Petland
Reviews and Complaints

On February 27, 2008, my parents purchased a dog for me from Petland. He is a mix breed called a 'Cavachon'. He is a joy to have and is a wonderful animal, but he is sick. Petland legally sold my parents a sick animal with kennel cough and blood in his stools. I have documentation from the store where the pets caretakers daily updated how he was doing.

Born in October, Petland received him in December of 2007. Since they received him, they notated he had blood in his stools, in which they gave him 'preventive meds'. They also notated his coughing, but it doesn't appear anything was done. This is just plain stupid since kennel cough is contagious to other dogs and probably spread to any other animal he came in contact with. Petland literally kept an animal in a cage and didn't properly take care of him. When he was purchased, the vet there told my parents that the blood in his stools was caused due to 'stress' and that it was normal and would go away.

To this date, it has not gone away. Not trusting their vet, I took my beautiful dog to my own vet closeby. My vet was very concerned about the blood in his stools, especially since he has had it almost all his life. He ran some tests and sent us home with medication, but we are unsure what the cause is as of yet. All I know for sure is that Petland sold him to us on a lie that he was perfectly healthy at the time of sale and Petland did not care for him properly when they knew he was not well. Petland and its employee's do not care for animals, they are just there to get your money.

I bought a ferret from Petland located at 8800 W. Charleston Blvd., Suite #3, Las Vegas, NV 89117, [protected] because he was on sale. He was absolutely beautiful, although a little bit lethargic.They waved this full warranty crap in front of my face and me like an idiot I believed them.We left Petland and took him directly to the Vet, where we spent an additional $50 having all the tests run for parasites and so on. I woke up the next morning and he was DEAD. We called Petland, they said bring him in and they would make it right. When we got there it was a completely different story. They refused to exchange it for another Ferret. They refused to give us our money back. And then they told us to have the Ferret autopsied and they're vet, at our expense. More than $200. The vet wouldn't autopsy him because he had been dead more than 12 hours. Petland told us we were screwed, and if we wanted our money back to take them to court.

We didn't even have the ferret for 24 hours. He was a birthday gift, and holding a dead ferret for my birthday was NOT my idea of a good time. I was hysterical, they told us they would take care of us then they called security to usher us out of the store. Our entire experience was heartbreaking.

Their warranty is not worth the paper it was written on. I urge everyone to stay far far away from this store at 8800 W. Charleston Blvd., Suite #3 Las Vegas, NV 89117, [protected].

Long story but I learned my lesson. NEVER buy puppies from Petland. Petland breaks my heart for those puppies. They are awful and should be shut down. If you want a puppy please do research of your own. Adopt or buy from someone recommended by a friend. There are so many babies out there that need a good home. Check with your vet they could shoot you in the right direction. Just please take my word on it. NEVER buy from Petland. Well.. Unless you have LOTS of money and can afford vet bills coming out your whoha. PETLAND broke my heart.

My boyfriend and I decided to purchase a pet. Due to living at home and in an apartment, we decided on a ferret. We read up on them, and my boyfriend's family has a sweet bald old ferret. We checked out a few pet stores and someone said Petland in Monroeville is a good place to go, and that all their ferrets were from that store.

That was about 2-3 weeks before the original purchase. We picked 2 that we liked and asked when the ferrets had come in. The co-manager said that the six had come in the day before, and that they were 3-4 months old.

On the tank for the ferrets it said the were «Up To Date" on vaccinations, guaranteed for 1 year, and healthy. Another sign said "Ferrets $149.99 save $50 Everyday price $199.99".

On 4/9/2008 we went in to purchase our ferret. We ended up with a light sable female, who was our 2nd pick from the two we liked 3 weeks ago. Our sales girl said they were 3-4 months old, and that we had to buy a $25 bag of food to get a 3 year guarantee through the breeder.

She also said that we should buy a "Pet Club Membership" so we could get another $50 off on the ferret. We agreed, purchased our ferret and took her home.

