Petco
Reviews and Complaints

The lady that takes care of the fish should not be working with animals. First off she was being a very rude to everyone, then I told her I was a first time fish buyer and was asking questions about the fish and she said the ones I was getting wasn't gonna be a problem together. She lied to me and then on top of it I asked what gender I was getting so they wouldn't fight and she told me the wrong gender. When I got a chance to look it up they where all males, and when I went there all the tanks looked like they were not getting taken care of properly with dead fish everywhere, almost every tank had a dead fish in it.

And one of my fish has already died because all the fighting, and it's been like 3-4 days

I went to Petco store in Waite Park, MN on 10-13-2020 to buy cat food. Unfortunately, I had to return it a week later. I have been trying to get my money back since then. I have sent numerous emails and made phone calls, but still no luck. They claimed that they sent my money back and even sent me a receipt. However, the receipt they sent me was for a different card number. It was not mine, not my purchase, and not even from the same day! The routing number they gave me had nothing to do with my bank. They refunded it to someone else's card and account. How did they do that? Why was it not returned to my card when my card was used for the return? What's going on at that store?

When I called to inquire about my refund, they told me that they sent it to the escalation department. However, when I asked to speak to someone in that department, they told me that I couldn't. They said that the people in that department don't talk to people like me. I just want my money back, and it's been three months! I have never been treated like this at any store before. I had to practically beg for my money back! It's unreal to be treated like this. Who else have they done this to? I think it's time to find out and get a lawsuit going because I know I'm not the only one based on other reviews!

I will report this to everybody and anybody until I get my money back. I will go to the BBB, the attorney general, whoever it takes. No business or company should be allowed to treat people this way. I don't care if it's only $77; that's my $77. They want to take your money quickly, but nobody wants to give it back. It's not fair!

I recently bought two bags of Nature's Variety Instinct Raw food from Petco's website, petco.com, on January 30th. I spent over $120 on these bags of food, hoping to give my dog the best nutrition possible. However, after feeding my dog the chicken flavor, I noticed that he was getting sick. Worried, I opened the second bag of beef, which was freeze-dried to a block. To my horror, I found that both bags were EXTREMELY expired, with dates of May 5, 2017, and July 6, 2017. It was already February 2018! I couldn't believe that Petco would still have expired food on their shelves. I was so disappointed and angry that I felt like Petco didn't care about dogs at all. My dog is like my child, and I couldn't believe that I had given him food that had no nutritional value at all. It was disgusting.

I immediately contacted Petco corporate through numerous emails and phone calls, but I still have no resolution. No one has called me yet, and the only email response I get is that someone will get back to me within 24-28 hours. It's been well over that, and I feel like Petco doesn't care about their customers or the pets they are supposed to serve. It's zero percent customer service.

On February 12th, I had to call my credit card company, Capital One, who re-contacted Petco again. We conducted a conference call and stayed on the phone with Petco for 20 minutes because all the escalation people were busy! Then Petco tried to hassle me because I no longer had the receipt. Are you kidding me? You sold me expired pet food that made my dog sick, and I have the charge on my credit card. All I was asking for was a refund. We disputed the charge, and I was so disappointed that I will never shop at Petco again.

I hope that Petco will take this seriously and make sure that they don't sell expired food to their customers. It's not fair to the pets who rely on them for their nutrition. I hope that they will improve their customer service and make sure that their customers are happy.

I used to be a regular at PetSmart for all my pet supplies, but since I moved to a new area, I had to switch to Petco. I was a bit hesitant at first because I had heard some negative things about them, but I decided to give them a chance. I have two cats and a 5-gallon aquarium that I bought from Petco.

I had no issues with the cat items I purchased, but the aquarium was a different story. I bought several fish, shrimp, snails, live plants, and ornaments for the tank. Unfortunately, the fish kept dying, and the plants were not doing well despite the LED lights that were supposed to keep them healthy. I had to return the fish several times for replacements.

Four months after I bought the aquarium, it started leaking, and it even warped the shelf it was sitting on. I was very upset and made some videos to show the management. When I spoke to the "fish expert," they told me to bring back the whole aquarium, water, fish, and all, and maybe the management would give me another of equal value. I was not happy with this solution and told the management that it was unacceptable.

To my surprise, the management told me that since the tank was four months old, they couldn't give me a refund or replacement since it was past the 30-day guarantee. I was very upset and expressed my frustration, but they tried to shush me and told me to be more respectful.

I must say that Petco's "expert" is not an expert at all, and the management is only interested in making a quick buck instead of providing good customer service. I spent hundreds of my hard-earned dollars at Petco, and they ruined my furniture. This review is my way of saying that Petco should be more respectful of their customers and provide better service.

So, I bought some gravel for my aquarium from Petco's website. But then I thought, why not just pick it up from the store and save on shipping? So, I tried to cancel my order online, but the site said I had to call them. Weird, right? Anyway, I called them up and explained what happened. They said they would cancel my order while I put in a new one for curb side pickup. But then they said someone would call me back the next day about my cancellation request. I mean, why do they need to call me back? Just cancel it!

