PictureME Photography
Reviews and Complaints

I have no complaint. I think she was great with my daughter and son. She was patient and friendly. She helped me out with the best offer for my money with the pictures.

I went to get my daughters 3 year portraits at the picture me in waynesboro, pa. the photographer was really nice and great with my daughter. my complaint is that i received a call today from the studio that something was wrong with the film and none of the pictures they took were viable. i'm just really annoyed about this. they need to get out of the stoneages and go digital! i don't want to redo my session with them. i just went there because the cost is lower than who i prefer. i guess you get what you pay for.

I have not had any problem with them since they change to Picture me Portrait Studio.

Same thing happened to me in beaver dam, wi studio. Spent almost $300 on pictures and lady was rude and even told us they weren't going out of business and they did, I've called numerous times to no avail and emailed and the same, no answer..and I have no pics..and out the money and the store ended up closing ..not happy..this is a lot of money to be out plus outfits I bought for my three kids..this is very unprofessional..and they should refund everyone's money who didn't get there pictures!

Yes. I will never go to this studio again. They pressured me into buying a package. I refused. I was told that I could not purchase a package if I did not purchase it right then and there immediately after the session. Really? Then I was charged fees that I was not told about, and were not specified in the fine print on my coupon. The place was dirty and grundgy and the representative had a piercing in her eyebrow which made the place look very unprofessional. I have no problem with facial piercings when worn outside the workplace.

there are no collections worth $600/$1500. Highest collection is $389.96 includes 40 prints, full cd, 2-10x10's or a 20x20, 2-10x13's and a club card. And depending on your photographer, it's a great deal.

The Package you got was a rip off! I have worked for this comapany for over 10 years and I can tell you that the package you recived is rediculous. For 200 bucks (with out cd) you can get all your poses and 40 sheets. The problem the company makes us sell at least 1 or 2 cds perday!. I dont comply with the Company policy. Which is why I still have loyal customers and a decent average sale per customer. Check the website and call numerous studios for pricing(they are all the same regardless of what they tell you) before you go in to have portraits taken and all the numbers provided are correct!

My grandson went in on 7/12/2017 to take pictures. We were walk-ins and the employee behind the counter gave us the impression that she was not happy to see us. She told us the packets ranged from $60.00 to $90.00. When we turned to go we saw the special introductory offer for $7.99. She was not happy we saw it because that meant she would have to take pictures.

My daughter experience the same attitude from a different employee when she went to pick up the pictures on 7/24/2017.

Maybe you should do a secret shopper episode or have training session on customer assistance.

I had recently purchased a 12 sheet gift certificate to get our family portraits done. However when I went to use is, a day after they closed, corporate wouldn't answer my phone calls or emails. I'm out over $100 now. Never again will I buy a gift certificate from ANY company!

I was here and looking for the web site and it doesn't seem to be here so why are you addvertising for this web site and to get an free offer when it doesn't seem to exist.

My husband & I had portraits made recently they are very bad. The background is so dark it ruined the pictures. We hardly show up in the picture. We did not have a good choice of backgrounds. The representative was very nice he did the best he could with what he had to work with. Sorry I will not be going back.

wow... this site is so negative that my head hurts from being on it for to long... i mean listen. If you have some issues with lets say... Globalinx and you had a bad experience with it... Do you think that all the tens of thousands of other people LOVES it feels the same way? regardless what company you look at MUST have a customer with a bad experience! you might be that one, or 2 or 10. but if there is 30 plus people complaining about something when 5, 000 loves it... you think that everyone will have the same opinion as you? All i'm saying is instead of waisting you time and energy to bash on a company use it more productively by doing something positive. You are what you think, think positive learn from your mistakes, and fix them!

I manage the PictureMe in Scottsbluff, NE. And really, if you have a bad experience once, or at a particular studio, you cannot say ALL PictureMe studios have terrible service. It really depends on the photographer. I have pride in my studios great customer service and quality photography that happens in my studio every day! I urge you to try another PictureMe, if not a different photographer- a different store. We can do great things now, such as photo enhancements (colored eyes on a black and white print, faded edges, text...) New camera angles, floor poses... THE LIST GOES ON! Not to mention our prices are the lowest in the industry. When it comes to paying for what you get were an A+++++++! If you are anywhere near NE, come into Scottsbluff and see me!

