Pick n Pay
Reviews and Complaints

Yesterday i bought Mageu at pick n pay Braamfontein store, only to find out that the product was expired, i went to the store and compliant to the store manager(Mpho) that they need to timeously check their merchandise she responded by saying the person dealing with the Mageu(product is on sick leave, i was very shocked that i received a response like that from a store manager, she did not even apologies for selling expired product, she just called a cashier to refund me, no apology nothing...what if i got sick from consuming expired product? i a very angry and heart broken with the service i received from Mpho(Braamfontein store manager)

Good Afternoon

My name is Sharon.

I did my monthly shopping yesterday at the Pick n Pay Hyper in Woodmead. I shop there on a monthly basis as I live close by. On many occasions some prices are charged incorrectly and not as advertised and I never complain as it's just more of an an inconvenience than anything else. How often can we keep track of every item that's being scanned anyway ?

Yesterday however, when I got home I noticed that there were two items on my till slip that I did not purchase but I was charged for. Both were R59 each. I literally unpacked every item and ticked them off the till slip to make sure.

R120 might not be a lot of money but when you are shopping on a tight budget, it certainly is a lot.

I am really upset and disappointed at this and who knows how many times this has happened and I never picked it up. I demand an investigation into this as the cashier was very adamant that I move my trolley to the front of the isle in order for the customer behind me to put his stuff on the till. I do this as a means of social distancing because too often the customer from behind is right behind you and never respects your space.

This is the second time that I have brought chicken flatties at Pick n Pay Lephalale (lemon & herb and Peri Peri) that was rotten! My whole family was sick because of it! It is not acceptable! I don't feel like buying at Pick n Pay Lephalale any more, or at any Pick n Pay, I am really upset! I mean this is the second time that I have brought rotten chicken flatties from your store! I'm going to take it further because why must we get sick of your products that you sell!

Good day

On 26 September I wrote a message to the Customer Care email address of Pick 'n Pay Hypermarket Wonderpark, to alert them to the fact that the shopping centre's checkout counter at the till and the conveyor belt is disgustingly dirty and in a very bad condition. I also send photos that I took the day before, this is not only for one till but most of them. I then received a return email from Wendy Ngqwebo, who wanted my details and store name, which I have already given her in my first message, and told her that. Then another mail that states: "my sincerest apologies on hearing that the prices are too much at this store". Really! I have never said a thing about prices.
I am attaching the photos of the counter where I was to afraid to put my groceries because of the state that it was in. I see Pick and Pay has a Health and Safety Governance document, but what I saw in this Pick n Pay was appalling to say the least. Is this the new norm for Pretoria North, or even Gauteng?

Am not happy with the treatment am getting from you store in La Lucia i have been treated like a criminal which makes me feeling uncomfortable to walk to the store while am shopping there everyday i am a customer if they are suspecting something from me why they can't confront me and tell me what is that they are suspecting from me first i was told to leave my trolley at the door the next thing someone is following me first i walk in the store in the morning someone was behind me i ignored that then i came to second time someone was behind me third time someone was behind me worse my trolley was at the door and someone was behind me fourth time the guy even came to the till to see me till the door why am i treated this way in your store even their store Manager Angela was following me and it was the 2nd time she was following me why am upset because am only coming to the store for shopping nothing else

van al die pick and pay's wat ek al in was is caledon se een die een wat die cherry op die koek moet kry vir swak diens. die een bestuurder na die ander een is so useless. ek het nou letterlik elke week ingegaan en marshmallows bestel. en dis die een verskoning na die ander. vanoggend weer het ek drie keer gebel om die bestuurder annarie te praat, en sy doen nie eens die moeite om terug te bel nie. ek het weer en weer en weer gebel, tot daar n ander bestuurder vir my se dat die marshmallows nie meer gemaak word nie.
ek het hermanus en somerset en kaapstad gebel, en nie een van die takke se dat die marshmallows van die mark af is nie. hoekom nou lieg.
ek sal by n ander plek my marshmallows koop

I would like to share my experience with one of the pick n pay manager named Casandra here in standerton CBD, I had a damaged heater to return with u bought from them in April got all the receipts and everything, when I approached her with a greeting she didn't even looked at me she was busy with her phone I repeated and told her that I had to return my fan heater, she never even stood up to check and asked me what was the problem with it I replied by telling her that I bursted when I plugged it she says the warranty doesn't cover than and told me she can't assist me that .. and she told me that it only covers the functioning of the heater not the plugs and told me that it's my fault from my electricity plug I will never buy from them again

Dear Pick n Pay Kilburn.

