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Philip Morris USA

Philip Morris USA review: fsc 31

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1:51 pm EST
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Why do we need to have more chemicals added to our cigarettes? The FSC cigarettes are giving me a terrible sore throat and they taste different. I always enjoyed smoking but now it sucks.

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The complaint has been investigated and resolved to the customer’s satisfaction.

31 comments
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AngID
Coeur d'Alene, US
Apr 01, 2009 4:58 pm EDT

I agree. They taste different and the last four cartons I have purchased won't stay lit! What gives?

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sharonmac
Battle Creek, US
Oct 16, 2009 10:02 pm EDT

NOPE they won't stay lite! I AGREE! TIME TO GO TO ANOTHER BRAND!

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sharonmac
Battle Creek, US
Oct 16, 2009 10:14 pm EDT

NASTY non relaxing to smoke! UNLESS you like to babysit your CIG to keep it going.
I HATE THEM NOW CLUMPS OF BLACK CRAP IN THEM! After 12 years of them it's MY TIME TO CHANGE BRANDS!

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sharonmac
Battle Creek, US
Oct 16, 2009 10:17 pm EDT

Marlboro Lights are a WASTE OF YOU SMOKING TIME AND MONEY! DO NOT TRY THEM!

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fscsucks
Buckhannon, US
Nov 10, 2009 9:46 am EST

Every brand now has fsc. I would think that Winston would stay true to their word about no fillers and such. I`ve tryed every other brand like winston. EVREY brand now has fsc. I`m thinking maybe Europe doesn`t. I`m going online to see if I can`t find ONE brand without this crap in it. If I can`t then I don`t want to smoke anymore and I`ve been a smoker for 30 years.

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Jim Folden
Princeton, US
Nov 13, 2009 7:18 pm EST

Dear Phillip Morris and Marlboro,

I have been smoking Marlboro Reds for over 20 years and so has my wife. We probably spend 400.00 or more a month buying your cigarettes. Since you have made your brand with the added chemicals and made them smokeless, they taste terrible and are not enjoyable to smoke anymore. I demand as a loyale customer, that you change Marlboro back to the way they were. I ask for the packs that do not have the FSC stamp on them but they are getting harder and harder to find. I am sure that when I change brands that you will miss the $5, 000.00 plus per year that I spend on your cigarettes, along with what looks to be thousands of other consumers as well. Marlboro is the best cigarette on the market, OR - WAS. Like the old saying goes, if it ain't broke... DONT fix it. PLEASE go back to the way you were. I don't want to change brands, but I will if I don't get satisfaction!

Sincerely your loyal customer,

Jim Folden
Princeton WV
[protected]
jfolden_toyota1@yahoo.com

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tim newton
US
Nov 30, 2009 10:36 am EST

i have been smoking marlboro lights for 35 years and now they suck. i guess if your trying to get people to quit your definetly on the right track.
when you way over charge, 40.00 a carton for something you should let it be know to everyone! that you are going to put some nasty chemical in it.!

tim newton
bumpass, va
trn4lafs@gmail.com

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jerry456
US
Dec 21, 2009 12:43 am EST

As stated above, they won't stay lite and taste terrible. ashes fall off all over me everytime i take a draw. Going to try some other brands if that don't work i my as well quit because its no longer enjoyable.

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ghild2
chipley, US
Dec 29, 2009 1:16 pm EST

i also agree i have been a dedicated marlboro smoker for numerouse years i have always enjoyed them but now the price is higher and the quality is lower if i am taking a chance of dieing smoking your cigarettes you should at least meet my expectations in which you are failing greatly george e hild

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twinge
Vienna, US
Jan 06, 2010 9:56 am EST

I agree with all of you about Marlboro tasting different and making my throat sore. Also the cigarettes are more of a fire hazard now than they ever were. Chunks of fire fall off the end. Where's the safety factor come into play? I never worried before about catching anything on fire but I sure do now. When it happens who do I send the bill to?

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upset smoker
Villa Rica, US
Jan 14, 2010 10:25 am EST

The new "fire safety" chemical that was added is more hamful and burns things worse than before. When you don't continue to smoke the cigarette it goes out and when you re-light it the hots fall off and burn things. I have seveal burn spots in my bed sheets, blanket, couch and even the seats in my car because of this stupid idea!
I know that many fires were started by a cigarette falling out of ash trays or someone falling asleep with them but come on this is the stupidest thing I have seen, you are causing fires!
The Government is making it almost impossible for tobacco companies to stay in business, why would you, Phillip Morris add to your problem by adding this so called fire safety? It is NOT at all fire safe, it should be called "fire starter".
Maybe we smokers should boycot all tobacco companies and go with the new electric cigarette, at least we don't have to babysit them as someone previously said, continue to re-light them, have the bad taste or have things catch on fire because of the "fire safe" chemical.

