Petland
Reviews and Complaints

My name is Ann Moses from Delaware Ohio my husband and I just got a puppy from pet land in Lewis center Ohio on 06/24/15 and the puppy is four months old and had been at the store for a month in a half only weighing two and half pounds he is a Pomeranian he is very sweet we named him Andy we were charged $2877.22 for Andy and with finance charge the full told cost will be $4279.80.The manger at pet land said Andy came with a free package of items and I looked at her and said no its not free the manger said well its a package deal it will be included in my final cost the manger said there is a coupon for (one) dog training session for two hundred dollars that I paid for and I to buy the items before we could take Andy home treats, dog food, shampoo, vitamins, a create and many other items that we would never use. The manger also got a cart and tried to get me to buy other items from the store she said follow me and let see what you can pick up for your new puppy maybe a new bed put anything in the cart you like to have. I told the manger no I don't want anything else I told her I could get it cheaper somewhere else company was trying to get more money from me. About a week after that I got a credit card in the mail from Petland for twenty five hundred I call right away and told them I don't want a credit card for them and to close this account. Andy was more but the manger took thousand dollars if we take him. I new I had to get this little puppy out of there Andy was sick when the woman at the store handed him to me I said is this dog on any medicine she looked at me funny and said yes he is on antibiotics upper respiratory infection and sinus infection Andy breathing was also raspy, mucousy Andy was one sick little puppy and I new I had to help him to get out of there no matter the cost. I have had Andy to my vets office twice in three weeks my vet has put him on a z-pack for seven days now he is on another z-pack for another seven days and I am also giving him breathing treatments everyday for seven days. My vet told me she sees a lot of dogs from pet land who are very sick and now my other dogs with no health problems is now making raspy sounds like he can't get his breath the manger also told another work to take Andy back and trim his nails before I took him home I followed the work back and she didn't see me following her she was hutting Andy trying to cut his nails I pushed the door open and said you take your hand off him I have my vet do his nails and took the puppy away from her most of the worker are high school students and the smell that came from the back room when I pushed the door open was awful SHAME SHAME SHAME Petland needs to be punished for the way they do business.

I recently bought a 8 week old puppy for $1500 from Petland in Joliet, IL. My vet tells me this dog had hernia surgery which prevents her from breeding, can commonly reoccur, and also usually is spade at the same time to prevent breeding and unnecessary multiple surgeries. At first Petland was willing to send me the medical records for my vet but quickly changed their side of the story and is pretending not to even remember this puppy was ever there. I have paperwork stating they would supply all medical records. They deceived me about the dogs health which is a permanent condition. It's heart breaking the deceit from this store just to make a sale!

I went to Petland when I was 9 and I currently had 3 fish in my aquarium. When we got there my mom said that I had three fish and they said I should get a male fantail goldfish and said it would be non aggressive to my current fish. Once I put in in the aquarium I saw it get super agitated when it was still in the bag. After 1 night I woke up and found all of my fish dead. I tried another larger goldfish that wasn't a fanatic and even saw it being beaten even after it was dead! Finally after 5 fish with that thing I finally found out that I needed a female fantail and finally that worked.
They also gave me a tropical pleco fish which is still alive but seriously they knew I had a cold water rant and just wanted to score me over!

I use to work at Petland in Janesville Wi and I was bullied out of my job the owner and the general manger sat me down in front of employes and told me that my feeling on feeling I was treated unfair were wrong and I shouldn't feel that way when I was crying because I had every one bashing me about the way I felt the owner said " I would be crying if I where you too" they have also mad fun of me for being quiet thinking that it would help me talk more. Also there were 8 dogs when I worked there that had parvo four dogs died from this. When the second dog died the owner told me not to tell any one because they would have to shut down. There is many ways that this could have been prevented but was never handled and for that four dogs have no life.

