Petco
Reviews and Complaints

I purchased a $100 pet gate at the Orange CIty, FL PetCo . The gate didn't work for me so I took it back the next day and the clerk remembered me. However, I couldn't find my reciept so her manager refused to refund my money and gave me a gift card instead. I told her nope, it was on a credit card so it is easily tracked just refund my credit card. She refused with a little smirk and walked away. Oh and by the way, I found a better quality gate that actually works for under $50 at Home Depot. So, unless you want to be ripped off, pass by the Orange City, FL Pet Co.

Today I went to Petco in Coralville Iowa to purchase cat food. I have repeatedly requested cases of Royal Canin Adult Instinctive to be ordered. I will be told it will be order and available in 3-4 days. When I return there continues to be a very few cans on the shelf, and no ordered cases. Once again, I'll be promised it will be ordered and available in 3-4 days. This has been going on since February when I began introducing my 3 Persian kittens to adult food. I returned today, there were 12 cans on the shelf. I asked if the cases were order and told no. I asked to speak with the manager who identified herself as "Leslie" and refused to provide a last name. She was very rude. She display no concern for the repeated failed promises to make this product available as request/promised, excessive number of trips to the store only to find the product not order and available as promised. She in fact LIED directly to me stating she orders the food and I am at fault for not picking it up. I shared I can order the food online and have it delivered to my door but would prefer to support local business. "Leslie" didn't show any commitment to her local store nor employing company, she simply conveyed she can care less if she follows through on ordering requested products, offends customers or loses revenue for her store/company. Not once did she seem to acknowledge failure to follow through with making her store product unavailable impacts the nutrition of the pet which is suppose to be an area of strong commitment of Petco. This store has repeatedly shown incompetence at customer service in this area without regard I have been a regular customer purchasing $200-300 food at a time from this store when feeding kitten food. I am a pet parent who excessively overindulges my cats. Petco has been a beneficiary of this over indulgence. I have worked harder at keeping myself a customer of this Petco store than this manager attempted in 5 minutes of time. "Leslie" was without concern for business nor pet, let a very good customer leave with a commitment not to return. Additionally, I am a Marketing Billboard for the Coralville Petco and Petco in general. My Marketing Billboard message is: Irresponsible, Poor Communication, Lack of Commitment and follow through, Places Pets at Nutritional Risk by inconsistently making food products available even upon request.

I am writing to complain about your store in Vestal NY. They are victims of the floods up there, an area that sees flooding frequently. Does Petco not have a policy to move it's animals to a safer area in the event of a storm or other natural disaster? This store ended up flooding and no one made an attempt to have the animals fostered or sheltered so many died after being in the flood waters for days. There is already a call for boycotts for Petco but this, not making any attempt to get animals to safety takes the cake. Very sad. I will not be shopping at any Petco and will make sure that friends and family do not either. I am sure Petcos employees feel terrible about what happened but there should have been an emergency plan in place to foster and shelter animals when facing a natural disaster of any sort.

Recently I have purchased a kitten from Petco. He looked completely normal, and i paid 150$ to take him home. I took him to the vet within 24 hrs of purchasing, he had giardia and coccidia (worms) I was fine with paying for the medicine, but then a week later the kitten continued sneezing, and starting losing a patch of fur above his eye. I took him into the vet again, and after 150$ i was told he has a form of ringworm, ear mites, and slight upper respiratory infection. I am pissed. First of all, why is there not a disclosure that i might be taking home an extremely infectious pet? and Second, if the vet did a basic check up, what is the point of taking the kitten in? I have other pets that may be affected although i kept the kitten secluded, so far i have spent over 500$ on this. I am an animal lover, but i cant keep paying out of pocket for a pet, and for treatment for other pets. Please any help would be appreciated.

I seriously don’t get paid enough for my job. I work in the grooming department at Petco which isn’t so bad…until yesterday’s freak accident! This grungy, oily haired 40-something man comes into to the store to get his dog’s nails clipped. The dog looks like a black lab mixed with something, fairly normal sized. Well, turns out it was mixed with a rottweiler! Seriously…YOU try clipping this dog’s nails! It was going fine until I got to his back paws…I don’t know what I did, but the next thing I know, this dog has turned on me and taken a HARD bite on my left ear and jaw! Blood? Yes. Pain? Oh heck yes! Don’t worry…since it’s a part of my job, I CAN’T sue them…just gotta suck it up and look like Mike Tyson for a few weeks.

Every time I go into this store, you always have a problem getting help. I am a disable person and I have to limit my time standing especially in a store with no handicap cart. I was asked for help on entering, showed me that item and then disappeared off. The line was about three people and I neede help, I spoke loud that I needed help, I was ignored. As pain got worse in my leg and hip I started panicking and had to stream out loud again louder that I needed help. There was two offices to the left a gentlemen come running then but also some other man came out went to the other office I gather to talk about the incident when I streamed out and was laughing to some one in office. I think that was very rude the way handicap is treated.