Everything was good for about 3 hours. Then Kikyo became aggressive and bit my boyfriend drawing blood. She also began shaking the cage with her teeth.

On 4/10/2008 we called Petland. The Sales Associate we talked to refused to allow us to talk to a manager, and said we would have to pay 25% to restock her if we returned her, and that we could not have our money back.

We took her up to Petland immediately trying to return her. Her behaviour changed, and the co-manager we had talked to 3 weeks ago passively talked us out of putting her back. They said they would just put her in a tank by herself and "re-sell" her to someone else for $50. Also he then said she was not 4 months old but 5, and teething.

He convinced us to buy "Grennicks Bitter Apple" and to spray it up her nose and in her mouth. That it would keep her from biting due to the bitter taste. Another $12. 83 and we were on our way home with Kikyo.

The Grennicks worked for about 2 hours then she started biting through the taste. She bit my mother, and drew blood.

On 4/11/2008 I woke up to Kikyo coughing violently for about 15 seconds. I figured she maybe ate too fast or just needed to cough. My boyfriend then heard it later again that day, and it continued all day. At 10:00 P.M. we were instructed by an Emergency Vet to bring her in.

We brought her to the vet, and they both said she had her adult teeth and that she was not teething. They also said we should have received vaccination records and to quarantine her for 10 days, because we were not given them.

They diagnosed her with an upper respiratory infection, and prescribed Amoxicillin (which we are both allergic to). They said ferrets don’t show signs of illness until its in an advanced stage( so it was in her system for about 2-3 weeks), and that she could have died if left in the pet store or untreated for a few more days. We acquired a $105 vet bill, on top of the original $245 purchase and Grennicks for $12.83.

4.12/2008 We registered our ferret online at the breeder's website at about 2 AM. Ten minutes later we received the Guarantee in an e-mail and it stated the "seller" was responsible for everything. We did research late into the night, and found out numerous problems with Petlands all over the country. We returned to the Monroeville store and showed them all our bills and receipts.

The manager, wouldn’t even let me say what was wrong with her. As soon as I stated that Kikyo was sick, she blurted out "OH she has a URI, most of our ferrets develop them" She also stated that they know their animals are sick and sell them with medication.

She gave us a $20 check for the Amoxicillin, and said they won’t cover vet bills because we should have called the store, that even though the store was closed the automated message had her cell phone number on it (I called later that day and it was not on there). Also we were supposed to take her to their vet. We were never told they had a vet. When we asked for the vaccination records they said we can’t find them come in Monday. They were rude took the box the Amoxicillin came in from us and pretty much hurried us out of the store.

4/13/2008 everything seemed to be going fine, we were researching a small claims case against the store, and Kikyo seemed to be coughing less. Well late that night while we had her out to socialize, she bit my boyfriend on the thumb, sinking her teeth in shaking her head aggressively.

Because she was still under quarantine, we called the Emergency Vets and were instructed to go to the hospital. We did and my boyfriend ended up with a band aid, Neosporin, and a quick dose of anti-biotic. We received our bills and it was $304.32 for the ER, and $263.75 for the physician.

3/14/2008

We once again returned to Monroeville, to demand the vaccination records. The co-manager said pet stores don’t keep those, and began getting very short with us. We walked out and said see you in court. Not even five minutes later down the road they called saying they had a paper. It said Kikyo was one of 8 ferrets she was born 1/14/2008, and was vaccinated at 5 weeks old on 2/22/2008...which is way too young for a ferret to be vaccinated.

Also Triple F Farm's called me. We had been calling them since 4/10/2008. He said it wasn’t their problem but that the guarantee card should have had her age, and shot record on the back.

During the next week we called everywhere, and ended up finally being able to contact corporate, after days of trying the week before. A sales associate in Athens Ohio Petland put a call through for us. While waiting for a contact from corporate, we found out she should have been vaccinated at 8, 11, and 14 weeks old, and that the vaccination used on her was for MINKS ONLY ( DISTEM R TC).