I bough a 1KG bag of tamatoes a few days days ago, when I opened the packet I had two tamatoes out of the whole pack that were firm and perfect, the rest of tamatoes had bruising, was soft and some were mouldy. How are these tamatoes packed? Do you pack a few fresh items with some old? Please could you stop wasting your customers time by going home, preparing supper for a large family only to find less than fresh products.

I have emailed support two days ago and have not yet received any response.

I had an issue with one if the items received from the PNP ASAP app, I ordered a tray of dessert buns on the 14th sep for my son to take to his school function in the 15th Sep. When I received the item I noticed that the sell by date was for the 14th, the same day the order was placed.

I then called I customer care and requested that the item be replaced of which the consultant apologized and informed me that she will make contact with the store and confirm if the item can be replaced immediately. I explained to her that I needed it urgently as my son had to take them along to school the next day.
The consultant then called me back stating that she had spoken to the store and a replacement will take place on the same day. She was an extremely professional, polite and helpful consultant.

I waited up the entire afternoon/evening for the item to be replaced BUT that did not happen. My son had to go to school without his dessert for the class and you can only imagine the disappointment in my child for having to go to school empty handed, let alone the embarrassment I had to face as a parent.

None the less I assumed that the next day it will be delivered and I could arrange for it to be dropped at school. The entire day yesterday, I had no contact or update from Pick and pay regarding replacing the item .

It is now two days later and I still have the expired dessert buns in my kitchen, rotting away, not forgetting the fact that I have already paid for this item .

A few things:

1. How is it possible for PNP to send out an expired item to a customer?

2. Are there any quality checks, approvals done for products that are sent out, or does PNP use the online delivery service as a method of getting rid of expired items because they feel customers have no choice?

3. Are there any follow ups done with customers that have complained to ensure that these complaints were rectified and to reassure the customer that such things will not reoccur?

I am a regular customer on the PNP ASAP app and I feel extremely disappointed and let down by your standards and services, this is what pushes customers to rather use your competitors like Checkers sixty sixty because apart from their quality on products, their attention to detail and turn around time on issues is one that can be commended.

I dont think as a customer I am overreacting or being unreasonable. Maybe I am asking for too much? Probably hoping for a fresh product to be delivered to me is abit too much?

Apart from having an expired items delivered to me, the customer service and effort to rectify my issue is appalling. It seems like the moment my order is paid for, it's bye bye to me, no one cares about the after sales experience especially with an issue as such.
I completely understand that we are all human and these errors are bound to happen but I called in and was promised that the item will be replaced, but two days later I am still with the item and no correspondence from PNP.

Really not on!

This was not the first time and it won't be the last - I went there today again at 12h30 on a Thursday - Only 2 tills were working. When I asked the cashier if all the other staff is on lunch she said no it's only the 2 tills that are open of the 9 or so. There was only 1 cashier in the fast lane for 10 items.

The people in front of me and at the back were so irritated and also not happy.

I think from now on it will be better to drive a little further to Checkers or Spar where I always get the service that I pay for.

This pick 'n pay at West Coast Village won't see me again!

I keep telling myself do not go back to Pick n Pay Waterfall/Linkhills. What a dump of a shop! Every time I go there for one of their specials there is a problem! No stock… staff don't know what you referring too. I am so tired of my time being wasted waiting for someone intelligent enough to help! If you don't have the flippen stock don't advertise it or at least put something up telling your customers you don't have stock available.

I walked into the store this afternoon… I was getting a trolley. One of your staff was getting a trolley in front of me. She took some rubbish out the trolley and threw it in the floor. My first aggravation! Disgusting woman! I then proceeded into the store. Got what I needed and then the kids wanted a sweet. You have a special on but 3 Cadbury chocolates or Oreo choc biscuit for R24. I proceeded to hunt for the Oreo which I couldn't find. I found other Oreo biscuits but wasn't the same gram advertised. I hunted for someone to help which when I did find someone they didn't know if the ones I found were included in the special. I went back to the que and was told no it's not part of the special. Teller called someone to help then she never knew. She went hunting and said she doesn't know. So I said who will know. She then went to look for someone. I waited and waited. I then found another manager who really didn't go out of his way. Just saying they are out of stock with Oreos!