My little dog was taken to Petco in Seekonk, MA to be groomed. The usual groomer was not available so I booked the appointment with a different groomer for that day.

At pick-up time the groomer handed me my dog over the counter. My dog seemed extremely distressed crying and squirming in my arms. I asked the groomer what was wrong with my dog and the groomer replied: “She is such a Drama Queen!”

Upon arriving home my dog would not move from where she had been placed. I examined her more closely and found what looked to be an enormous dark bruise covering almost the entire left side of her tiny body!
I brought my dog to the vet but because of Petco’s failure to provide information as to what caused this horrific injury; the doctors and surgeons caring for my dog have had to guess at the best way to treat her wound.

(At first diagnosis the injury was thought to be caused by blunt force trauma, however the consensus leans towards a burn or even a combination of the two due to the large amount of skin death that has since occurred.)
My dog has undergone four surgeries in a few short weeks after being groomed at Petco. She will forever live with the physical scares and I will live with tremendous guilt for trusting Petco with my precious companion.

*The groomer is still employed at Petco. The insurance company representing Petco said that they will be investigating the incident to see whether or not Petco should be held responsible for my medical costs.

Even more troubling is to not know what happened to my little dog and could it happen again; Maybe to your pet?

I worked at the Mtn Home store for about 2 days. I was hired as a groomer. The first day was pretty hectic and unorganized, but I thought that was just because I was new. The second day, I came in to work and no other groomers were there. There was a bunch of customers waiting to pick up their dogs from grooming that hadn't even been done. I was also expected to bathe and groom 10 in 3 hours which really is not possible. I asked the floor manager for help and guidance and he told me to just deal with it. He doesn't oversee the grooming dept, so it's not his problem. Well, Mr. Derek Larsen, it's not my problem anymore either becasue I just walked out that day. What a horrible company to work for and a terrible place to take your pets to be groomed. No help for the brand new groomer but other store employees walked around with thumbs up their butt looking for something to do. I won't even ever shop there again. This store needs to close down! I have also reported animal abuse at this store (with pictures for proof) and I really did not see much improvement. There are still alot of sick and dying animals and they just feed the sick ones to the ok ones all the time even though they supposedly fired other employees for the same thing. BOYCOTT PETCO!

I had a horrible experience at petco on milpas st.in santa barbara california. I called to make an appt for my rabbit to be groomed and I was told they didn't groomed rabbits but they would clipped his nails off and that no appt was required but to be there before 7pm so I. Requested to leave worked earlier from work. I was at the store at 5:40pm and explained the groomer was I was told over the phone.she had a nasty attitude and never even had eye contact with me at anytime.she told me she was already late with other costumers poodles and that was really a priority and not my rabbit of course! She descriminated an animal for another..so how can they called themselve a pet store? I spents hundres of dollars monthly and this is what I got from them. I complainted to the manager which he listened to me but never called me back since beginning of january. This is a red hair lady which treated me with so much discrimination and disrespect.

I had taken my dog Charlie to Petco many times, so the last visit there I was very confident that he was in good hands. They took over 5 hours to cut and bathe him, and when I picked him up they acted very cautious around me. When I got home, Charlie was very skittish and had several cuts and knicks all over his little body. I had never had a bad review of his behavior before, so I'm not sure if it was him or the groomer. But I will never take him to the Petco on N Rock Rd again.

i was fired over the phone today for callin in due to my grandfather being hospitalized & me not having a babysitter. my manger faced booked me to call the buisness & that i did. she asked how he was doing & i asked her so do i show up tomarrow @ 8 am for my scheduled shift? she then told me no. i asked to talk to the store manager & asked the same question. he told me not to show up because my paperwork for termination had already been sent to h.r... come to find out you cant be terminated over the phone. it has to be in black in white & with this al said. i was never written up. next month will be my 2 year anniversary with the company & i feel as tho this is not right.maybe im wrong, i dont know but that company does a whole lot of stuff wrong. includeing takeing out coupons used from there groomers paychecks with out letting them know how much is being taken. also i was harrased by a previous manager who insisted me go see the companys own dr because he felt i had mental issues. & also told me to go home & smoke a bowl of marijuana to make me feel better.

I have spent thousands of dollars at 2 petcos in the new orleans area. A few months ago I was buying some fish food and an girl by the name of sarah confronted me and said I was stealing. She called the police, I was searched and sent to jail. The funny thing is I did not steal, and the officer did not find anything on me. When I went to court I was obviously found not guilty. The judge actually laughed at this girl in her face. I decided not to go to the kenner Petco anymore, so I started to go to the one in Metairie. To my suprize this girl was transferred their and was the new manager. I went in their a few nights and the girl came up to me and was horribly rude. I was obviously furious. I was on the verge of pressing charges against both her and the company for false accusations against me but decided not to go through with it.

If you shop at this petco, you may want to shop at petsmart instead, their prices are lower and their animals are in beter shape.

