Menu
For Business Write a review File a complaint
Petco Customer Service Phone, Email, Contacts

Petco
Reviews and Complaints

www.petco.com

Learn how the rating is calculated

1.5 12 Reviews 573 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Petco Complaints 573

ComplaintsBoard
D
11:16 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Petco their fish

I had a 150 gallon saltwater tank that had 5 fish in it and 95lbs of live rock in it. It had been setup for two years and I had no fish death in the two years. I had received two fish five weeks ago from mid cities fish. they were doing great. The I was at petco with my family 1 week ago and my kids wanted a cow fish at which point I thought was ugly but they wanted it so I got the fish for them. I took the fish home and dripped him and then put him into the tank. The next morning he was dead. So my wife took the fish back to petco to see if we could get our money back or exchange the fish. The manager looked at the fish and told the wife it was my water it was bad and that is what killed the fish and she would prove it to her by testing my water and then she would go from there. So I laugh at that but took a sample of my water up there and she looked at the water and tested it and came back and told me my water was perfect as far as their test goes, But something was wrong with it that she could not detect. So I said I want to get a sample of the water the fish came out of and she said no. I told her she better or I would contact her manager and if they didn't do anything i would see her in court. She then said fine and got a sample of the water then I told her to test the water and when she did the nitrates were over we120 ppm which is to be zero and the nitrite was over 5.0 ppm and again was to be at zero. So at that time I told her to give me my money back and she did. I also noticed the tank was being treated and asked what it was being treated for and she told my it was none of my business so I asked for a D.M number and she refused to give me one. The next day I lost a clown fish and a loin fish, two days later my dog face puffer eyes got cloudy and he got spots over night so I took him out of the tank and put him into a med tank and was treating him for ich for a week and tonight he died meanwhile The other clown fish died along with my yellow back so now all my fish have died. I talked to petco again tonight the one I got the cow fish from on denton highway and they swear that it was not them and they will do nothing but it is funny that all the fish in the tank the cow fish came out of all died! that was out of the manager mouth.but they will not do nothing and again tried to say it must have been my water which i had taken up a sample of and when tested it was perfect. The funnier part about it was there were two other people in the store when I was in there that had the same problem after getting saltwater fish a week ago from that same store I got their name and numbers and we are going to take legal action against that store. I have had saltwater tanks for over 25 years and have never had this happen and then again I never got fish from petco either.

Read full review of Petco and 1 comment
Hide full review
1 comment
Add a comment
J
J
Justin Baty
Baltimore, US
Apr 24, 2014 6:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

That really is sad to hear. Please post a follow up and let us know how this goes.

ComplaintsBoard
T
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petco customer checkout

I went to purchase a carrier for my 15 pound cat. Mostly there were carriers for chihuahua sized animals and elephant sized animals, but I found three ridculously overpriced carriers the right size. 2 were set up and one was still in its packaging. I took the packaged one to the counter. The girl at the register looked at me, pointed to the package and said, "was it on the shelf like that?" I said yes. "Well, they're not supposed to be on the shelf still in the package, " she said, and proceeded to tear open my purchase. She pulled out the carrier, the strap, the tag and the instruction booklet, rang me up, took my money, then laid my receipt down upon all the loose items and turned and walked away. She unpacked my purchase for me, and then never even gave me a bag to carry all the loose pieces away in. I was so stunned by the stupidity that I just left without saying a word. I will NEVER go back.

Read full review of Petco and 1 comment
Hide full review
1 comment
Add a comment
R
R
rekasa28
US
Sep 06, 2013 2:13 pm EDT

If you think Deborah`s story is good, , 4 weeks ago my friend's brother basically got a cheque for $9744 workin fourteen hours a week an their house and the're co-worker's mother-in-law`s neighbour was doing this for six months and got a cheque for more than $9744 parttime from their mac. follow the information on this web-site... http://www.mac22.com

ComplaintsBoard
L
3:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Woman sitting on the floor with 2 small dogs blocking the aisle. The dogs tried biting and the woman would not restrain them. She felt it was funny and said yes they will bite you they are not good. What the heck are they doing in the store? After we complained to the cashier she said ok and did nothing. Another customer said stop complaining they are...