I HAD PICTURES TAKEN WITH MY MOM, FIANCE', AND MYSELF ON DEC 23 AND WAS GIVEN A PROMICE DATE OF 6 JAN. I HAVE TRIED TO GET IN CONTACT WITH SOMEONE AT THE STUDIO ALL WEEK AND NO ONE ANSWERS THE PHONE THE DISTRICT MANAGER DONT ANSWER THE PHONE AND THE PICTUREME WEB SITE SENDS YOU ON A WILD GOOSE CHASE. I FINALLY GOT A HOLD OF THE STUDIO AND THE PICTURES ARE MISSING. I PAID 58 DOLLARS FOR PICTURES AND HAVE NOTHING TO SHOW FOR IT. THE PICTURES ARE ON THE WEB SITE BUT MY HARD PRINTS ARE MISSING. I WAS TOLDS I COULD GET A REFUND. THAT DOES NOT REPLACE PICTURES THAT CANT BE REDONE SINCE MY MOM IS NO LONGER WITH ME.. THANKS FOR THE MEMORIES PICTURE ME! SOME ONE FROM CORPORATE PLEASE CALL ME [protected]

I totally agree sears and CPI are a bunch of jokes I'm going threw a horrible experience right now the people at sears were very unprofessional and rude and I've been trying to get a hold sears District manager and they keep saying The'll call me back which they don't, ive emailed cpi and no response big and total joke of a corporation total rip off if you get a normal package . I will be filing a complaint with the Better Business Bureau Real soon . If your reading this stay away from Sears portrait studio or any affiliation with CPI Corporation Walmart photos etc. Trust me and the hundreds of other people ### about this company online . Rusty miller Iowa

I have to say I agree, CPI and Picture Me Portrait Studios is one of the most unprofessional organizations I have ever dealt with. The fact is that most of their suppose to be professional photograghers are young uneducated bubble gum girls. Professional my ###. The only half-way decent photographer I could find in my whole region with-in this company was a woman named Bev. She was patient with my children, and gave me the best photographs I ever had from this company. It's to bad she was only filling in at that studio, I have to find out what studio she works out of because I couldn't ask for better pictures or photographer. Although her computer continued to crash through the whole time of me trying to pick out the pictures she kept my children occupied with toys and kept me engaged in the process. I always get the CD but I don't always get great photographs, most of the time I'm lucky to get one half way decent photo. This time I got great photo's and a great experience.

Amanda of Lincoln NE

Hi KTRS80,
We just received your email regarding this issue. I apologize that this situation as taken so long to resolve and for the inconvenience this has caused you. We will research your issue and be in contact with you soon. Thank you for making us aware of the situation.

I have been going through the same thing but the company I tried to get pictures from was searsphoto.com. My issue started October 27th and I have yet to recieve a simply $27.82 back from CPICORP. Because of the service or lack of service I've received Sears will no longer get business from me or my family.

Hi jlfmom,
I work for CPI Corp, the company that owns and operates PictureMe Portrait Studios. I saw your post and I wanted to reach out to you regarding your experience. I’m sorry to hear that your experience was unsatisfactory and about the level of customer service you were provided. From what you’ve described, this does not reflect the standard we set for ourselves at PictureMe Portrait Studios. In order to resolve this issue, could you please email me at facebook@cpicorp.com with your contact information? I’d like to get additional information so that I can work to resolve this issue quickly. Thank you for bringing this to our attention and I hope to hear from you soon!

The two worst Rd's in CPI corporation history have finally met their fate! They were both fired! Thank God for small favor! ( Fred Waniska and William (Bill) Raynore . Hey it's wasn't personal, just business! Go figure! These two RD's unfortunately were given Regional Director positions and what a huge mistake this proved to be by CPI! Bill by far was the worst of the two didn't have a clue on how to run a region in the photography industry. He managed to "bull ###" his way thru regional and corporate sale meeting for 5 years before they realized he was worstless as a regional. While Fred, on the other hand knew his business, but just didn't give a dam. You wonder how a company of this magnitude failed to realize this after so many years.

I am a current former employee of a Sears Portrait Studio in Indiana. Figure that one out. I have been on "flex" for a month. Been told to call everyday but when I do I get no one to answer or lied to and told my manager isn't there. She doesn't return my calls nor will she talk to me. She is now telling other employees that I am no longer working there but hasn't told me this. She has done this to many employees and they all gave up and quit calling. I on the other hand refuse to give up! I am contacting a lawyer and will be suing them ASAP! She is only doing this because my children have disabilities and it pissed her off that I might need time off here or there for doctors visits. She had the audacity to ask me when she found out about my daughter's neurological disorders, how it would affect her and if she should hire someone else because I would be to busy to work now. She even has the nerve to tell me that my daughter is fine because she looks normal to her. WOW really now CPI is handing out doctorate's out to their managerial staff. She never once asked how my daughter's health was or if she would be okay. I can't believe how this company treats people and lets their staff treat people. Heaven forbid you get pregnant while working for them also. I was laid off an entire Christmas season just for getting pregnant at what she called the wrong time! Can you believe this lady! Please if you are considering working for this company don't! RUN FAST! Far far away from them!

