Petco
Reviews and Complaints

Still thinking about a reason of dealing with them. I ordered some food for my dog and it never arrived. It's been 2 months since then and I already stopped waiting. Because who cares? Phoned them - no one picks up, they are absolutely unreachable. Maybe I'm not the only one who wants a refund and they avoid us. Please, someone, look into the matter.

I recently went to Petco to purchase this Scratching deterrent spray for my cat because he keeps damaging our furniture. The employee in Petco ASSURED me that this one was the best and it works & other customers uses it & it has good reviews. I used this spray twice & it didn't work. My cat went immediately after I used it on the furniture & started Scratching. I have previously used this spray for dogs for the same problem & they employees assured me it works and when I used it for my dog it didn't work. Now I'm upset because their false advertising. Telling people this product works and it does not.

I ordered two of the item listed above from Amazon by accident, intending to order one. I thought "no problem, I can just cancel one of them". I purchased them last night (8/25), and emailed petco.com immediately after the purchase, requesting that one of them be cancelled. I received an email this morning (8/26), stating the order had been processed and was unable to be cancelled. The email stated that I could bring the item into a store upon receiving it and that store credit would be provided, or that I could ship the item back and pay for shipping costs. I was very confused when I got this email because according to Amazon the item had not even shipped yet. Why would an item not be able to be cancelled when it has not even shipped yet? And why would getting store credit or have the customer pay to ship it back be the only options? I even attempted to contact petco.com before the items shipped and they were unable to pull the order up in the system. At this time, I have received emails stating that both items have now officially shipped, I do not feel that I should only have the option to get store credit or pay for the shipping to ship it back when the item should have been cancelled upon request of cancellation seeing that the item was not even shipped at that time. This has been a nightmare and a big inconvience.

I have never been treated so rudely by anyone as I wad at petco in topeka. Didn't get a welcome, how can I help, or have a good day all because im a former employee. I spent money petco and didn't deserve to be treated with so much disrespect. There are 2 employees there that treat me with respect, but they weren't there today! Management needs to step up and advise this employee to be professional to all customers.

I brought my dog in to the Dover petco today August 24, 2017. I got there a few minutes before 5. As I walked in I saw a sign that said grooming salon will close today at 5pm. I wasn't sure if that was for today or other days. I go to petco quite often, I've always gotten my dogs nails done there and to my knowledge they've always been open until 8. I asked if they were closed and explained I was trying to get my dogs nails cut and buffed. The woman said she could do that just did not want to do a bath. She did the paperwork and took my dog and had asked the other worker if she wanted to do it explaining she knew it was 5 so if she didn't want to that was okay but the girl agreed to do it. I went and paid. As I was waking back I heard my dog yelp. As I said before I have always gone to get his nails done there and he has NEVER done that before. I certainly was concerned but I trust (ed) petco at the time because I always go there. Usually it takes about 5 minutes, it took about 15 this time. I am assuming the girl doing it was new. They finished and brought my dog out. We walked to the car and when we got in I looked st his nails. They were chopped so short and bloody. Which is not okay. I am so saddened and mad by this experience as I will never go back to petco again. As if it isn't bad enough for a dog to get there nails done, now my dog will be petrified because of this. I don't care if the girl was new or worked there for 10 years, it is so not okay. I have attached pictures so you can see for yourself how horrible it looks and painful it must be for my poor pup.

We are banned from bringing our sweet Bichon Frise to Petco in Clark, NJ. You be the judge if this is fair. We have been bringing our dog, now age 5, to Petco in Clark for grooming since the store opened in 2015. When we first brought him here, we told the staff that he sometimes has itchy skin due to allergies, and that we prefer they not use perfumed soaps.in June of 2017 (June 19th at 4pm, groomer was George), after almost two years of great service and predictably good haircuts (and A LOT of money spent on products and services), our dog came home with razor burn on his butt (below his tail). It looked sensitive, and our dog kept trying to lick it. We did not call to complain because we thought that, in a day or two, it would heal naturally as his hair grew back.

As the week went on, it became apparent that we needed to take him to the vet (Westfield Animal Hospital on South Avenue in Garwood). Guess what? Our veterinarian absolutely agreed that our dog had razor burn. We were charged for this visit and had to put our dog on anti-itch meds and antibiotics. LOTS more money spent.