First, I'd like to talk about the condition they give their animals, so I'm a passionate owner of 5 hamsters all with great care. And I went to petland one day came home with a hammie he was 1 of 2 hamsters in the Russian hamster cage. I went back the next week and the other hamster still there, they had put in with the Syrian hamsters! And they already cram 20 Syrians to a cage! This little Russian was scratched up and losing hair! Not to mention my friend had bought a bunny there and I had to! Both our bunnies died. Mine after a month, my friends after 5 days. They gave her another one but I never got another bunny, she now has a black bunny and recently got a white bunny from petland but 2 days ago, it died, she had it for 2 months. They don't take care of there animals and you can aviously see it. So go walk in one day, don't buy anything, but stop and look at the poor animals, the puppy mill pups, sick hamsters and birds, and the reptiles, that aren't getting proper heat lamps.

Beware petland is not hiring any black employees. I was called in for an
interview on monday. The manager asked me to come in the next day. When I got there I seen two out of shape (it's a europhism for fat) employees, they were both Hispanic. They weren't all that courteous either. I ask the girl behind the
cashier counter if the manager is there she said he just stepped out and she
made a remark to her husky friend in Spanish, about me no doubt. I didn't let it
bother me because I feel I could win them over even if their prejudice. I asked
her if she knew the manager was conducting more interviews, she didn't know and
seemed oblivious. The manager walks in and doesn't acknowledge me. Yesterday on the phone i was called sweetheart and sweetie, but today that stopped. I can see the look of disappointment on his face. He had me fill out the application
again, and I had to sit on a dirty stool. He conducts the interview in the
store. I stood up for half an hour. I wasn't taken seriously, I wasn't treated
with respect. He didn't even ask for a resume. He claims the store is so busy
that he was finding a hard time doing interviews. That was a flat out lie. There
were two other employee there, doing absolutely nothing. There was no excuse as
to why he couldn't conduct a proper interview in the back and we could sit down
at a desk like two civil human beings. He tells me he's not hiring anyone in
this store. Any maybe I will find a job else where. I act surprised, but I knew
the deal. He didn't want my dark skin employed in this store. I shook his hand
and said nice to meet you because I will not stoop down to any of those guys
level. Just before he dismisses me he gave me a card and tells me if i had any
question to call the store's number and not to call the number he called me on for
the interview because that was his cell phone number. It was a dehumanizing
experience but just because I met a few people of any race who chose to
discriminate or be prejudice doesn't mean I have to be. The cycle has to end
somewhere and i'm doing my part. I act professional and left. It's there lost.

We have 4 dogs, 2 golden retreivers 12 and 10 yr olds, , 1 minature poodle 7 yr old and a tiny toy poodle 1 yr old.
Our boy retreiver 10 yr old has had a hotspot problem for about 4 yrs and we have had him to the vet a half dozen times and tried all the different foods over the years anti biotics and $300 per trip with little help. Because of this he has become an odsesive licker and keeps licking his foot making the problem worst. We tried it all pepper, ointment. bandages etc, , , all the tricks we could find. But the problem was his compulsive licking making things always worse..
So we decided to use the cone on him to keep him from licking the spot. Purchased one from petland was fit by them, but it was one size too small and he could still get to lick his front foot. So we went back to exchange it for a larger size to keep him from licking the spot. The sales girl there looked at his foot and said we should take him to the vet.. We said we had many times and his problem was agrivated by him with his licking it constantly and not letting it heal.
We also had the toy poodle in with us and mentioned she still did not like her food which we were paying the highest price in the store. She is a picky eater and we had tried every food the store had and still she wanted our people food.
Anyway to make a long story short, , we received a knock on our door at home 2 nights later by the ASPCA and the lady said they received a complaint about our dogs and wanted to see our boy with the sore foot and check our other dogs for being under weight. She checked them over and said they all looked fine and said we were doing a great job having them so many years. But she said due to the complaint we had to take the boy in to the vet to have his foot checked again.
We did that and the vet gave us the usual antibiotics, ointment for the spot, and some pills to make him sleep more ( anti deppresents we found out later ) and of course another bill for $360... And he was at his proper weight for his size and age.
We new it was Petland that reported us and gave our names and address from their files. We called the store and the manager said that the employee did it on their own time so it had nothing to do with the store. We said we would be talking to a lawyer, so then she said she would talk to the head office out east and get back to us. She called back 2 days later said head office said it was not their responsibility as their employee did it on their own, , , we said then we would go thru a lawyer.
A few days later we received another call from the store manager and she said she felt bad and since we had 4 dogs and not a high income they would help us by giving all our dogs free use of their vet in their store when we needed it.
Well we called back a few days later and then she changed the story to just looking after the one dog. We haven't heard back from them now a few weeks later, and believe since we didn't follow thru with the lawyer threat they are sweeping it under the carpet... And we find out the girl which worked there and called is no longer employed there..
What shoud our next step be, we would appreciate any help in this matter ?
And now after stopping the antibiotics 4 days after giving them our boy stopped being sick and throwing up all over.And we used the cone for 2 weeks to keep him from licking and his foot healed completly, , , and now with the hot spot gone he stopped licking.. So the vet and the hefty bill was a high cost burden to us like all the other vet visits in the past 4 years due to us going in to shop at Petland.
Our email is [protected]@hotmail.ca