I am a former Employee also, My last day was Feb 22nd last month. I worked in NY at a picture me studio and I was there for a year i worked my tail off around Christmas season and i started in July which was three days a week, well after Christmas, a month later they dropped me to 2 days a week due to not enough business and then here in Feb they dropped me to one day a week! how is any family suppose to live on that! they first threat-ed to fire me if i couldn't get my ticket average up which all this time i never even had a written warning it isn't my fault no one wanted to get pictures done around tax time, People are struggling with bills and buying others things what day of age were in. My manger was only 10 dollars above me and he was getting 37 hrs a week talk about unfair this is the worse job ever and to drop my hrs like that, i never came back after lunch break because i was treated to be terminated that day if i couldn't pull in 100 dollars that day which i did and my sales goal was only 35 dollars i tripled it my manger said if you bring up your sales average i will give you your hours back now that's wrong i would see if i did a incriminating act? how is one day suppose to make a sales diff too? so what i would of had two days a week wowwwww! and district manger wanted to send me to another studio which was way out of the way . they oky doked me

This comment is to Dawnitte

She has every right to complain about how she was dressed. What that photographer was wearing is NOT allowed at any CPI establishment. So you don't get confused CPI owns all the PictureMe!, WallMart, Sears, and Kiddy Kannons portrait studios. Plus, I know a lot of mothers and fathers that have fantastic figures and still don't want to get there pictures of there kids taken from someone that looks like they are about to go hooking on a corner. It's not just unprofessional, but it is also dangerous, because the photographer could trip and brake her ankle or step on a child and cause more damage then if they wore the appropriate attire.

This comment is to Learn to Dress professional

Complain to the DM she/he may not be aware of it due to the fact that many of the employees know how to turn off the security camera or that they hardly do surprise visits. Also call the customer service line in case the DM dose let them dress that way.

I worked for CPI for about 8 months and they were absolutely the worst 8 months of my life. In that time, we had 3 store managers...that right there should tell you something. The last manager was the one who pushed my final button and made me quit. I'd applied for and was granted a 4 day weekend so I could take care of some business 400 miles away. She had the nerve to call me 2 days into this leave and demand I drop whatever I was doing come help her out at the studio...RIGHT NOW. I explained to her that not only did she know ahead of time that I had these days off, but i was almost 7 hours away & even if I teleported, I wouldn't be there RIGHT NOW. She found that totally unacceptable. Upon returning home, I was still so mad about it, I put my 2 weeks notice in...4 weeks later she was still scheduling me, texting & calling me umpteen times a day to come in and fill shifts, yet, according to her, I was a horrible photographer, a crappy salesperson and just generally good for nothing but a warm body to fill a space in the schedule. Way to keep your employees happy. And just for good measure, maybe it would be a good idea NOT to tell them how stupid they are in front of customers...especially customers who had specifically requested me because they didn't want, in their words, "that fakey manager" who "snapped at" their kids taking the photos.

Oh And So U Know EVEREY STUDIO DM SOUNDS THE SAME They get that position and whomever they dont like theyll find a reason to fire u TRUST ME Two months of working nO Proff and the reginoal GINA DIDNT HEAR AN Employee just TOOK THE DM WORD NO EVEDINCE nothing and she takes that DM WOrd

I worked for Picture me which Has changed names Plenty of times and and Over and Over This Company Should Be SHUT DOWN I got fired for apparently stealing when I asked for evedince of course there was NONE BECAUSE I didnt Do IT apparently i did this in sept ive worked and made plenty of money for this company in two months and now this so DONT TRUST THIS COMPANY

I have worked for this company on and off since 1997. This doesn't sound like you worked for a bad company it sounds like you had a bad DM. Did you ever stop and ask yourself who her boss was and go to him or the company hotline to let them know how you were being treated. One bad seed shouldn't spoil the bunch. I can tell you that the MA area is looking for a new DM. I have worked for this company a long time and had some great DM, and I have also had some bad ones. However I took the right steps and made sure that I contacted the people I needed to contac. I let them know how he was treating me and othe mangers. That DM was fired 3 days later. This company does stand up for their associates and mangers but if you just sit there and take it and say nothing there isn't anything the company can do about it. I have enjoyed working for this company over the years and have moved up from an associate to manger and now a distric manger in training. Noone stays with a company or comes back to a company if it is as bad as you are implying it to be.