Well, we’ve been paying Petco for multiple grooming sessions over the years and giving 10-15% tips, so we figured we would call Petco to let them know that the groomer assigned to our dog that day had shaved him too close and gave him an expensive case of razor burn. You know what they said? They said, “Your dog has allergies and itchy skin. That’s what you told us - it’s in our records.” Maybe we’re naïve, but we were hoping for an apology and maybe 10% off of our next grooming appointment. It would have been REALLY nice and even more appropriate if they had picked up the vet bill and gave us our next grooming session for free. But you know what we got? That’s right: BANNED from stinking Petco in Clark. Okay, to be fair, when my husband was accused of having an itchy dog, he was not too pleased with the manager who refused to take any ownership or responsibility for either the razor burn or the snip-happy groomer, so he raised his voice (he NEVER curses or condescends). He merely stated, “Don’t tell me that it was just itchy skin and allergies. This was razor burn and we have the vet bill to prove it)! My, my, that is certainly a terrible threat and grounds for being BANNED. Oh, yes, I forgot: we would like you to be the judge. So, do you think Petco was right to ban us, or is Petco in Clark to blame for being too quick to cover up when they make a costly and painful mistake on someone’s pet?

I've been coming to this location for years 5011 E Ray Rd, Phoenix, AZ 85044. We got a new puppy and decided to go through petco we paid for it upfront 4 weeks ago and finally the trainer said 8/22/17 which I didn't know why 4 weeks later my wife called yesterday to confirm the employee had to ask the manager I believe her name was sue told us there's no class schedule on 8/22/17 at 10am. When we asked to speak to the manager she couldn't talk to us why I wished I knew. So the employee said we have to call the trainer at 6pm tonight to ask her. So went the next morning to speak to someone and guess what there was a class at 10am and sue had the nerve to say why didn't you call the trainer at 6pm. We were busy we don't sit around to wait on the trainer schedule. I asked her why didn't you or the trainer call us when you knew we called. We asked for a refund which she did but no I'm sorry for the confusion or let me see what we can do nothing. Very disappointed

To who this may concern I have been going to Petco for a long time and on a first-name basis with the employees there I even at one point worked there at the store in Mesa off of Gilbert and University there is a new employee girl named Ciara I was in line waiting to check out today while there were two lanes open Connie an employee that I am well familiar with had taken care of six customers and the time that Syria was taking one customer and continue to chat and giggle with what seemed to be possibly a friend even if it was a customer there was a line of people behind us I walked up to her and asked her if she could please do her job and take care of the customers and stop jaw jacking was the exact words I used I was extremely polite about this she turned to me and told me that she was not a cashier and that there were other people that could help I told her then why don't you Paige somebody else I'm sorry but when you apply for a job you don't just do what you're hired for you do whatever the company needs you to do she continued to turn around and talk to the three young girls that started a an argument with me telling me to f off and leave her alone that they were trying to get information and that I was being rude I stated to them that they could step aside and wait for her to finish taking care of customers before getting her phone number and showing pictures to each other on her cell phone I'm sorry but no employee should talk to a customer in this way and this is not the first time that she sits there and gabs I've been in the store a couple times and had to go to a different line because she likes to chat with her friends that come into the store I spoke to Connie and told her that I would appreciate it if she could tell the management about her behavior Connie relate to me that this is not the first time that she has had problems with her I believe this employee should lose her job I spend hundreds of dollars at your location I have six dogs two cats and many other pets As I Am a foster for homeless pets if you would like to continue my business I would like to see her removed or relocated. It is very disappointing to see young people nowadays not care about their job. Also two customers behind me where a static that I address the situation the even told me that they would no longer return to the store I told him it was shame because normally this location has extremely helpful and polite customer service so not only would you be losing my business but it would seem that you are losing other clientele do to this employee

I am a former employee at petco. I have seen first hand that the animals are neglected not cared for and that there habitats never meet health code. The stores are infested with roaches, black widows, and maggots. The dead animals are stored in a freezer in the back for a couple months until someone comes to throw them out. The animals dont get treated if the medical bills are to high. The death rate is the reason that petco never makes any money in animal sales. The employee are mistreated and have there workers rights violated. so many labor laws are broken in these stores. An employee actually wrote in the yearly manager reviews saying they wish they could take there lunches and breaks. The quit rate at these stores is sky high due to the managers mistreating the employees. The groomers have to make a certain amount of money every week to be able to possibly make that amount they have to skip lunches and breaks or there jobs are in danger. They are to scared to say anything. The managers are always just sitting on there lazy [censor] not doing anything if there even there most of the time they leave and dont come back till the end of the shift manually entering in there times so they get paid. The company has even stole money from the groomers this year they had to give checks to groomers over $1000 in money they stole from them to keep them quiet about it. And if you threaten to report anything then your job is in trouble they will give bad comments to future employers so that you cant get a job basically blacklisting you. which is illegal by the way. A manager has even walked into an employee abusing a customers pet and said or did nothing. There is bullying and discrimination caught on tape and constantly reported to management and I seen first hand what they do with the reports they end up in a file that is never seen and always ' misplaced'. This needs to stop these stores should be shut down. Due to wanting the privacy of my identity I will name a couple of stores that may be the specific store I am talking about but the employees who read this will know... SAN JOSE, SUNNYVALE, MOUNTAIN VIEW, SANTA CLARA All these stores located in CA