Read full review of Petco
ComplaintsBoard
C
11:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco bad grooming

I took my maltese /pekingese to be groomed. I wanted him trimmed to the length on his head, about 1 inch long. When I picked him up he was shaved to about i/4 inch and in places all the way down to the skin. He scratched all the time and the nails were very chipped. I went back to talk to the groomer (Ashley) and she said bring him in to get the nails filed down and get the gaps in the head fixed. All she done was start to shave the head. Ashley is the supervisor. I will never take my dog there again.

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
2:05 pm EST

Petco very disappointed all around and will not use petco in the future

Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately ordered, within 30 minutes of the email arrival. Paid using PayPal for the item, funds were withdrawn, and yet item back ordered again, spoke with a rep, who said it should be in soon, and arrive before Christmas. Writing this review 2 days before Christmas. Don't have the item and Paypal funds are gone to petco, have cancelled & requested refund. Very disappointed all around and will not use petco in the future. The phone representatives were pleasant and professional but the bottom line is I never got my order, which I paid for.

Read full review of Petco and 2 comments
Hide full review
2 comments
Add a comment
M
M
Michele K.
Saint Petersburg, US
Jun 22, 2015 8:47 am EDT

Within a week, I have had a few major problems with PetCo...and it's only getting worse!

1. I ordered a cat tree from Petco's online eBay store. After purchasing it, I noticed that their online website and their Amazon store, had the same item at the same price, but had different shipping times. Both their website and their Amazon store, state that the product would ship out within 48 hours. Their eBay store...2 WEEKS!

2. After reviewing their online website, I went to my local Petco store in Pinellas Park, Florida. I grabbed the items and took them to the register. That's when some snot-nosed brat behind the counter informed me that the stores will not honor the prices that are on the website. IT'S THE SAME COMPANY!

3. After my bad experience, I called their 800 customer service number to register a complaint. A middle eastern man came on the phone and told me his name was "John" (yeah...right!). After voicing my complaints, he then proceeded to give me excuses as to the different shipping times for the SAME ITEM. When I caught him in his lies, he then stated to me, "Let me educate you on how we do business." Right then, I interrupted him and told him, "No...you don't educate the customer! You make the customer happy! You don't give the customer lame excuses...and you don't talk to customers like they are stupid!" I requested to have a supervisor contact me back.

About 3 hours later, I received a telephone call from another middle eastern person who stated she was a supervisor. I, again, told her my complaints and what the customer service rep stated. Midway through our call, she decided to inform me that the call was being recorded. Also, she started giving me excuses as to shipping times and never addressed the price matching problem between their website and their stores. I was very frustrated with her excuses and I told her that they need to stop thinking that Americans are stupid. I told her that I was contacting Petco's corporate office in the morning and I disconnected the call.

I have noticed that the Petco in Pinellas Park, Florida is a brand new store...but feels very "dirty". They do not carry a wide variety of ANYTHING and their cat department is ridiculously small. From here on out, I will conduct my business with PetSmart. Not only does PetSmart have a larger variety of products, they have cleaner stores, knowledgeable employees and excellent customer service. When I told them of the problem that I had at Petco, they offered me 20% off of the items that I didn't get at Petco. Plus, they informed me that not only will they match their own website prices in store, but they will match ANYONE's website prices on same products that they carry.

In all honesty, Petco states they have been in business since 1965...I really don't see how. Especially with all of the complaints they have, the poor inventory of products they carry in stores, and the way their stores are not cleaned!

J
J
Jiller
US
Jun 27, 2012 5:52 am EDT

Wouldn't let us exchange bad fish we purchased even though their policy guaranteed it. Not buying a pet or going to petco again!

ComplaintsBoard
T
8:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco no staff

Every time I go into any petco in the Houston area they have little staff working. There is no one working on the floor to assist anyone because the two employees in the store are both working registers. If you need assistance in the aquariums or small Anika forget it. I am done dealing with petco and if this is their method of doing buisness now then they should close their stores and just be an online/ mail order buisness since it offers the same amount of assistance as they currently offer in store.