I work with CPI now, and I agree with you. I was told when I started my training I was going to be filling a spot in a store that was about 25 miles from where I live. There are two stores about 10 miles from where I live and 1 just a few miles from my house. I asked why they were putting me so far out and they told me it was because that was where they needed the help. So I was then asked to go to one of the locations about 10 miles out for my training. "be there at 11 am." so I got there and the manager looked me and was like, "can I help you?" First off, she was the person who did my interview where all they really had us do was "sell" them a package and pass flyers out. That was the INTERVIEW! Ok. so I explained to her that the DM had asked me to train with her, so I didn't have to drive as far out, not a big deal for either of us. So she hands me a headset and shows me some videos on the computer and I'm to answer questions about this. She said it should take me til about lunch to finish them; I was done in an hour.
As I'm finishing the last set of questions, I notice that she has been on her cell phone the whole time I was on the computer. I put the headset away and walked over to her and she looked me and was like, "hang on a minute, " and steyed on the phone for almost another half hour. About the time she gets off the phone, the DM walks in and was asking why I was there and not the other location, and denies that she told me to go there. After talking to the studio manager for a minute, she mentions that the district has gone over budget due to too many training hours. I'm thinking, I thought the only opening in the area was 20+ miles from my house, but I sat there politely, pretending not to listen. Then the SM says, well my trainee is running late, and I have this other girl over here I'm supposed to train, AND I have an appointment right after lunch! The DM said for her to just send the other girl home after lunch (which lunch was only about an hour away at this point). So the other girl gets there and the SM starts trying to explain things to us- this is the camera, this is the posing table- things we already know. Then starts to show us how to book appointments and about answering the phones. I'm a shy person and almost as soon as she gives us the instructions on how to answer the phone, it rings, and she hands it to me. I froze. I answered the phone anyway, and the call was for her. She took the call and walked to the storage room. We now have about 30 minutes left for training for the day. she stayed on the phone til time to go and then came out and informed me I would not be training wit her anymore, that I would be training at my "home" location. We got our things and I left.
I completed my training at the other store and learned a lot. I did most of the work on my own with the SM looking over my shoulder, only helping me when we were in a hurry, when the computer shut down, or when I was just at a complete loss for what I was doing. My first day on the job by myself, I had 3 appointments that day and the goal was about $200. My first appointment came in, we got all the paperwork done, and the 2 year old I was supposed to be photographing began to have a temper-tantrum. She wouldn't let me near her without screaming, and kept throwing her toys at her mom and telling her mom she wasn't going to take pictures. Her mom excused herself and her child from the studio and said that she would try another day, and didn't wish to re-book the appointment. I didn't have any other morning appointments, so when I sent in my mid-day numbers to my DM, she yelled at me. "Why did you not have any sales? It doesn't matter if she wants to take pictures or not, you make her take pictures. You don't EVER let someone walk out of the studio without making a purchase. you SELL SELL SELL!"
So that ticked me off. I decided I wasn't going to let it get to me, ate my lunch, and figured the rest of the day would go well. After lunch, I made my daily calls (calling and harassing at least 10 people a day at that time), no appointments. So I decided to Spin The Wheel until my next appointment showed up, and got nothing. Time for my next appointment to be there, no show. so I called them; their car was broke down and they had no way of getting there that day, but they did re-book. Okay, I though, I only have the one appointment left, which was at six o'clock. I did the Spin The Wheel again, and this time got 4 appointments. I also had two deliveries, but they didn't buy any extras. It's six o'clock, and I see two ladies with kids walking toward me. They both look at me and tell me that they have appointments at 6, and NEITHER of them are booked. As I'm getting their information, my 6 o'clock walks in. Keep in mind, it's my first day by myself. So I called my manager for help and she was out of town, and got someone to come in and help. The first group only bought the special and paid the $5 sit fee, total; $13.00. The last two groups combined spent $13.00, so total daily sales, $26.00. The person who came in to help only took the pictures and left. Didn't help with editing, selling, ringing up, cleaning up, paperwork, nothing. So i ended up not leaving til after 9 that night. The next day, I got call from my SM, saying that she didn't want to do it, but she had to write me up and she was getting a write up for not making goal for the day.
At that point, I knew I wasn't going to make it there much longer. A few more weeks went by, things were okay, until I got cussed out over the phone by a lady who swore she had never even been in our store and didn't know how we got her number, but she wanted off of our list. We can't take numbers out of the system. I stopped making calls for the day. The SM was in that day observing me and asked to walk around the store handing out flyers and trying to get appointments. The first person I came across was a hearing impaired person. I don't know a whole lot of signs, but I was able to tell her my name before her daughter walked over and said that she would translate because my signing was bad. So the lady agreed to have someone call and set up an appointment and took the flyers. The next person I came across was a single father of 3 children, who asked me to leave him alone as I was disrupting his shopping experience. My first thought was, "I agree, I wouldn't want it to happen to me, " but then my second thought was, "It's Walmart. How can anybody shop with out disruption." I said have a good day and moved on to another person. While talking to this person, the single father came up to me and said, "Didn't I already tell you that you are disrupting the shoppers here? go away and let us shop in peace before I get security over here for harassment!" So I returned to the studio without any set appointments and with flyers still in hand. The SM was mad when she saw me walking up with the flyers and asked why I was returning so soon. I explained and she was cool about it. She left and the day closed out well.
Well, upon entering the job, I had a lot going on in my personal life. About 5 weeks, my boyfriend and I decided we were not happy where we were and wanted to move. I called my SM, who I ended up getting to know very well and find to be a very nice, hard working person that I get along with. I told her that I would be moving at the end of the NEXT month. She expressed her sorrow in losing me as an employee and as a friend, but she would look into getting me transferred to a studio near where I would be moving to. About two weeks before my move, my DM called me and was asking why I was wanting to move. I simply told her I was having issues with my home life, and needed a break from things. She told me that she would see if they had any openings down there, but would be sure to let all the managers know that I was "not always capable of making goal on my own and that I was too dependent upon others for help." I asked her what she meant by that, and she told me about all the things I did wrong, that happened on MY FIRST DAY. Now, it's a week til we move, and I don't know if I have a job or not, but I'm starting to think that maybe I shouldn't take a job with CPI. I have looked at a lot of other people's "horror stories" and think I should stay away from CPI. Like you said, all that this company cares about is MONEY, and how much they have in their pockets. Oh, and not mention that the website says that employees get benifits!? I know I don't have any.