Also I sould mention that before any of this started whenever I would buy fish they always dies within a few days, that has not happened to me at any other pet-store to me before. I have a large salt water tank and would advise others not buy from their. One other thing is that many of their pets such as dogs began getting sick and died from petco because they would have their animals neutered with dull cutting instruments.

Petco is not a good place, their employees are mostly rude and in experienced and the company itself has no care for the animals they sell. They only care about the bottom line.
If you ask me they are cruel to their animals.

A

I am extremly upset about the conditions I found at the Skokie location Petco store. The fish tanks exhibit large quantities of dead gold fish floating. The fish tanks are in dissary. I spoke to a clerk there and seemed to be the only personnel present at 6:30pm on Wesnday May 18, 2011. The expanation I got that he;the clerk; can not do anything about the terrible conditions the fish tanks are in. He claim it is up to managemt. He also claimed that the manager takes off quite often;leaving no one there to clean up and check the conditons of the animals that are left at this store. The customers that go to this store are animal lovers. If they see the condition of this store; you will rack up more complaints than what you can handle. Please have someone with authoriy check the coniditons of this store.

On 4/28/11 @ 11:55 am, i went into the petco store @ the mall of georgia. i was their to purchase a battery for my dog's petsafe collar. i had called the previous day and confirmed that they had the item in stock. i asked the employee, raynisha, for the item of which was locked in a display case. i was told they a night manager took the keys home with him and that was the only key they had and that the manager would not be in until 4 pm and i would have to come back. raynisha and a unidentified male employee stated that the night manager often takes the keys home with him. i was amazed at how unconcerned these employees acted. i was furious that i made a 25 mile trip to this store for a item that the store had and that i could not buy. the employees offered no apology or nothing. petco lost a sale for the battery, and for a 50 pound bag of dog food and a box of k-9 advantage 2. they lost $70.00 in sales due to their incompetence. i called petco customer service, a jerry in the philippines, answered my call. i gave him all the details and asked that a manger for petco call me. jerry took all details and said that he would escalate this complaint to a general manager. 24 hours later, i have not received any response. i also sent a email to their customer service link on the petco website on 4/28/11. i did receive a confirmation that they received my email. no other response received

As I was leaving after making my purchases, I stopped to look at the cats for adoption. There was an associate at the side of the cages, and apparently someone stole her personality. Not only did she insinuate herself into a conversation I was having with another customer, discussing my Main Coon at home, she proceded to "inform" me what kinds of felines weren't in the cages, getting rude by telling us in loud voice' "don't touch those cages, that's why the signs are up." Unfortunately, neither myself nor the other customer were any where near the cages. My suggestion - if you hate your job, and you are miserable, please, stay out of the public eye. She cost this company two customers. Consider that my cat is renal, and I make many purchases in a month's time, not only for my pet, but also for my friends' dogs. I will make certain to convey to all pet owners that their money is better spent at PetSmart, where they hire associates that enjoy their jobs. I hope her minimum wage position was worth the business they lose.

Store sold me a hamster cage that was destroyed by the hamster: she got out 3 times. I had the receipt and the cage went in within a month of buying the cage and they said they could not do anyhthing.

I called petsmart and they said they would refund me or exchange for another cage

Petco does not care if your pets can get injured through escaping.

We went to our local petco and bought a pleko fish to add to our 2 year old aquarium with 3 hardy 3"goldfish.
4 days after we introduced the seemingly healthy pleko, all of our goldfish have died. The pleko had velvet! Of course he's the one who survived this whole ordeal even after immediately starting treatment once the fish were behaving differently.
WE ARE FURIOUS! I cannot believe that they do not maintain their fish better! Our fish were so healthy and happy and we are extremely saddened by their deaths.
All the petco had to say was"not our fault" when we went seeking help and SHOCK! they were all out of disease treatment for fish. It didn't bother any of the associates that our fish have suffered because they don't give two [censored]s about maintaining their aquariums.
I'm not attatching pictures because I did not take any. The fish looked absolutely horrific.

Do not take your pet here if you love your pet! I recently took my 4yr old boxer to the rapid city, sd petco (Boycott please!) for a routine grooming, just a basic bath and nails. When I returned to get my dog, I watched in horror as the "well trained" employee began to put my dogs spike collar over his head by sliding it onto his head (Not simply unclasping it!) I banged on the window and asked him what he was doing, and he told me he took it off the same way! R u serious u work at a pet store? A spike collar is meant to tighten as it moves up a dogs neck toward their ears and this guy just forced it off my dogs head? If u work at a pet store and cant work a pet accessory maybe u should ask someone 4 help! 2 days later I noticed my dog acting weird and took him 2 the vet, he has a swollen ear canal and is in noticeable pain, still 2 weeks later, when I address petco they give me a huge run around, when I look at my receipt they also overcharged me (Imagine that) sold me 12 cans of food more than I bought. Petco doesnt want to pay the $200 in vet bills I got from taking my dog there for a $35 bath, (Where he didnt even come clean) they seem to enjoy spending money on lawsuits instead. Go google petco lawsuits before you shop there again. Boycott petco!