Pick n Pay
Reviews and Complaints

Pnp Hyper Northgate Poor service

Good day

I have still not received feedback to my complaint lodged 3 weeks ago on your website pertaining to poor service delivery at your Northgate Hyper branch.

Can someone urgently provide feedback on the matter as I am doing my best to follow the correct protocol.

I am seeking answers pertaining to the refusal of cashiers at the express till points to pack groceries for customers as the store manager advised that there are no packers allocated to these till points.

There is no signage informing customers that they are required to pack their own groceries and I want to understand if this is the mandate from Pnp head office on this matter.

When I spoke with the store manager I was advised that the expectation from the store is that customers pack their own items at the express till.

I am a loyal customer that shops at this store on a daily basis as it is convenient for me and I have been loyal this store prior and during the renovation despite the poor shopping experience.

I would appreciate a response soonest on this matter.

Thanks,
Melani

From: online account applications
Date: 17 may 2018 at 23:16
Subject: re: pick n pay store account application
To: [protected]@gmail.com

New account application
Dear miss ontong

Thank you for submitting your pick n pay store account application.

Please note that we may require a copy of your id and your latest 3 months payslips or bank statements in order to process your application.

You can send the documents to us via email to [protected]@rcsgroup.co.za, fax to [protected] or upload using our secure portal at www.rcs.co.za/documentupload.

Once we have received all your documents we will continue to process your application.

Should you have any further enquiries, please call us on [protected] or email us at [protected]@rcsgroup.co.za.

Thank you
The pick n pay store account division

* please note: this is an automated email, please do not respond *

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I went to PnP Liquior at Nonesi Mall on the 26th of April 2018 and pnp was running a promotion on Hendricks Gin with 4 Fitch and leedes pink tonic, when i got to the till I was told that the promotion is not available in that store, this is false advertising because I went into the store for that promotion. I paid R399 instead of R375 For the past 2 weeks I have been trying to sort out the issue and this morning I call the store and after the grief and money spent the manager wants to offer me a lousy R50 that is totally unacceptable, how is R50 going to compensate for what I have gone through and the money I have spent calling the store and customer care. If ever there is anything I will accept it will be a bottle of Hendricks and the 4 pink tonics that I went into your store to buy... this is incompetency at its best... please treat your customers with respect... I will never set my foot in a pnp store ever again... I have never been so humiliated a lousy R50?

Please see my email and the emails from Pick and Pay below - PS I just got another email from P & P that I will get 20% off my next purchase of Fruit and Veg - NOT EVEN GOING THERE!

From: Heidi Albrish [mailto:[protected]@proficientproperty.co.za]
Sent: 24 April 2018 04:03 PM
To: '[protected]@sp.pnp.co.za'
Subject: Heidi, R50 OFF next time you spend R400 or more!

Good afternoon

Below is the mail I received on the 19th of April 2018 - further to this I also got an email with the same message

HOWEVER - I decided to do my monthly shop at Pick & Pay William Moffatt on Friday 20 April 2018

After spending R1 797.00 in your shop I got to the till and was told after the moneys were taken off my bank account that I get R50.00 off my NEXT shop! How does this work - my next purchase after the 19th of April 2018 WAS ON 20 APRIL 2018.

They called a manager, but he did not seem to get this either and forced me to buy something else to get my R50.00 off. I think this is FALCE advertising and a sneaky way of P & P to get their customers to spend more and more money

I will not be shopping at P & P every again and I will be going onto social media with this as I am sure that I am not the only person that got cheated by P & P

Heidi
[protected]

Dear Heidi,

We appreciate your continued support and would like to reward you with a little something. Spend R500 or more before 20th April and get a till slip voucher for R50 off your next shop of R50 or more. Your voucher will be valid until the 22nd of April 2018.

Don't forget to swipe your Smart Shopper card at the till with your purchase!

Thank you for shopping with us.