My name is Dana Moore and I have just recently had some horrible service at the Alpine WalMart Picture Me portrait studio. studio # 11923. I have come in to have photos taken only a few times in the last 6 months and have only had 1 good experience. the first time, BAD EXPERIENCE, was back in May of 2017 i had my childrens photos taken with an assistant by the name of Angel, she was nice and all but did not have personality and did not know how to make my children smile (they are shy.) after the shoot was done she had a hard time discussing my bundle options with me and then had an even more difficult time getting me to the check-out process. i was very displeased with this service. the second time i came in, AN EVEN WORSE EXPERIENCE, was for one of your companies national events, The Fairyland Event, which i had brought my brother in law Luca in to on a recommendation basis for his daughter. the service was HORRIBLE that day, my appointment was later in the evening and we were helped by the "studio manager" Jessica Gibbard who shot our session with us in a rough and rushed manner, as if she did not care to have to "deal" with me or my family. she was rushing around with my grand daughter in a rough manner and was also rough on the props they had. she didnt take any time to discuss with me what i had hoped for or wanted for my granddaughters pictures. after the shoot was finished she quickly rushed us out of the camera room and pushed us off onto another associate to finish the process with us, as she was rushing out of the studio we heard her get on her cellphone as if she was talking to her boyfriend or someone she referred to as "baby" (all while on the clock mind you). another associate, Ashley, was in the studio at that time as well and had taken over after the shoot to enhance my photos and then sell me a package. she was very friendly, very informed on the specials for that day and wasnt at all rude to me, UNLIKE Jessica the "studio manager". surprising since her own manager was so rude before. which leads me to my next concern; why do you have a studio manager working at your studio if she isnt helpful, isnt friendly, and acts as if everyone who comes in there to spend money is only bothering her? Ashley, on the other hand was very easy to deal with and had a smile on her face the whole time, answering all of my questions in a very professional manner. my lastly and 3rd visit with you guys was for the 7.99 deal you had going on, i came in this past week on tuesday. i was smart this time and called ahead to see when the associate Ashley would be there so i could book my appointment with her. this time i was bringing in my 2 daughters and my toddler. the 799 deal was just supposed to be for my son but Ashley found a way to incorporate his sisters into the shoot as well, letting me know i could add on a portrait sheet for as low as 10 extra dollars if i liked the shots of all 3 of my kids together. she was in the studio by herself but managed to keep all 3 of my kids rounded up and relatively calm throughout the whole time. Johnny my toddler is very shy but she quickly warmed up to him and had him smiling in no time. she was always asking me what i preferred, or what i liked and what i had in mind (with the backgrounds, props and poses) showing, unlike my last 2 visits, that she actually cared what i thought and wanted me to be happy with the shoot when i left the studio. i think you should look into hiring someone like Ashley as a studio manager or even promote her to the studio manager instead of the current manager Jessica because unlike Ashley, Jessica is always walking around with an angry look on her face and always sighing and making customers feel uncomfortable and is also a tad bit bossy. i will be telling all of my friends and family (who all have young children) about my 2 bad experiences at this studio and letting them know how good of a job Ashley did and that if they MUST have photos taken at the Alpine WalMart ONLY schedule an appointment on the days Ashley is working, in order to get the best service and satisfaction. thank you for your time and i help this complaint goes forward and is heard by the highest HR personnel possible. from what ive read on this website their are quite a few studio(s)/studio managers that require some sort of evaluation and maybe a course of action as well. keep up the good work, Ashley from studio 11923! youre helping bring in money and keep your company in good standing with the public, hopefully they can hire my associates like you to bring up the business.