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco denied me an application

i tried to apply to petco and they denied me eligability to apply because there are no positions available. And im pretty sure that if a company is not currently hiring they still have to take applications i am irratated and pissed off due to the fact the from someone who works at the store near me said that they would soon be hiring due to a new store opening up and he suggested i apply... now my complaint/question is isnt it illegal to deny a submission of an application?...

Read full review of Petco and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
English Ian
English Ian
GB
Sep 12, 2012 11:55 am EDT

that's a bit of a tongue twister Brenda!

English Ian
English Ian
GB
Sep 12, 2012 11:54 am EDT

Go to the new store then! doh

View 0 more photos
R
R
RegularsOfMy3cents
Hamilton, US
Sep 11, 2012 5:55 pm EDT

Another one of Brenda' useless comments. She's been rejected in many forums because of her shyt attitude.

R
R
RegularsOfMy3cents
Hamilton, US
Sep 11, 2012 5:46 pm EDT

"This Place Needs More Descartes " is the lead troll on crybabies.com. WAHh

ComplaintsBoard
B
6:58 am EDT

Petco stay away from these guys

I called Petco this morning at 9:30 am and spoke with a store Manager named Bill? he was the store Manager working at the store this morning 08/23/2012. i asked for his Manager number or someone hire then his position that i can talk to and he denied giving me the information to contact someone so i can make a complaint about his service. i bought a hamster at Petco and there life span is suppose to be 2 to 3 yrs? and my daughter has had it for 1 month and it died. i called to ask if maybe i can get a discount on anthor one but instead i got a really bad response i didn’t want a free one and i wasn’t asking the man for anything free just a simple discount to replace what i had already bought.

Read full review of Petco and 1 comment
Hide full review
1 comment
Add a comment
chocturtle
chocturtle
n/a, US
Aug 28, 2012 2:26 pm EDT

How did you kill it?

ComplaintsBoard
C
1:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco guinea pig

I bought a Guinea Pig from Pet Co. I have two others at home. When I brought the new one home I kept him separate from the others because he was much smaller. I went outside to do something and when I came back, my dog had got ahold of him. He did not make it. My dog had never bothered them before, I had no idea this would happen. I felt terrible about it and so I called the store, told them what happened and now they are refusing to sell me anymore pets. I am a very good person with a huge heart, and never meant for this to happen. They were very rude to me, and I will never do business there again! They don't know me and have no right to treat me that way. Accidents happen, I already feel bad enough as it is.

Read full review of Petco and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Chelsea L horn
YE
Aug 03, 2012 6:32 pm EDT

And my local adoption agency won't let me adopt. first because I told them that I had my tubes tied and second because I was angry(and possibly drunk) and beat my other son to death. It was his fault he interrupted my Super Mario game and I died in the game. I decided to throw him across thinking he would come back to life like Mario does, but that never happened. I miss my son he was only nine, and I miss my two year old as well.

S
S
SonOfDad
Joliet, US
Aug 03, 2012 6:28 pm EDT

Tasha go to your room !

C
C
Chelsea L horn
YE
Aug 03, 2012 6:25 pm EDT

I also had a child and the same thing happened to me. I was ordered to have my tubes tied. I made the mistake of leaving my two year old in the bathtub and he drowned. It was not my fault I was busy playing Super Mario and did not notice he stopped splashing. I would never endanger a child on purpose. Now my tubes are tied and I cant have more chidlren.

ComplaintsBoard
D
11:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 2, 2012, My husband and I scheduled our puppy for grooming at 7:00 a.m. purposely to take photos scheduled for 10:00 a.m. The photos were taken and paid for through the PETCO store. On the receipt it is written that it will take 21 days for delivery and if there is a problem to call 855-Pets-111. Well, there is a problem that is not being resolved...