I bought a cockatiel for my husband as a gift, first off I was told it was a male when I first brought it home, wrong I went to a bird professional and found out it was a female, bought a second one, was told it was a male it too was a female, it was very mean and not hand fed, so took it back, well the grey one I had first seemed ok, but screamed a lot, and just today I uncovered her and she was at the bottom of the cage dead, I will never buy anything from petland again.

Last week me and my boyfriend had bought a pet degu from a local petland in Calgary. For those who dont know anything about degus I'll give you a quick run through.

Degus (octodons) are a member of the roddent family and come from chili. They are cute little bushy tailed brown furred fluff balls. Degus are extremely social and if left alone to long will commonly stop eating and drinking (pretty much commits suicide)

This degu that we got was all alone. had the top of the cage locked off so no one could even say hello if they wanted to. as soon as we walked over to the cage he started meeping. and calling to us. just one look at this degu and we knew if we didnt adopt him than he would eventually pass.

We'd already had a degu at the time which was also purchased from the same petland. They told us that our original degus were males and that if we were to get any more than we should make sure their males too. Well... the new degu we got was 100% a male.. but.. the one we've had for 2 years, turns out was a female.. they have vets? Well shouldnt their vets know the proper sexes? Well.. then came the vet appointment to get our newest member nuetered.

At the vets we got notified that our newest degu (steve) was missing 20% of his body fat, and was extremely dehydrated. So much so that he immidiatly got put on nutrient supplements and antibiotics.

its clear to me that no one at the petland store even cared enough to watch how much he was eating or drinking, and that no one cared to try to make him recover.

My family purchased an aquarium setup with all the bells and whistles, our first tank, one month after using it, the filter pump failed, Petland would not replace the filter and told us to call the manufacturer, the manufacturer, Hagen, wants me to send the unit at my cost to them with a check for $5 for return shipping, what a crock of BS, Petland should stand by what they sell, they dont, this store located in Davie Florida it is independantly owned and operated, they do not even print a return policy on their receipts. We had no resolution to this problem, Petland sells junk, they do not stand by what they sell and you should shop for your pet needs at a reputable pet shop, Petland is a rip off. Beware/

While visiting the store earlier this evening, a woman and man came into the store. The woman was very distraught, crying hysterically. The store manager seemed very nervous. They were taken to the back of the store where the woman continued to cry out in disbelief. Another employee was in the bathroom scrubbing the walls furiously while the owner/manager watched. Very suspicious activity. Left me with a bad feeling that something had happened to an animal and the woman had witnessed it.

