Petco
Reviews and Complaints

Petco groomers do NOT do well with curly-haired dogs.

They call a tightly curled hair texture - matted! And they try to comb through curly hair with a small tooth comb! Anyone with this type of hair knows that you need an (afro) pick to comb through curly hair.

So they call the dog's hair MATTED because they don't know what to do with it!

DON'T TAKE YOUR POODLES AND DOODLES TO Petco. Unless you want them shaved bald!

I was approached by the cashier about their Vital Care program. I was told about all the benefits I would receive. I was told how much it would cost. I agreed, and then he showed some forms on the small screen saying I just consented to starting the program. At no time was I told I could not cancel my subscription for a year. I received zero benefits from the program because when the vet at Petco produced my bill before I told them I had Vetco. They went to the back and increased the service costs and gave me new bill that was higher than the original. They are a scam to. I no longer have my pet as she passed 3 months ago and Vetco keeps charging my account. I have no other pets so I can not even use the service. How can they legally charge me for a program of no use to me anymore. I feel a class action law suit in the near future!

Hello,

I took my dog in for grooming, and she got a gash in her head.

The date was July 16, 2023 @ 11am. I dropped her off 10 min early I was asked did she have any wounds or ticks or fleas. I received a call that they could not bath her but will do her claws for free because she has an open wound. I went back in and as soon as she was brought to me, I could see the wound. She is the color fawn, so it stood out. I informed the tech we would have seen that when we both stooped to switch her collar out. I asked for a cotton ball or gauze to touch it and show it was a fresh wound and she was a little wet. She went and got the Manager (Shaun) after I touched with the gauges (that's when I saw that it was a gash), and his response was we have flat crates nothing sharp. Every table have a sharp corner as I could see. He offered an ointment that we put on the gash. He stated that it was a vet that they used if I want to call and have them schedule (didn't say take of the bill). As I arrived home which is less that 5min from location a bruise formed on her eye. her gash heeled in two days, and I was scheduled for the following Sunday, but I cancelled because of this not sitting well with me.

I called the customer service line and was told I would receive an email to respond to in 48hrs. It's a month later I have not received anything.

Contact Us Submission

The following was submitted on 5/11/2023.

Details:

• Question Type: Product Questions

Consumer Info:

• Name: Susan Stroh

• Email: [protected]@gmail.com

• Address: 4651 Marellen Place

• Address 2:

• City/Municipality: La Crescenta

• State/Province: CA

• Zip/Postal Code: 91214

• UPC Code:

Question:

We bought a version 3 Litter Maid self cleaning machine on September 25, 2022 (the receipt is faint so could be the 26th) from the Petco in La Canada, CA #00577. This one broke down and was unrepairable, I had a friend who is mechanically minded try to fix it, to no avail. So, I took it into our local Petco store where we had purchased it and left it there because the clerk said, they couldn't issue the refund because it was older than 30 days, but the manufacturer would because it was purchased less than a year. Our transaction was done by Edwin in 2022, transaction # 62228. The cost of the machine was $171.90. We would greatly appreciate a full or partial refund or a replacement machine. We did get over 6 months use of the machine, but to buy another is expensive. my phone number is [protected] (cell) our home phone is [protected]. My husband made the purchase from his debit card ending in 6975. Thank you in advance for your help.

On Fri, May 12, 2023 at 7:13 AM companionsupport wrote:

Thank you for your inquiry.

At this time, the units have been discontinued and we no longer have replacement fixtures available. Therefore, we would be happy to reimburse you for the remainder of your warranty from the cost on the receipt provided (however long you were unable to use the product out of 12 months from the date of purchase). How does that sound?

If you don’t mind please send a copy of the receipt and we will get a reimbursement in place for you.

If you have additional questions, feel free to reply to this email, or to call us at [protected]. We are available M-F 8:00am – 5:30pm EST. Thanks for your time. Have a wonderful day.

Thank you again,

Tiffany Whittaker

Consumer Relations

Spectrum Brands – Global Pet Care

From: [protected]@gmail.com

Sent: Thursday, May 11, 2023 5:40 PM

To: companionsupport

Subject: Littermaid Contact Us

Re: Littermaid Contact Us

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Susan Stroh

May 27, 2023, 4:34 PM

to companionsupport



That sounds like a good plan. I believe I took the machine in Petco at the end of April, 2023. I will send you the receipt, but

my scanner did a poor job. The receipt is faded from being in the box in the garage since last September. I can send the original but to what address? I can take the receipt to Fedex and see if their scanner can enhance the image, I could then attach to the above email. For now here is a rather poor copy of the receipt. Will this do? In any case, we didn't have use of the Kitty Maid for 5 months. I'll call you on Tuesday, Monday being a holiday. See attached. With the data I sent you from the receipt on May 3 I think this will this do?

