience. This happen at location: 3455 Poplar Ave Memphis, Tennessee 38111. Thank you for your concern pertaining to this matter.

Very rude in a harassing way to the employees that make the company money. My friends and l won't go back until we here he is gone. He is not a fit in this community. This is a small town where everyone knows each other and rumors spread. Perkins will loose customers rather than gain any because this town is not a tourist attraction. If he is a good manager then I'd like to here the compliments

We ate at the Perkins in Springfield, MO and trish was our waitress and was incredibly rude with everything. She had an attitude with us when we ordered our food, and she never came back to check on us or refill our drinks. We asked her for some syrup for our pancakes, and she came back and just slammed it down on our table. When she brought us our check she just set it down on our table and didn't say anything. We were incredibly dissatisfied with our service and are questioning coming back.

We were in the waiting area and had our name on the list. We were told we would wait about 15 minutes later. We waited 30+ minutes and finally asked. We were sitting right close. The owner Ken was seating customers. He was very rude and stated he called our name 3 times. We were never called and he never called a party of 4 to be seated. He never apologized.

On Saturday, November 11th, I went into the Perkins for breakfast at 9:45 a.m. with a group of six. First we were ignored at the hostess stand for approximately 10 minutes. Then we were seated. The restaurant was maybe 1/4 full. We ordered and waited until 11:15 and when we still had not received our food, we got up and left. We did flag our waitress down after about an hour and asked her where our food was and she said that they had to bring cooks in from another Perkins and they didn't know where anything was in the kitchen. She did not know how much longer it would take. Needless to say, we do not intend to frequent Perkins in the future.

I recently took a position at Perkins Restaurant and Bakery located in Dickinson North Dakota. I've worked in the restaurant industry for 20 + years and have never worked for a restaurant as poorly managed as this one. Every shift in the last 3 weeks has been quite challenging. The condition of this restaurant is unorganized, unsanitary and poorly staffed and managed..for the most part. Black mold is in a few areas in the kitchen and a few employees have said they get sick often.
Management doesn't seem to care much. This is a huge disservice for the employees who wish to stay well and the community.

There are a few hard-working, good employees working at this location. Chelsea ( don't know her last name) is young but smart, hard working and completely dedicated to providing good customer service and training staff properly. She is the only one I'm aware of that can train properly. She's a keeper. Would make an excellent GM if she was interested.

In the restaurant industry, as you know...if poorly managed, staff..most not all, will do as little as possible in regards to stocking, side work, helping fellow employees, Etc. This seems to be the main problem at this location. Andy, your GM cares more about the earbud in his ear and listening to himself talk then running this restaurant properly.
I hear he's quitting soon. Congratulations!

I take pride in giving good customer service, stocking what needs to be stocked, maintaining a clean work environment in the front and back of the house and being a fun and pleasant employee to work alongside.

Good help is hard to find and last night Perkins lost a good one. Me!
I had just moved to town and needed employment. I was told that the position that was immediately available was the graveyard shift. Chelsea is the only other graveyard waitress. She recently needed to take time off for personal reasons so I agreed to cover her Friday and Saturday night shifts. In doing so I have worked the last 7 nights straight. I don't mind, I like to work. On Friday night a manager by the name of Brooke was on shift as well. I was informed not to worry about a busy Friday night alone. That Brooke would be available to help me if we received a late night rush. Brooke was not helpful. Friday night a group of Brooke's friends came in after a night of drinking. Brooke decided it was a better idea to join her friends for the remainder of her shift. The rush came in as expected, 5-6 groups at once. Not a huge rush but considering what is needed to give good customer service, now is when I need help. I managed to greet, offer and deliver drinks, take all orders and give the best customer service possible under those conditions. I asked Brooke if she offered any drinks when she took a few groups to their table. She said no, she will only help if I get too busy. Perkins is the only 24 hr restaurant in Dickinson. On a Friday & Saturday night after multiple bars in town close, we should have a much larger rush. I feel due to poor management and substandard customer service we have lost quite a few of those customers.
Saturday night is the night I quit. Walked out in the middle of my shift. In 20 + years I have never done that. Brooke was also there to help for this shift. It started out very slow. I only had 1 customer in the dinning room and they were content. I was using the down time wisely and unfortunately stocking someone else's section that had left for the day without doing all their side work. Brooke's responsibilities include checking to make sure all side work is done before employees leave.
Here's the drama: In walks a customer to order something to go. Now Brooke who was unwilling to help the night before decides she will help now! Takes the to-go order and takes the tip. This may not seem like a big deal to you but it is to me. As a waitress I make $4 something an hour. I rely on all tips that should be mine. Not sure what a manager makes, not my business. I waited till she completed the transaction and when we were in the kitchen I approached her regarding this issue. Brooke is young, extremely immature and apparently has quite a temper and on some sort of a power Trip! She started yelling telling me she will take whatever order she wants, she's the manager! This was said, that was said and so on. Didn't end well. I quit and she worked later then she may have wanted to.
If anyone is listening, please address these issues. The short amount of time I worked there I met a few hard working women and many wonderful customers and I would like to see improvements made so these hard-working women can make a decent income and the customers can have a pleasant dining experience. This location could be so much more. Thank you.