I purchased a hamster for my son for his 11th birthday. His first pet! The hamster had a few patches of hair missing but they told me that is common among animals living together, sometimes they nip and bite at one another but it was nothing. Within a couple of days the hamster was constantly scratching and losing more hair. I called the store and they said it was stress. By the end of 10 days the hamster lost all of his hair on his belly and bottom up to his face and neck. His skin is dry and flaky and the poor thing scratches all day. I took the hamster in to show them and they said his was allergic to something. Well, we've tried everything to help him and now both of my children have ringworm on their legs and arms. I even got a spot on my leg and I hardly hold the critter and always wash my hands! Now I have to take him to the vet and pay $52 for a visit plus whatever medicine or skin tests they want to do. I should have known not to buy at that store. It smelled dirty and unclean which should have told me that the animals do not live and come from the best conditions. I should have bought the hamster from PetSmart.

Am writing this post in the hopes that no other family will have to go through what ours recently has due to the negligence and disregard that Petland of Springfield shows towards their animals. We went in just for fun one day and ended up falling in love with a baby lop eared rabbit. Normally I would not buy from Petland because I know of their tainted history of being a supporter of breeding kennels for dogs. However I couldn't resist this adorable little creature. I asked what I would need for her and was told that a cage, water and any rabbit food would suffice, and some vitamins that the store sold me. I went to Pet Smart to buy her supplies. A lady stopped me to ask about my cute bunny and I told her I had just bought her at Petland. Sadly she told me she had just lost her rabbit she purchased from Petland after having it for three days. It just died one morning she said. I was shaken by this story but took my new little bunny home. My children and I loved her and became attached very quickly. I called Petland the next day. I was a little concerned because the rabbit, now named Annabelle was having diarrhea. I offered to bring her into the vet there and would have gladly paid for it. I was told it was simply the stress of being moved to a new environment and completely a normal situation. Annabelle continued to eat, drink, snuggle and play normally. She had no discharge from her nose or eyes so I took their word for it. Two days later I called and said she still had the diarrhea and that I was becoming concerned. I asked specifically if there was any way the feed I bought her at PetSmart could be causing the diarrhea. I was again assured as long as I was giving her thevitamins I was sold there was absolutely no need for her to see a vet. Annabelle died in her cage hours later. I called the store and they offered to exchange her out for a live rabbit, as if she was a garment that had been purchased and was not quite the right size. Even though we had Annabelle for only three days she could not be replaced so easily for us. Petland returned the money for the rabbit in exchange for her corpse. I then began trying to investigate what caused Annabelle's death. I called a rabbit breeder and a veterinarian who both informed me it was the sudden change of feed on her sensitive system that killed Annabelle. It was devastating to learn that this could have been prevented. I trusted that anyone who sold an animal would have some knowledge of how to care for it or at least be able to say, "I don't know. Call someone who does." I called the store manager and told him of my findings to which he said he would bring it up to his employees at the next training. I wonder how many innocent Annabelles will suffer and die unnecessarily before he does or how many children will cry themselves to sleep because their new friend passed away in their presence. I suppose it doesn't matter to Petland as long as they continue to make their next buck and hopefully some of the buyers won't bother to get or save the warranties to their animals. Now I know why my gut instinct told me not to purchase ANYTHING from these people. I hope someone runs them out of business soon. And my hope is if you are looking for a little friend in the form of fish, bunny, dog, or any other animal you will be wiser than I was and buy or adopt elsewhere. Please do not support this unethical and cruel business. If you need any other information feel free to google other complaints of misconduct and horrendous behavior this business has committed against animals. I only wish I had to begin with.