Read full review of Petco and 5 comments
ComplaintsBoard
C
9:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco tim the manager

My daughter and I our three cats, two birds, and two dogs have been costumers of Petco for six years except today. We always had good service great products as well except today when we tried to return a swimsuit and shoes that were to small for our new puppy a yorkiepoo named Hope. It was a gift and we had no recipt but the tags were on the items all we wanted was a bigger size so hope could swim in her new pool I lost a baby and Hope is my baby now all I wanted was a bigger size but the store manager a jerk said no he would not exchange the items for a bigger size my daughter asked what should we do he was so rude and said he didnt care what she did get out of the store I dont care what you do she got upset and we left but I got mad went itto the store and asked he please all we want is a bigger size he said no I said give me your name he said no and the number to complain he said no I said hes a jerk and left so I drove to the petco all the way in Commack from selden they were very nice and couldnt belive how we were treated replace the swimsuit and gave a five dollarcoupon so we got a harness for Hope I was still upset on how we weretreated at the Selden store I went back and told the manager whos a wiseguy who smirked and laughed how mean he was and how nice the Commack store was I was so mad at this point I called him a moran and asked him for his name finally he gave it to me I went to another co-worker to ask if its his real name he said yes I asked Tim for his last name an higerup people to complain he said he was going to the police so I sad go ahead call them your the ones whos rude his girlfriend asked me whats my problem I told her that he was and I am not talking to her I am talking to Tim to mind her own business and I told her to shut up so he said I had to leave and that he was going to call the cops well I diodnt harrass him hes the rude wiseass who really needs to be fired the next day I went to a higher up manager of his and the manager said he was sorrry my daughter was buying an item for hope I was looking for a toy for her and the co-worker from the day before told the manager who just said sorry that I need to be watched because I was harrassing Tim yesterday what jerks what nerve well we are going to petsmart for all my animals needs now I am sorry I have to leave over one nasty employee I was a paying costumer for six years its their loss not mine catherine

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco did not honor price match

When buying cat litter at Petco six weeks ago I checked the price of their Wellness Canned Cat Food, I typically bought 5 cases of Wellness at a local petstore which was about 5 miles from my home. I told the manager that I paid $36.99/case and the petco cost was $44.99. The manager called my local store and verified the price and told me he would match the price. I bought several cases of cat food by going to Petco and they matched the price. When I went to the store today, I was told that I needed to bring a receipt from my local store even though I had several receipts showing they had matched the price over the past six weeks or so. I told them that if I was to buy cases of Wellness from my local store, just to keep bringing them receipts, there was no point shopping at PEtco, I could could simply buy as I had from my local store. I told them I would call their corporate offices but when i looked could not find a way to contact them. I feel lied to and deceived -- essentially i was told they would price match and after six weeks they refused to continue doing so.

Read full review of Petco and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
F
F
father of triplets
Rosemary, CA
Jun 24, 2012 9:33 pm EDT

Upset and angry grandmother/upset at game stop 67, you do realize that this is a fake review right? This person is just trolling. In the same day we have had two reviews where a person complained that getting bad service made them want to beat their child, (walmart makes my blood boil and made me feel like hitting my son, and now this. I suspect it is the same person with multiple accounts, most likely Tasha and/or Kevin.

U
U
Upset and angry grandmother
Johns Island, US
Jun 24, 2012 9:26 pm EDT

You are threatening innocent animals because you did not get your way. Seriously any loving pet owner would not do such a thing. You have a sick mind to be saying something like that.

U
U
upset at game shop 67
Carlinville, US
Jun 24, 2012 9:19 pm EDT

It does not matter if you were willing to carry on with the threat or not, you can't just say things in public. They have every right to call the police on you for threat like that. You should be lucky that Petco did not ban you as well.

E
E
E Felman
verona, US
Jun 24, 2012 8:54 pm EDT

wifi8827 before you go around pretending to be smart, you should know that I was benned from my loco pet store.

Then I got angry and threatened to poison the pets in their store, I was only angry and would not carry through on this, they threatened to call the police on me if I did not leave.

W
W
wifi8827
US
Jun 24, 2012 7:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

"I told them that if I was to buy cases of Wellness from my local store, just to keep bringing them receipts, there was no point shopping at PEtco, I could could simply buy as I had from my local store."

