Perkins Restaurant & Bakery / Perkins & Marie Callender’s
Reviews and Complaints

i was asked to take a survey for perkins resturant, i ASSUMED, the survey was about perkins, such as thier food quality, service, ect. the survey asked all kinds of personal information and NOTHING, pertaining to PERKINS RESTURANT, i wanted to say the food and service was excellant, the cook screwed up the order, he forgot the side order of pancakes!, WHY would PERKINS, ask a customer to take a survay about everything but the resturant? i sure would like to know the answer to this e-mail ken dixon

I visited Perkins Restaurant during my travels from a family reunion. I originally saw a commercial on TV. The food looked eye appealing. We located the store in Ames. We were greeted properly and seated the same. My problem was in the meatloaf. It was passable at best but basically what you'd expect from a restaurant. I didn't have a problem eating it until...I bit down on something harder than mashed potatoes, gravy or hamburger. Embedded inside my meatloaf was what i thought to be a piece of paper from a restaurant ticket. The manager was called out and proceeded to unfold the paper. He says it was the end off of a sugar package. To my way of thinking neither are ingredients in any meatloaf i've ever made or consumed. He apologized and said all of our desserts were on the house and my meal free. It sad but true... My 1st experience at Perkins will be my last. Finding paper or any foreign object while dining speaks to unclean, unsanitary and unsafe work habits. I will not be returning.

On June 9th my family and I entered into The Perkins restaurant in Orlando Fla. We were seated in a small section off to the right of the main seating area.

It was then that I noticed that we were the only Afro-American family in this section. Several other consumers before and after us were seated in the main section. These consumers were all Caucasian.

We were not served or addressed by any of the staff.

Although one waitress did enter into the room grabbed a booster seat and walked out never making eye contact with me. I watched other consumers being attended to by staff through small wooden poles that separated the two rooms.

There were plenty of seating in the main area to accompany my family. I was outraged by this addressed my concerns to the host that seated us and left the Perkins establishment.

Never have I been so humiliated and at the same time angry for myself and my family. My children have never seen the ugly face of discrimination this close up outside of a textbook. They will remember this for a lifetime!