Head of Smart Shopper

Dear Heidi,

You've heard of "Casual Friday" but we're taking it to the extreme on Friday the 11 May when we're inviting you to leave your shoes at home and wear your slippers to work for Slipper Day 2018! Join me in supporting the Reach For A Dream™ foundation by purchasing a R10 Slipper Day wristband from any Pick n Pay store.

You've been asking for more cash-off vouchers and we've heard you. This week, make sure you check the in-store kiosk because there's a "R50-OFF" voucher waiting for you to claim next time you spend R400 or more!

Happy shopping!

Sincerely,

Head of Smart Shopper

Good afternoon

Below is the mail I received on the 19th of April 2018 - further to this I also got an email with the same message

HOWEVER - I decided to do my monthly shop at Pick & Pay William Moffatt on Friday 20 April 2018

After spending R1 797.00 in your shop I got to the till and was told after the moneys were taken off my bank account that I get R50.00 off my NEXT shop! How does this work - my next purchase after the 19th of April 2018 WAS ON 20 APRIL 2018.

They called a manager, but he did not seem to get this either and forced me to buy something else to get my R50.00 off. I think this is FALCE advertising and a sneaky way of P & P to get their customers to spend more and more money

I will not be shopping at P & P every again and I will be going onto social media with this as I am sure that I am not the only person that got cheated by P & P

Heidi
[protected]

Your Smart Shopper Statement as at 16/04/2018

Card number: [protected]
Rand value: R1.03
Points expiring 1 May: 0

Dear Heidi,

You've been asking for more cash-off vouchers and we've heard you. This week, make sure you check the in-store kiosk because there's a "R50-OFF" voucher waiting for you to claim next time you spend R400 or more!

Happy shopping!

Sincerely,

Head of Smart Shopper

I purchased 2 pairs of Jeggings fro Pick n Pay Springs Mall on the 15th which are of a terrible quality, they are making folds which should not be there obviously because of a bad cut or stitching, I bought a blue pair and a black one both size 12, the black ones are considerably smaller than the blue ones.
I am very disappointed and would like to return these to your store for other pants as I cannot wear these and am not prepared to lose my money on bad quality clothing. Kindly respond as soon as possible!

Regards,

Shirley Dunbar
[protected]

Good morning. I have been shopping regularly at the PicknPay in Link Hills Inanda Road Waterfall 3610.T
Three times now we have bought"Specials" only to find that when we got home the prices had not been changed in the tills.Each time we have complained and got a refund.Each time I have written to PicknPay without a response.Once I can accept and understand that mistakes can happen.Twice is getting suspicious.Three times is definitely deliberate and an attempt by PicknPay to maximise profits by hoping that customers will assume they have paid the correct price and do not check their till slips later at home.The store manger in each case has blamed the Head Office for the problem?
In addition the Checkers and Spar across the road in Watercrest Mall Generally have better prices on the same products and neither has ever overcharged on the specials. We are reducing our shopping at PicknPay because of this.

On Friday the 6th of April 2018 at about 17:15 I went to Thabong Pick n Pay supermarket at Sebokeng to buy my daughter a Greyhound bus ticket from Vanderbijlpark to Bloemfontein. I wanted a Greyhound bus that will depart a bit earlier from Vanderbijlpark +/- 12:00/13:00 the latest, unfortunately it was not available . I then opted for Intercape and the cashier who has helped me showed me the departure times on the system and I opted for that of 13:00. I told her I am a member of Sanlam Reality Policy, do they use it to give discounts, she said no. She does not know about it. I then showed her my daughter's student card, aren't they giving a small discount and she said no. I then paid R600 for a single trip. When I went home and read the ticket because it was a bit late and couldn't stop the queue from moving by reading it then. When I read it thoroughly at home I realized that I have paid a lot of money and my daughter is going to arrive late at Bloemfontein. I then went back to Pick n pay to request for an earlier bus and seek clarity on the price. The lady by the name of Lumka tried whatever she could to assist without any success. She called the Intercape bus service offices several times without any success. She went to call her manager who also tried to assist without any success. I asked them, what if I cancel the ticket and go buy somewhere where I can get assisted, he said they are only a third party, they cannot cancel it. It Is a very long process and one other thing is the time frame. My daughter was leaving the following day, that is the 8th of April. I will not be refunded. The ticket lacks information, it only states the time of departure from Vanderbijlpark, no arrival time at Bloemfontein. Both Vanderbijlpark and Bloemfontein are so big because when I asked where to catch a bus, the cashier did not know and where to and we have noted through media that human trafficking is very high and it was the very first time she had to travel that distance alone. I was worried but had faith in God that she will arrive safely. It did not indicate where to board-off the bus.
Later I was told that there was an earlier bus ( 9:00) from Vanderbijlpark. The bus arrived late at Vanderbijlpark and we were told to there at least 30 minute before departure but it arrived at about 13:35. You can imagine waiting for that long.
My request from you is to have a ticket with all the details mentioned above. I also want to know how much is the single trip regarding the above mentioned information. What happens if someone has a challenge beyond his/her control? I have noticed that there is no flexibility.