(This is a letter that I actually sent to Petland following my visit. After reading several other complaints, I now see that I am considered F.O.S. (full of ###) because I went in to the store in shorts and a t-shirt instead of my evening gown. Wow...)
Today (8/6), I visited the Petland store in Georgetown. While I've been considering adding another pet to our family for a while now, I'll admit that I did not go in with the intention of walking out the door with a puppy unless one absolutely stole my heart. I've visited this store several times in the past and almost bought a Yorkie two months ago. Unfortunately, the little guy sold before I had a chance to take my husband back to see him. Today, however, I saw the cutest English bulldog pup and wanted to "visit" with the pup to see how he was disposition-wise, etc. Since no one had even acknowledged my friend's and my presence in the store in the ten or so minutes we'd been in there, I walked up to a gentleman I saw across the store (possibly the manager?) whose name I regret not catching, and asked if I might see the bulldog. He replied with, "You want to see the English bulldog?" So I said, "Yes sir." He replied curtly and almost incredulously, "To play with it?" At this point, I began wondering what I had done wrong to elicit his short-tempered response. I replied, "Uhmm, yes sir?" to which he rudely replied, "That dog is $3500. You don't want to buy it. Lady, I sell dogs here. They aren't to "play" with." And with that, he turned on his heel and walked away from me. How dare this man assume that I could not or would not pay $3500 for a dog!? My Yorkie was not exactly "cheap, " and he's the most precious thing ever! Also, I would like to know how many people decide to purchase a pet from Petland without first physically meeting the dog to see how it responds to him or her? I was blown away by both this man's tone of voice and attitude with me. I have never met someone that rude. I am surprised that Petland can stay in business with that kind of customer service. I will NOT be purchasing a pet - or any supplies - from Petland EVER again, and rest assured that I will let everyone I can know about my horrific experience with your store.

I had a very unpleasant experience at Petland about a year ago. I went in and saw a dog I wanted to buy. I was then told that the dog had been placed "on hold" by phone with a 24-hour waiting period. I was told there were two hours left, and if the phone holder didn't respond/pay for dog by then, I could buy the dog.

I went home and received a call about two hours later saying the holder had not called back and I could come get the dog. I got the dog and waited in a private room to fill out credit information. I waited. And then two managers came in and let me know the dog had already been "taken". I asked about the holding policy, and the answer was that credit card information had already been put down. I let them know I had come back to the store after a phone call. Neither of the managers treated me very well. I left very upset. One employee was so upset she called me later using the phone number I'd left and told me she thought it was terrible.

I wrote a letter to the owners of the Petland of Springfield, Missouri. I never recieved any response.

I worked at a petland store for 2 years and had nothing but problems with most of the management and the kennel room manager. I first decided to start working at Petland because I absolutly love animals but after working there I have a Hard time stomaching going into petland stores. I first started out as a cashier at the store and quickly became a kennel technition, while working in the kennel room of the Petland I had to deal with and have witnessed some disturbing things. First and foremost the managers attatude toward the animals in the store.
- dead animals (bunnies, birds, hamsters ect) get put in a big freezer in the kennel room
-sick animals like birds are not even thought as good enough to get vet treatment they get stuck in a cage in the kennel room. When i tryed to help the bird by trying to get it to drink water with an eye dropper i got yelled at by management because i was supposed to be mopping the kennel room floor not looking after a bird that they said was going to die anyway
- ive had the managers bring sick animals into the kennel room and toss them onto the counter like they were nothing but garbage and tell me to stick them in a cage because customers were complaining.

The dogs and cats at petland stores are bought from the "breeders" without even a check at the facility were the dogs/cats were born (some of them are even thin farm puppys and kittens with major problems) its all for the profit at the store. Petlands mission statements supposed to be:
"Our petcounsilers are dedicated to matching the right pet with the right costomer and meeting the needs of both, to our costomers who already own pets we are dedicated to inhancing there knowledge and enjoyment of the human-animal bond."

The people at the petland stores do not care weather its the right pet for you they care about the bonus they get when they sell a dog for $1800, they get an extra $50-$100 on there paycheck when they sell an animal.

OK say you see an adorable puppy at the petland store thats priced at $1280.00
the puppy was bought from the breeder for $450, petland only payed $80 to get it fixed and $30 for its shots then $80 to get it microchipped that equils $640

They then turn around and tell you that they payed $200 for the spay or nuter and $80 for the shots and at least $100 for the microchip then they times that total by 1.5% then add another $35 for warrenty and theres the price of the puppy
450+200+80+100= 830x 1.5% =1245+35 =1280.00