The next day, I picked up my order from the store and was on my way home when I got a call from a customer service rep. They said my order had already shipped and they couldn't cancel it. What?! I had just put in my cancellation request minutes after I placed the order. It seems like these traditional retail companies with websites are struggling to keep up with the big online retailers like Amazon and Chewy. They're resorting to shady tactics to make a few extra pennies.

I'm not happy about this. I'm going to dispute the charge with my credit card company and never shop at Petco again. It's not a good long-term strategy to screw over your customers for a few extra bucks. I'll stick with Chewy, who always does right by their customers.

I gotta say, I've had some issues with Petco's website. It's a real bummer because I love going to my local Petco store and the staff there are always super helpful. But man, the website is a mess. I've tried to order from it a bunch of times, but every time I add stuff to my cart, I run into errors. And don't even get me started on the coupon codes. I've tried to use them so many times, but they never seem to work. Free shipping? Nope. Percentage off? Nope. And sometimes my rewards points don't apply either. It's frustrating.

And then there's the payment issues. I've saved my info so many times, but it always reverts back to old card info. And every time I try to order, I have to re-enter my info all over again. It's a pain in the butt. I've tried to contact customer service, but I haven't had much luck. I tried online, but didn't get a response. And when I called, no one picked up. I finally got an email response, but it was too late to help me with my order.

The only thing that's worked for me is printing out my rewards dollars and using them in-store. But that's not always convenient. It's just frustrating because I spend a lot of money at Petco every month, and I feel like I should be treated better. But like I said, the local store is great. The staff there are always friendly and helpful, and they've never given me any problems with coupons or rewards points. They really know their stuff too. So if you're having issues with the website, I'd recommend just going to the store instead.

I'm a regular Petco shopper and I love buying all my pet products from them. I even bought two guinea pigs from them back in February and I'm planning to buy more. Last Friday, my boyfriend bought some bedding and hay for our pigs and he saw a beautiful, fluffy brown baby pig that he thought I would love. So yesterday, I went to Petco to see this pig and decide if we should add him to our family.

When I arrived at the tank, the guinea pig was hiding in the hideaway, so I couldn't see it. I looked around for someone to help us and finally made eye contact with an employee named Rai. I asked if we could see the guinea pig and Rai responded, "Well do you plan on buying it?" I was confused and asked her to repeat the question. She said again, very confidently, "Are you going to buy the guinea pig? I will only let you see it if you plan on purchasing it."

I was completely shocked by her response and walked away to look for another employee. Rai approached the employee I was waiting to speak to, so I asked her if there was a manager available. Confidently, she told me she was the manager. I asked her why I would need to promise to buy a guinea pig before seeing it. She stated that groups of kids come into the store asking to see pets, so she had to be certain. I asked if I looked like a child and she said, "No ma'am..." then said, "Well, I can get someone to show you the guinea pig..."

At this point, I was too hurt and offended to even stay in the store. My boyfriend and I left. I am deeply hurt at how I was treated not only as a loyal Petco customer, but as a person. I am also disappointed that I did not see the guinea pig I was interested in. If this is how Petco treats their customers, they don't deserve them.

I hope Petco can improve their customer service and treat their customers with more respect. As a loyal customer, I expect to be treated with kindness and understanding. I hope this review helps Petco improve their service and treat their customers better in the future.

This store is not the best, and I don't think you should shop here. I went to their website to see if they had deworming meds for my dog, and it said they had 5 in stock. When I got to the store, there were 4 boxes of what I needed on the shelf. I took it to the checkout line, and the clerk grabbed the box and left. She didn't say anything to my husband or me, not even a hello or how are you. She didn't even tell me she had to go check the cabinet to grab the actual medication since only the boxes are put on the shelf. Finally, she came back and very rudely said, "we don't have this!" These were the first words she spoke to us. Instead, she could've said, "I'm so sorry, but it appears these are out of stock, and I'll have the boxes removed from the shelf." My husband then asked her why the website says they have plenty and why there were also 4 boxes on the shelf. Again, in an extremely rude tone, she replied with, "I'll remove them from the shelf." That's not what we asked. I reminded her it was frustrating for people who look at the store website ahead of time so they don't have to go to 10 different stores to come in and find they have none even though all the boxes were on the shelf. But then it's even worse when the clerk is rude and clearly doesn't care. I was the jerk because I needed something from her store. So because I expressed my frustration to her store, her website, and her bad attitude, she said to me, "don't ever come back here." Well, guess what? I only went there as a last resort, and I now remember why I stopped shopping there years ago. The animals are in poor condition and are marked down because they've been in the store so long. You have terrible customer service, and you have nothing in stock even though your website says you do. I have no problem with never going back. Shame on you Petco!