We talked to everyone from the American Ferret Association, The USDA, the Vet that supposedly vaccinated Kikyo, and anyone else we could get a hold of. Another vet said that she would need 2 shots at her age of 5 1/2 months to 1 year old ( because her adult teeth are in) which will run us about $100 if not more.

We are currently in the process of getting our case together, and filing a law suit for over $900 against the PetLand in Monroeville. Corporate called us back and said that the owners of the store refuse to refund us any money other than the $20 check for the amoxicillin (which we haven’t cashed yet). We got the names of the owners (which the last name was wrong) and that corporate cant do anything more because this Petland is a franchise.

We are just now one of the 1000's of people who have been ripped off from another Petland Store. We have a good feeling we may win our case and get most if not all of the money back considering we have the backed into the wall so to speak.

Anyway I just want to warn anyone looking into Petland for an animal. You will just end up amongst us all who are out hundreds if not thousands for buying a sick animal from their horrible store.

I bought 4 fish at Petland on April 12. They went belly up within hours of going in my tank. When I took them back with a sample of my water, I found out my water wasn't so good. Jim told me that my water wasn't habitable for "Any animal". Yet, I've got 3 fish that have lived for more than 2 years! When I began to complain about their "48 hour fish guarantee" he said "It's not my fault you killed your fish". When I offered to follow his suggestions and then return in 1 week’s time to get my water tested again would he then replace my fish? He said "Sure, I'll put your dead fish in the freezer and give them back to you next week!" No joke! He honestly said that! Then when I suggested I would write a complaint about him and this 'customer service" and "guarantee" he said I was threatening him with 'extortion". When I mentioned he didn't care about my "fish" because he already got paid, he actually told me he didn't make any money on my 4 fish. I said "well you sure didn't pay what I paid for them" and he MOCKED ME! I've reported Petland in Westland, Mi to the BBB. I refuse to allow someone to get away with that! I think everyone should chime in with their horrible antics and customer service skills. I can't wait to see what will happen now!

Bought a "rescue" kitten from this petstore. Was suppose to be healthy, $33.00 first shots,worming and seen by the vet. In good healthy. played around sweet thing. next morning it was horribly sick,sneezing and shivering. Off to the vet to find out the kitten was only 4 weeks old. couldn't eat and was more then half starved and was sick. We gave the vet free rein to save her. $500. later that day our kitten Boots has a sezuire and dies. Went to the store with info in hand from the vet about her and they told us the kittens weren't under any warranty and so we were out of luck. and walked us out. Run from this place it's bad. We just wanted another kitten a healthy. Now we're heading to court.

We bought a treat for our chinchilla at Petland this weekend. It was pointed our and suggested to us by one of Petland's so-called "Pet Counselors". (Sunseed Apple and Papaya Treat for Chinchillas, Rabbits, and Guinea Pigs). We bought it and fed it to our chinchillas. The next day they were all sick . One was so sick that it fell off of its hammock and couldn't move. We brought it to the emergency clinic and the vet said the treat made it sick and that she had a 20% survival rate IF we got her temperature up to normal, really we had no chance with her temperature so low from being in shock. The vet gave us antibiotics and orders but ten minutes after we got home, our chinchilla Crazy passed away. All we asked was that the treat be removed from the shelf. Petland took responsibility and paid for our vet bills and gave us a giftcard for their store in response. The treat that killed our dear pet? THEY ARE STILL ON THE SHELF BEING SOLD TO UNSUSPECTING, TRUSTING CUSTOMERS!

Petland in Chicago ridge was the place when it all started...me and my mother walked in just to look around before we went home... there was a tiny female chihuahua puppy in the cage.. A man took her out for us, to see her. She was shaking of fear, her eyes were runny, and she was trying to get away. We were very close to getting her but... $1300 and when we saw her vet report, she was bred by omish people? in a mill?

We didn’t get this puppy... it was probably sick... the man was very pushy "awww she really seems to like you" "ive never seen a dog like someone so much" " 1300 dollars is the average price for a dog" sure, that we didn’t get her, but we advise u not to get puppies from the pet stores only puppies from mills go there…