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J. R. Reagin
Warner Robins, US
Feb 15, 2010 4:24 pm EST

I've smoked Marlboro lights for almost 40 years. I uderstand the responsibilty that comes with being a smoker. I also understand wanting to make them safer. These new FSC's are horrible. The aftertaste is very bitter. Having to relight over and over can't be safe. Most people who smoke do so while driving. I guess we need a new law saying we can't do that either. Smoking used to be my time of relaxation and meditation, now it's a big aggrivation that taste like crap.

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ashleyhester
Lebanon, US
Mar 28, 2010 3:11 am EDT

I WOULD LOVE TO HAVE SOME ONE CALL ME BECOUES WERE THE FSC IS NOW IN CIGARETTES THE FIRE IS FALLING FROM THEM AND IT HAS BARNT TWO HOLES IN MY COUCH AND TWO OR THREE IN MY BED I AM VERY UPSET AND WILLING TO TAKE THIS FUTHER IF NO ONE GETS IN TOUCH WITH ME WITH IN ONE WEEK THINKS;ASHLEY HESTER

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wayne phelps
Zephyrhills, US
Mar 31, 2010 5:29 pm EDT

first of all, no one was even notified of these new cigarettes that contain this new fire safe material! I think it would have been proper for philip morris, as well as all of the tobacco companies, to have at least notified its loyal customers of this fsc thing, whatever it is, and whatever the cigarettes now contain! originally, i thought it was the colder than normal weather that was making my cigarettes keep going out. it was becoming and still is, very annoying! the cigarettes don't taste the same any more either. i wish the tobacco companies would have made some kind of announcements, like tv commercials, or some news ads in the newspapers, or anything! i just don't know if i am going to continue purchasing the cigarettes that i''ve been smoking for a great many years? i smoked marlboro lights for about 10 years, then swithched over to marlboro menthol lights, and have been smoking them for 6 or 7 years now. i've always enjoyed the excellent taste and flavor that philip morris has provided in their products over the years, and now they just don't seem the same anymore... my name is Wayne Phelps, 5207 redwing street, zephyrhills fl 33541, a loyal customer throughout the years, thank you.

margaret56
margaret56
US
Mar 31, 2010 11:36 pm EDT

I smoke virginnia slims and with this new fsc the fire just falls off . i Have burned myself, floor rug and chair .And if these fsc cigarettes are suppose to stop fires that is a joke .

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Sara76
Melbourne, US
May 21, 2010 9:16 am EDT

I have been suffering from headaches, dizziness and a nasty metallic taste from my favorite Marlboro Lights...thanks to this new change in my smokes I have quit smoking! It has been 2 days and I already feel much better. Thanks for the boost Philip Morris and thanks for all the extra money in my pocket.

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runa stamper
Dayton, US
Jan 27, 2011 4:39 am EST

marlboro medium now taste like you are inhaling fiberglass, it cuts your tonge & your lungs since they were changed i cant smoke without getting blisters on my tounge & my chest feels tight after every cig

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loyal_defector
US
Mar 18, 2011 5:02 am EDT

I smoked for 14 years and I quit after the very first pack of FSC cigs that I tried. It felt like I was breathing through a rag, my mouth wouldn't salivate, and my lips felt like 'plastic'. I went around to all the local stores, jumping from brand to brand, smoking anything that didn't have the FSC. I finally got tired of this and went to the Smoke Shop. I bought a bag of American Spirit tobacco. 100% Additive free, pure tobacco. Even though I smoked that whole pouch without filters, (roughly 35 cigs), I actually felt BETTER. I became convinced that manufactured cigs are nothing but a legal drug. They aren't tobacco, they are chemical cocktails produced in a lab, designed to keep people hooked. I used to smoke a pack a day. Now that I've smoked natural tobacco, I don't even crave it. I spend about $8 a week on tobacco, I only smoke when I actually want to, and I for the first time in nearly 2 decades, I again feel as good as I did as a teen. I will never, EVER buy another package of manufactured cigarettes again. So in closing, I would actually like to thank the gov't for forcing tobacco companies to add FSC to their tobacco. That regulation may have very well increased my life-span. Even if I don't live longer, I feel much better and have more money to spend on better things.