Your advice regarding the above given information will be much appreciated.

I am a concerned Pick n Pay shopper who can no longer put up with Pick n Pay Family Pollyshorts which is in Mkhondeni Pietermaritzburg. The store is dirty, the owner doesn't care about the health of the customers (today there is a blocked drain outside the shop and the shop is operating normal as if there is nothing wrong), the food they are selling is old and there are flies everywhere. I am not sure if visits are not done to check the condition of the stores that carry this name (Pick n Pay) because I have been in Pietermaritzburg since 2012 and nothing has ever changed.
I am sorry but this is totally unacceptable now, kindly intervene. I am even willing to take this to the social media if no action is taken.

Thank You

Today I was at pick npay carletonville. And the service at the so called express till was really bad. Where in this world must the customer pack their own things in the bag when u pay. That is just not right what if its an alderly person in a wheel chair must she or he also pack their own things and the cashiers attitude towards the customers is so bad. Then there is no equelity in pick n pay carletonville there is no white cashiers. The cashier also while busy with customers will talk to their friends and dont care about the customer right infront of them

I have cancelled my order number [protected] due to non-delivery. This order was supposed to be delivered in my chosen time slot of Thursday 29th March 2018 13h00 to 14h00. The delivery charge of R90 is not cheap either.

I started to phone from 29/3/2018 at 17h48 (15 minutes); 18h14 (11 minutes); 30/3/2018 9h41 (13 minutes); 12h05 (1 minute); 14h10 (12 minutes); 31/3/2018 09h38 (35 seconds - call dropped); 09h39 (9 minutes); 09h49 (12 minutes) and 14h00 (15 minutes). With the last call with Zanele I lost my cool completely and for that Zanele, I sincerely apologise for my foul language.

1. My first complaint is that no one of the call centre staff phoned me back to keep me informed and I am disappointed in the bad service I received. Not even the manager Tyron phoned me back.

2. My second complaint is - It took me two days to place the order due to the website problem Pick and Pay had for online shopping.

3. My third complaint is the non delivery of my order. I understand that it is a long weekend and for that reason I chose the delivery slot proposed to me on the website and it was suppose to be with me at half day on Thursday.

The lies started when the first call centre consultant told me the driver said there was nobody at the address and he would bring it on Friday at 11h00. My husband and I were both at home and we had several people in the house round about the middle time of day.

I am sincerely disappointed in Pick and Pay online and as said to Zanele, I would rather support Woolworths Online in the future. I want my refund back on my card as soon as possible.

You have spoiled my long weekend by a long shot. You are in the business of no care to your supporters and I supported Pick and Pay for a long time.