...so do it? If you are unhappy with Petco, then go elsewhere. Why bother complaining to corporate if you already have a solution to the problem.

G
G
groomer
US
Jun 24, 2012 4:28 pm EDT

PetCo changes rules and managers like most people change their underwear. I found they don't care about the customers at all. They are an arrogant company. If you do get through to corp, they will ignore you.

ComplaintsBoard
E
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco company shipping and return policy

I made an order for dog food with petco.com. Free shipping was marked on the website. Not until I printed out the order #- was shown super saver shipping - 5-7 business days! Totally unacceptable! We are dealing with dog food-my dog is starving and cannot wait at least a week. I called petco.com after speaking to a regular agent and refused to cancel-even though my order was not shipped out yet - I spoke to a supervisor who told me the order was sent to warehouse - and even though not shipped - I could not cancel. This company is horrible! I immediately went on line to wag.com - and received my dog food at same discount price - next day! Will never deal with this awful company again!

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco dead fish

I purchased 3 fish from them a little over a week ago. Found one of my existing fish dead 2 days after their introduction to my well established (and breeding) tanks. Today, I pulled out 7 of my fish. I called the store and spoke to a manager who refused to believe that any of her Mollies could have caused it because they are all healthy at her store and they check their water daily. I have been breeding these fish for years and never had a problem until I added these fish. The manager was defensing, combative, and downright rude with her insistence and her interrupting me. I will never do business with this store, again, and hope more people follow suit. Customer service and satisfaction mean nothing to them...and apparently the welfare of their animals doesn't either.

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
10:21 pm EDT

Petco never take your dog for grooming

Never take your dog for grooming. I went to petco for training and grooming. I paid a 10 0 dollars in cash for training in glen fale heights location. Where the store is a dump I liked thw trainer until she stoled my money.the money I paid for training classrs they could not find. So they eould not reschedule. Then I paid 60 plus dollars for grooming because I fpund one guy I liked- dante. First cut fair but second cut great. Gave hom a 20 dollar tip for fluffy cut and sent a thankyou. Now went in for thirsd cut and dante said same fluffy cut?

I said yes gav e him a 50 dollar gift to ensure beat cut and it was awful. It only took 1 hour 45 min for a 3 hour process based on their info. I know someone else cut. His. My dog was bleeding in the anus, they cut his left paws but not hos rigjt, hios beard was to tje chin his tail as a [censored]zu has been cut by 3 inchers whicj is not his breed. Bottom line dante lied which he has no credibility nor does petco. I called two times at that dirty store in glen glrndale heifjts. In turn I have placed calls at corporate since I have contacts at corporate.

Please be advised my wife and I have been faithful customers of Petco for years. We have used them for almost three 3yrs. to nail trim our puppys.vice On this particular day she was not there and the groomer charged us $10.00 dollars more for the same service we have been getting for years with the primary groomer. When I questioned the cashier about the extra charge she was rude and disrespectful. As a senior every dollar counts and when hit with extra charges not expected it can hurt. I did not like not being informed about the extra fee, and I espically did not appreciate you cashiers attitude.

I will not return to that store as long as she is employeed there. She is very arguementive and not customer sauve at all.

Read full review of Petco and 1 comment
Hide full review
1 comment
Add a comment
G
G
groomer
US
May 10, 2012 11:43 pm EDT

All PetCo's are dirty and poorly run. Try PetSmart!

ComplaintsBoard
T
10:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco dangerous design

The Petco Bath Wipes brand has a very dangerous design where it is extremely hard to get the container open. The only way is to stick your finger in the teeth. The problem here is that these teeth are HARD teeth, not soft teeth, so if you put your finger in there you will have an extremely hard time getting it out. After 30 minutes of lots of pain and blood, I got my finger out, but I had lost a lot of circulation. Beware of this brand. There are no warnings on the container saying that you should not do this. A simple fix for this product would be to change the teeth from HARD to SOFT.