I took my son's (2 1/2 & 5 months at the time) to get their Christmas pictures done. I scheduled online for a 3:30pm appointment. I showed up at 3pm & the whole area where the photography center was, was packed so I stood back & waited for it to die down. Plus I was waiting for my husband to arrive & was worried if I told them I was there early, they might get me in early. WRONG. My husband called around 3:15pm & said he was in the parking lot so I got in line & told them I was there. The associate told me they were currently on their 2:45 appointment, after that they had a 3:00pm appt, a 3:15 & then my boys. Keep in mind it was about 3:25 at this time. The kid in the back for the 2:45 appt was screaming & it took forever to get done. The associate told me their corporate office was booking people every 15min, so they were a little behind. Do they really think you can get quality shots in 15min & then expect people to buy a lot of pictures? The 3pm appt was a family w/ mutiple adults & children. When one of the ladies w/ that party heard the 3:15 never showed up, she told the associate she wanted that appointment. She saw me w/ 2 little boys & just tried to take the appointment right in front of me! By the time everybody was done it was nearly 4:30 & my boys were fussing (they were in great moods when we got there). Our photographer, was very nice & she came out & got us & that same lady told her she wanted the 3:15 (keep in mind it was 4:30 now & this lady didnt even have her own appt, she was w/ another family). You could tell the photographer was kind of annoyed by her too so she told her she'd take her but started rattling off all these additional fees & that specials couldnt be used so that lady changed her mind (thank goodness!). We got back there & the pics were cute, but did not capture the true personality of the kids b/c they were fussing. I didn't bother doing outfit changes like I planned on & only got a few poses. I came out & was just so exhausted & another lady kept me there for an hour trying to sell me stuff. I was cranky, there were only like 5 pictures to choose from & I just wasnt in the mood. That lady was very pushy & annoying. I didn't end up buying much. Which is stupid on their part. Had they scheduled their appointments better they would have had happy babies, more poses & more $$$$ spent! NEVER AGAIN!

In early January, we had a family portrait taken at Walmart in North Versailes PA. We were very unhappy with the photographer. She was not good working with the 4 children in our family and was not good at centering the group in the lense.
We ordered a large picture (I think it was 12" x 20") of the entire family and were told it would come with a frame. When my daughter picked up the pictures, there was no frame in the box. I distinctly remember asking the photographer about the cost of the frame and was told that was included in the cost of the picture. I feel that since the photographer told me the picture would come framed, that it should have been framed. I do not feel that I should have to pay extra to have the portrait framed when the cost of having it framed was included in the cost of the portrait.
My daughter has complained about the poor quality and about the photographer, too. She was offered a free retake which is almost impossible to do. She and her family live in Pennsylvania as does my other daughter. However, my husband & I live in Wisconsin. And, my daughter has 4 children. She has difficulty just scheduling a portrait session for the children, not to mention the entire family. She was offered coupons for free sheets at her next sitting but has not received them as yet. Her address is Susan Tomco, 2500 Banker St, McKeesport PA 15132.

Barbara Chase
1005 Saybrook Rd
Madison WI 53711
[protected]
chase.barbara68@gmail.com

My daughter in-law and I took my 2 grandsons to the PictureMe Studio at the Georgetown Wal Mart on 11/22/08 to get their Christmas pictures taken.
We did not have an appointment and was no big deal for us to sit and wait. There was a couple in the studio getting their childrens pictures taken when we arrived. We sat in the waiting area and after about 20 or 30 minutes that couple came walking and and said good luck with him taking yall's pictures.
The guy (Robert) came out to get us after a few minutes and proceeded to tell us sorry about that couple. He told us they were angry because he told them they had to sit by their children at all times and then he said they asked him if he had ever had sex or did he have children.
He did not listen to us when we kept telling him we wanted Christmas pictures. He said he only had 2 Christmas scenes and a winter wonderland scene. He also insisted that we us the blue sky background which we kept saying we did not want to use. We wanted their picture by them selves to be in front of the Christmas tree but we didn't get that.
He started showing us how you can add back grounds and borders. We kept saying we didn't like those but he wouldn't listen and kept on adding them. He then started showing us the different packages and their prices. When he had gone through all of the packages my daughter in-law picked up the display he had been using to show us the prices so she could figure out whet she wanted and he snatched it out of her hand.
I finally decided to just get the CD for 119.00 and make my own copies so I didn't have to deal with him anymore.
He did not need to tell us what was said between him and another customer. He did not need to pressure us into getting scenes we did not want and he certainly did not need to jerk that display out of my daughter in-laws hand.
I do love most of the pics but wished he would have listened and taken their individual picturs in their pj's in front of the Christmas tree. It would have been nice to have more than 2 scene to chose from also.