Dont believe me ask them yourselves and see what responses you get

sincerely, pissedoffemployee

I have been a loyal customer to petco for years now, so I went about purchasing a fish tank and the supplies for the fish tank and was charged full amount of $100 and for everything. Even tho it was 50% off the fish tank. I paid it in full and they could not refund my money back. As for the supplies, not once have I received my 5% back from my rewards. Petco had disappointed me. Scammed me out of a fish tank. No longer a rewards customer/customer!

I was told I was too incompetent to own a bearded dragon because I wanted to buy a cheaper tank which was the same size as the suggested one. Well I was almost not sold my lizard period because of it. Well. I got him from her begrudgingly and I was promised it was a boy. Well. It's been a month and he's a she. I was sold a girl. But I'm incompetent...i gendered her in 5 minutes.
Not to mention she was underweight and was so stressed out her stomach markings were almost black. She's not been that way since. She's lighter in color top and bottom and much friendlier. Not to mention she clung to the uv light the first few days as if she had never felt heat in her life.

The snake had never EVER seen a meal. The thing was a skeleton with scales. I understand you guys aren't reptile enthusiasts but Jesus... That is downright neglect. I saw this at the lycoming mall store in Muncy Pennsylvania. I have pictures. I also will be contacting an inspector. That is animal abuse, and is against all state laws if I'm not mistaken. I look forward to hearing back from you.

I was in petco around 5:30 on 8/13/17 and I asked an employee if she would reccomend this Product to cut my dogs nails because she was a little afraid (the product was more like a grinder for her nails). Her response to me was "you shouldn't even try to cut her nails, bring her somewhere to get them done" I proceeded to say that I had done that before and she was still very scared. The employee then said, "well maybe you should try again and don't buy any nail care products, and hey your dog will turn right around and bite you if you try". I thought the comment and the whole conversation was inappropriate and rude! She looked at my dog and said yea she will bite you. Absolutely ridiculous. I don't plan on returning to this store or a petco.

Purchased 2 Guinea pigs as a gift for my daughter. One had an extreme amount of eye discharge so we took it back to the store. They issued me a return while they sent the pet out to the vet & advised me they would call me once he comes back from vet. After a few days of having the pet back, he started to breathe heavily panting & had a bloody nose & was cold. By the end of that day, the pet was struggling to breathe so we took him back to Petco & while standing in line, the pet started throwing up blood & jumped out of my daughter's hand back into the carrier & laid on his side. He was literally dying in front of our eyes. I asked for assistance & the same nasty associate who "helped" the first time we brought him there for the eye discharge came up to the counter, looked at him & said loud & clear "yeah he's not going to make it through the night. He's dying."-right in front of my two little girls. As my daughter started crying, this associate named Robin grabbed a plastic bag & walked away with the the carrier that had our Guinea pig in it. After waiting for a while, I went to look for Robin & as she was rushing out the front door because her shift was over, I had to go after her with a loud "excuse me! Where is our carrier?" As she was pushing the front door to rush out form her shift, she tells us "it's over there." The carrier was just left on a counter that was used to hold dog treats. I have never come across a more rude & nasty customer service associate. Her lack of care, common sense, consideration, & pathetic customer service are calls for her to be removed from such a position. I would never recommend anyone going there all because of her & her horrible service. On a better note, there was an associate there by the name of Danielle who went above & beyond to make up for the disgusting service we received from Robin & we could not thank her enough. She made my daughters feel better & helped in so many ways. Your company is very fortunate to have someone like Danielle to make up for the ALL that Robin lacks. Hoping to never come across Robin again at your store.