Read full review of Petco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
6:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco bad management

A member of management at the Cheyenne, WY Petco has been verbally abusing her employees. This woman's name is Alisha Jump. Other employees, even employees before I was hired say that Alisha was a verbally abusive person. She only cares about herself and getting her way. She makes other members of management below her very upset and angry with her because she keeps belittling us as people. Alisha has made me and other employees very upset by using personal issues and personal information to embarrass us and get her way. She has embarrassed me in front of customers. She has talked about other employees personal lives way too much. This has to stop. She might be a nice person to customers, but she isn't to her employees. Even employees of management want to quit because of her. Every person I work with at Petco say that Alisha is this way and would agree with me on the spot.
So my advice to whomever reads this... Go to PetSmart instead. :)

Read full review of Petco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
groomer
US
Dec 18, 2011 11:25 pm EST

What's with PetCo hiring narcissists and sociopaths for managers? It's all over the place! yes, for sure, PetSmart is better!

ComplaintsBoard
S
6:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco veriablly abuse gm (alisha jump)

Alsiha Jump has been veritably abusing associates at work. Wanting them to look bad. Saying if you don't do this and this and this and this then she really makes you look bad.You forget to do one thing and she makes you feel like the bad person but when she forgets to do something we cant say you forgot to do this. When she talks to you its not talking its more in a demanding tone. I understand she is a gm and all but it would be nice if she was more a person saying things not demanding them. Maybe if she learned to talk to her coworkers then things would get done. At this point she has a lot of her coworkers feeling like ### when she is working, Can anyone higher up help me?

Read full review of Petco and 3 comments
Hide full review
3 comments
Add a comment
P
P
Petco Employee
Unionville, US
Dec 18, 2011 6:50 am EST

P. S we all forget to do something, but she "forgets" a lot.

P
P
Petco Employee
Unionville, US
Dec 18, 2011 6:49 am EST

Not true, I work with Shatsa. The truth is she only looks bad because she does not do her share of work and we have to cover for her. The only time that Alsiha has made her look bad was when she talked to her about her lack of performance. I also suepect unike_gretchen is another account created by her to make herself look innocent. Shatsa is in her 20's and has a problem with authority.

U
U
unique_gretchen
Cheyenne, US
Dec 18, 2011 6:44 am EST

This is very true. I agree with her very much!

ComplaintsBoard
K
5:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Closely examine your sales receipts from Petco. When you purchase the "oops" bags or use "free item" coupons/discount coupons or "buy a homeless pet dinner" cellophane bag (of that non-cost-effective trinket & food), your sales receipt may not accurately reflect your discount and/or have those cryptic discount line items that are difficult to match to your...

Read full review of Petco and 4 comments
ComplaintsBoard
C
7:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco buy 10 get one

it use to be you got a 50 lb sack of dogfood, then it was 40lb, now you get 35 lbs, but heres where the kicker comes in, you use to buy 10 bags of dog food and get 1 free, the other day i went into petco & they inform me, petco is no longer offering this buy 10 get 1, what the hell, my sista & i live for that free bag of food, at todays prices now you tell me well we aren't doing that any longer, no notice, no nothing... well i guess i will have to start shopping around for my dog food, i pay premium prices for it as it is & now your going to drop this, well i guess i will just do the same & drop you!

Read full review of Petco and 2 comments
Update by colleen marriott
Feb 15, 2012 11:57 pm EST

as for you bobby9119, its what was put in place as a store policy as far as buy 10 get 1 free, the only thing you got right was that it is NOT petcos falut on the smaller bags, as for what the 5% cash back, you say tomato, i say tamato & i would have rather of had my freakin free bag of dog food! so piss off!

Update by colleen marriott
Feb 15, 2012 11:52 pm EST

ok Thud, not that this is any of your bees wax, but this was not a promotion, this was store policy! so go bother someone else or at the very least get your facts straight! otherwise mind your own freakin business!