Once paid I was on my way out and another manager came running out of breath saying sorry you wanted me. I asked if the lady who called you explained anything she said you looking for Aero biscuits? We don't sell those! Come on! Maybe you should train your staff. I never asked for that she had the special in her hand!

Please can someone sort that store out. I have been in this area for years now and that store is a failure. Why can't someone run that store properly!

Kind regards

Natasha

My television had been with picknpay steeldale from the 19the of July 2021 till today

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My tv couldnt switch on so I had to take it back to picknpay steeldale on the 19th of july they said they'll call me after 21days regarding my TV which never happened so I had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum. tell call me it was on a Saturday

After 3days on a Tuesday I received a call from this number ‪+27877503748‬ claiming to be from Picknpay and the lady told me there is a quotation for my TV. I could not understand what quotation was it for as my tv was only iny possession for 6month. she said there are inserts that damaged the mother board. I requested an email with damaged component and verification that is was my To by the lady told me she cant do that, where do I expect her to get that from. I only have to options to pay the R3299 or get my to back unrepaired.
The most surprising issue is that she told me to pay the very same amount I purchased the To with.. whilst its under warranty
The lady then hang up the phone which I have the call recording

I then called the number I got on internet ‪+27-860-303-030‬ I reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer. so she said she will call the manager so that they call me.in a couple of time a gentleman by the name elliot called with this number ‪+27877503744‬ He also told me the to had a quotation I asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long. he told me he was a third part they are not suppliers but reseller I have to deal with Samsun straight, so I asked how because my invoice is writtwn pick npay steeldale as I purchased there I know nothing about samsum so he said he cant assist. then I request the contact details for samsunng with the ticket number he gave me 69342 &ID number ‪44101734‬, he said I must call and ask for Jacqueline Nikita. so I called the following day This number he gave me ‪0115491700‬ by the lady by the name Baby she said the references I was given are not pulling through on their system and there is no one by the name Jacqueline Nikita... I didn't have the two recording for Ebby who also gave me a reference number ‪10007676697‬ and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any call

I would like to share my experience of buying electricity at Pick&Pay Knysna. Thanks to the cashier, Karen Stevens, I now have 47, 000 Lt of Knysna Municipality water that is in any case so terrible I don't even give it to my dog to drink. After running around for at least two hours between Pick&Pay Knysna, Knysna Municipality and Ikapa Water Reticulation Specialists, which by the way doesn't have an office, or a customer service or a contact number other than a person installing meters, nobody is willing to help to reverse this mistake. After long discussion with Knysna Municipality they said they can move the water payment of R1700 to the electricity unit but it will cost me R1020 to do so. Really? Does it take a computer programmer specialist to do it? This is utter greed. Not even to mention that it took the cashier at Knysna Pick&Pay, Karen Stevens, several attempts to input the data because her nails was too long. She was more concerned about her long nails that she completely missed that the billing was water and not electricity. There should be a ban on cashiers having long plastic nails as this is not the first time that it interferes with concentrating on the job. Thank you Pick&Pay Knysna for not taking responsibility for your incompetent cashier and boneless manager that just shrugged his shoulders in a "It's not my problem" attitude.

I am so frustrated with the online shopping app,
Wating for refunds from previous orders...
Order number:1278172 (item missing)
Order number:1383036 (item missing)

Last night I promised my kids ice cream, and they waited the driver.. and the ice cream was missing.

I have been waiting for a reply, for feedback yet they send stupid chatbot messages. This is the worst service ever.

I have asked my friends and family if the experience the same and they said yes... so you guy have been doing this to a lot of people.