All The Best,

Susan

Susan Baldwin Stroh,

Writer-Editor-Coach-Memoirist

Together, we turn your life into legacy!

[protected] cell, [protected] office

www.susanstroh.com

Susan Stroh

Jun 25, 2023, 12:49 PM

to companionsupport



Tiffany, please call me at [protected]. I do not believe you are sincere in giving us a partial refund. I hate not trusting people, but at this point, I have called and left many messages for you to call me. The receipt for the Litter Maid was emailed to you and any faintness was inked in. Now I cannot find the receipt, plus we paid $200 for a new self-cleaning machine. We are both on social security and your promise of a partial refund would really help us. Perhaps you will do me the courtesy of calling me or at least email me an update. I am 80 and need help with these things. Not having someone who says they are support not be in touch is not friendly, not helpful.

All The Best,

Susan

Susan Baldwin Stroh,

Writer-Editor-Coach-Memoirist

Phone call July 24, 2023 to Petco to

Petco keeps sending me unsolicited emails with no information how to unsubscribe. See attachment 1.

I can't logon to my account neither to unsubscribe nor to delete my account. Their logon page keeps stating that something is wrong with my the logon page.

Their web pages have no information how to unsubscribe or delete an account. They have no email where to report about IT issues. See attachment 3.

I get the impression they do everything to hold the accounts and keep sending spam or unsolicited email.

I have been a Petco customer for over 15 years. I have spent thousands of dollars there. I had an incident today at the syosset store. I wanted to return a harness I purchased for my puppy. It did not fit her so I waited for her to get to her full size to see if it would fit her then. It did not. Thus it was over the 30 day policy. Obviously still brand new, the manager would not give me a store credit, claiming she had not control over the return policy. It is not the money that annoys me but the sheer lack of understanding and customer satisfaction in the situation. I mentioned that I do not have a use for it and she told me to donate it. I will therefore be taking my business elsewhere from now on, even if it means paying more money for the product I want. I just wanted you to know.

I went into the edwardsville pa store on monday june 19th 2023 and asked for crickets colleen said the girl should be in the back I walked back and forth around the store 3 times and there was no one anywhere I went back up to the register and told colleen I could not find anyone she then called for someone for aquatics I walked back and waited then a girl came and put her foot on a box and leaned on the counter and started talking to musa totally ignored me when I said I needed crickets she looked at me put her hand in the air and said I dont do crickets and continued to talk to musa who was working with a customer I then said you dont do crickets she looked at me and said no and turned away to continue talking to musa I have never been treated so rude the girls name is aly

The date is 6/25/2023 it happened between 12:00 p.M. And 1:00 p.M. I deliver for doordash I proceeded to the store and picked up an order for a customer delivered the order to the customer which then was told that there were six bags and I had only brought the one bag so I then told her I would return to the store and fix the problem got back to the store where I then had patiently and politely waited while the cashier checked out approximately 10 people and then was confronted by the man who handed me the order to deliver and he tried to find the order in the system to verify how many bags were ordered which he could not could also not find a way to get a receipt he then asks i'm assuming there would be manager there which she then asked him about the order he then said it was only one bag which was not true it was six she then in a very extremely rude manner turns to me and tells me that I should be able to bring get a receipt from doordash and I said to her no it's not doordash's door it's petco that i'm delivering the order from you're supposed to provide the receipt which they did not give me a receipt either so i'm assuming she did not appreciate that and told me to get the f out of the store and i'm being banned not to come back I then asked her why and she said because I was being rude to the other employees which is not true again so I was trying to ask her for her name so I could report the situation to corporate or whoever she would refuse to give me your name so I just left

I recently had an experience with Petco that left me feeling pretty frustrated. I was excited to take advantage of their "Free same-day delivery on orders $35+ when you order by 2PM" offer, which was prominently displayed on their website. However, when I went to checkout, I was surprised to see that I was being charged for shipping, even though my order was well over the $35 threshold.

To make matters worse, the checkout page specifically said that I was getting free shipping, along with a discount of $12.24. I was confused and frustrated, so I reached out to customer support for help. Unfortunately, the response I received was less than helpful. They told me that there was no way they could refund my shipping charges, and gave me a bunch of excuses that didn't make any sense.

I felt like I had been the victim of false advertising and fraud. Petco had promised me free shipping, and then reneged on that promise without any explanation. To add insult to injury, their customer service chat feature was almost impossible to use, thanks to a white background and white font that made it hard to see what I was typing.

Overall, I was really disappointed with my experience with Petco. I had been excited to shop with them, but their false advertising and poor customer service left a bad taste in my mouth. I hope that they will take steps to improve their practices and make things right with their customers in the future.