15 March I got R50 voucher - use by 28 Mar.
27 Mar my husband went to PnP Greenstones, spent over R200,.. gave voucher, system was offline; teller said phone PnP & ask to add R50 to blue card.
Nearly one hour ago... I have been trying to lodge a complaint.
I was on phone for fourteen mins 30 seconds, mostly holding on;
Your rep could not find my purchase - 6 items. I do NOT have the slip now! She said she cannot tie it up to the card! WHAT?
I asked to speak to supervisor... got sick of waiting.. so hung up!
Is this a scam on PnP side?
I tried 4 times to register complaint on the web page... picknpay.co.za/contact-us, each time it said wrong cel and land line.. I tried 011 and 062... same message.. I tried +2711 and _2762... wrong cel and landline... What is the point of having this page if it will not allow you to submit...? I am a very annoyed & angry customer.
Urgent answer please... How do I get the voucher on my card?
Anne Russell. [protected] [protected]@gmail.com
[protected]

I've been living in Kenridge for around 14 years and have never had parking problems at the IPIC centre. Since you opened this store, it has become a nightmare. I have promised myself today that I'll never go to your store again. Besides the chicken always being one day away from old, the parking situation is ridiculous. I would advise you to appoint two parking attendants to assist customers as most of them go to your store. I've been going to the pharmacy and hairdresser for years, but think I should even find other solutions for that. Most drivers don't have any manners and push in front of you, park where they want, etc. Please do something to sort this out. Thanks.

Today, the 13th March 2018 about 12:45, I went to Piknpay to buy Kota, I stood on the q to be assisted, I then told them I wanted a kota, then a lady by the name of Dimakatso asked which one, I was not sure if I heard her correctly, I then asked her; "What did you say?", she then ignored me, I asked again, but she just looked at me without answering.
Unfortunately the name tag was not visible, so I asked a guy who was also there what her name was, and he said it was Dimakatso.

I have twice purchased stewing lamb at pick n pay kingsburgh and on both occasions found plastic tags in the meat. I dont like eating plastic bits in my food. I congronted the butcher at said store and the only reply i got was "sorry". Luckily i noticed the tags before the meat landed in my pot. Is this normal practice to sell mestvwith plastic tags attached to some of the peaces?

I bought a tv set last year 24.11.2017 and now the tv is not working I took it back to the store . I thought that I was going to get a new tv as it's less than 6 months but it went for repair but it has a 3 years guaranty, I don't understand why it has to be repaired what's the point of having a guaranty. I'm not happy about the service I got . Please explain why my tv was not replaced.

I have a problem with my mother's smartshopper card. I sent them two emails and try to call them on [protected] for three days no answer at all!You can try any department no one answer the phone...they do not reply on your emails or contact you...so unprofessional! They do not answer their phones at the head office that is in Cape Town.Seems they do not really care about their clients. Why do they have a number and email address for customers and not bother coming back to you?

I am disgusted by the fact that I had R600 in points at Pick n Pay and now R83. No warning sms, nothing. Come on Pick n Pay, you are stealing from your loyal customers !

I am a single mother and was saving the points to purchase back to school items, much to my dismay !

I will never shop at Pick n Pay again and neither will my friends and family.

Mrs Cook
karyn.[protected]@gmail.com

Yesterday 28 december 2017 at 16.00 I and my husband went to pick n pay liquor store in birchleigh to purchase items. While at the waiting in line to pay, with an attitude she immediately took my items and started punching them on the till without asking me if I had a smart shopper or not nor greeting me. Then I asked her why she doesn't request us if we had the smart shopper as most cashiers do.. She snapped and shouted and insulted me while my husband was taking out his smart shopper to give the cashier while he was about to take his wallet out the cashier - her name is micky with an attitude shouted saying its not her job to ask for the smart shopper, she then stated that I should sit on her chair and do her job she doesn't give *. She refused to give me her name I had to ask a gentle man working there. She then said I should leave! This micky cashier should be dealt with as her attitude is filthy and doesn't deserve to work with customers. I suggest management should investigate this matter asap as seems like shes used to doing this to many people.

Good day

I was employed at pick n pay brightwater commons in randburg on the 21st of December I clocked in at 10:55 the manager came to me and started insulting me saying I'm kaffir thus why I'm late at work I don't deserve to be in his company he said I must clock out and go, my husband approached the owner of the company Mossie up to now they is no action and it's been 2weeks as a result to be called a Kaffir I resigned with an immediate effect after working for them for 8 years.

Regards

Tholakele Khumalo