So disgusted with PNP Flora Centre. on the web page the operating hours is until 19:00pm. We got to PNP yesterday 17:30 to do shopping for my daughter who for the first time as she moved into her our place. This means that you need to go through everything on the selves to see what is needed and what not. A lady approached us and told us that all the tellers is leaving now and my daughter asked her what should we also leave now and she said no but you need to hurry up as we are about to close the store. We have not even been halfway when a gentlemen approached us and I then told him to call the Manager. Must say quite arrogant and a snotty attitude. We were told to make sure we are in front as soon as possible as they need to close the store. So the shopping spree had to stop with not even half of what was needed. in front I went onto their web to show him the time and he told me it was because of lockdown. Spar in Florida is open until 20:00 in the evening and cannot understand why that was used as an excuse. Was no one prepared to give up half an hour extra of their time to meet their customers needs? One thing for sure, PNP Flora Centre will never see me again

I went to pick n pay new redruth Alberton Today 31 August 2021 to go buy whole chicken and chicken breast. There were only 3fresh whole chickens available in the entire store, no fresh chicken breast, no chicken wings no chicken thighs.and no drumsticks.
This is not the first time that this pick n pay doesn't have fresh chicken products. Maybe their buyer or manager needs some proper training. Or must go on a training course.
I asked one of the butchery ladies busy packing meat she said there is no stock available in the back. Then I asked a manager and he said they only get a little bit of stock in on a monday because of stock rotation.
Really? No stock on fresh chicken and its not the first time that this store runs out of chicken.
The service is also really bad not enough cashiers, cashiers not trained well had to wait in a long queue to pay.
Im really not impressed by the service or the staff of this store will not support them in future
I will rather drive to Brackenhurst where the service is good and they have enough stock and staff is well trained and friendly.
See photo attached of the big empty chicken fridge on a Tuesday afternoon.
Its rather frustrating coming from work and can not even buy a mainline item like a whole chicken or chicken breast.

I really hope that someone from pick n pay can contact me and explain why the service is so bad.

Bought an Iron on 25/08/21 to find out it's not working on its full capacity...
I spent an hour ironing one thing ..
So I bought another Iron at Game...
Today 29/08/21 I decide to return the Iron back to Pick n Pay Kwa Thema
But to find out I was in for a suprise...
The unit has not even passed 7Days
And it's still working But am not happy with it...
Then the Rude Manager "Pamela"...
She doesn't know Her Job
This needs to be dealt with...
Even it can be R149 But to ma knowledge a R 1.00 Can Bring a company down on its ground
Am putting money to the company of Pick n Pay...
If she knew the CPA.
I believe all of this could have been solved without me putting a complaint...
I just need ma refund and do something with that Lady Because You will end up loosing clientele
Because of people claiming to be managers but bringing your company to the Ground...
It's not even 14days...
Honestly speaking...
She got no Respect
She's using The "Manager" position as her power...
But Protocol and Rules
Even the CPA Nothing...
Act people...
Kwa Thema Pick n Pay
Rude, Bitter Manage Pamela

To whom it may concern today the 29/08/2021 I went to elgin picknpay birchleigh kempton park gauteng to buy the moirs instant pudding because it was on special. Come to the till i see that its not the right with the price so i ask is it not on special the lady that helped said only the 80g is on specials. My complaint is the manager man for that day laughed in my face and said you cant do nothing to me. Please teach your staff not to mix the 80g and 90g together because the special was only for 80g.
Kind regards
Mrs GE Grobler
[protected]

Today I was Pick n Pay Musgrave Centre and we went to pay our Telkom bill at the money market as we do for many years. The 2 tellers were absolutely slow and when questioned they rudely said go pay at other points if you can't wait. When I complained to the lady in red uniform incharge of her staff, she as well said go away if you can't wait. We were shocked. She looked half asleep and when I took out my phone to take a picture she quickly assisted but spoke in Zulu which I understand...told last at cigarette counter...help this rubbish...she should not be an employee of pick n pay. She is rude, racist and has an attitude problem. I took a pic of her.
What a terrible person to be the first place of contact in a huge company like Pick n Pay.

The PnP shop at the BP garage at the corner of Solomon Mahlangu and Pierre van Ryneveld rd is where I go to draw money. Every morning I go to the teller and ask for cash back. Its never over 200. Normally its 120 to 150. 1 out of 4 times I will get some sop excuse that she does not have money in her till. Pls, dont insult my intelligence. If I asked for 1000 yeah maybe. But dont tell me a till like that does not have 200 in it. And its not like they dont know me. I already get crap service from them because they know me. And if they know that someone like me is coming every day, why jot keep 200 extra in the till. I draw my money like this because i dont want to pay the atm costs. And that is the arrangement I have with my bank. The PnP store has their own agreement with the bank. So why am I always having to struggle like this. I will not deviate from my route and it is where I put fuel also. Sobpls can someone give attentikn to this because this is such an unnecessary issue.