Patti Wigley

Still not happy contact? pres of comp renato cataldo at rcataldo@cpicorp.com HE will care.

You see I enjoyed doing the half hour to hour sessions. It gave the customers quality time, didn't stress out the photographer, etc etc. Of course now the online sessions can constantly make 15 minute appointments. Which puts a lot of pressure on the associate. And then the customer gets angry because they don't feel like they're getting the time they paid for.

Atreiu- you forgot to add- we are "forced" to "force" you to see the enhancements and things we can do, now that we're digital. That's in our job description. Here are the ways each session goes:
Say hello, and introduce yourself
Find out the specific needs of the customer and if there's an occasion or anything specific you were looking for
Tell you how the session will go "The first pose is you're $*.** package, then I will do about 4-6 additional poses(breaking up groups if applicable), we will go over to that computer[point to sales computer] and show you some of the different enhancements, then we'll go over the different packages, and go from there. Now the entire time your child is on the table, I do need you to have a seat right here[point to stool next to posing table] next to him/her. Do you have any questions? Ok lets get started."(

Exactly. I mean you might get a package from some unknown address. Open it up and "OH GOD WHY DID SOMEONE MAIL ME COW ###?" It's happened...

ANYTHING could happen. if you are unaware that handing out a name, address, email address and phone number is a truly stupid thing to do in this day and age, then you are an IDIOT and deserve any and all of the bad things that will happen to you. but, hey, i think that i can help you out. why don't you send me your information and i'll take care of you.
###.

Ma'am, it's not his fault. He was doing his job. Studio associates are required to go through every single package with a customer. Whether they want to go through it or not, it's his job. He's based on commission sales, and he's also required to tell you the price of -everything-. Packages down to the very last sheet. Also they're required to take 6 complete poses. Sometimes that inquires multiple backgrounds.

Don`t take your passport photo at "Picture Me" at Walmart. It is a rip off. I would rather go to Rite Aid.

My sister and I took our children (2 infants/2 older children, 7 &8) to get their pictures taken and the photographer was yelling at the older children to get out of the way and yelling at them for not smiling good enough and told them that they ruined a good picture because they weren't smiling good enough... She was very negative about everything we asked about! Very dissatisfied!

I work at a PIC ME
You've been misinformed BIG time...
First off, the 4.99 and 7.99 are the EXACT same thing
4.99 is used as a promotion to get people in over the weekdays when we're slower

Also it does NOT have to be of the FIRST pose it can be of any pose.
but it has to be of the ONE pose only.

And for the record the collections range from 389.97-79.99

we're pushed to sell the top collections or our jobs are on the line at all times.
why even if you only want that 4, 99/7.99 we still have to show you the collections first.

Are you serious? Its $9.99 for the set of 2. Ooooh Rite Aid is what? $8.99? I've had customers come in and tell me they were almost charged $30 for theirs from the government.
And included in the price, my personality is also included. I'm always cheerful and joking with my customers. Vs. I've known 1st hand that drug stores will just say "sit down, look here *click*".

Ewww! I would have flipped if some stranger put his gross finger on my daughters tongue!

I manage the PictureMe in Scottsbluff, NE. And really, if you have a bad experience once, or at a particular studio, you cannot say ALL PictureMe studios have terrible service. It really depends on the photographer. I have pride in my studios great customer service and quality photography that happens in my studio every day! I urge you to try another PictureMe, if not a different photographer- a different store. We can do great things now, such as photo enhancements (colored eyes on a black and white print, faded edges, text...) New camera angles, floor poses... THE LIST GOES ON! Not to mention our prices are the lowest in the industry. When it comes to paying for what you get were an A+++++++! If you are anywhere near NE, come into Scottsbluff and see me!

I took my twins aged 6 m0nths to a studio in NC and had the person who was taking appointments and money actually come up and put his finger on my child's tongue because, he wouldn't keep it in his mouth for the picture.

OK so what you're saying is that you are cheap and only go in because you want to spend the LEAST amount of money possible for the BEST possible product you can get. What the hell do you expect for $4.99? You want $300 worth of pictures for that price?

Customer's like you go in with your screaming unruly children, you are unable to please, nothing is ever good enough including the photography or the price and then the package contents are [censor] too.

They work hard, they deal with [censor]y customers constantly. They need to make a living too, it's just like people that sell cars, insurance...anything. They work off commission. The more they sell the more they make so of course you would do the same thing. Also you have to approve that first pose, it's not like they will take a picture with your kid not looking at the camera or smiling and expect you to take that and be happy with it.