Hide full review
2 comments
Add a comment
F
F
freakz98
US
Feb 17, 2012 6:29 am EST

As a Petco manager both programs have their good and bad points. For customers who have smaller dogs that don't burn through the food as fast, the buy 10 program was useless. The people with larger dogs who buy tons of bags of food a year the buy 10 was a better deal. One of my customers who buys 5 bags a time every couple of months is now loosing out. 10 bags at roughly $40 a bag will only earn him $20 worth of rewards coupons where the old program would have gotten him a free $40 bag of food. It was a dumb move on petco's part to switch the program without giving notice or the option to stay with the old program. The new program doesn't work worth a ### anyways because the ###s at corporate who designed the system ###ed it all up. Customers information is getting mixed up or not actually being saved into the system. So you might not be getting credit for the purchases that you've made. Yes bag sizes are controlled by the manufacturer. Pricing is to a point. Petco has room to move on some of the pricing but they refuse to do so claiming that ”our exceptional customer service makes up for the slightly higher prices”. Exceptional customer service? Yes if you csn find a store that has plenty of payroll to staff itself, most stores are forced to run on s below skelton crew. but like I said the profit margin on a lot of the stuff we carry is quite high, on some products by as much as 80%, most of the dog food is in the 20-30% range and depending on the store and it's managers, if you question the prices they may discount it just to keep you as a customer. Oh and petco does price match with the exception of it's own online prices. Sorry for the long rant.

B
B
bobby9119
richmond, US
Feb 14, 2012 9:13 pm EST

It is a better deal with the 5% cash back then the buy 10 program.Only 4 or 5 percent of pals customers used the program.Now every thing you buy goes to the 5% cash back.And every time there is a gas hike the cost of dog food goes up and the quantity goes down.NOT PETCOS FOULT

Petco Reviews 0

Looks like Petco has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Petco, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Petco

Petco is a leading pet specialty retailer that offers a wide range of pet products and services to pet owners across the United States. With over 1,500 stores and a robust online presence, Petco is committed to providing pet owners with everything they need to keep their pets healthy, happy, and safe.

At Petco, customers can find a vast selection of pet food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company also offers a variety of pet services, including grooming, training, veterinary care, and adoption services.

Petco's commitment to pet health and wellness is evident in its extensive selection of high-quality pet food and supplements. The company offers a wide range of premium and natural pet food brands, including its own line of high-quality, grain-free pet food. Additionally, Petco offers a variety of supplements and vitamins to help pets maintain optimal health.

Petco's dedication to pet safety is also evident in its selection of pet toys and accessories. The company offers a wide range of durable and safe toys for pets of all sizes, as well as a variety of pet carriers, crates, and travel accessories to ensure pets are safe and comfortable while on the go.

In addition to its retail offerings, Petco is committed to giving back to the pet community through its various charitable initiatives. The company partners with animal welfare organizations to support pet adoptions, rescue efforts, and pet education programs.

Overall, Petco is a trusted and reliable source for pet owners looking to provide their pets with the best possible care. With its extensive selection of pet products and services, commitment to pet health and safety, and dedication to giving back to the pet community, Petco is a top choice for pet owners across the country.

Overview of Petco complaint handling

Petco reviews first appeared on Complaints Board on Sep 5, 2006. The latest review Grooming my ckcs was posted on Aug 30, 2024. The latest complaint Fish department does not care about customer loyalty was resolved on Feb 18, 2024. Petco has an average consumer rating of 2 stars from 585 reviews. Petco has resolved 72 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
1494 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Petco Contacts

  2. Petco phone numbers
    +1 (877) 738-6742
    +1 (877) 738-6742
    Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number
    +1 (858) 740-0832
    +1 (858) 740-0832
    Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone number
    Relief Manager
    +1 (858) 437-7352
    +1 (858) 437-7352
    Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone number
    Program Manager
    +1 (619) 380-4547
    +1 (619) 380-4547
    Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone number
    Specialist
    +1 (858) 877-0431
    +1 (858) 877-0431
    Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone number
    Director Of Marketing And Development
    +1 (626) 287-2679
    +1 (626) 287-2679
    Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone number
    Administrative Assistant
    More phone numbers
  3. Petco emails
  4. Petco address
    Petco, 10850 Via Frontera, San Diego, California, 92127, United States
  5. Petco social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 02, 2024
Petco Category
Petco is ranked 3 among 47 companies in the Pet Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.