I'm just wondering Perkins is a pretty good size food chain and no one has incorporated a gluten free menu for most of us it is not a fad or a diet but a way of life we enjoy pancakes cookies pies and breads as well as the next person would be great to tickle everyone's taste buds the store we visited today was 3636 our meal was great just wished I could partake in your goodies thanks

Date: december 23, 8:10pm. La crosse wisconsin * extremely slow service: we were left for almost 5 minutes before waitress came with a menu. Didn't offer to get us a drink until she came back 10 minutes later. Had to prompt for her to take our orders, came back with the water 10 minutes later. Arrived at 8:10pm, at 9:50pm food still had not come. 40 minutes waiting for food. I had to order a hot chocolate to keep warm because vent was blowing cold air. Lukewarm. We left at 9:50 because our food still had not arrived. Waitress said it had just been started to be made, sorry for the wait but there were a lot of orders that night. There were less than 10 people / 5 tables. Perkins doesn't do delivery, so I don't know what was going on. When we left we refused to pay, we did leave a tip, because of this horrible experience. We resorted to burgerking because we had already had to wait 40 minutes for food and knew they would be prompt. It was a simple order: ham and cheese omelet with pancakes

Our Family has been a long time customer at Perkins in Gladstone

6292 north oak trafficway /Gladstone, Missouri 664118

The current manager Domingo is the worst manager to have run your rest.

He is never there and his staff is so disorganized besides hearing the employees talk about how he has been with several woman who works there. If a customer can over hear servers talking about there GM then why on earth hasn't corporate fired this man. I will never go there again ...besides the food was cold and horrible. Don't waste your money in this dirty in trained staff place who calls thereself a rest.

What a joke!

First and last visit to Perkin's Restaurant, (#1158) Orlando. Place was dirty, took a long time to get orders, food terrible, mashed potatoes looked like grits, diner roll looked like it had been squashed, turkey dressing was cold and dried out and prices were outrageous. $3.00 for glass of milk $3.00 for tomato juice, $3, 00 for Hot Chocolate. Silverware dirty, edge of plate stained. Overalldining experience was horrible. One order was Turkey Dinner, other order Omelette. Why take 45 minutes to serve? waitress kept apologizing First and last time they have seen of us. A real horrible experience.

My husband and I stopped here for brunch on our way to Treasure Island on Sunday and got there just before noon. We were seated right away, but the host told us our server's name as she was walking away from the table with her back to us. The table we were seated at was extremely wobbly and we had to push it hard against the wall so we would be able to eat. The A/C was either turned off or wasn't working and the fans were not able to keep up with the heat since it was 97 degrees outside.

As we were looking through the menus, we noticed that they were dirty. It took our server quite a while to greet us. So long, in fact, that we were both ready to order by the time she got there. We could tell that she only had four tables including us, so we wondered why she was too busy to even stop by. However, she was friendly, attentive and knowledgeable about the menu. That is the only good thing I can say about this visit.

After we ordered, we started noticing that everything, and I mean EVERYTHING on the table was dirty and sticky: the dessert menu, the caddies that hold the jelly and sugar, and the salt and pepper shakers. We also noticed that the window that divided us from another section was quite dirty as well.

When our server brought out our food, she couldn't remember what each of us had and kept putting William's plates in front of me. Since there were only two of us, it shouldn't have been hard to remember what each of us ordered. When I adjusted my plate's position on the table, I noticed that the underside of the plate was quite dirty and one of William's plates was dirty on the top as well.