You also want to complain about the content of the package which is typically an 8x10, 2 5x7, 4 or 5 3.5x5s, wallets and minis. They charge $10 for one enhanced sheet so you are getting all of those sheets for less than the price of one, how much more do you want? You are awfully cheap to be so greedy! They also charge extra for the enhancements because that takes more of their time and their creativity, but I guess that should be free too.

Nothing about the company is a scam. Any portrait studio you go into tries to get you to buy more than the advertised package. This company is not owned by Wal-Mart. All Picture Me does is rent the space from Wal-Mart.

The $4.99 or the $7.99 is as offered. There is nothing more or nothing less. If that is what you want to buy than that is what you buy. Also the $5.00 is for an extra person in the session. There is no first picture first shot thing that you have to only get that shot. You can pick any of the portraits taken in the session.

If you go to any other studios the prices are nearly the same. Just because you believe this is a Wal-Mart owned studio (which it's not) people believe it's going to be dirt cheap.

The enhancements are extra anywhere you go if it is a high priced studio or not. I just believe people are not prepared for their pictures and the prices because if you believe some of the prices are over charged than sometimes customers have not gotten their pictures done in a while.

Most of the studios are all owned my the same company. So if you believe going to Sears is going to be any different your wrong they are all owned by the same company.

Any photographing is not cheap. Good luck to all if you are getting a session done anywhere you go. These are lasting memories and I do not thing that any person that takes pictures professionally would want you to walk out with bad pictures.

And again you are not obligated to buy anything you do not want. Everything you do is your choice and if you made a wrong decision than it can not be anyone else's fault.

Okay... this 4.99 Monday- Thursday (32 sheets) and 7.99 Friday-Sunday (30 sheets) is just a scam and a way to get you into their studio. To get your "32" or "30" sheets of photos, it’s the FIRST SHOT/FIRST POSE ONLY.

Did they forget to mention that to you?

Or DID they mention that to you but failed to inform you that they have no intensions on selling you JUST that pose?

They are pushy... they need to make their sales average for the day. They figure selling this "unheard of" package is PERFECT in regards to raping you of your money.

ALSO, this "4.99" and "7.99" package consists of just a normal photo. You need to pay extra for enhancements. And trust me... being the slick photographers that they are, they will make SURE that there is something about that first shot/pose that you don't like... Want to know why? So they can sell you the other remaining 10 beautiful portraits they took of your child so wonderfully.

And you CAN’T nor will you be able to choose one of those 10 beautiful portraits for your "4.99" or "7.99" package.

Its first pose/first shot only... Remember?

Ending:
You walk out pissed the hell off with no receipt of photos purchased because you trusted that it wasn't a scam, or you walk out pissed the hell off because you spent $200.00 - $300.00 dollars on photos when you're intensions were to spend NOTHING!

Let me guess…. They offered you the option of putting “Half Down Now” on the $300.00 purchase you made? They still got you right where they wanted you…..

I took my 3 month old yesterday and it was a horrible experience. Our appointment time was at 1pm. Said to arrive 15 minutes early. Not only was the photographer with a customer at that time, she had a 12:30 appointment sitting in the waiting room! She told me she would be "right with me" and didn't inform me of the wait time, nor did she say there was someone ahead of me. 3pm rolls around and it's FINALLY our turn, my son by this time was fussy, hungry, wet, and tired. She told me we could do one of two things...try and take the pictures or I could sit there and feed him and she would take her lunch (AN HOUR LONG LUNCH!) I told her I was not going to wait another hour, I fed him enough to calm him down and we tried for the pics. I wanted to take one pic with him so we took the 1st pose together...then he took 4 more poses. End time comes, the portrait package was supposed to be my son but she said I couldn't choose his pose because I wanted to take the 1st pic with him and the 1st pic is always the portrait package...VITAL INFO THAT WOULD'VE BEEN HELPFUL DURING the shoot! Did NOT get the package I wanted nor the prices, HORRIBLE customer service, and not informative AT ALL! I want my refund but can't find a number for customer service! SOOO FRUSTRATED!

My reply

Irish does not work there. She is a 16 year old troll, look at her profile and the "complaints" she wrote. Then look at louisstevens as well.

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Reply from Irish
It is nice that your wife is having a child Trevor, however you never answered my question. Do you know who the father is?
Then there is the "I accidently stole the DVD player" thing.
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point proven

My fiancee(if this is the right term and spelling) and I are expecting a child soon. If someone ever yelled at that child's face they would be wearing dentures the next day. The Wal-mart I work at too has a few nutjobs and I wonder if they are high/drunk or something. Then again you get meth heads everywhere you go probably.

Irish does not work there. She is a 16 year old troll, look at her profile and the "complaints" she wrote. Then look at louisstevens as well.

Yeah the meth heads are usually the rude ones.