Petco is a company that I would not recommend to anyone. I usually order my cat and dog food and medication from Chewy.com, which is an amazing company that I cannot praise enough. However, I needed a specific medication for my dog, gabapenten, which was not available through Chewy.com. I had previously ordered medication through Foster & Smith, and since they had been taken over by Petco, I thought it would be okay to order from them. Unfortunately, I was wrong.

I ordered gabapenton and Carprofen on a Monday morning, and they took my vet's information and said it would take 2-4 days to contact and get it off to me. However, I was billed immediately and never heard from them again. There was no confirmation or anything. On Wednesday late afternoon, I looked online at my account, and it said it had been sent to the pharmacy. I chatted online to ask what that meant, and I was told that they had tried to contact my vet twice and were still awaiting a response. My vet had closed by then, so I called the next morning.

The vet's office said they had faxed the approval on Monday as soon as they had gotten the request. I then called the 'call center' overseas, and it was extremely difficult to get them to understand that the vet had responded days ago, and I needed it delivered or at least find out the status. I was not able to speak to a supervisor or anyone that could actually do anything. I was told the pharmacy would email me or call me that day, but of course, they never did. Today, I have been unable to get through on a chat.

Now, I have to go to the vet and purchase the medication for another week to ensure my dog does not run out. I am so frustrated. I have never written a negative review, but I am doing so now because I feel I have no recourse, and I want others to know how bad this online company is. I just wish I had found this out initially!

Petco is a great place to shop for your furry friends. I have been shopping at Petco for a while now and I have nothing but good things to say about it. I usually shop at my local Petco and haven't purchased much from their online store, but I have to say that Petco's products are always very nicely made and a pretty good price if you're part of their Pals program. If you're not part of their Pals program, it's super easy to join, but even if you don't want to, the prices are still quite fair in comparison to other pet stores.

My local Petco is SUPER clean and well-kept up, something I want to see in any pet store I will even consider shopping at. As for the quality of products within the store, I think just about everything they carry is very nice. Now, of course, I haven't actually tried every single product Petco carries, but through looking at what I see on the shelves, hold, and some have purchased, they're all quite nice. While my dog sadly doesn't play with toys, I'm never really in the toy aisle, but Petco's online store holds many cute dog toys, and if you read the reviews, you're sure to find something nice.

I personally haven't purchased live aquatic life from Petco, but seeing how they're cared for at my Petco, they seem pretty nice. Also, along with fish and whatnot, we have small animals that look well cared for and healthy.

I have included photos of some things I have purchased through Petco. All are not recent purchases, but they go to show how well made their products are. Recently, I also got my dog some cow ears from Petco, which were very nice, and she loves them.

Overall, the products that Petco offers are very nice, and it's a great place to shop for your pet. As for the grooming at my local Petco, it's very nice. I've only taken my dog to the groomer a few times, but every time she comes out looking nice and well-groomed. While I cannot speak for all Petcos around the nation, my local Petco has a very nice grooming crew.

I gotta say, my experience with Petco was a real doozy. Me and my fam went in there to adopt a bird for my wife, who's been wanting one for ages. We had to bring the kids with us, 'cause they're too young to stay home alone and it was a hot day outside.

Anyway, my wife was looking at this fancy $450 conure, and the kids were checking out the other birds in their plastic cages. But then this crusty old employee comes over and starts getting all huffy with my wife for asking questions about the bird. She even yelled at us for having too many people in our group!

I told her we were there to adopt a bird and spend a bunch of money on supplies, but she just kept on with her nonsense about some supposed "state law" that only two people can be in a party in the store. I know for a fact that ain't true, 'cause I keep up with all the COVID-19 rules and regulations in our area. But she didn't wanna hear it and went to get the manager.

The manager was just as rude, yelling at us to leave and saying "goodbye" over and over again. We were so embarrassed and upset. I called Petco customer service and complained, but even after an hour on the phone, the district manager never called me back.

We went to three other Petco stores that day, and all of them were shocked by what happened to us. They said there's no law or policy about how many people can be in a party in the store.

I'm really disappointed in Petco for treating my disabled wife so poorly and not even bothering to apologize or explain what happened. I just want that store manager to say sorry to my wife.

My dog got the T. rex for Christmas and it said that it was the toughest. My dog destroyed this toy in 10 minutes. I thought Kevlar would have lasted at least a few days before the arm came off. I look at the durability of all his toys before I purchase them and I was hoping this would at least last a few days. I’m looking for either a better toy or a refund

After taking my dog for the last five years to Petco grooming, they are now refusing my dog, because she was breathing heavily. The groomer has diagnosed her with some kind of breathing disorder, which she is not a veterinarian instead of just knowing the dog was a little anxious about getting her haircut, this is a ridiculous that they think they have the credentials to become a veterinarian instead of just a dog groomer I would understand if this was the first time I ever took my dog there, but my dog always behaves in this way because she’s nervous about her haircut. This has never been an issue before now. They are refusing to take my dog. This is ridiculous.