My Eggs Benedict tasted fine, but they put WAY too much parsley on it. It's supposed to be just a garnish. If I had wanted a salad, I would have ordered one. William's bacon was undercooked in some parts and burnt in others. His toast was just barely toasted and his pancakes were not only way undercooked and very wet, but he found a piece of plastic in one of them.

During our meal, the host decided that it was a good time to vacuum the floor. So, we had to listen to the roar of the vacuum while we were eating. It was extremely annoying. We then listened to our server lie twice to the table behind us. They had been seated before we got there, yet we got our food before they did. The server apologized about the long wait for their food, but told them that everything was taking a long time. This was not true considering we had gotten our food promptly. She lied a second time to them by telling them that they don't do chocolate chip pancakes on Sundays because it ruins the grill. Huh? Not even a hint of truth to that one. I think she just didn't want to order them for some reason.

Once we finally got the check, the server explained that she had circled the total at the bottom, but that there were separate totals for each of us as well. Now, I know that as a server, you shouldn't assume anything about who will be paying the check. However, 99% of parties where there is a male and a female are couples (unless it's lunch on a weekday) and only one person will be paying the whole check. It was quite obvious that we are married and we were offended that she thought we might be splitting the check.

We went up to the register to pay, and the host asked if we would like the check back to take their guest satisfaction survey. We both replied yes in tones of voice that should have tipped her off that we were NOT at all happy. She processed my credit card and gave me my credit card receipt, but then I had to ask her to give me the check so I could take the survey. In the 60 seconds it took her to run my credit card, she had forgotten. I snatched the check out of her hand, spun on my heel and walked quickly out the door. Usually, I would try to talk to a manager when things go bad, but it was so bad that we just wanted to get out of there.

Today, I tried to take the survey on line, but the printing on the check trails off where the store number is supposed to be printed, so I can't even take their survey to let them know how horrible our experience was. We won't be back.

On Saturday, November 21, 2009, my wife, 2 adult sons and myself, went into the Perkins Restaurant on Route 300 in Newburgh, New York at 5:44 and were shown to a table. We waited 15 minutes and were never given a menu. We waited another 5 minutes and when I saw a server coming our way, I asked if someone was going to

wait on us. She put her nose in the air and acted as if she didn't see my hand which was no more than 6 feet away from her. With that, we left. We have eaten at that place many times before, but never again.

My mom and grandma ordered peach pie at Perkins the other day. My mom was chewing her peach pie thinking it was just a hard peice of peach skin and when she finally spit it out it was a bloody bandaid. I'm not clear on how Perkins decided to handle the situation because they kept the bloody bandaid and said they would get back with her later on what they were gonna do about concerns of STD's that could possibly have been contracted. The waitress said the pie had just come out of the oven before she ordered so I suspect the chef was still there that baked it. My mom should've kept the bandaid, but she did take a picture of it with her phone and called an attorney out of concern that she might have contracted something, yet out of the three attorney's she talked to none said they could help her unless she was sick from it. The mere thought of chewing someone's bloody bandaid makes me want to throw up! Aren't these kitchen people suppose to wear gloves when they cook or bake in a restaurant? Perkins better perk up!

While on a business trip on 7/16/09, I stopped at your perkins, in edinboro pa. I ordered breakfast. I should have left right then because the smell of the restaurant was so bad I could hardly finash my meal. I am on the road every day and this the worst place for dirt smell I have ever ate at.

MY NOTE TO PERKINS

"I had the misfortune of ordering your "Tilipa Sandwich" ($8.95) at this resturant and was completely amazed at the difference as to what was pictured on the menu and what I actually received. The menu shows a healthy portion of fish that stuck out of both sides of the bun. What I got was a very small piece of fish that was hard to find as it was lost in the bun. I would say that there was about 2 ounces of fish in the sandwich. I has seen bait bigger than what I received. I was going to send it back, but the guest we were with really likes your resturant.

I would estimate that I paid about $72 a pound for that measly piece of fish.

My father-in-law used to own a Perkins franchise and I am sure that he would not let the food cost get in the way of serving a generous and reasonable serving size. I would take it off of the menu if you have to charge $9 for that.

I will not return to Perkins!"