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jewel1976
hariman, US
Apr 15, 2011 2:33 pm EDT

well just think if they was not fsc u would not be here to [censor] about it ...onone should smoke in bed anyways ..that is way they are fsc now

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jewel1976
hariman, US
Apr 15, 2011 2:38 pm EDT

i got a catton of marlboro special blend 100 and they weill not stay together now i have been geting them for a year now and this is the frist time this has happen but im still out the money for them ...what can we do about this . thanks juewel

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wanda g
Cary, US
Jan 30, 2012 1:23 am EST

Thought i was imagining things SADLY after reading all the thousands of complaints i am not alone.. THE fire SAFE cigarette SUCKS... I have NEVER in my life hated smoking more than right now.. been 35+ years sadly... THESE cigarettes are NOT SAFE BY NO STRETCH OF THE IMAGINATION.. You have to SUCK ON THE DARNED thing like a train to keep it lit... The ash falls constantly everywhere.. I have burn holes on my table and on countless clothes.. i have burned myself more times then i can COUNT.. SICK OF THEM... taste different as well.. COMPLETELY agree with what everyone is saying.. CHANGE THE CIGS back or i am changing brands if that doesn't work LORD willing i can quit...

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Fl Young
US
Feb 04, 2018 11:05 am EST

I wanted to try your Marlboro Ice Menthol and can't find them anywhere. My address is 730 W James Ave #218, Rossville, Ga 30741. If you could tell me what retailer is near by that would b great or mail me a complimentary pack that would be awesome. My husband likes regular Marlboro Red/black. I'm a menthol conesour.

My email is 44youngjames@gmail.com
Thank you
Felicia and Larry Young

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Becky1981
US
Aug 16, 2018 12:23 am EDT

UPC code 906163 picture explains came out of pack like this

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AmeliaRileyAus85
AmeliaRileyAus85
AU
Aug 20, 2018 4:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

One of the ciggarettes in my bond street red 20 pkt was ripped & destroyed on the end of it. Not one too normally complain but these days times are tough & the price of smokes my goodness might i just say they have quadrupled in price since i began smoking lol

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Jerry Clegg
US
Aug 28, 2018 4:10 pm EDT

Would like a refund for my inconvenience

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Snow8690
US
Sep 01, 2018 11:22 pm EDT

Bought 2 packs of cigarettes from a gas station called EZ pickins localed in Manchester iowa. Both pack's had Had a stale taste and burned up like a match i even broke one open outta each pack and turned to dust. Not one to complane but at $7 a pack I am will. Hopefully to here back might change brands. Other then that i Injoy smoking L&M.

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Arclacrosse
US
Sep 18, 2018 11:16 pm EDT

I bought a carton after they changed the name of the special blend cigarettes to special select. They make me dizzy for hours after each cigarette. I've been a smoker for over 25 years and nothing like this has ever happened before.

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Hal Withington
US
Oct 22, 2018 10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

In a pack of merit ultra light menthol silver pack cigarettes, I found this cigarette. I have been a loyal smoker of these cigarettes for years and was disappointed with finding this cigarette in a pack. As expensive as these are, I think your quality control should be more attentive!

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Martin forshaw
ES
Jan 22, 2019 12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Just tried this for first time with a sliding machine. The static causes it to stick all over pouch and plastic machine. I lose more than I smoke. I try to scrape it back in to Packet it bounces back

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pauline matthews
US
Jun 23, 2019 10:07 am EDT

smoker of marlboro red for over 20 years. past few months quality has deteriorated. very flimsy and hv to relight. i spend 25euro per day on 40. i feel if no improvement i will unfortunately have to change my brand.
your coments pls.
thank you. rgds pauline

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Kiara Herlihy
US
Jul 28, 2019 12:42 am EDT

Peter Jackson blue 25g pouch of tobacco has a almost perfume plastic taste and strong aroma ..

headache after first few draws makes me feel ill.

Very disappointed and will definitely never purchase again.

Highly suggest product being recalled as it can't be to standards being the way it is.

Not very impressed. Unhappy customer to say the least

  1. Philip Morris USA Contacts

  2. Philip Morris USA phone numbers
    +1 (800) 343-0975
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  4. Philip Morris USA address
    P.O. Box 26025, Miami, Virginia, 33102-602, United States
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    Nov 20, 2024
Philip Morris USA Category
Philip Morris USA is ranked 16 among 33 companies in the Smoking and Tobacco category