I bought a 100 count of super worms for my bearded dragon. After three days of feeding my beardie three to four worms each day, there weren't anymore. There was supposed to be a 100 count of worms and there were not. I would go back to the store in Parlin, NJ where I bought it from but I figured there was nothing they could do being that It was three days after I bought it and I also lost the receipt.

Hi I am a regular customer for many years, as I have a 10 yr old lab that I shop for everything at petco. I recently decided to add a puppy to my family. I purchased a dog harness from the Bensalem PA store roughly 2 weeks ago. The harness fits great couldn't be happier until I noticed a couple threads hanging off. After looking at it closer I noticed it was completely pulling apart from the seems.
My puppy does not sleep with the harness on nor has she ever chewed on it. I disposed of the receipt and packaging because well the harness seemed to be a perfect fit.
Saturday august 5th I went to the Bensalem PA store and proceeded to explain my situation. I didn't want my money back only to swap it out with the same harness. The harness is 25$ in my world not cheap. I was completely dismissed by the employees. They were rude for no reason. I understand return policies but the employee reaction was dissapointing. With that experience I've decided that I will no longer spend my money at your stores and will tell my friends and family to avoid petco stores. I guess all in all you lost a long time customer, but I'm sure one customer won't affect your bottom line.

Thank you Aaron Pearn

The housing for the instore animals is deplorable...the poor birds...Come on you can do better than that...I am so upset i dont know what to do or say...maybe ASPCA, PETA or someone can make a difference. I cant even sleep at night thinking about it...please make some changes, I have suggestions if your interested. I LOVE ALL ANIMALS... And i just dont see why a place like yours thats makes plenty of money cant put some towards their habitat and hire people just to pay attention to them all everyday...it can be done.

want to tell my story with Petco.
I took my dog ​​to make a haircut and when I picked it up I almost died, seeing how my beautiful dog had left. It seems like they do not know anything about grooming. This happened in the store at Sebring Fl. When I present my complaint I only received excuses, they made the decision to cut all the hair without even consulting me. It seems to me a lack of respect for me my dog ​​is like my baby, it feels like leaving your baby in a care and find him beaten and nobody told you anything. I will never live to trust my dog ​​in these people. They are the worst there is. They do not care about the love and care we have for our pets. I personally do not care what it costs as long as my pet receives a decent deal, but I will take care of telling my friends that if they love their pets, NEVER consider this place. If alfun staff of this company reads this feel in the freedom to communicate with me because I have many more things to tell about your service.

To whom it may concern,

Today, at 2:30pm, I went to the Petco store on 237th street in the Bronx to check on Lilith, a cat that had been waiting to be adopted for the last month or two. The staff took very good care of her, kept her cage clean, and placed toys to keep her engaged. Today, however, there were 5 kittens instead of Lilith, ranging from 2 months to 6 months old the sign said. Unfortunately, there were different workers because these tiny kittens cages were dirty with huge dog bowls filled to the brim with food and water to either feed them for the week or have one of them fall in that mini bucket of water. There was also a large garbage can that was leaking a bright yellow liquid, directly in front of the kittens' cage where the customers are supposed to stand to see the kittens. There were flies buzzing in and out of those poor kittens cages. I took pictures and asked the cashier to call the manager. He promptly did so and the manager arrived in less than 5mins. When I tried to explain how unsanitary it was to have liquid and flies spilling out of the garbage, in front of the store, where the kittens and customers are, he said that it was there waiting to be thrown outside and walked off. I had been in the store for 45minutes at that point with the garbage and flies there and children stepping in it to get a sneak peek if the tiny kittens. Please train your workers to care for and treat animals with the love and respect they deserve until they get adopted. Please train and teach your managers to deal with customers and their complaints respectfully. And most, importantly, please hire people that love and respect animals, people that have the same vision your company has. I shop here often for food and litter for my two cats and for hay and pellets for my guinea pigs. For the last 6 months, the animals here have been taken great care of by someone who kept their cages clean and prepared for them to have new homes. It would be a shame if someone does other wise.

Sincerely Karlene

I was in Petco 6-24-17 2:05PM- Sales Partner 320 Sarah and purchased a bag of dog food and a dog treat at the register. The tag in the aisle was marked 3.99 but when getting to my car I noticed I was charged 4.99. I returned to the store and had a very difficult time with the cashier trying to get my dollar back. There was a long line of customers waiting and each of them told the cashier that the item was marked 3.99 she had me signing forms which I did not sign my name to but just a scribble because no store needs my signature for their mistake and she refused to pay the bounty for over charging.